Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE

  3135 Easton Tpke Fairfield, CT 06828

• 

  General Electric

  1461 N 40th St Allentown, PA 18104

• 

  GE Appliances

  8146 State Rd Burbank, IL 60459

  
• 

  GE Service Management, Inc.

  PO Box 100 Rapid City, SD 57709

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a stove from Lowe’s for $815.68 on June 24 2024. I have had 3 issues with my stove. First, one of my burners would only go on high. (If you put it on low, heat would be high) Second, after using the oven, it wouldn’t cool off. Three, while trying to use the air fryer, the fan wouldn’t work. I requested a new stove because of all the issues with a brand new stove. The oven not cooling down is a safety issue. I would turn off the breaker after each use and turn it on when I wanted to use the stove. This is not acceptable. I called each time, waiting for a technician to come. The first time, he was able to fix it. The second and third time, it didn’t happen while he was here. GE said it seems to be an intermittent problem. They refuse to replace my stove. On my second call, they offered to sell me a discounted stove ($600). I would lose my $815.68 and dish out another $600! It’s very frustrating and I asked them what would make them replace my stove.. injury from the stove, a fire? They replied, “those are your words, not ours.” Please help me and other consumers who are faced with the same issue.

  

  Business Response

  Date: 06/02/2025

  Thank you for the opportunity
  to review complaint id#******** dated 6/2/2025

  Please
  be advised that an authorized service technician has been out to take a look at
  consumers range and determined that the unit is operating properly and as
  designed. Consumer confirmed as well that when the tech was out it was working properly.
  
  Please contact me if you have
  any additional questions regarding this matter.

  
  

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17 2025 I bought a new GE refrigerator through Home Depot. The delivery person told me I should remove the transparent shrink wrap, and started a piece of it on one exterior side.
  I could only get a bit of it off. At first I thought it was my arthritic hands, but lo and behold, no one can get it off. I appealed to GE. After two complaints online, they did respond and sent me a list of things to try, soap and water, using a credit card, among others. I have tried them all. Today a younger friend visited, without arthritic hands. She failed as well. I decided at least to wash the interior bins, but noticed a lot of scratches (when I haven’t touched them and live alone. Guess what? There’s shrink wrap on them, too!
  So I have an expensive brand new refrigerator that looks beat up right from the start. I’ve spent hours on this, and can ill afford the time.

  

  Business Response

  Date: 06/02/2025

  Thank you for the opportunity
  to review complaint id#******** dated 6/1/2025

  Please
  be advised that I contacted consumer, ******* *****, and I offered to send out a tech to assist. 
  
  Please contact me if you have
  any additional questions regarding this matter.

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/28/25 I ordered a part for my washing machine around 4 pm est I asked for the $19.99 one day shipping so I can get the part the next day to be able to start doing laundry again. No where either on the website or with the person I spoke with to order did it say that it must be ordered before a certain time for one day 24 hour shipping. I have been told that 24 hour shipping is now apparently 48 hour shipping as it will not arrive until the 30th I have called multiple times and asked them for a refund of the shipping as 24 hours should be 24 hours not 48. Had I wanted 48 I would have paid the few dollars less for the 2-3 day shipping.

  

  Business Response

  Date: 06/02/2025

  
  Thank you for the opportunity to review complaint ID: ********
  
  I'm sorry to hear of the frustrations this consumer has had with their washer part order. 
  
  We tried reaching out to discuss this further, but we had to leave a voicemail.
  
  We will continue to reach out in hopes for a quick resolution.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE Cafe cooktop March 2025 directly from GE. It leaked gas from day one. GE certified tech has placed 2 gas valves on and I continue to smell gas. They are not concerned that this is dangerous and that I haven’t been able to use my cooktop. Customer relations want tech to come out for a third time to put in another valve! When does this end. Tech states it is unrepairable. I have four GE appliances in my kitchen. I will NEVER buy or recommend them again! I should have purchased from a box store and not directly from GE! Buyer Beware!!!!!!

  

  Business Response

  Date: 06/03/2025

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the trouble this consumer has had with her cooktop. 

  She informed me that the servicer that installed the unit was there again yesterday but needs an additional tool to further test the unit. 

  I will follow up with her again after I speak with the servicer tomorrow. 

  Customer Answer

  Date: 06/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *****
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a fridge at the end of Nov. It was delivered at the end of Dec. The bottom shelf has frozen food and the ice maker/water dispenser has never worked since new. We have had 9 visits from appliance repair companies over the past nine months and it still does not work. Their customer relations department are not willing to do anything other than schedule another appointment. That is nine times my wife or I have taken off of work to wait for the repair company.
  
  These are the only dates I can find record of. There are more than this , I have just lost track.
  1/15/25
  2/13/25
  3/11/25
  4/3/25
  4/23/25
  5/8/25
  5/23/25
  
  My current case number is ******** but there have been more than one. They are extremely disorganized and have to start a new one sometimes and I have to explain the issue every time I call in.

  

  Business Response

  Date: 05/30/2025

  Thank you for the opportunity
  to review complaint id#******** dated 5/29/2025.

  Please
  be advised that I spoke with Mr. **** on 5/30/2025 and we have confirmed a date for Friday 6/6/2025, to have a GE Appliance tech go out to diagnose appliance issue.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 06/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I accept that a technician is going to come look at the appliance and hopefully will repair it, but no repair has been made so I am choosing to not yet close the case.
  
  
  
  Sincerely,
  
  
  
  ****** ****

  

  Business Response

  Date: 06/06/2025

  Thank you for allowing me to review consumer's rejection on complaint id# ********.

  We had a GE technician go out today, 6/6/2025 to diagnose current issue with Mr. ****'s appliance. Our technician has determined parts will need to be replaced and we will honor the warranty and complete the repair for operational issue.  

  Please contact me if you have any further questions regarding this matter.

  Customer Answer

  Date: 06/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The repair has not been made so I cant drop the complaint at this time.
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought washing machine June of 2024 on may 11 th 2025 washer quit working. Scheduled appointment for repair May 12th waited all day no call no show. Called GE they called the repair co that didn’t show and told me to call them and talk to them . I called the repairman said I’ll call you back ant 4:00 to schedule you and he never called and would not answer my calls, I call GE back on the 14 th they try to call the repair co and they don’t answer them either. GE sends it to locate to find another repair company, appointment set for Monday the 19th between 8am to 5pm, another no call no show, called GE on the 20th they said that they will try to call the company to reschedule they couldn’t get through to them so they send it back to locate again. but reassure me this will be the last time they send it to locate and to call back on Tuesday the 27th to either replace or reimburse me for the machine. So I call on the 27th and get told that sorry it has to be sent to locate again and that he would call me on the 28 th with an update no one called. Each phone call has been 1-2 hrs long the laundry mat is 80 mile round trip for me. This is ridiculous

  

  Business Response

  Date: 06/05/2025

  Thank you for the opportunity to review complaint id#******** dated 5/29/2025

  Please be advised that consumer is covered under a one-year functional repair warranty. Consumers unit was repaired on June 3, 2025.
  
  Please contact me if you have any additional questions regarding this matter.
  

  
  

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon,
  
  I am writing because I have been dealing with this issue for a year, and the insurance coverage is about to expire in 9/16/25.
  I bought a wall air conditioner unit at Grand Appliances, in Oak Park, in June 2023 and it was not cooling. So they replaced the unit three times and none of them was cooling, they were just functioning as a fan. When the delivery guys delivered the unit they told me that GE was having many issues with their AC and refrigerators and they were not cooling.
  This unit was delivered in June 2024 but it was not cooling. When I called Grand Appliances they told me that I had to contact GE directly and I did. They transferred my call to their support people: Innovations Zoneline, and two agents were dealing with it with two different case numbers, Tanya and Nathan.
  Tanya requested that I sent them a picture of the serial number sticker, a photo of the cord cut and apart from the appliance and the invoice. I did, but according to them that was not the serial number sticker. When finally I got some friends to take the AC from the wall - after the winter in Chicago- we noticed that there wasn't any sticker. Then I recalled the delivery guys saying that something was missing and that I might have difficulty when returning it. When I inquired about it they told me not to worry because that one would work. But it didn't.
  They claim that without the SN sticker they cannot do anything, but it wasn't delivered with any. Today when I called them, the first GE customer support agent told me that it happens sometimes, that the businesses sometimes keep the stickers as proof.
  The fact is that I spent $902.80 on a wall AC that never worked, that it has the cord cut and they claim that the insurance wouldn't cover it. Could you please help me solve this issue? Thanks so much for your attention.

  

  Business Response

  Date: 06/04/2025

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the frustrations this consumer has had with 3 air condition wall units. 

  Since the unit has been properly scrapped, we offered the consumer a partial refund in the form of a prepaid visa. 

  She should receive it in approximately 10-15 business days. 

  She has accepted this as a fair resolution to her complaint. 

  Customer Answer

  Date: 06/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  I really appreciate your help in this matter. Thanks again. 
  
  
  
  Sincerely,
  
  
  
  ***** * ********-******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GE has voided my dryer warranty on claims that are not listed in their book

  

  Business Response

  Date: 06/05/2025

  Thank you for the
  opportunity to review Complaint ID# ******** 5/28/2025.
  
  GE Appliances is in the process of
  locating a servicer for the consumer’s dryer. 
  If a servicer can’t be found by 6/10/25 another resolution will be discussed. 
  
  GE Appliances

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nightmare Experience w/ GE Fridge
  
  I purchased the GNE27JYMFS fridge in December, and it’s been a disaster from day one. Within weeks, several serious problems emerged.
  
  First, it started vibrating & making noises. Then everything began freezing. At one point, the internal temperature hit 20°F. Soon after, the shelves started coming loose. I found out the entire shelving system relies on a single plastic bracket. That bracket failed & the screw wouldn’t stay in. The tech said it was unfixable. The structural design is so poor, the fridge is basically falling apart—within 6 months of purchase.
  
  Dealing w/ Customer Service was even worse. Every call meant starting from scratch—no way to speak to the same person twice. I was told the unit would be replaced under warranty. I made it clear I didn’t want the same flawed model. They offered 2 alternatives, both with in-door water dispensers I had explicitly said I didn’t want.
  
  I followed up by email the next day. Six days passed with no reply. When they finally responded, they ignored my latest email & suggested a more expensive model at additional cost. I declined. Then I was warned my case would be put on hold if I didn’t respond in 48 hours despite their own delay.
  
  When I called again, the rep had no record of the buyback request I’d been promised. She confirmed there were no options besides the same defective model. She submitted a new request, but it was denied. I asked for a supervisor. All the supervisor could do was offer the same flawed model—or let me pay more for another. When I asked about an extended warranty, I was told no. GE’s “solution” is more of the same. In other words, if this defective unit fails again, I’m stuck with it.
  
  This is unacceptable. The product is poorly designed & failed miserably within just 5 months. Replacing a broken unit with the same defective model offers no real solution & shows a complete disregard for customers. All I want from GE is a full REFUND for this lemon of a fridge.

  

  Business Response

  Date: 05/28/2025

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the trouble this consumer has had with their GE refrigerator. 

  We tried reaching out to discuss this further, but we had to leave a voicemail message for them. 

  We will continue to reach out until a fair and reasonable resolution has been met. 

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a brand new $500+ ice maker for a birthday gift in October. It has constantly given us problems
  So when I email the company and sent them the information they requested they said it was out of Warranty and I needed to take it to an outside source. Because it was a gift I don’t want to ask for recipe and I just want my ice machine to work and was hoping they could replace the item before me having to reach out to a family member.

  

  Business Response

  Date: 06/05/2025

  The complaint was submitted on 5/27/2025 and was assigned an ID of ********.  

  GE Appliances has reached out to the consumer via email and phone, with request for information. Have yet to connect.

  Customer Answer

  Date: 06/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I have called back and responded to email. I will try again today by calling them and if I don’t get ahold I will send a follow up email. 
  
  Sincerely,
  
  
  
  ***** ****

  

  Business Response

  Date: 06/06/2025

  GE Appliances has been in touch with the consumer and advised the consumer of what we will need to move forward.

  Customer Answer

  Date: 06/10/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I received this device unopened last October. My husband  has reached out to his parents for receipt which he didn’t want to do, but has yet to hear back from them. I still have no working ice maker which is less than a year old from the time it was opened. 
  
  
  
  
  Sincerely,
  
  
  
  ***** ****

  Customer Answer

  Date: 06/13/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I received this device unopened last October. My husband  has reached out to his parents for receipt which he didn’t want to do, but has yet to hear back from them. I still have no working ice maker which is less than a year old from the time it was opened.
  
  
  
  Sincerely,
  
  
  
  ***** ****