Reviews
This profile includes reviews for Texas Roadhouse's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 90 Customer Reviews
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Review fromMumit W
Date: 06/10/2024
1 starMumit W
Date: 06/10/2024
In my Bubba Dub voice
TRASH.
Steak was tough like I was biting into leather, The ribs had a funny taste to it.
I've been to hole in the walls that serves better food.
The only thing I really enjoyed was the Caesar salad.
Cute women that work there though.
If I was a food critic I'll give that place a 2 out of 10.
Texas Roadhouse
Date: 06/11/2024
We are so sorry to hear about your meal, but we appreciate you bringing this to our attention. Can you please give our Guest Relations team a call at 1-800-839-7623 so we can speak with you directly? We want to make sure we are gathering as much information as possible. When calling, please reference your Guest Relations case number, GR1056569, so we can reference this review.
Thank you!
Review fromStephanie N
Date: 06/08/2024
1 starStephanie N
Date: 06/08/2024
Went to Texas Roadhouse in Salisbury NC. Waiting time was like 5 minutes, great right not at all. It took 35 minutes to get rolls, then it took 50 minutes for food, but I ordered an appetizer. So finally get appetizers and only half of what we ordered after 2 hours of waiting. Very disappointing!Texas Roadhouse
Date: 06/09/2024
Stephanie, we are so sorry you did not completely enjoy your visit. We never want to upset our guests. If you would like to provide more details about your recent visit, please fill out our contact form: https://www.texasroadhouse.com/contact-us.Review fromBryon C
Date: 06/05/2024
1 starBryon C
Date: 06/05/2024
Used the online app, would not work. Called to order take out... no one would answer... called corporate and all they could do is contact the owner of this location and that's all they would do. Filed a formal complaint with them and told the rep I would not be going to Texas roadhouse. I We will use the local restaurants like Milanos and lock 16. I will not support big corporate restaurant chains anymore.Texas Roadhouse
Date: 06/09/2024
Bryan, we're so sorry to read this. We'd like the chance to learn more about what happened during your visit and follow up with you in the next few days. If you would like to reach out, please connect with our Guest Relations team: https://www.texasroadhouse.com/contact-us.Review fromHeather O
Date: 05/27/2024
1 starHeather O
Date: 05/27/2024
Had a bad experience on 5/26/24. The family went for a memorial day dinner.
There was some kind of disconnect. Restaurant was not that busy. We waited almost an hour for our food. Then my medium rare steak came raw. The waitress took it back to be cooked more.By the time it came back the rear if the table was done eating so I just got a to go box.Texas Roadhouse
Date: 05/29/2024
Heather,
We're so sorry to hear about your experience with our White Marsh location. We have received your "Contact Us" submission and want to assure you that we are continuing to address your concerns with their Managing Partner and will follow up with you as soon as possible!
Thank you for your patience, and we hope you will give our brand a second chance!
Review fromTracy G
Date: 05/19/2024
1 starTracy G
Date: 05/19/2024
They are very rude, unprofessional, and they are not wearing nets to cover their hair in the kitchen. I found hair in my food and one of my guests didn't even get to eat with us. Instead of them taking the meal off I had to pay for it. Somehow my bill went from 81.73 to 113.76 and no one should tell me why.That was after we were mistreated earlier when we came in. We were told we would be the next table to get sat and when we asked why people were going ahead of us we couldn't get an answer they ignored us. We had to wait a total of 2 hours and 30 minutes after our wait time of an hour. When I ask to speak to the manager about it I was denied. I had to speak with a server that couldn't even help me.Texas Roadhouse
Date: 05/21/2024
Tracy,
We are very sorry to hear that experience went the way it did. It is never our intention to make a visit difficult or upsetting for our guests. We want to make sure that communication is always clear and delivered with genuine care and concern for the guest experience. We appreciate your feedback and for letting us know how we can improve the experience for you and all of our guests moving forward.
We have sent a gift certificate to your e-mail address, in hopes that you will give us another chance in the future.
Thank you for bringing this to our attention to ensure you have the legendary food and service expected.
Review fromKattalaye A
Date: 05/11/2024
1 starKattalaye A
Date: 05/11/2024
Me and my family always go there and today we went there cuz it's my birthday and it took them an hour and 30 minutes to get our food and everyone around us that was there after us got their food before us and when we got our food they left out almost everything and so we just packed our food and went try to go home so we paid and I guess our waiter she got mad because we didn't give her a tip cuz it was like six of us but she was mad cuz she had a big old table and we didn't give her a tip and so my mom asked the lady where oh we could get the birthday free appetizers and that lady said I'm not going to get y'all anything else the way y'all were speaking to me she said you can go ask someone else at the front so she was being all ruined disrespectful for nothing and we were talking to the manager and the manager's name is John S****** and we already told him about that disrespectful lady and he was supposed to talk to her and he didn't so then we brought it back and he was like where there's really nothing I can do and mom was like okay well I want her to apologize and he said well I can't really make her apologize but that her apologize is coming from me and I was like girl you cannot be talking to people that way especially if you're working for customer service like if you want to work at this type of job you need to have the right attitude so she was being all disrespectful and rolling her neck at us because we didn't give her a tip and she was just mad about that so and the lady's name was Tiffany but on her little name tag it said Tiff Tiff at Texas Roadhouse with with orange blonde pink hair like a sunset and so we're reporting this because we don't want y'all to have to go through thatTexas Roadhouse
Date: 05/15/2024
Kattalaye, we
are very sorry to hear that experience ended the way it did. It is never our
intention to make a visit difficult or upsetting for our guests. We want to
make sure that communication is always delivered with genuine care
and concern for the guest experience. We'd like the chance to follow up with
you in the next few days. If you would like to provide more details about your
recent visit, please contact Guest Relations at 800-839-7623 or our contact us e-mail form: https://www.texasroadhouse.com/contact-us.Thank you!
Review fromCheri L
Date: 04/05/2024
5 starsWe stopped into TX Roadhouse for dinner yesterday and were treated like family from the time we walked in. The server was attentive but not annoying. The steaks were absolute perfection. They even gave us a few of their awesome rolls and butter to go. We will definitely be back again soon.Review fromChance C
Date: 03/01/2024
1 starRegarding the Lubbock, TX location.
The staff their had decided to discriminate against my sister-in-law because of her medical condition and refuse to serve her. She has been in and out of the hospital for 4 months and she has issues walking around without assistance. She was starting to feel good again and wanted to go to her favorite restaurant. After 2 hours of waiting we were finally able to get our table just to be informed that they were cutting her off and refusing to serve her.
The only reasons that they had to cut her off is because she needed assistance walking and was really excited about having her own basket of rolls. The manager had reached out to try to apologize a few days later. I had asked for him to reach out to her directly to apologize. He said he would, however he never did.
I guess Texas Roadhouse finds it okay for them to mistreat people and discriminate against them since they are so popular.Review fromLaura C
Date: 01/21/2024
1 starWorst experience ever at the Robinson Pa location. Worst food could not even eat the rubber food covered in salt. Worst manager. She need fired. Worst experience with 11 people. This place is pure hell on earth.Review fromBrian M
Date: 01/20/2024
1 starWe always go to Texas Roadhouse atleast once a week and my husband the last two times was upset he likes his steaks med rare which is pink and they made his steak twice this last time and was worse the second time and looked grey
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