Complaints
This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,633 total complaints in the last 3 years.
- 1,190 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a follow-up to my original complaint regarding extensive property damage caused by a defective GE dishwasher, which failed due to a manufacturing defect. The unit was not assembled properly, causing significant water damage throughout our kitchen and adjacent areas.
Despite this being a clear product liability issue, Sedgwick (GE's claims administrator) continues to delay resolution. They now state they are awaiting direction from their client, which I can only assume is GE or GE's insurance provider - all while our family remains in a home affected by mold and moisture damage, which is causing serious health concerns.
We have provided contractor estimates, requested necessary inspections, and asked that communication be handled in writing to maintain transparency. None of these requests have resulted in meaningful progress. It has now been several months without final resolution or repair.
We are asking GE Appliances to take responsibility and promptly resolve this matter. The current situation is untenable and has had both physical and financial consequences for our household.
Business Response
Date: 05/29/2025
Thank you for the opportunity
to review complaint id#******** dated 5/27/2025Please
be advised that property damage is handled by our insurance company and this consumer
will need to continue to work with them directly regarding the claim. The insurance
company has requested further information from this consumer in regards to the
claim.
Please contact me if you have
any additional questions regarding this matter.Initial Complaint
Date:05/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought my combo washer and dryer on November of 2024. I have had someone from ge out twice to service the machine. Both times there tech couldn't figure it out and said " don't tell ge i said this but this machine is crap" it takes all day ( no exageration) to do one load of laundry. I clean this machine regularly to avoid a 2 day wash time. Now there is water leaking from the front load door. I was told they can't come out any more that they won't service us. It's not fixed. I just want them to make it right. Either by returning my money they can have the machine or replacing it with like value washer and dryer. I spent 2800 for this machine that started having problems week 2 of use 5 loads in. I'm asking for them to make it right and they refuse to be of any assistance.Business Response
Date: 05/30/2025
Thank you for the
opportunity to review this consumer’s situation on complaint id# ********.
Please be advised
that GE has spoken with Mrs. ***** and have offered a buyback on the appliance at this time.
Please contact me
if there are any other questions or if I may be of further assistance.Customer Answer
Date: 06/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:05/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a GE Profile side by side refrigerator in December 2024. We called Customer Cares for a user manual but were told that we have to print it. We don’t have a printer and only use an iPhone. We also wrote a letter to ***** ***** the CEO of GE appliances, but never received a reply. Customer Cares gave us a South Dakota address for Mr. *****. Please provide us with a user manual and warranty information. We are enjoying our new refrigerator and would like to take care of it, but we need the user manual. Thank you. Case ID ********.Business Response
Date: 05/30/2025
Thank you for the
opportunity to review Complaint ID# ******** dated 5/24/25. I called and spoke with
the consumer on 5/29/25 to discuss their complaint.
******* *******Customer Answer
Date: 06/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** **********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:05/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the second GE Opal Ice Maker I’ve had and it’s the second time I’ve been left with an expensive, noisy, and ultimately non-functional machine.
The first Opal we purchased in 2022 failed within a year. GE replaced it under warranty, but with a refurbished unit that was dirty out of the box and still made concerning noises. It was barely tolerable, but we kept it until it died completely less than a year later.
February 2025, we received a brand-new Opal 2.0 as a housewarming gift. We figured, “Certainly, they’ve improved the machines since the original.” Boy, was I wrong! It worked beautifully for about two months—then started grinding, squeaking, and clanking so loudly it became unusable.
I clean this machine weekly using vinegar. We only use 7-filter reverse osmosis-filtered water. There’s no reason for it to be breaking down, except poor product quality.
When I called customer service at 866-907-6718, I was met with attitude and resistance. The rep rapidly demanded proof of purchase, videos, photos, and offered no solution in the meantime. No loaner. No flexibility. Just "that’s the new process.” At least with the older warranty process, GE would send a replacement while investigating the issue. Now, you’re on your own—stuck with no ice, a $500 machine, and a checklist of hoops to jump through.
I still have the previous broken Opal sitting in the garage—a $500 paperweight, and the new one is headed for the same fate. GE is pushing an unreliable product at a premium price while offloading all the burden of quality issues onto the customer. I’m not going to harass a friend for proof of purchase on a gift. What I will do is warn as many people as I can: do not buy this product.
I am requesting a full refund in exchange for the return of the 2 piles of Premium Garbage Ice makers. Also, reevaluate your non-customer-friendly support process & teach agents a little empathy, not everyone can afford $500 luxury appliances in this economy.Business Response
Date: 05/30/2025
Thank you for the opportunity to review complaint id#******** dated 05/23/2025.
We have reached out to the consumer via email. We left a number for them to contact us at to discuss. We are awaiting their call.
Please contact me if you have any additional questions regarding this matter.Initial Complaint
Date:05/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I PURCHASED A G E WASHER AND DRYER LESS THAN A YEAR AGO JULY 23 2024 FROM ***, ******** & *** EATONTOWN NJ THEY ARE STILL UNDER WARANTEE AND SERVICE HAS BEEN DONE MUCH MORE THAN 4 TIMES ON EACH BY G E APPLIANCES FACTORY SERVICE NOW BODEWELL I WOULD LIKE A REFUND ASAP I AM 82 YEARS OLD NEED YOUR HELP AFTER HAVING SERVICE FOR SO MANY TIMES AND THEY STILL WERE NOT ABLE TO HAVE THEM WORK PROPERLY I ALSO PAID FOR EXTENDED PROTECTION THE AMOUNT BELOW IS WITHOUT SERVICE PROTECTIONBusiness Response
Date: 05/30/2025
Thank you for the
opportunity to review Complaint ID# ******** 5/23/2025.
GE spoke with Jersey Appliance who
recently had their best and most experienced technician out to look at the
consumer’s washer and dryer. He found no
issues with the product and found both to be working as designed.
GE AppliancesInitial Complaint
Date:05/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The GE double oven exploded within less than 3 years of use. There was a hole in the upper oven. This is a factory issue and GE insists that it isn’t. The oven hasn’t even been overused and the maintenance repair looked at it and mentioned that oven is clean. We called customer service but they are asking us to pay for a discounted replacement. We bought this for $2000, how can I guarantee that this will not happen again in 3 years. It only has been 2.5 years and the oven broken down. My wife could have been seriously hurt in this situation because she was in the kitchen. If she doesn’t have any knowledge of not opening the fire, she could have seriously hurt herself because of the fire and could have damaged the entire house. GE should not be asking us to pay for anything even if this is out of warranty. They only offer 1 year warranty but still it is a safety issue.Business Response
Date: 05/28/2025
Thank you for the opportunity to review consumer complaint ID: ********
I'm sorry to hear of the trouble this consumer has had with their GE double wall oven.
We tried reaching out to the consumer to discuss this further, but we had to leave a voicemail.
We will continue to reach out for resolution.
Customer Answer
Date: 05/29/2025
Complaint: ********
I am rejecting this response because: they are stating they left me a voicemail but I didn’t get any voicemail from them.
Sincerely,
****** *******Business Response
Date: 06/02/2025
We just called and left another voicemail at 1:21pm today at the number that was listed in the BBB complaint.
Customer Answer
Date: 06/09/2025
Complaint: ********
I am rejecting this response because:I called back to GE and left a 1 minute long voicemail to the number mentioned. I didn’t get a response yet
Sincerely,
****** *******Customer Answer
Date: 06/13/2025
Complaint: ********
I am rejecting this response because: I called back to GE and left a 1 minute long voicemail to the number mentioned. I didn’t get a response yet
Sincerely,
****** *******Business Response
Date: 06/13/2025
Thank you for the opportunity to review complaint ID: ********
I have spoken with the consumer and provided offers of resolution.
He wants to discuss it further, call the extended warranty company and get back to me next week.
Customer Answer
Date: 06/18/2025
Complaint: ********
I am rejecting this response because: it is not a fair offer. We are still asked to pay almost $500 for a replacement of a defective product. So you mean to say every 2.5 years we will have to pay $500 for an oven that blows up. The one year warranty does not cover it, even the additional 2 years extra. Wall Ovens should at least last 10 years. This company produces unsafe products that could have easily burned my house and my wife while she was in the kitchen. By the way this oven cost us more than $2000 and having to add an additional 500 in less than 3 years is absurd
Sincerely,
****** *******Initial Complaint
Date:05/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
G.E. Profile Washer and Dryer purchased from Lowe’s home improvement and delivered and installed on 4/1/25. 5/19/25 Dryer starts making a loud grinding noise and the drum feels like it’s in a bind. Claim submitted 5/19/25. Text message said tech would arrive 5/29/25 0800-1700. Email stated 5/30/25 0800-1700. Phone calls with g.e, proved unsuccessful and I was advised it could be as soon as 4/2/25 before someone can come look at my BRAND NEW DRYER that’s not working. No one can provide me with definitive information regarding repair, replacement and refund for this faulty equipment. Resolution expected: replacement of the faulty dryer with a brand new one. Removal of the faulty dryer and refund for the full purchase and delivery price of washer and dryer. Verbal and written communication with G.E. regarding resolution is requested. Thank you. ShaneBusiness Response
Date: 05/27/2025
Thank you for the opportunity
to review complaint id#******** dated 5/22/2025.Please
be advised that I tried to reach consumer on May 27th, however I
was unable to do so and had to leave a voice message. Consumer is welcome to
return my call to the number left on their voicemail and I am happy to discuss
further.
Please contact me if you have
any additional questions regarding this matter.Initial Complaint
Date:05/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife **** and I purchased a new GE dryer from Best Buy in mid 2024. The unit has never worked properly; it does not dry clothes. We have had 7 repairmen come to the house. A gas valve was replaced, a gas sensor was replaced, an igniter was replaced, and the main electric screen was replaced. All parts were visually and actually defective, not replaced prophylactically. 2 repairmen said "no-problem found," even though the failed igniter was replaced after one of the the no-problem-found visits. One repairman said another sensor inside the drum could be covered by dry clothes and turn the dryer off early, so that was "normal." We have been watching for that possibility, and we can confirm that is not the situation. A week ago, after the second "no-problem-found" guy came and advised me to contact a GE customer service rep who sought replacement from management, but we were denied. There have been 2 numbered cases with GE customer relations. I do not have the numbers, but GE will have them. Today, again, 1.5 hours of drying and the clothes are not dry. This is NOT normal. Each repair visit costs me at least 1/2 day to be home for the repairman, and the downtime of dryer is weeks on end. I will be calling tomorrow for another repairman. GE did offer $75 dollars for our trouble, and a 1 year extended warranty, but the unit is still under its 12 month warranty, and it doesn't work NOW. This unit appears to be unrepairable. Please get them to replace it. It is their policy to replace a unit after 3 repairs, but for some reason, GE will not honor their own policy, and the machine still does not work. Note: one of the no-problem-found guys did not charge GE for their repair visit, so according to GE, that did not count as a repair visit. But it was a visit, and I was stuck home for that visit. And, it was the repairmen's fault that he could not locate the problem, as evidenced that failed parts were replaced later on, as stated above. Thank you.Business Response
Date: 05/22/2025
Thank you for the opportunity
to review complaint id#******** dated 5/21/2025Please
be advised that I spoke with consumer on 5/21/2025 and offered reimbursement of the parts charge on the service repair done.
Please contact me if you have
any additional questions regarding this matter.Customer Answer
Date: 05/22/2025
Complaint: ********
I am rejecting this response because:I have additional information, from my call for service from GE. They track our service by my wife’s phone number. (805)889-9956. There is a current case number at GE of ********. The first case number was ********. The second case number is ********. Another repairman is being scheduled.
Sincerely,
******* *****Business Response
Date: 05/27/2025
Thank you for the
opportunity to review this consumer’s situation on complaint id# ********.
Please be advised
that GE has spoken with Mr. ***** and advised him that his warranty is for
functional repairs. At this time, we will proceed service on the consumer's appliance.
Please contact me
if there are any other questions or if I may be of further assistance.Customer Answer
Date: 05/30/2025
Complaint: ********
I am rejecting this response because: this is my third written response today and it keeps disappearing.
GE did require an 8th repair visit. We had to give up our Memorial Day vacation to accommodate GE. But the repair person did not show up to the appointment. We never received a call from the service or GE. Obviously our time is valueless, including the doubling and tripling the effort and time in washing. Please just send a new dryer, and let’s hope this new one wasn’t made in a Monday. We are as angry as we can be, and our next step will be legal if this situation is not resolved immediately.
Sincerely,
******* *****Customer Answer
Date: 06/04/2025
Complaint: ********
I am rejecting this response because: this is my third written response today and it keeps disappearing.
GE did require an 8th repair visit. We had to give up our Memorial Day vacation to accommodate GE. But the repair person did not show up to the appointment. We never received a call from the service or GE. Obviously our time is valueless, including the doubling and tripling the effort and time in washing. Please just send a new dryer, and let’s hope this new one wasn’t made in a Monday. We are as angry as we can be, and our next step will be legal if this situation is not resolved immediately.
Sincerely,
******* *****Business Response
Date: 06/06/2025
Thank you for providing consumer's response on complaint id# ********.
Please be advised that GE Appliances reached out to consumer on 6/5/2025, Mrs. **** advised her husband is the one dealing with appliance issue and she will have him contact us back when he is available.
Please contact me if you have
any additional questions regarding this matter.Customer Answer
Date: 06/09/2025
Complaint: ********
I am rejecting this response because: this is the 3rd time BBB or GE is talking about a complaint that is not mine. My wife’s name is **** *****, not Mrs. ****.
Hiwever, a repairman came out to the house today. He told my house-sitter that he fixed the dryer by recoding it or something like that. We are out of town for 10 more days so we will not be able to use the dryer until then to see if it is working properly. This is the 7th or 8th repairman to come to my house, and one no-show as well. Please Do Not Close the matter in 7 days. I need an opportunity to see if the dryer actually works. I have heard this story from the GE repairmen before. ******* *****.
Sincerely,
******* *****Initial Complaint
Date:05/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint against GE Appliances due to their failure to repair my washing machine in a timely manner. It has now been five months since the issue was first reported to **** ***** and despite multiple calls and follow-ups, the repair has still not been completed.
In collaboration with **** Depot, all necessary documentation and warranty verification were correctly handled on their end. **** ***** confirmed that GE had been provided with everything needed to move forward with my appliance repair.
GE scheduled the repair through their authorized provider, ******* Valley Services. I have been contacting this repair provider regularly for updates. The answers I’ve received have been vague and repetitive:
• They initially told me they were waiting on parts from GE.
• They later stated that GE’s website was down, preventing progress.
• I continued to follow up and was told I’d receive a call back by May 15, 2025 — I did not receive that call.
• When I contacted them again, I was told they still have no parts, no updates, and no estimated timeline, and that “they haven’t heard anything from GE.”
Despite my efforts to remain patient and follow the correct procedures, GE has failed to ensure that the parts are shipped or that the repair has been completed. Five months without a washing machine is excessive, especially when this appliance is under warranty and when all steps have already been completed by **** Depot.
I am requesting that GE:
1. Immediately ship the required parts to the repair provider.
2. Ensure the repair is scheduled and completed within 7–10 business days.
3. If the repair cannot be completed, replace the washer or issue a full refund.
This ongoing delay is unacceptable, and I am asking the BBB to intervene and help bring this matter to resolution. Consumers should not be left waiting five months for an essential appliance to be repaired under warranty.
Sincerely,
**** M *** ****** **** ****** Way W
*******, Mi ***** ************Business Response
Date: 05/28/2025
Thank you for the
opportunity to review Complaint ID# ******** dated 5/21/25. I left a voicemail with
the consumer on 5/28/25 to discuss their complaint.
******* *******Customer Answer
Date: 05/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *** *********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am 84 years old and am disabled with scleroderma. I have caregivers who care for me along with my daughter who lives around the corner. I bought a new GE clothes dryer from Home Depot purchased 4/15/25 and delivered 4/21/25. My daughter helps take care of me but she left to go out of town 4/22 before she had a chance to run the dryer. While she was gone my caregivers tried to dry clothes and while it felt like the dryer was generating heat, the clothes never dried. Upon my daughter's return I informed her the dryer was not working. Home Depot said their return window was only 48 hours, which we missed. So now we are dealing with GE Appliance customer service. My daughter first contacted them Wed 5/14 after she got home. They said they couldn't replace the dryer but had to call out a repairman to see if it could be fixed. They scheduled a service appointment on Fri 5/16 and he never showed up. When my daughter contacted that service provider (Savannah Appliance Repair) they said they had no appointment scheduled for Friday because they are closed on Fridays. My daughter called GE again Monday 5/19 and GE scheduled another appt with a different repair company (US Appliance Repair) for 5/20. They did not show up. When my daughter called that second service provider to find out why they didn't show they said there was no appointment scheduled and no availability until June 3rd! I can't continue to live as a disabled elderly person who lives at home with caregivers who need to wash my sheets, towels, clothing several times a week, and not have a viable dryer. My daughter has asked to speak to GE supervisor. He said they npw have to research who else can service the dryer. That can take 3-5 business days. Then they will schedule a repair appointment and the reasonable wait time can be up to 21 days! But they could order me a new dryer. I spent $728 on this dryer. Please help! I am attaching receipt & the 2 emails confirming my appts that ended up being no shows.Business Response
Date: 05/22/2025
Thank you for the
opportunity to review this consumer’s situation on complaint id# ********.
Please be advised
that GE has spoken with ******** ***** and advised her that her warranty is for
functional repairs. At this time, she is scheduled for service with a US Appliance INC technician for June 3, 2025.
Please contact me
if there are any other questions or if I may be of further assistance.
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