Reviews

Review Details

• Review fromRichard C

  Date: 10/28/2022

  1 star

  Richard C

  Date: 10/28/2022

  Same experience previous review. They sent email on Tiasas $227.00 I instantly ordered but was told none available, put myself on wait list Sent email that they had 57,instantly ordered, again none available, talked with very nice customer service guy,said none in way before I got both emails, didn't know why they sent emails out. Today 3 weeks after first attempt to order,they have in stock, $170.00 Bucks more than add and won't honor price. Wish I could give zero stars.
  

  Bud's Gun Shop.com

  Date: 11/01/2022

  All of our inventory is priced based on our cost and our website updates automatically to reflect any changes in our inventory or pricing accordingly. When an item is added to the wish list we will send out email notifications to advise when the item comes in stock and is available for purchase. Unfortunately, in some cases, we may receive a very limited stock or have canceled orders that go back available for sale, which can mean items can go out of stock very quickly once notifications are sent out. We will continue to send out notifications for items that a customer has on their wish list as they become available. However, since new inventory may come in at different costs we cannot guarantee the price of an item that is out of stock will remain the same. In this case, it does appear that the item in question was previously available at a lower cost due to having inventory allowing us to offer that price. Once that sold out we had to wait until new inventory came in that did have a higher cost per unit which meant that we could no longer offer that same price. We apologize for any inconvenience and are happy to answer any further questions about our inventory or pricing.

• Review frommarietta b

  Date: 10/23/2022

  5 stars
  The store in Lexingtin where we shop is great. we had a very serious malfunction with a rifle that was purchased there and we had to take it back. They treated us with respect and checked the weapon on thier range. Needless to say they took this weapon back to send back to manufacturers. Thanks Josh for for helping us with this issue. The people that work at this store are knowledgable, professional and will answer your questions. Shop with confidence

• Review fromJoe A

  Date: 10/21/2022

  1 star

  Joe A

  Date: 10/21/2022

  This is a terrible shop to buy your guns from, I purchased the Tisas PX9 they had a sale on recently, they made me wait eight days and then on the eighth day they called me to tell me they wanna see my drivers license before they send it to my FFL dealer,, how ridiculous is that? I told him it’s not up to them to determine my eligibility it’s up to the gun dealer. They stepped away out of their lane and I think it was just an excuse because they either oversold the gun or ran out of stock and was unable to ship it to me, never again. I bought the same gun for the same money from Tanners in Pennsylvania. Goodbye
  

  Bud's Gun Shop.com

  Date: 10/24/2022

  We apologize for any inconvenience. This order needed additional information in order to ship out due to the information for the physical address and billing address showing a different state than the FFL that was selected for the transfer of the firearm. This was done before the order went to our shipping department as it was paid with an electronic check and so it did take 5 business days for the funds to fully clear for the order to go to this step in processing. There are a few reasons that this order needed the additional review but this would be required for any handgun order as it is a federal requirement that handguns can only be transferred in your state of residence. So before shipping the firearm we needed to confirm residence in the state that the firearm would be shipped to. That way we can avoid processing and shipping as if that residency was not available the firearm would have to be returned. Unfortunately, we were unable to confirm that and the order was canceled.

• Review fromSteven O

  Date: 10/20/2022

  1 star

  Steven O

  Date: 10/20/2022

  I’ve been a loyal customer for 10 years..I’ve spent thousands and referred several people and 3 Ffl dealers to them. Today I received a package that had an inaccurate web description.. I call and try to make my first ever return. After customer rep denied me I got the supervisor Andrew. He basically tells me to pound sand!!! So I them proceed to cancel the firearms I had ordered that still hadn’t been shipped yet. This brainiac cancels 1500 dollars of my sales instead of taking a small 50$ return of an item I received just hours earlier brand new never used with an inaccurate web description. If they treat decade old customers like that, how do you think they will treat you?
  

  Bud's Gun Shop.com

  Date: 10/24/2022

  We are very sorry to hear that you were not happy with the item you received. In regards to this order, we were not notified of any discrepancy with the item as it is listed. We were informed that after the laser was installed it was longer than the customer liked and that they no longer wanted the item. Unfortunately, we are unable to take a return on an accessory after it has been installed per our policies on our returns page: "Returns will NOT be accepted for any accessories that have been installed/mounted. Most accessory items have a manufacturer warranty. Please contact the manufacturer if there are any issues with / post installation." We did approve the request for order cancellation that the customer submitted after that. It was later reinstated at their request and is currently processing.

• Review fromDanny L

  Date: 10/18/2022

  1 star

  Danny L

  Date: 10/18/2022

  I was looking through Buds Clearance items section and came upon a brand new 9mm P80 9MM Pistol 15R Black Threaded Barrel Night Sights for $125.55 plus tax. I placed the order and later to find out they cancelled it. The customer service rep told me this was a mistake in their pricing and would cancel my order. My thought was since this was in their clearance section they should have owned up to it and sold me the firearm. It was my first time shopping at Bud's and honestly left a bad taste in my mouth. I decided to give them a second chance and order a different firearm on sale and it's still showing processing after 5 days. Their prices are a lot better than most but I'm afraid their service lacks deeply. I believe this will be my last time shopping at Bud's and I'll stick to Palmetto State Armory.
  

  Bud's Gun Shop.com

  Date: 10/19/2022

  We apologize for any inconvenience regarding the pricing issue that was experienced. All of our items are priced automatically based on our cost so that we can ensure we are always providing the very best price we can based on our current inventory. Unfortunately, it is possible for an error to occur in the system which can cause an item to be priced incorrectly. It is rare for this to occur but in the event that it was we would ensure to notify the customer as soon as possible and we can offer a full refund or assist with updating the item on the order if they would prefer. I have also reviewed the more recent order and I do show that it is currently processing. This order was placed late Friday night so it began processing the following Monday. Currently, this order is on the 3rd business day of our advertised 3-7 business day processing time frame. We are working to ensure the order is processed and shipped out as quickly as possible but we are unable to provide a specific estimated ship date beyond our standard time frame.

• Review fromBlake B

  Date: 09/26/2022

  1 star

  Blake B

  Date: 09/26/2022

  Terrible Experience with Buds Guns. I received a damaged/used gun from Buds that they refused to trade out when i paid for a new gun
  

  Bud's Gun Shop.com

  Date: 09/27/2022

  We are very sorry to hear that you were unhappy with the firearm that was received. All of our new firearms are factory new and are shipped as they are received from the manufacturer. However, it is normal to see signs of use on a factory new firearm as manufacturers do test their items to ensure function before they are shipped. These firearms are then shipped to us and we do not open the packages to inspect or clean the firearms to ensure the items are shipped out exactly as they are sent by the manufacturer. We do also understand that the product may have been damaged in shipping, in packaging, or may be defective in some way from the factory. This is why we request all customers inspect the firearm they receive thoroughly at their dealer before accepting the transfer of the firearm and to let us know if there are any issues. Unfortunately, in this case, the transfer was completed before we were notified of the issue which meant that we were no longer able to take a return on the firearm because with the transfer being completed that firearm was considered a used firearm, even if it had not been fired yet, as it was transferred to a private individual. As it is a new firearm it is covered under the manufacturer's warranty so if there is an issue we recommend reaching out to them as they would cover any issues or damage to the firearm after transfer. If there are any questions about our return policy it can be found here near the bottom of the page: https://www.budsgunshop.com/shipping.php

• Review fromwilliam h

  Date: 09/21/2022

  1 star

  william h

  Date: 09/21/2022

  I ordered in-stock ammo so that my lady friend could go to a local range and practice. I knew that UPS employees were stealing shipments containing what they consider to be premium ammunition and I paid for insurance, even though I already knew that the shipment was insured. A month later, I'm still waiting to get what I paid for. I can't vouch for UPS. My guess is that a package handler stole my little shipment and that Bud's has to eat it. But it's been a month. It's looking to me as if I'll need to file a claim with my CC and with TIGTA. The thing about TIGTA is that they will do what UPS can't. TIGTA will find the box, and the thief. I wouldn't order again. Using UPS to ship anything isn't looking good right now. I'm out until someone from Bud's calls me and makes things right.
  

  Bud's Gun Shop.com

  Date: 09/22/2022

  We apologize for the issues that you faced with the delivery of your package. After reviewing your order it does show that an investigation was started with the shipment once we were notified of the issue on 9/8. Typically, the UPS investigation process takes about 3-8 business days on average to complete and once we have a response to the claim we would be able to proceed from there. We did receive an answer to the claim on the 9th business day, 9/21, that the package was confirmed lost in transit and we have issued a full refund for the lost items. If there are any questions about the claim process or refund please feel free to reach out to us any time, we are always happy to assist in any way that we can.

• Review fromZachary W

  Date: 09/17/2022

  1 star

  Zachary W

  Date: 09/17/2022

  They double charged my layaway payment. I have an item on layaway that have almost paid off. I paid $50 one day and they took an extra $50 the next and it didn't even go towards the layaway.
  

  Bud's Gun Shop.com

  Date: 09/20/2022

  After reviewing this order we do show that we have consulted with the customer regarding this issue. We were able to confirm only one payment was approved and submitted to us. Any additional pending payments the customer sees would be ones held by their financial institution and in most cases should fall off automatically. We would recommend that if those pending charges do not fall off automatically that the customer contacts their financial institution for more information and assistance.

• Review fromSantos P.

  Date: 09/15/2022

  1 star

  Santos P.

  Date: 09/15/2022

  I'm giving one star because there is nothing less than that and because of my first order. I made a couple of orders with them for shipping to Puerto Rico (PR). My first order was a breeze, a pistol, great price and free shipping better yet. It was then from the second order on that they messed up the situation due to shipping charges. Their webpage states that the shipping charges to PR is $40 but they shipped the item for less than $7 (paid for the shipping of a USPS First Class Mail Package with a weight of less than a pound) I claimed and they stated that was an error and refunded $30 which was great. Then it came to my third order, again ordered a couple of items, they charged $40 and when I claimed they stated that the charge was correct because they shipped via UPS and that the previous refund was to help me. They don't know that UPS and USPS are different companies that do not take packages to carry from point A to point B. Again, they shipped this one the same way, (USPS First Class Mail Package with a weight of less than a pound) this time they paid a little bit more but still less than $10. They did not want to give a refund for what charged illegally. I asked for the UPS tracking number and said that they do not give that information. Ok, I know that never existed and that's why do not want to give it. There are much more companies out there in the web that are professional on this matter and provide better service. Will never ever buy from Budsgunshop.com again and am not recommending as a business.
  

  Bud's Gun Shop.com

  Date: 09/22/2022

  We do advertise that any accessories or long guns shipping outside of the continental US would see higher shipping costs due to the additional shipping and handling required for the items to ship. Typically, we ship all firearms free and accessories would start at a shipping rate of $9, but this could go up based on the weight of the shipment. In most cases, packages being sent to Puerto Rico, or to any other area outside the continental US would ship via USPS. We do normally ship via UPS as they are our standard carrier, but in circumstances where we are unable to ship using them, we can ship via USPS. In this case, handguns shipping via air shipping would receive free shipping even going to areas at no additional cost. Any items, such as accessories or long guns, going via ground shipping are subject to high shipping and handling costs as we state on our website: "Hawaii, Alaska, and US Territories Shipping charges to these areas may be higher than our standard charges." We did make an exception for the customer's first order as a one-time courtesy, however, the shipping charges are provided up front and the customer agreed to them when placing the order. We explained that we would not be able to revert shipping charges on every order because of the increased cost of shipping and handling in these cases. If there are any questions about our shipping terms or orders please feel free to contact us again at any time, we are always happy to help in any way that we can.

  Santos P.

  Date: 09/29/2022

  It is simple, you stated that normally ships UPS been why the $40 shipping cost to Puerto Rico which I agreed because you were going to ship them by UPS but for my surprise, but you did not. You used USPS and both orders weighted less that one pound each and furthermore shipped USPS First Class Package paying less than $10 each. You charged me a shipping amount with a carrier was not used (UPS). Remember, I have view of every USPS shipping with a valid tracking number and the system tells me the route, the weight, what the sender's paid for the shipping, address going to, and even a photo of the mail. Never mind, there are other online stores providing better customer service. Shame on you.

• Review fromMike M

  Date: 09/15/2022

  1 star

  Mike M

  Date: 09/15/2022

  Going on day 9 of the 7 business day ship time. Contacted customer service to be told that they will ship soon. When I asked if soon was today or next week they told me that they aren’t sure.
  

  Bud's Gun Shop.com

  Date: 09/22/2022

  We are very sorry for the delay with your recent order. We do expect all of our items to ship out within our standard 3-7 business day time frame unless the item is advertised as a special order item. In this case, this item would normally ship out within that time frame due to being an accessory as those tend to process faster than firearm orders on average. However, due to the additional processing necessary to have this item shipped out due to regulations in the delivery area and exemptions provided it did take a bit longer than normal to ship out. Even in these cases we do still try to ensure our orders will ship out within our standard time frame but unfortunately, it does appear this order did take 10 business days before it was fully processed and ready to ship out. We apologize again for the inconvenience.