Reviews

This profile includes reviews for Valvoline Instant Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Valvoline Instant Oil Change has 1355 locations, listed below.

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  Valvoline Instant Oil Change

  100 Valvoline Way Lexington, KY 40509-2714

  
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  Valvoline Instant Oil Change

  3721 Charlestown Road New Albany, IN 47150

  
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  Valvoline Instant Oil Change

  2514 Allison Ln Jeffersonville, IN 47130-5948

  
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  Valvoline Instant Oil Change

  6110 Shepherdsville Rd Louisville, KY 40228-1024

  
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  Valvoline Instant Oil Change

  3608 Bardstown Rd Louisville, KY 40218

  

Review Details

• Review fromAnjay S

  Date: 06/25/2024

  1 star
  So I got an oil change on 1/29/24. The next day, I see white smoke coming out of the pipe. Didn’t know what to think of it so I drove my wife’s car to work that day. When I had a chance I went back down to the shop and ask what they did to my car because the whole year and a half I had this car and never once had a problem. I come to this business and I leave with white smoke out the pipe and a new check engine light is just crazy considering I spent over $100 on this oil change.
  I went to Autozone to get a reading on my check engine light and they told me that it was a cylinder 3 misfire. I don’t know what to do with this information because it’s my first time experiencing stuff like this. Fast forward a few months later, come to find out, there was coolant leaking into my head gasket.
  I never opened the hood of this car expect when I got the reading at Autozone a few days after seeing the white smoke.
  I have to go to work so I’m driving my car meanwhile trying to come to a conclusion on what needs to be done to fix my car so check engine light that’s on.
  One day while I’m at work my car decided to not start at all. Turns out that it was my starter that stopped working. A few weeks later, I replaced the starter and check engine light comes off. A few hours or so later, light comes back on again while white smoke existed. So I spend more money towing my car, fixing starter that I found out was due to leaking coolant getting into my head gasket.
  About 2 weeks later, my starter went out again and once again I got it replaced. This time when I got a reading from Autozone it says spark plugs and ignition coils. I replaced those expecting that, that was it but no, the problem continued as I was driving home one day. My engine made a loud bang sound as I was driving one day so I immediately pulled over to the side of the road. I recovered pieces of what seem to be oil pan and there was oil leaking.
  So now I’m replacing a whole engine that cost over $5,000.

• Review fromMargaret S

  Date: 06/12/2024

  1 star
  This place is a joke!!! AVOID. AVOID. AVOID. I went to my local Valvoline to use a Groupon for a synthetic blend oil change. I have owned my SUV for 10 years and my owners manual clearly states synthetic blend. They would NOT change my oil because the manufacturer in their computer states I need full synthetic. Umno I dont. I am still trying to get my money back from *******. That was their solution.

• Review fromJames H

  Date: 06/11/2024

  1 star
  Had services on 2016 Dodge Journey May 5th, 2024, engine issues, my mechanic said blown head gasket, vehicle fine before Valvoline services, Valvoline denies issues related to services rendered

• Review fromKeenan P

  Date: 06/10/2024

  1 star
  This is one horrible company and there regional manager - ******** ******** is also a horrible person. They have totaled my engine on my car, the manager at the location agreed to put me in a rental which they did until they fixed my car. they forgot to close my oil seal and my engine knocked totaling the engine. I had to come out of pocket to get the damages fixed and a new engine which set me so far behind on my bills and I'm still working things out. here's the kicker this was last year 6/23 to 9/23 that I dealt with this. The rental car provided was from enterprise and it is 6/6/24 and I'm receiving a invoice directly from Enterprise saying Valvoline refuse to pay and the bill falls on myself. This is one horrid company and I'm tired of hearing about them screwing people over because they have bigger pockets. Do not take your car there or if something happens they will leave you with that bill. signing out a p'd off former customer

• Review fromJohn H

  Date: 05/25/2024

  1 star
  If you are planning to use Valvoline oil change service, please read my note to their corporate office before using them -I just came back from your new location in ***********, ** where I wanted to get my oil changed on my 2018 ********************** with ***** miles.After 5 minutes under the car by your staff, I was told that they could not change my oil because the drain plug was starting to get rounded and wanted me to get the part as "their supplies were not in yet". I responded that they should get the part as the oil has been changed 6 times and this was never an issue.Spending 5 plus minutes seems to indicate that they did not have the correct tool/ knowledge to remove a simple, straight forward part.I feel that it is your responsibility to resolve this at a location that has experienced personnel that honors their 50% off grand opening price vs. a bunch of polite, but very young kids who obviously have little experience. I look forward to having this issue resolved.Thank you,THEIR RESPONSE - ZERO. THEIR RESPONSE TO SECOND NOTE PLACED ON THEIR SITE - ZERO.It is clear that Valvoline has no interest in addressing legitimate customer issues and, frankly, their blatant, f... You attitude shows the integrity ( or lack thereof ) they have corporately.There are other venues who DO VALUE their customers

• Review fromMelissa S

  Date: 05/15/2024

  1 star
  I just want to add to the other comments here. Valvoline tech stripped my oil cap, told me that I needed to take it to my mechanic because they were not equipped to fix it. The repair was $1500 but Valvoline rejected my claim after multiple appeals. On the second page of fine print that you sign when you get service done at Valvoline, they absolve themselves of any responsibility for damage done. That is their position. They are not obligated, therefore they will not pay. Even though their own technician told me that they'd done the damage. Absolutely amazingly horrible customer care. Stay away!

• Review fromJacquelyn M

  Date: 05/09/2024

  5 stars
  Went to store on East-*************** ******* was quick and outstanding. All employees were wonderful and I will now make this my car maintenance place for my 2017 ***** CRV.????

• Review fromChristi K

  Date: 05/07/2024

  1 star
  Used old oil for the second time in vehicle. Requested wiper fluid be added last time it was not. After 3 reminders this morning, my oil was brought out in a nasty jug...apparently used. As I was pulling out of bay...no washer fluid which I need desperately in this pollen. I was told it must be "leaking'" when I called to complain. Inspection station was down...I wanted to go get my tag...I assume they have list license. Everything they checked off wasn't done. I want a refund and have scheduled to get an inspection elsewhere tomorrow. Was told tire thread was bad but it was okay when I left. I hope these employees can lay their heads down at night knowing how women and or elderly people are treated.

• Review fromAndre H

  Date: 05/01/2024

  1 star
  Horrible service. Dismissive staff and management. Inexperienced with foreign cars. STORE ***** in ********, ** Will never return my vehicle for service. Thought since I was in the area, I could get a harmless oil change done. Big mistake. For an oil change that cost $150+ before coupon, I expected it to be done correctly, but.Immediately after driving off I noticed my transmission wouldnt go into 2nd gear leaving the parking lot. Drivetrain Malfunction error popped on my screen, to which I circled around & shared with the **** Manager did a test drive in the parking lot, but due to the lower speed/RPM, he didnt get the same feedback as me (on top of him mentioning he wouldnt know what the difference feels like, since its not his car)Long story short, they assured me it would be okay, but I still wanted the fault code read at the Auto Zone next door. Only says Power Train System: P18D1. Tried driving to my mechanic, but the issue got worse, and stickier as I drove toward ****************. Ended up being towed.My mechanic discovered they drained my transmission fluid, along with my oil, but only refilled the oil. Apparently the 10 point inspection isnt really done on foreign cars, although the receipt shows my fluid levels were checked.The 10 miles I drove (after Valvoline said I was good) couldve really damaged my transmission further. Shouldve been addressed immediately after service, however I was rushed out the 2nd time. I understand mistakes, but own up to and fix them, instead of gaslighting me to believe my car was that way before.Its ridiculous. $150 oil change caused about $400 in towing and transmission repairs, on top of missing work for the day. Id be lucky if this doesnt cause another transmission issue within 5000 miles.

• Review fromPam F

  Date: 04/25/2024

  1 star
  Two service employees told my teenage daughter that she needed to spend $90 on her oil change for a 2012 car!! Upon leaving, the oil light was still on, so we took to another mechanic who said that the oil was DIRTY and did not appear to have been changed at all. I want to give ZERO STARS but it requires me to enter a star rating... so that's the only reason they got 1 star. :(