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Review fromjake n
Date: 12/18/2022
1 starjake n
Date: 12/18/2022
I was a long time customer. Had purchased dozens of guns from them. Then they started sending me used guns, display, and factory seconds....all while leading me to believe they were brand new. On top of talking upto 9 weeks to ship. They of course refused to address or even acknowledge the issues, and even left me voicemails threatening to sue me for "defamation" after leaving a negative review. Definitely DO NOT recommend even visiting thier site.
Bud's Gun Shop.com
Date: 12/19/2022
All of our inventory is factory new unless it is specifically marked as a used firearm. After reviewing the information provided we were unable to find any orders to review, however, as firearms are logged when manufactured, shipped, and sold we can verify any order to confirm the item is factory new and not pre-owned using that information. We are sorry to hear that you were unhappy with any of the items you received. It is quite normal to see signs of use on a factory new firearm as almost all manufacturers are test fired to confirm function and they are not cleaned before they are shipped out. Once we receive the firearms we do not open them to inspect them or clean them, so it is normal to see things such as carbon fouling or rotation marks on a brand new firearm. However, that being said we are always happy to help with a return if you are ever unsatisfied with the firearm. We always ask customers to thoroughly inspect an item at the dealer and if there is anything wrong, missing, or something you are unhappy with to leave it at the dealer and notify us so that we can assist. If you need any further assistance with any orders please feel free to contact us via our LiveChat program on our website, we are available Monday - Saturday from 9 AM - 8 PM EST.Review fromKerry H
Date: 12/15/2022
1 starKerry H
Date: 12/15/2022
I recently bought a IVER JOHNSON double barrel shotgun from Buds Gun Shop ON LINE. When I picked it up from the FFL- I noticed that the barrel - although it was in a clear plastic cover- had scratches in several places- not to mention the barrel looked like it was shot and never cleaned. And the Gun Stock was almost black- NOT like the sample I had seen where the walnut looked like the wood on the IVER JOHNSON website or Even their Owners manual. I contacted Buds - and could not TALK to anyone- it was all in Chat. When I described the issue in the chat- I was merely forwarded a copy of the return policy (because I had to bring it home from the FFL- could not refuse it when it was shipped to them) I must say the service was quite bad- as I have been trying to TALK TO SOMEONE who may have the authority to help me out- JUST NOT SEND ME A POLICY on returns!! I do have pictures of everything I am describing and wish to just speak to someone at Buds who can help me with Customer service. prices from BUDs are pretty good- but unfortnately just like all the big BOX stores - on anything- prices are good - but customer service is terrible. When you cant even get a person to talk to - well - I will probably not buy from them again. This was the second gun and first transaction when great. This one - TerribleBud's Gun Shop.com
Date: 12/19/2022
We are very sorry to hear that you are not happy with the firearm that you received. All of our firearms are factory new unless specifically marked as used inventory. It is very normal to see signs of use on a factory new firearm as firearms are test fired for function by the manufacturer and are not cleaned prior to shipping. Once we receive the firearms we do not open them to inspect or clean them to ensure the firearms ship out exactly as we receive them from the manufacturer. Since are logged when shipped from the manufacturer it is possible to verify that the firearm is factory new by confirming the date of manufacture via the serial number. That being the case, we are always happy to assist with any order issues as long as the firearm has not been transferred. This is why we notify all our customers to thoroughly inspect all firearms at the FFL before accepting transfer and if there are any issues, damage, or anything missing to not take possession of the firearm and notify us. Once the transfer has been completed that makes the firearm used, even if unfired, which means that we are no longer able to process a return. If there are any questions about our returns please feel free to reach out to us. Our representatives are always happy to assist and can be reached via our LiveChat program on our website Monday - Saturday from 9 AM - 8 PM EST.Kerry H
Date: 12/19/2022
BUYER BEWARE: If there is any "doubt" in your mind if you like the gun- SEND IT BACK - dont transfer it- as BUDS will remind you of their policy. This is a used gun and Had I KNOWN - I would not have had it transferred. At this point- I have been told there is nothing they can do. AndReview fromSunn S
Date: 12/14/2022
1 starSunn S
Date: 12/14/2022
I recently purchased what I thought to be HOWA ammo boost conversion kit. Upon receipt of product it is not a Howa. It is made by another company and isn’t even the right part for my HOWA rifle. There is no little to customer service. I emailed numerous times only to be told I ordered the wrong item. Which even my receipt and packing slip states HOWA AMMO BOOST. I asked if they had the correct parts no response, I ask how to go about getting a refund no response. No way to personally speak to a representative, after numerous emails sent, requesting a phone number to an agent. DO NOT SUPPORT THIS BUISNESS IT WILL NOT SUPPORT YOU. DO YOUR RESEARCH BEFORE DEALING WITH BUDS GUN SHOP.comBud's Gun Shop.com
Date: 12/14/2022
We apologize for any inconvenience. We have followed up with all email communication that we have received from the customer. However, rather than getting replies to the original help requests, the customer has submitted multiple new requests and we have not received the full information for what we needed to be able to confirm the possibility of the return of the item. After reviewing this order there appears to have been some confusion as the Conversion Kit that was purchased was manufactured by Howa, but was not for Howa rifles. That specific kit was made and listed for Remington 700 rifles. We have notified the customer of this and in one of our responses, we notified the customer that a return would be possible if the kit were in its original packaging and was not attempted to be installed. We also advised them of the fees that would be associated with the return but did not receive a response on if they wanted to proceed with the return. If the customer would like to reach us we can be reached Monday - Saturday from 9 AM - 8 PM EST through our LiveChat program available on our website and we will be happy to set up the return for the product, if eligible, and provide further information if needed.Review fromJordan K
Date: 12/14/2022
1 starJordan K
Date: 12/14/2022
I ordered a gun Friday night, when the business was closed… I learned there was a recall on the gun, and canceled the order Sunday , while they were still closed… on Monday they sent a email saying I owed $150.00 to cancel the order, even tho they did absolutely nothing to deserve $150 to cancel… this site relies heavily on a YouTuber to advertise for them, it’s a company that preys on people with bad credit… they lost a potential customer for life, over a 10% restocking fee, that never even left the shelf to begin with… stay away from this company and go to a reputable place instead…Bud's Gun Shop.com
Date: 12/15/2022
We apologize for any inconvenience. After reviewing this order it was placed in the early afternoon on Friday. The order started processing, and an email was sent out with that status update, a few hours after the order was submitted. In order to provide the best prices that we can we do list that there would be cancellation fees for orders that are canceled once they have started processing. These fees are to cover our costs that were incurred in processing the order as well as the time invested in doing so. Our warehouse does also work to process orders over the weekend by preparing items for shipment. We do also have Customer Service representatives that are available on Saturday from 9 AM - 8 PM EST through our LiveChat program.Review fromAnthony W.
Date: 12/13/2022
1 starAnthony W.
Date: 12/13/2022
I can not contact the company. I was supposed to have two 10 round magazines, but two 6 round magazines came instead.Bud's Gun Shop.com
Date: 12/14/2022
We are always happy to assist customers with their orders. We can be contacted either via email, phone, or our LiveChat service through our website for any assistance. Regarding this order, we were able to confirm that the firearm that was purchased should have come with 10 round magazines. Upon review, the brand of firearm does not have an option for 6 round magazines from the manufacturer or as after-market options. As this is a factory-new firearm it is not abnormal for magazine springs to be tight which can cause it to be difficult to fully load the magazine until they have loosened from use. However, if there was some sort of manufacturing defect we are happy to assist with a return if the firearm has not been transferred and is still with the FFL dealer. If the transfer has been completed and the magazines are defective in some way then the defect would fall under the manufacturer's warranty. If there are any questions please feel free to reach out to and we will be happy to provide further assistance.Review fromroger O
Date: 12/11/2022
1 starroger O
Date: 12/11/2022
Placed an order with Bud's Gun Shop and submitted Personal check of $100 down payment. The second payment of $150 was made thru their "echeck" option which requires disclosure of bank routing number and account number. Instead of one payment of $150, Bud's took 2 $150 payments from my account. Bud's own records indicate they were paid 11/11/2022. I saw the double charge on 11/14/2022 and immediately notified Bud's of the issue. They agreed to rectify the situation, but after many emails, as of 11/27/2022 they had done nothing. On 11/28/2022 the $150 overcharge was returned and my financial institution refunded the other $150 payment and filed a stop payment. This double charge can ONLY be done by someone at Bud's entering the bank information again and getting a second "authorization code". After reading their reviews, this double charging customers happens on a regular basis. DO NOT do business with these lying crooks!!! Their A+ rating certainly does NOT reflect their business practices.Bud's Gun Shop.com
Date: 12/13/2022
We apologize for any confusion. We do not save any payment information in our systems to allow for any additional charges to be submitted on an order. We do show that two payments were submitted to us as of 11/11. Both payments were put through nearly the same time and it is normal for the funds to not post on the customer's account until the following business day, which was Monday 11/14. It is likely that this was due to hitting the payment authorization button multiple times when the payment was submitted. We did agree to refund one of the payments that were submitted, however, with electronic checks, it does take 5 business days for the funds to fully process and be submitted to our account. Until that time we cannot issue the refund, as we do not know if the funds will be cleared until we receive them. Once we receive the funds the refund then also takes 5 business days to be processed back to the customer's account following the same process. However, the payment was unfunded was completed before the refund could be issued, which meant that we no longer had the funds to refund. It likely took longer for the funds to show available in the original account after the payment was unfunded. We apologize again for any inconvenience.Review fromByron M
Date: 12/06/2022
5 starsExcellent service. Definitely recommend! I'll be ordering from BGS again soonReview fromP. H.
Date: 11/19/2022
1 starP. H.
Date: 11/19/2022
I ordered a SCCY DVG-1 and their online description stated it included a red dot optic. The received gun did not include the optic. I sent Bud’s a copy of their own description that stated it included the optic. Bud’s response was that the gun does not include the optic, notwithstanding their promo description stating otherwise. They offered me a $20 coupon for the inconvenience. I responded that I was not interested in being bought off for $20. I’m entitled to receive what their description said I would receive. I do like the gun. I took it to the range to try it and the gun is great. I made the naive assumption that Bud’s would make it right. I was wrong. I find the ethics of that sad. I have spent $1000’s of dollars at Bud’s. Yet, I don’t believe I’m entitled to any special treatment. All I asked was to receive what their description said I would receive. Bud’s did change their description after I brought this to their attention. Hmm, maybe I should get a $150 web consultant fee! ??Bud's Gun Shop.com
Date: 11/21/2022
We are very sorry to hear about the confusion with this listing. The firearm that was ordered was listed as a Red Dot Ready model. The description that we received for this model did mention a factory red dot optic stating that it would be a perfect companion for the range. Unfortunately, the model that was ordered does not come with that from the manufacturer. However, all of our items are priced based on our cost only, so the total cost for the firearm that was purchased was correct for the item that the customer received. That being said we do understand how the wording we received could have been misunderstood and offered the option to return the firearm for a refund if it had not been transferred or if it had not been fired, if transferred. We also offered a coupon for the inconvenience if the customer wished to keep the item as it was.P. H.
Date: 11/21/2022
When you read the myriad of Bud's responses it is NEVER their fault. THEY created and posted the wrong information; they refused to honor what they adrvertised. Yes, they offered a $20 coupon. That tells me all I need to know about their concern for their customers. Any ethical business would honor their ads unless it is obvious there is an error. Their wording, not SCCY's, said it included the red dot. Classic Bait and switch. I can understand errors can happen...everyone makes them. But to take no responsibility is very poor customer service.Review fromLarry S.
Date: 11/18/2022
1 starLarry S.
Date: 11/18/2022
I put a Bergara on layaway and have been making payments, I had the chance to shoot one this weekend and decided to stick with the Rem 700 SPS Tac, I sent in a request to change my order and was told the 20% I put down would not be refunded, and that if I wanted to change my order it would another 20% down. My response was I can understand the policy if I was just cancelling, that’s not the case, I am still trying to do business with you and give you money and all I ask is the 20% put down initially be credited to the Remington. I’ve yet to get a response, Customer is completely unsatisfactory. I will not do business or recommend to anyone.Bud's Gun Shop.com
Date: 11/21/2022
Our 90 day layaway program does require a 20% deposit to be placed for the item that is being placed on layaway. This deposit secures the firearm for the layaway order, which we do by securing and processing the firearm to ensure the availability of the firearm over the course of the layaway. In order to change the item on the layaway does involve cancelling the original item which we have invested time and money into securing for the order. For this reason, the 20% deposit to secure the original item would not carry over to a new item or be refunded if the order is changed or cancelled. This is reflected in our terms for the layaway program which states, "Items on a layaway cannot be changed once the 20% deposit has been received. If a layaway is cancelled prior to 90 days the 20% deposit will NOT be refunded."Review fromTed T.
Date: 11/07/2022
1 starTed T.
Date: 11/07/2022
SHAME ON YOU BUDS !! It’s sad to post this but I’m left with no other options i have order multiple firearms thru Buds but this was my first custom one .. I ordered a custom Glock 19 with Burris red dot sight on it Amazing looking gun . BUT both mounting screws for the sight are stripped out the left one is cross threaded into the slide and missing the locking shim/washer , dead battery and completely out sight !! I have contacted them and pretty much was told too kick rocks because I accepted the transfer from my local dealer and did not look at the LITTLE TINY SCREWS ON THIS SIGHT !! Never again will buds get a dollar from me EVER !!!Bud's Gun Shop.com
Date: 11/07/2022
We are very sorry to hear about the issues with the firearm. Unfortunately, we are unable to take a return or offer a replacement on any new firearm once it has been transferred via the FFL because the firearm would be considered used at that point even if it has not been fired. However, every new firearm would come with a warranty from the manufacturer that would be able to assist with any repairs or parts should any defects be found after the transfer. This is listed in our returns information on our website and in the emails sent out when orders are shipped out: "VERY IMPORTANT - FIREARM RETURNS!! Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to you, it is considered used, even if un-fired. Consequently, we cannot accept returns on firearms once they have been transferred into your possession. Also, we DO NOT reimburse FFL transfer fees on returned items. **Upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturer's warranty policy)."
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