Reviews
Customer Review Ratings
Average of 156 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLynn D
Date: 02/21/2025
5 starsLynn D
Date: 02/21/2025
I love my Dream Cloud Mattress. It came within a few day after ordering. I ordered the 12 inch mattress and I love it. It has a lifetime warranty which is an added bonus.
My pain in my back is now gone. Well worth the money!!
Lynn
DreamCloud
Date: 02/22/2025
Hello, Lynn! We're happy to hear that you love your DreamCloud mattress and it is helping with your back pain; we know how important it is to get a great night's rest. Thank you for your feedback, and we wish you more awesome naps and fantastic sleep!Review fromDiana D
Date: 02/12/2025
5 starsDiana D
Date: 02/12/2025
I could not even sleep in my previous bed. I spent most nights in a rocking chair. This bed is beyond belief. All I can say is thank God I have it.DreamCloud
Date: 02/16/2025
Hello Diana! We're thrilled that our mattress has helped you finally get the restful sleep you deserve in the comfort of a bed. Thank you for leaving us a review.Review fromSandy T
Date: 02/09/2025
5 starsSandy T
Date: 02/09/2025
I love this bed! The functions are great and easy to use. It makes it hard to get out of bed when there are so many comfortable adjustments. I would not recommend for couples. You would definitely want your own adjustments. Very much worth the investment!DreamCloud
Date: 02/12/2025
Thank you so much for your wonderful review! We're thrilled to hear that you're loving your DreamCloud mattress and adjustable bed frame. We appreciate your feedback, and we wish you many more restful sleep!Review fromMary C
Date: 01/24/2025
4 starsMary C
Date: 01/24/2025
Live my Dream Could Mattress and adjustable base! King size just me with one remote as I am a widow! My back has never felt better!!DreamCloud
Date: 01/27/2025
Mary we are so excited to hear that you are loving your mattress. Thank you for choosing us here at Dreamcloud and we wish you many more nights of well-deserved rest!Review fromKen S
Date: 01/20/2025
5 starsKen S
Date: 01/20/2025
We love our new bed! So comfortable and big ( king). So glad we choose this one!DreamCloud
Date: 01/23/2025
Hello Ken! We are thrilled to know you love your new bed and find it comfortable. Thank you for leaving a great review.Review fromKevin K
Date: 01/20/2025
1 starKevin K
Date: 01/20/2025
Dreamcloud accepted my return claim for a full refund but has no service to come and take it back. Reason being there return service says they don't have a representative in my area. Without return of this 3 month old queen size mattress I don't get refunded. My opinions are donate it to a charitable organization (no one will accept a used mattress)donate it to someone (not a family member) or dispose of it at a recycling facility. I have no way to transport it anywhere. They say free returns. I spoke to a couple of dreamcloud representatives and they say we're sorry but they can't do anything about it. All I want is my money back (which they have accepted in my claim). Without documented proof of any of the above options, they will not refund any money. What can I do? Please help.DreamCloud
Date: 02/11/2025
We sincerely apologize that you're having issues getting your return completed, this is not at all the kind of experience we aim to provide our customers. According to our records, a Senior Customer Advocate has been in touch to help with a pickup and your return has been completed. Thank you for your continued patience as we've worked towards a resolution together and for bringing this to our attention. If there's anything else we can assist you with, please let us know!Review fromJeffrey S
Date: 01/10/2025
5 starsJeffrey S
Date: 01/10/2025
Between bad back and hips that hurt at night on firm bed it's a fine line for me. Was really nervous trying out this new mattress type but decided to go for it. Mattress is awesome, sleep like a baby. This went to vacation home so much easier to back and move to the location, arrived on time, all is good! Great job DreamCloud!DreamCloud
Date: 01/14/2025
Hey Jeffrey, thank you so much for that feedback! We are so happy that you finally get to relax when you're on that much-needed vacation. Happy to have you as part of the Dreamcloud family!Review fromGREG S
Date: 01/02/2025
5 starsGREG S
Date: 01/02/2025
I really love the mattress. It is very comfortable and we are loving all the adjustments we can do with the bed as well as the massage function. I wish the bed came with supports to prevent the split-king mattresses from spreading apart.DreamCloud
Date: 01/07/2025
Hello Greg! We are thrilled to know you love the mattress and find it very comfortable. Thank you for leaving us a wonderful review.Review fromMike S
Date: 12/29/2024
5 starsMike S
Date: 12/29/2024
My wife was skeptical about my purchasing this mattress online, but now she admits she loves it! Great firmness and there is practically no transfer of movement when one of us gets out of bed. Love the headboard as well!DreamCloud
Date: 01/02/2025
We love to hear that your mattress has been such a good fit for you both! Thank you for your review!Review fromChelle T
Date: 12/27/2024
5 starsChelle T
Date: 12/27/2024
This mattress is the best you can buy. It is so comfortable. I highly recommendDreamCloud
Date: 12/31/2024
Thank you so much for that feedback. We are very excited that you are loving your Dreamcloud mattress!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.