Reviews
This profile includes reviews for Humana, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 325 Customer Reviews
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Review fromLaura J
Date: 11/14/2023
1 starOn 11-10-2023 a new prescription was sent to my pharmacy. The pharmacy said they could do a partial refill of 20/360 capsules that day and I would get the rest of the partial refill that following Monday. My pharmacy said it was in process, but a couple days later the pharmacy said that the insurance won’t cover because I wasn’t due for a refill. Neither orders were refills!! The first was a brand new prescription and the second one was just the other half of the partial fill. I called Humana pharmacy, but they were unable to fix the problem. I’m frustrated, because that doesn’t make any sense to me.Review fromKeelin M
Date: 11/11/2023
1 starI have been attempting since September 11, 2023 to receive a COPC for medical insurance from Humana, Inc HR via emails and phone calls since my employment status changed from fulltime to PRN/casual mid- August 2023 with CWHH(CenterWell HH), which is owned by Humana Inc. I have only received a COPC for dental on 10/24/23, not medical. I have asked them to please have the letter with Humana Inc. letterhead so I can purchase my own insurance, not COBRA. It has been greater than 10 phone calls of my personal time to request for the proper information. They informed me my insurance coverage ended on 10/08/23 though still weeks later have not received the letter I requested. I should not be forced to by COBRA at a higher rate than private insurance. This is blatant neglect and abuse of a position at HR. HR has deliberately withheld this letter from me, preventing me to purchase my own insurance. I NEED the COPC sent to me with the Humana letterhead which should not be difficult. Since Humana has withheld this information, I am requesting they pay for my COBRA for October/November and December. I am adding in December due to the frustration and time I have had to put into this simple request since beginning of September 2023. This in unfortunately not the first time I have had to file a complaint against this company as an employee. In 2023 I filed a complaint via corporate compliance regarding an employee at Humana Inc deliberately withhold my 1st and 2nd paycheck for days beyond payday just to do so which is abuse of a position and once again I have had to file a corporate compliance complaint against the company due to abuse of position by multiple HR employees. At this writing, I am still waiting for the proper COPC letter and have received no further correspondence from the company. I am disgusted and disappointed with this company. Although I was happy with their CWHH division, I am displeased with corporate Humana given how I was treated by payroll dept and now HR.Review fromD J W
Date: 11/10/2023
1 starI have never seen such an inept business in my life, a serious problem since they are supposed to provide people with health insurance and prescription coverage. I was signed to Humana starting 10/01/23 by S***** *****, another service with issues I’ve since realized. To let them sign me without first checking the plan was a huge mistake on my part. But in my defense, they are supposed to recommend the best plan for you and know what they are doing. Well, I had to go to my required monthly doctor's appointment mandated by law due to a medication I’m on. I went to pick up my prescribed medication at my regular pharmacy and they told me Humana refused to cover it citing the dosage was too high. The pharmacy filled the prescription for me anyway and used G*** ** to cover it. I had to pay over $140 out of pocket but at least I got my medication. Kudos to W******** ******** for taking care of me when Humana wouldn’t. I called Humana to see what business they had refusing me a medication I had been on since 2005, without even consulting my doctor and got an explanation I couldn’t even understand. I called back to speak to someone I could understand and got a completely different story about tiers and deductibles and other stuff. So, I called a third time to speak to management and wound up with a reference number because the office I needed to speak to was closed on the weekend. On Monday I called armed with my reference number and was told they would get back to me. Well, it’s 8 PM Friday and here I am writing this review and checking other Medicare Advantage plans so I can get the heck away from Humana. For your own good, do NOT use Humana. I had to give them one star because they wouldn't accept negative five reviews.Review fromJillian T
Date: 11/08/2023
1 starJillian T
Date: 11/08/2023
As a Dental Provider this company is so beyond anyone's expectations. They continue to approve treatment and then decline to pay it, after they have authorized it. They don't have any remorse for our patients and what they are doing to these poor senior citizens. This is not what they are paying for, I am sure. This is open enrollment period, please do not reenroll with this incompetent company. They don't have any conscience for what the patient has to ultimately pay for their services that are approved and yet denied for payment. Then the patient is the one who has to ultimately pay these large amounts that have been approved and yet they deny any payment on the patient's behalf. Utterly ridiculous!!!!
We will be reporting them to the Insurance Commissioner, the Better Business Bureau and Department of Labor.
Humana, Inc.
Date: 11/17/2023
In regard to how dental claims are processed, when a dental provider submits a Pre-Determination, the estimates do not take into consideration the deductibles, plan maximums, or whether the provider is in or out of network. The benefits are subject to the deductible and plan maximum at the time services are rendered and is based on the member’s benefits for the year. Additionally, out-of-network dentists have not agreed to provide services at contracted fees. Benefits received out-of-network are subject to any in-network benefit maximums, limitations and/or exclusions. Members may be billed by the out-of-network provider for any amount greater than the payment made by Humana to the provider.
A letter has also been sent to provide more information on individual members.Review fromKay B
Date: 11/07/2023
1 starGave my poor mother the run around for months on her pain medications. Two appeals denied for no reason. Sent in ALL asked documents including paperwork and lettings from her Dr. Then sent it over for her to appeal with Medicare. They and the judge sided with her. Sent it back to Humana and they now magically can't find the third appeal. Two months without her meds, and a million phone calls later! Just give my mother her damn meds! Customer service is rude too. They don't care about you.Review fromJason S
Date: 11/06/2023
1 starJason S
Date: 11/06/2023
Commercial says Medicaid or Medicare for extra benefits but when you call you have to have both or they won't help you...false advertisement!Humana, Inc.
Date: 11/15/2023
Upon receipt of this inquiry, a thorough review of the issue was completed. Outreach was made to the Humana Marketing Team, and it was determined that the Humana Dual Eligible Special Needs Plans (D-SNP) requires both Medicare and Medicaid for coverage. The commercial verbiage states that “If you have both Medicare and Medicaid, I have some really encouraging news that you’ll definitely want to hear. Depending on the plans available in your area, you may be eligible to get extra benefits with a Humana Medicare Dual-Eligible Special Needs Plan.”
Humana also offers Medicare Advantage plans with or without Part D prescription drug coverage. Benefits vary by plan. Plans may not be available in all states or counties. Please call to check availability in your area.Review fromJeffrey P
Date: 11/04/2023
1 starDr’s should have the say so. Humana fights everything to a point the dr’s give upReview fromChristine H
Date: 11/02/2023
1 starDenied care from physicians because Humana couldn't figure out how to separate a VA referral from another referral. After two months of care have to start the process over, stay in pain, and delay surgeries!Review fromDon P
Date: 10/27/2023
1 starDon P
Date: 10/27/2023
Beware when Humana solicits you for a policy and advertises benefits for said policy.
If you had a prior Humana plan years previously, in different state and different doctor/dentist, Humana will void some advertised benefits promoted to get you to return as a customer. They will BACKDATE any and all limitations to exclude you from many benefits if you had any prior association with them.
So I had two prior Medicare Advantage plans over last 2 years in different state, but returned to Humana - partially based on promised benefits - only to find that they now exclude me from such.
IMHO, all such Humana offers as "new plan" memberships need to come with: WARNING: IF YOU HAVE EVER HAD A PREVIOUS ASSOCIATION WITH HUMANA - EVEN A CONTRACT YOU VOIDED - YOU MAY NOT RECEIVE THE BENEFITS WE ARE NOW PROMOTING AS PART OF YOUR NEW PLAN.
And FORGET about filing any complaint about anything to Humana: Their idea of an "investigation" into any complaint is simply to say, "We discovered you are a Humana policy holder and you are unhappy about such and such. Our 'investigation' and your complaint is now closed."Humana, Inc.
Date: 11/07/2023
It was determined that dental plans are code specific with frequency limitations. You had a Humana Dental Plan DEN109 from January 01, 2021, through December 31, 2021, no coverage in 2022, and currently have a DEN632 plan effective January 01, 2023, through the present.
American Dental Association (ADA) code D0150 was paid on claim number 202110146735349 for services rendered on October 12, 2021. Per your benefits, ADA Code D0150 is covered once every three years, and you would not be eligible for D0150 until October 12, 2024. Any dental services that were provided to you in 2022 will not count against your frequency/limitations due to Humana has no dental claims on file for 2022.
A letter with our response has also been sent to you.Review fromMary H
Date: 10/26/2023
1 starDon't use this company for supplemental insurance for your parents! They will cancel you and get away with it! They will do you wrong don't trust them. Mom and dad had insurance for years then she was illegally cancelled. It's too late to get insurance for her now. They're slick and wrong! I hope Humana goes out of business!
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