Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GE Appliances has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE

  3135 Easton Tpke Fairfield, CT 06828

• 

  General Electrical Products

  110 Gibraltar Rd Ste 220 Suite 220 Horsham, PA 19044

• 

  Ge Appliances Distribution Ctr

  20005 Business Pkwy City Of Industry, CA 91789

• 

  G E Appliance

  505 Chelan Pl NE Renton, WA 98059

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During 09/2023 Lowes installed a GE dishwasher Model PDT71SYN8FS. Over a period of time, the excessive heat and steam coming from the dishwasher caused to particle board under the formica countertop to expand causing not only the sink to lift up 3/8" but also caused the stain directing in front of the dishwasher to discolor. Was advised by GE to contact their insurance adjuster Sedgwick. Sedgwick sent out a repair person who could not immediately determine the cause but eventually blamed the damage on the garbage disposal leaking. However, there was no evidence of water anywhere under to sink. This did not address the issue of discoloration of the molding directly above the dishwasher door. The concern is that this model of GE dishwasher which has now been discontinued came with little insulation creating excessive steam and heat. If installed with a granite or marble countertop there would be no issue. But because of the porous nature of formica it did create as evidenced by the attached pictures. The concern is two fold; 1) there was no direction provided to the professional installer to not install under formica countertops and 2) this model of dishwasher has inadequate insulation. As a note, at this home over 20 years we have had installed four dishwashers, all with adequate insulation, and never having any issues or problems. I have been informed that the cost to repair the formica top (replace) and repair front molding is $2,050. Only looking for restitution to repair damage caused by this improperly engineered dishwasher. *** *******, ###-###-####

  

  Business Response

  Date: 05/12/2025

  Thank you for the
  opportunity to review Complaint ID# ******** 5/12/2025.
  
  GE Appliances reached out to Sedgwick
  on 5/12/25.  Sedgwick states that their
  technician found what is believed to be a leak at the sink faucet
  assembly.  The dishwasher was working fine,
  and no issues were found with the dishwasher. 
  The tech showed the consumer the calcium deposits running down the plumbing
  from the sink and water marks in the cabinet under the sink.  The findings determined that the dishwasher
  did not have any cause of the damage.
  
  GE Appliances

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the GE Profile 7.4 cu. ft. Smart Electric Dryer in Diamond Gray with Steam, Sanitize Cycle and Sensor Dry, ENERGY STAR on 12/4/2023, order was delivered 12/27/2023 from Home Depot.
  1st repair was November 2023. They came out and greased it due to the dryer being extremely squeaky when running.
  Came back out 3/27/2025 due to it being extremely squeaky when the dryer was running. The technician ordered a belt drive, spring idler, idler arm (left and right). Set up an appointment to come back and fix.
  April 3, 2025, came back out and fixed with parts that were ordered above.
  April 23, 2025 called back out because the dryer stopped working and the belt was destroyed (ripped in shreds) fixed and replaced belt.
  April 29, 2025 had to fix belt drive.
  April 31st, belt broke again. Called GE Customer Service on 5/1/25 and the next appointment was 5/8/25
  5/8/2025-technician came out had to order parts again (ordered everything that was ordered the first time in November (belt drive, spring idler, idler arm (left and right), and the idler pivot screw, motor and blower assembly.
  Could not get another appointment for them to return to fix the dryer (parts were delivered to our residence on 5/10) until 5/15/25

  

  Business Response

  Date: 05/13/2025

  Thank you for the
  opportunity to review this consumer’s situation on complaint id# ********.
  
  Please be advised
  that GE has spoken with Mr. ****** and advised him that we will proceed with repairs. At this time, he is scheduled for service with a GE Factory
  Service technician for May 15, 2025.
  
  Please contact me
  if there are any other questions or if I may be of further assistance.

  Customer Answer

  Date: 05/19/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********/***** ******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a GE Washing Machine from Lowe's in March of 2025. Mailed in the warranty papers for GE. Did not have the washer a month and it started having problems. Notified GE warranty company about it and they sent a tech. out to look at the washer. Said parts had to be ordered would not give a refund or paper work for Lowe's to issue a refund. It's been almost a month now and still no parts have arrived and once they do we have to contact GE for them to send a repair man out to fix. In the mean time we are having to use laundry mat that is causing us money for washing and gas to go. We are not sure the full issue will be fixed with the parts they are sending. It started with not spinning the water out then went to doing nothing. They are replacing the board and door lock and we don't feel that this is going to fix the spinning issues. We don't want them to come and fix this and it still not work. At this point we would like our money back and be able to purchase a washer that will work. Thank You

  

  Business Response

  Date: 05/14/2025

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the trouble this consumer has had with their washer. 

  We tried reaching out to discuss it further, but their voicemail box was full and there was no place to leave a message. 

  We did confirm that the parts were delivered today, 5/14 and the service company said they would be able to complete the repair on 5/15 from 8-12. 

  Please contact us with any further questions or concerns. 

  Customer Answer

  Date: 05/16/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Parts did not fix tec does not know what wrong with it called GE tec and discussed problems with them and they did not seem to know so they said to order a wiring harness so it will be another month or so for parts and service that we have to go to Laundromat costing us money when that is what the machine is for 
  
  
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 05/19/2025

  Thank you for responding to complaint ID: ********

  I tried calling the consumer to discuss this further, but there was no answer and the voicemail box is full.  I was not able to leave a message. 

  I did get a hold of the servicer that was out this past Friday. They provided the two parts needed to complete the repair.  They are being sent directly to the consumer's home this week.  Once they are received, we are to call the servicer back to complete the repair.  We are hopeful that this will get completed by the end of this week. 

  Customer Answer

  Date: 05/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  The service repair man with Titan was out this morning and replaced two parts and the washer is still not working.  He called GE and they are having him reorder two more parts one is the same that they have already replaced.  We are very upset over the loss of the washer for two months now and just want our money back!!!  So now it's to wait another wk for more parts and the service man to get back out here or could take longer with the holiday.  Please help us...

  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 05/27/2025

  Thank you for sending this consumer's most recent reply. 

  I'm sorry to hear that the unit still isn't repaired. 

  I tried reaching out to the consumer to discuss this further, but their mailbox is full.  

  I left them a voicemail with my phone number to reach me at today.  I would like to discuss the next steps on how we can move forward with this. 

  Customer Answer

  Date: 05/28/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: It is still not working. We bought it brand new so we would not have to waste time and money and gasoline going back and forth to Laundromat this has been going on for over 1 and a half months we are feed up with this. We used this washer 3 times and on the 4 load it messed up VERY DISGUSTED WITH GE 
  
  
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 05/29/2025

  Thank you for forwarding this consumer's most recent reply. 

  We have spoken with the consumer and agreed to cancel any future service visits on this unit and agreed to refund him for the cost of the unit with tax. 

  They are sending me the appropriate information to get this process going.  As long as all proper paperwork is received within the next day, they should receive their check for the unit approximately by the end of next week. 

  Thank you

• Initial Complaint

  Date:05/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hot point electric stove, which is affiliated with GE, for my tenant located at *** **** ***** ******, New York, NY, 1**** *** *. For the last three and a half months my tenant had several mechanic companies come out to do repairs on it and some of them never showed up and called three weeks later that they can’t come. When they do come, after they leave a few minutes later the burner goes cold. They have not been cooking for three and a half months and lost countless days of work. I purchased another stove for my tenant and I would like to get compensated for the purchase of the stove and my tenants loss of work which is 5 days. In addition they hire independent companies to do their repairs. They put in unnecessary parts to bill the company and it’s all just a waste of time for my tenant who has work.

  

  Business Response

  Date: 05/12/2025

  Thank you for the opportunity
  to review complaint id#******** dated 5/11/2025

  Please be advised
  that GE has spoken with Mr. ******** and advised we will buy back the Hotpoint range. At this time, we are awaiting consumer to send in his proof of purchase receipt for this offer.

  Please contact me
  if there are any other questions or if I may be of further assistance.

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new home 3.12.25 with new $10,000.00 GE monogram built in fridge. Freezer not working during prepurchase inspection. GE Tech “fixed” prior to close of home. As of today, 8 weeks since owning home, tech scheduled next week for 6th repair visit. Replacement of several different parts so far. Several calls to GE with definitive no replacement of fridge. Policy is to continue “fixing” until someone at sometime deems it unfixable. Owned fridge since 3.12.25 and has been operational 14 days in total as of 5.9.25.

  

  Business Response

  Date: 05/16/2025

  Thank you for the opportunity to review Complaint ID# ******** dated 5/10/25. I called and spoke with the consumer on 5/16/25 to discuss their complaint.
  

  ******* *******

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE Profile 5.4 cu ft high efficiency impeller top load washer in sapphire blue from Lowe's on 02/02/25. The receipt & delivery confirmation is attached. On 04/26/25, the washer quit working, displaying an error message of "LID". The 30-day warranty with Lowe's was up, so I called GE on 04/28 & reported the issue, they scheduled a repair man for 04/30. The repair man called me on 04/29 & said GE is not authorized to schedule their repair appts, and his first available is 5/1. So, he came on 5/1- *****'s Appliance. He said the lid lock & harness & the main control board both need replaced & the control board, part #********** is on back order till 6/5/25, but the lid lock & harness, part #********** is available now. I cannot wait till the middle of June (or later, depending on when it actually comes in, repair man is available, etc) to have a working washer. I have kids & 4 dogs. I called GE Consumer Relations on 5/1, spoke to *******, she opened case #16561402 for me & said to allow 72 business hours for them to try to find the part from another distributer, and she would email me an update. She said if they don't find a part somewhere, we can then discuss "other options". She emailed me 5/8 & said, they still don't have any update for me & she is not sure why.. but when she gets an update she will let me know. I responded via email to her immediately (copies of her email & my email are attached) & I let her know that is not acceptable. This washer is brand new. The day it broke, it was less than 90 days old, and at this point I need them to replace my washer. I have had no washing machine for 2 weeks now, I have children & 4 dogs, I have to have daily access to my washing machine. I still don't have any confirmation of what they are going to do. The part that is on back order has not been ordered-they are waiting to see if GE finds one somewhere else, and ******* has not responded to my email,has not offered to do anything at all to make this right.

  

  Business Response

  Date: 05/19/2025

  The complaint was submitted on 5/9/2025 and was assigned an ID of ********.  

  GE Appliances has authorized a replacement for the consumer.

  Customer Answer

  Date: 05/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I agreed to them replacing my wash  machine with a new one, of the exact same model/color, etc of the machine I have.. It was scheduled for delivery for today 5/20/25. They brought the wrong wash machine today. They brought a gray machine that has an agitator in it. Mine is sapphire blue with no agitator. I contacted Missy Smith at GE about this, and she insisted I am wrong and my washer that I own, that broke, is gray. I told her 25 times I do not own a gray washer. Mine is sapphire blue and should be replaced with the same color/model, After a lot of stress and a lot of emails, and calls, and her continuously arguing with me, she now says she has re-ordered the correct model/color- sapphire blue washer and will be swapping it out with this gray one that they delivered in error. But I do not know when that will be. From the emails that were cc’d to me, between her and the Hub Group (the delivery service) I think it is supposed to take place next Tuesday, but I don’t know. No one has told me that directly. 

  
  
  Sincerely,
  
  
  
  ******* **********

  

  Business Response

  Date: 05/21/2025

  GE Appliances has maintained contact with the consumer, the unit was initially registered with the wrong color code, therefore the wrong color was ordered based off the wrong information. All of the order entry was sent with the model info of the unit ordered ahead of time, the consumer noticed once the unit was installed, not prior to with order confirmation or delivery installation.

  The corrected color has been ordered, the consumer was advised of this on same day 5/20/2025 with the updated order information. No further action needed on part of the BBB.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GE sold me a defective appliance. They looked at it and said they didn't know what was wrong. A month later I got parts and an appointment. They assured me they would be there at 8 am, I would be the first appointment. They were not there. No one wants to take responsibility. I have been transferred multiple times. They can see the appointment. They can se that they were supposed to be there. No one can answer as to why they're not there. Instead they're trying to reschedule after we waited for the tech. Horrible service!!!!! They are refusing to honor their warranty and back their defective devices.

  

  Business Response

  Date: 05/15/2025

  Thank you for the
  opportunity to review Complaint ID# ******** 5/8/2025.
  
  I spoke with the consumer on
  5/15/25.  We discussed her experience,
  and I offered a 1-year Letter of Commitment extending the warranty into a 2nd full year.  I confirmed the microwave was
  repaired on 5/8/25.
  
  GE Appliances

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my home in September 2024 and it came with a brand new washer and dryer (both under warranty). Since then the igniter on my dryer has broken 3 times causing me to be without a dryer for multiple weeks at a time. This last time I haven’t had a dryer for 2 months. The servicer came to my house and deemed the dryer unrepairable. I have been on the phone with GE multiple times within the past week and they have said over the phone that I would be getting a new dryer. Now today 5/7/25 they email me that they can replace the part again or I can buy a new dryer at a discounted cost. I let them know that I would like a new dryer under the warranty since the same part has broken three times in less 6 months (September-April). They are unwilling to work with me, and are constantly giving me conflicting information each time I speak to someone on the phone.

  

  Business Response

  Date: 05/12/2025

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the frustrations this consumer has had with their gas dryer. 

  We tried reaching out to discuss this further, but we had to leave a voicemail. 

  We will continue to reach out in hopes for a quick resolution. 

  Customer Answer

  Date: 05/12/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased GE washer/dryer unit from Lowe's, and the dryer made scraping noise as soon as I started using it. GE sent out repairman who said he fixed it. He did not. He came out again (after much trouble) and said he now discovered that the problem was damaged to the drum from the a particular piece of equipment used to move the washer/dryer during shipment. He explained that the equipment squeezes the appliance and in this case damaged the dryer drum. I called GE and they said this was Lowe's problem. I called Lowe's and they said they do not use the piece of equipment that caused the damage and that it was GE's responsibility. No one is taking responsibility and I have a broken dryer.
  
  I JUST SAW THE THE APPLIANCE WAS DELIVERED ON MAY 7 OF LAST YEAR. I HOPE THIS DOES NOT EFFECT BBB'S ABILITY TO HELP.

  

  Business Response

  Date: 05/13/2025

  Thank you for the opportunity to review complaint ID: ********
  
  I'm sorry to hear of the frustrations this consumer has had with their unitized laundry unit.
  
  We tried reaching out to discuss this further, but we had to leave a voicemail.
  
  We will continue to reach out in hopes for a quick resolution.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Hotpoint washer from NFM October 2023.
  Did not get extended warranty. It started banging and jumping around my washroom 1 year and 1 month after I bought it. Since it was out of warranty only by 1 month, NFM wouldn't touch it. Thanks NFM, won't be buying from them.
  
  Called GE, which is now a service called Bodewell, and they sent ****** out after I waited a week and a half. He came out, had to order parts, basically whole transmission, and I had to reskej for when parts came in. So 3 weeks later, puts parts in. ****** left washroom a mess and a lot of unused things in box. Extemely sketchy service guy. Problem not fixed. Called back, skej'd for another 2 weeks out, and ****** is back. He never called or texted beforehand as I requested and he showed up and drove off. Lied and said he called and texted and did neither. Complained and had to reskej again. Wasted Idk how many weeks with that issue of driving off.
  He comes the third time and says he forgot to screw down the bolt and that was probably the issue on the washer basket. Not sure what that even means. Problem still not fixed, so call back and ask for lead technician and say don't ever send ****** back.
  
  Week and a half later, lead technician comes out, which is May 5, 2025.
  Waiting on parts again for another 2 weeks. He said basket is damaged and dented by previous technician and the most recent issue of it filling up with water and not agitating was b/c the speed sensor wires were not zip tied up and the agitation had severed a wire.
  So he ordered more parts and I'm now skej'd 2 more weeks out. So I have basically been on and off without a washer for 6 months. ABSOLUTELY DREADFUL SERVICE by GE. They have spent well over 2k on all this so far and I was told they don't replace washers, they just keep ordering parts.

  

  Business Response

  Date: 05/09/2025

  Thank you for the
  opportunity to review Complaint ID# ******** dated 5/7/25. I left a voicemail with
  the consumer on 5/9/25 to discuss their complaint.
  
  ******* ******* 

  Customer Answer

  Date: 05/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  I received your response about being left a voicemail by ******* ******* with GE.

  I have NOT received a voicemail of any sort.

  No one has contacted me regarding this case or called and left any sort of a message.  I would verify where she thinks she left a voicemail and to what number. 

  So that is my response.

   

  Thank you,

  **** ******

  
  

  

  Business Response

  Date: 05/16/2025

  Thank you for the
  opportunity to review Complaint ID# ******** dated 5/14/25. I am in communication
  with the consumer and left them a voicemail on 5/15/25 to discuss their
  complaint.
  
  *******
  ******* 

  Customer Answer

  Date: 05/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  So I'm in trial today and had someone be at the house for an appointment made 2 weeks ago with Bodewell.  The lead technician Joshua skej'd it and knew I had on my notes in the system not to send ******l and he even said it would be him who shows up today, May 19th, for my appt.

  Last night GE leaves an automated VM saying they are coming from 8-9 a.m., narrowing the window of 8-12.

  Then lo and behold, nobody shows.

  On a break with my trial, I call and do a voice chat with Bodewell on computer as fast as I can, because the technician tracker never works, and ***** with dispatch said it was cancelled because they didn't know to not send ******l until this morning at almost 10 a.m.  There's no way that is even true or possible.

  But even so, no one called me, texted me, I had zero notice that it was even canceled.

  I wouldn't have even known had I not checked with the person I had waiting on them to show up and they told me they had not shown up.

  This has happened before with ******l and one of the many reasons why I asked ******l be taken off my account.  

  I called and left a message for ******* during this whole crisis this morning.  

  Then after my chat, ***** from dispatch calls and says yeah, someone should have called but, hey, we can set up another date.  Just like it's no big deal that I haven't had a washer for weeks.  

  He sets up this Wednesday. because someone canceled an appt., and then said Idk why you were not contacted.  Just no big deal to him.  Then like 30 mins later I get an email saying my appt set up for this Wednesday is canceled.  I call ***** back and he said, um, that's weird, Idk who canceled that but I can reschedule you.  I said how do I know I won't be canceled again, to which he could not answer.  

  Even after a BBB complaint, it's obvious ******* has done nothing, not one thing.  I deserve a new washer and one delivered asap.  That's about the only fair remedy at this point.  I truly cannot believe a company is allowed to operate like this, it's astonishing.  When I asked ***** who canceled my appt, he said it has an employee number but I can't relay who that is, nor does he care.  I said is there anyone that can?  He said I don't know.  I'm just in shock.  It's been almost 6 months w a constant broken washer and no call back when they cancel appointments.  

  It would really be nice, *******, if you could call me after hours so that we can discuss this issue so it can be taken care of.  I left you another VM today.

  
  
  
  
  Sincerely,
  
  
  
  **** ******

  Customer Answer

  Date: 05/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  So I'm in trial today and had someone be at the house for an appointment made 2 weeks ago with Bodewell.  The lead technician Joshua skej'd it and knew I had on my notes in the system not to send ******l and he even said it would be him who shows up today, May 19th, for my appt.

  Last night GE leaves an automated VM saying they are coming from 8-9 a.m., narrowing the window of 8-12.

  Then lo and behold, nobody shows.

  On a break with my trial, I call and do a voice chat with Bodewell on computer as fast as I can, because the technician tracker never works, and ***** with dispatch said it was cancelled because they didn't know to not send ******l until this morning at almost 10 a.m.  There's no way that is even true or possible.

  But even so, no one called me, texted me, I had zero notice that it was even canceled.

  I wouldn't have even known had I not checked with the person I had waiting on them to show up and they told me they had not shown up.

  This has happened before with ******l and one of the many reasons why I asked ******l be taken off my account.  

  I called and left a message for ******* during this whole crisis this morning.  

  Then after my chat, ***** from dispatch calls and says yeah, someone should have called but, hey, we can set up another date.  Just like it's no big deal that I haven't had a washer for weeks.  

  He sets up this Wednesday. because someone canceled an appt., and then said Idk why you were not contacted.  Just no big deal to him.  Then like 30 mins later I get an email saying my appt set up for this Wednesday is canceled.  I call ***** back and he said, um, that's weird, Idk who canceled that but I can reschedule you.  I said how do I know I won't be canceled again, to which he could not answer.  

  Even after a BBB complaint, it's obvious ******* has done nothing, not one thing.  I deserve a new washer and one delivered asap.  That's about the only fair remedy at this point.  I truly cannot believe a company is allowed to operate like this, it's astonishing.  When I asked ***** who canceled my appt, he said it has an employee number but I can't relay who that is, nor does he care.  I said is there anyone that can?  He said I don't know.  I'm just in shock.  It's been almost 6 months w a constant broken washer and no call back when they cancel appointments.  

  It would really be nice, *******, if you could call me after hours so that we can discuss this issue so it can be taken care of.  I left you another VM today.

  
  
  
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 05/22/2025

  Thank you for the
  opportunity to review Complaint ID# ******** dated 5/20/25. I am in communication
  with the consumer and left them a voicemail on 5/20/25 to discuss their
  complaint.
  
  *******
  *******