Reviews

This profile includes reviews for Valvoline Instant Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Valvoline Instant Oil Change has 1355 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Valvoline Instant Oil Change

  100 Valvoline Way Lexington, KY 40509-2714

  
• 

  Valvoline Instant Oil Change

  3721 Charlestown Road New Albany, IN 47150

  
• 

  Valvoline Instant Oil Change

  2514 Allison Ln Jeffersonville, IN 47130-5948

  
• 

  Valvoline Instant Oil Change

  6110 Shepherdsville Rd Louisville, KY 40228-1024

  
• 

  Valvoline Instant Oil Change

  3608 Bardstown Rd Louisville, KY 40218

  

Review Details

• Review fromTom G

  Date: 07/03/2023

  1 star
  Valvoline corp is crap!
  Don’t use in WestChester PA.
  On a weekend outing. Wife took car for oil change out of state. On way home noticed the oil light came on. Popes the hood to see the oil cap sitting on engine. With oil all over engine compartment.
  Talked to manager (was no help. Went to Valvolein corp. they were no help. At end costed me $700+ for oil change ant engine detailing.

• Review fromDana lynn T

  Date: 06/29/2023

  5 stars
  Driving down the road and all of a sudden a horrible sound every bump I hit. I thought my tire was coming off. First place for help was a Valvoline drive thru.
  Even tho this was not the right place, I also needed a headlight, and they’ve done my oil changes for quite some time. So I pulled in. As a woman, I am a little ignorant about cars.
  Now to the point the people working there could not have been nicer! Knowledgeable of cars. Even the manager, Andrew went with to show him the sound, as at first they didn’t see anything and it wasn’t their job. Short drive and Andrew knew and then showed me that I had a severed strut. I drove home carefully. Point is these guys could have sent me somewhere else but they didn’t, and they couldn’t have been nicer or more professional. thank you. I am a lifer!!

• Review fromJustin C

  Date: 06/26/2023

  1 star
  Do not take your vehicle here, they will ruin it and refuse to take responsibility. Took car in for basic oil change, they over tightened the filter so much that it warped the surrounding filter housing to the point that it had to be replaced to the tune of over $700. Despite me having written report from technician who discovered this and even the warped parts in my possession, the location manager told me to call the 800 number and after I filed report they dumped me off to the area manager who refused to investigate and denied my claim. Unreal.

• Review fromAngela G

  Date: 06/25/2023

  5 stars
  I haven’t been to a Valvoline in a long time and I just bought a used car and wanted that peace of mind of having everything taken care of. Xzavier was awesome and helped me out with price and peace of mind. I would recommend valvoline in Waukesha WI for sure! I am super pleased

• Review fromNara P

  Date: 06/22/2023

  1 star
  I’m currently sitting in my car at Valvoline for the third time in 5 month period. First visit was for an oil change in January… then a few months later … so about a week ago I noticed some scraping at the bottom of my car and loud noise. Turns out some cover on the bottom of the car is loose and has been scraping the roads everywhere I went. I was informed that this was not capped on properly since oil change. Valvoline was agreeable to get this back on for me about 4 days ago- free of charge of course. Then 4 days later, today im again on the road with loose cover on the bottom!!! I don’t understand why they can’t screw this on properly!!! I’ve never had anything like this happen to me in the past elsewhere. Just this Valvoline. You would think that when I returned for loose cover the first time, they’d do decent job at putting this back on… last thing I expected was for me to return 4 days later to get it done again. I hear them yelling right now under my car saying there is no screws on there. What is happening??? Once this is resolved, never returning to Valvoline for an oil change. Ever.

• Review fromMichelle W

  Date: 06/14/2023

  1 star

  Michelle W

  Date: 06/14/2023

  We went to the Valvoline location in Williamston SC. The service was timely but when we got home we found oil all over our engine and it was dripping all over our driveway. We had to clean our engine and make sure nothing was leading to avoid any damage. This carelessness was unprofessional and we will not go back. They also charged us $239.99 for a fuel filter that can be bought online for less than $50 and said it was what Valvoline Says they must charge. Since they told us it was going to be $100, we agreed to that since it needed done and then charged us the $239.99. We are very dissatisfied with their attention to detail and pricing.

  Valvoline Instant Oil Change

  Date: 10/04/2024

  Thanks for reaching out. We’re certainly
  sorry to hear about your overall experience, and we appreciate you for bringing this to our
  attention. Our goal is to provide a great experience to every customer on every
  visit, and we’re bummed to hear we let you down. We’ll be happy to share your
  feedback with management for improvements. If you have any questions or concerns, please reach out to our Customer Care team at 800-327-8242. 

• Review fromJermaine B

  Date: 06/13/2023

  1 star
  I think that their business is not good I brought my vehicle to Valvoline 2690 Madison Rd., Cincinnati Ohio the TENDIES forgot to fill my oil my car with oil and as a result of that my engine is not running They destroyed my car there management is so poor they act like they’re not responsible for destroying my motor they have too many people there who don’t know anything about cars at all I don’t understand why these people out here destroying peoples cars and not feeling responsible for their employees actions the area manager does not want to speak to me they keep on telling me that it’s up to them whenever they want to talk to me and if they don’t have the decency to even want to acknowledge anything on their hat on their part please someone if you guys know how to reach these people and get something done let me know because I don’t know which way to go they just destroyed my truck I have a Ford F250 super duty and they just destroyed it and I really wanna go up to those to the place where they did it and messed up my car and really make them feel uncomfortable like they’re doing me please someone let me know how to go by dealing with these folks

• Review fromTim D

  Date: 06/12/2023

  1 star

  Tim D

  Date: 06/12/2023

  This company is completely unprofessional and fraudulent. I spent the day calling this company to try to address a matter where a representative at their Rivergate location broke something on my vehicle, which cost $1500 to fix, and I have yet to have the ability to speak with any level of management, they are rude and disrespectful on the phone and all I’ve done was try to have a conversation with someone who can explain why this is going this way.

  Valvoline Instant Oil Change

  Date: 06/20/2023

  Thank you for reaching out to us. We’re sorry to hear about your frustration. A review of your claim record shows that the issues you experienced were not related to services received at Valvoline. If you have additional information or questions about this denial, please don’t hesitate to reach out to our Customer Care team at 800-327-8242 and we’ll be happy to review it with you.

• Review fromTiffany D

  Date: 06/07/2023

  1 star
  They changed my oil without changing the filter, this messed up my car costing hundreds of dollars in repairs... terrible work.. then the customer service team suck as well, calling me back as if I had done something wrong.. I will never go to this trifling low quality work place again.. not worth sitting in ur car for fast oil change

• Review fromScott B

  Date: 05/31/2023

  2 stars
  I'm Done! After many years of taking my cars to Valvoline I will no longer do so.
  Instead of draining the oil from the bottom of the oil pan they now vacuum it out. This process may have been certified (by whom? The manufacturer of the vacuum equipment?) but not for me. And don't do it if you want to keep your engine in top shape.
  It's all about reducing the volume of new oil, not having to replace the washer on the oil pan, likely saves them some volume in waste oil and significantly reduces the labor for having someone in the pit. Now the pit person instead looks for other sales opportunities.
  NOT FOR ME!