Reviews

This profile includes reviews for Valvoline Instant Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Valvoline Instant Oil Change

  100 Valvoline Way Lexington, KY 40509-2714

  
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  Valvoline Instant Oil Change

  154 Franks Dr Madison, IN 47250-2462

  
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  Valvoline Instant Oil Change

  2114 State St New Albany, IN 47150-4923

  
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  Valvoline Instant Oil Change

  4909 Dixie Highway Louisville, KY 40216

  
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  Valvoline Instant Oil Change

  9903 Taylorsville Road Jeffersontown, KY 40299

  

Review Details

• Review fromCandace F

  Date: 04/19/2024

  1 star
  Do not make the same mistake I did and get an oil change here. They damaged my oil pan and it is going to cost me $6000 to repair. The area manager, Dwayne, is unresponsive. The Attorney General is now involved!

• Review fromDana F

  Date: 04/18/2024

  1 star
  This place is an absolute joke. They stripped my drain plug and put it in crooked with an impact drill. I go to take it in to *** for another repair and they tell me this. I call the manager at the ************ location which she tells me there is no way that could happen please bring it up to the shop so I can look at it or start a claim. I bring the car there and she goes down to look at it and says its torquing just fine. I say okay then can you speak to *** and tell them that and ******* says I have to talk to my GM first and she would call me back. Of course I never hear from her. I put in a claim anyway because I cannot afford a $1600 drain pain replacement. No one calls me back for weeks. I continue to call and no call back. I call ******* again and she says oh I didnt know I was supposed to call you back and Ill get my area manager to call you. ********************* finally calls to tell me she was out and they denied my claim because my car was just over ******* miles **** what? So no one cared to call me back and let me know it was denied? She assumed it was taken care of she says as she says. So I take my car to a *** specialist today for an oil change being I'm due for it. They wont even try to take the plug out because its in the hole crooked and if they do I will need the new oil pan right there because they wont be able to get it back in. Sherrys boss ********************* calls me back today to tell me he stands by ****** and the claim is denied. They are 100% wrong in this situation and wont stand by it. Please dont go here.

• Review fromChad W

  Date: 04/13/2024

  1 star
  I went to the ************************************************* to have both my vehicles serviced. One was my23 Pathfinder and I noticed a puddle under my vehicle after a few months. The dipstick was halfway out and oil was coming through. Luckily, it was a half a quart low and it didnt get wrapped up in the engine. They refunded my charge. I wasnt going back. Took my 17 Escape in to a more reputable shop and my oil filter was so tight they had to use a screwdriver to punch through it to get it off. The gasket was damaged. On top of it, my bottom cover was missing screws. I sent a complaint to their customer service and waiting on a response. I mentioned I will *** for negligence if I have any oil related problems. Two vehicles from the same owner. Not acceptable. I have all of my documents to prove the fact.

• Review fromAmanda H

  Date: 04/10/2024

  1 star
  Ruined my 2019 RAV4. Worst experience ever! I have never had such a horrible experience anywhere.

• Review fromEduardo S

  Date: 04/05/2024

  1 star
  What happened.)
  I took my car originally for an oil change and the staff at this Valvoline had up-sold me on a Tire Rotation, Radiator Fluid Replacement, and Fuel System Cleaning. I agreed based on on their recommendation. In servicing my vehicle Valvoline broke my radiator. At first the technician that was servicing my vehicle expressed a deep apology and told me that I would need to leave my car with them and that Valvoline would take care of my car. The day of the incident Valvoline had told me that they would call me when my car would be ready most likely next day. Next day comes and no one call so I call Valvoline they tell me that my radiator is out of my car and they are just waiting for the part to come in to install in my car and that it would be in later that afternoon. I hang up and start waiting. They call me at 4p.m. to tell me it will be 2 days until I will get my car. 2 days later no one calls so I call Valvoline and they tell me that my car will be ready as soon as before noon or as late as just afternoon depending on how long it takes for the mechanic to install the new radiator. I hang up and wait for a call back for my car and to my dismay no call after close. Next day I call the Valvoline call center for customer support. I explained the situation and they expressed how surprised they were at the lack of urgency and results for this issue. Eventually the representative connects the manager of Valvoline now on a 3 way call. I expressed that I would just like more insight on what was going on with my car why it was taking so long, how this issue occurred in the first place, where my car was getting worked on, and how much longer it would take to get my car back. The manager continuously claimed that she could not understand anything what I was saying even though the representative told me she could understand just fine. At the end of the conversation that manager told me she had no idea how long it would take.

• Review fromChristy B

  Date: 03/23/2024

  1 star
  Too much oil in my engine, blew my engine. Total negligence. And of course not wanting to take responsibility. Corporate closing my claim without even informing me. Got the estimates, the manager of the business that did the damage has to approve the estimates. Insane!
  Shame on you!

• Review fromKatelynn W

  Date: 03/08/2024

  1 star
  In regards to Valvoline in Wilson NC on Raleigh Rd Parkway. I am truly appalled, this has been by far the worst customer experience/service I have ever had the displeasure of being involved in. It is ironic that they advertise car care because expecting your car to leave in the same condition as it arrived is too much of an ask for this place. Would give a zero if possible. My husband is an engineer by trade and he normally does all my own oil changes and took my car there to get a standard oil change since I was in a time crunch. Pretty simple right, I thought so too. They for some reason(incompetence?) threw away the drain plug that was 100 percent functional and had no issues with previously every time we have changed the oil for the entire history we have owned the car. They DID NOT TELL ME that they changed this plug. Was not communicated verbally or in the comments on the receipt. The threaded plug they replaced it with was the incorrect thread size and ended up damaging the threads in the oil pan once torqued causing a leak path to form. After a week of the car sitting at there shop no claim had been filed or started. I had to call and make a claim. Upper management did nothing. The customer service department did nothing. I still haven’t yet to receive a call from them. Every time there has been some communication it was initiated by me. I was told they would fix the threads in the pan. When I got there they put a pan saver rubber plug on the car as a “fix” for the damage THEY introduced to my car. So not only did they damage my car, they didn’t provide a robust solution. As the rubber puck on the pan saver will degrade and leak again. And to top it off, we can’t remove it without taking the oil pan off since there are now pan saver components in the oil pan that will fall off and be unsecured. Causing more work for me rather than if they hadn’t touched it at all. Stay far away from this place.

• Review fromArielle S

  Date: 03/06/2024

  1 star
  My husband and I took our SUV in for a transmission fluid flush Friday 3/1/24. Saturday, we took the car back because it doesnt sound good (rattling, etc.). Mechanics said they couldnt hear it. I can hear it and I dont know anything about cars.Got an appointment with ***** dealer today and brought it in. The transmission pump is blown and the whole of the transmission needs replacing. There was nothing wrong with the transmission prior to Valvoline touching the car.

• Review fromCindy B

  Date: 03/05/2024

  1 star
  I would not ever take my car back bc they DID NOT PUT THE OIL BACK INTO MY CAR.

• Review fromJoan N

  Date: 03/04/2024

  1 star

  Joan N

  Date: 03/04/2024

  DO NOT USE VALVOLINE. We took our Subaru to Valvoline for an oil change. THEY DRAINED THE TRANSMIISION FLUID instead. Immediately, there were problems driving out of the bay. We had to have the car towed to a Subaru dealership. Subaru said the transmission was drained and ruined. It is an $8500 repair that Valvoline is offering $3700 or take it to their vendor for repair.
  The claims department is nothing but a run around, no call backs etc. We are now talking to an attorney to have this settled. The Subaru dealer said they see this 2-3 times a month. Save yourself the headaches and use a dealer for your routine service.
  ZERO STARS

  Valvoline Instant Oil Change

  Date: 03/12/2024

  Hi Joan. Our records show that there was an investigation into your service with us that was closed based on the decision of our management team. We are sorry to hear you were disappointed in the outcome. If you have any questions or new information regarding the investigation, please reach out to our Customer Care team at 800-327-8242.