Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE

  3135 Easton Tpke Fairfield, CT 06828

• 

  General Electrical Products

  110 Gibraltar Rd Ste 220 Suite 220 Horsham, PA 19044

• 

  Ge Appliances Distribution Ctr

  20005 Business Pkwy City Of Industry, CA 91789

• 

  G E Appliance

  505 Chelan Pl NE Renton, WA 98059

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my home in September 2024 and it came with a brand new washer and dryer (both under warranty). Since then the igniter on my dryer has broken 3 times causing me to be without a dryer for multiple weeks at a time. This last time I haven’t had a dryer for 2 months. The servicer came to my house and deemed the dryer unrepairable. I have been on the phone with GE multiple times within the past week and they have said over the phone that I would be getting a new dryer. Now today 5/7/25 they email me that they can replace the part again or I can buy a new dryer at a discounted cost. I let them know that I would like a new dryer under the warranty since the same part has broken three times in less 6 months (September-April). They are unwilling to work with me, and are constantly giving me conflicting information each time I speak to someone on the phone.

  

  Business Response

  Date: 05/12/2025

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the frustrations this consumer has had with their gas dryer. 

  We tried reaching out to discuss this further, but we had to leave a voicemail. 

  We will continue to reach out in hopes for a quick resolution. 

  Customer Answer

  Date: 05/12/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased GE washer/dryer unit from Lowe's, and the dryer made scraping noise as soon as I started using it. GE sent out repairman who said he fixed it. He did not. He came out again (after much trouble) and said he now discovered that the problem was damaged to the drum from the a particular piece of equipment used to move the washer/dryer during shipment. He explained that the equipment squeezes the appliance and in this case damaged the dryer drum. I called GE and they said this was Lowe's problem. I called Lowe's and they said they do not use the piece of equipment that caused the damage and that it was GE's responsibility. No one is taking responsibility and I have a broken dryer.
  
  I JUST SAW THE THE APPLIANCE WAS DELIVERED ON MAY 7 OF LAST YEAR. I HOPE THIS DOES NOT EFFECT BBB'S ABILITY TO HELP.

  

  Business Response

  Date: 05/13/2025

  Thank you for the opportunity to review complaint ID: ********
  
  I'm sorry to hear of the frustrations this consumer has had with their unitized laundry unit.
  
  We tried reaching out to discuss this further, but we had to leave a voicemail.
  
  We will continue to reach out in hopes for a quick resolution.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Hotpoint washer from NFM October 2023.
  Did not get extended warranty. It started banging and jumping around my washroom 1 year and 1 month after I bought it. Since it was out of warranty only by 1 month, NFM wouldn't touch it. Thanks NFM, won't be buying from them.
  
  Called GE, which is now a service called Bodewell, and they sent ****** out after I waited a week and a half. He came out, had to order parts, basically whole transmission, and I had to reskej for when parts came in. So 3 weeks later, puts parts in. ****** left washroom a mess and a lot of unused things in box. Extemely sketchy service guy. Problem not fixed. Called back, skej'd for another 2 weeks out, and ****** is back. He never called or texted beforehand as I requested and he showed up and drove off. Lied and said he called and texted and did neither. Complained and had to reskej again. Wasted Idk how many weeks with that issue of driving off.
  He comes the third time and says he forgot to screw down the bolt and that was probably the issue on the washer basket. Not sure what that even means. Problem still not fixed, so call back and ask for lead technician and say don't ever send ****** back.
  
  Week and a half later, lead technician comes out, which is May 5, 2025.
  Waiting on parts again for another 2 weeks. He said basket is damaged and dented by previous technician and the most recent issue of it filling up with water and not agitating was b/c the speed sensor wires were not zip tied up and the agitation had severed a wire.
  So he ordered more parts and I'm now skej'd 2 more weeks out. So I have basically been on and off without a washer for 6 months. ABSOLUTELY DREADFUL SERVICE by GE. They have spent well over 2k on all this so far and I was told they don't replace washers, they just keep ordering parts.

  

  Business Response

  Date: 05/09/2025

  Thank you for the
  opportunity to review Complaint ID# ******** dated 5/7/25. I left a voicemail with
  the consumer on 5/9/25 to discuss their complaint.
  
  ******* ******* 

  Customer Answer

  Date: 05/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  I received your response about being left a voicemail by ******* ******* with GE.

  I have NOT received a voicemail of any sort.

  No one has contacted me regarding this case or called and left any sort of a message.  I would verify where she thinks she left a voicemail and to what number. 

  So that is my response.

   

  Thank you,

  **** ******

  
  

  

  Business Response

  Date: 05/16/2025

  Thank you for the
  opportunity to review Complaint ID# ******** dated 5/14/25. I am in communication
  with the consumer and left them a voicemail on 5/15/25 to discuss their
  complaint.
  
  *******
  ******* 

  Customer Answer

  Date: 05/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  So I'm in trial today and had someone be at the house for an appointment made 2 weeks ago with Bodewell.  The lead technician Joshua skej'd it and knew I had on my notes in the system not to send ******l and he even said it would be him who shows up today, May 19th, for my appt.

  Last night GE leaves an automated VM saying they are coming from 8-9 a.m., narrowing the window of 8-12.

  Then lo and behold, nobody shows.

  On a break with my trial, I call and do a voice chat with Bodewell on computer as fast as I can, because the technician tracker never works, and ***** with dispatch said it was cancelled because they didn't know to not send ******l until this morning at almost 10 a.m.  There's no way that is even true or possible.

  But even so, no one called me, texted me, I had zero notice that it was even canceled.

  I wouldn't have even known had I not checked with the person I had waiting on them to show up and they told me they had not shown up.

  This has happened before with ******l and one of the many reasons why I asked ******l be taken off my account.  

  I called and left a message for ******* during this whole crisis this morning.  

  Then after my chat, ***** from dispatch calls and says yeah, someone should have called but, hey, we can set up another date.  Just like it's no big deal that I haven't had a washer for weeks.  

  He sets up this Wednesday. because someone canceled an appt., and then said Idk why you were not contacted.  Just no big deal to him.  Then like 30 mins later I get an email saying my appt set up for this Wednesday is canceled.  I call ***** back and he said, um, that's weird, Idk who canceled that but I can reschedule you.  I said how do I know I won't be canceled again, to which he could not answer.  

  Even after a BBB complaint, it's obvious ******* has done nothing, not one thing.  I deserve a new washer and one delivered asap.  That's about the only fair remedy at this point.  I truly cannot believe a company is allowed to operate like this, it's astonishing.  When I asked ***** who canceled my appt, he said it has an employee number but I can't relay who that is, nor does he care.  I said is there anyone that can?  He said I don't know.  I'm just in shock.  It's been almost 6 months w a constant broken washer and no call back when they cancel appointments.  

  It would really be nice, *******, if you could call me after hours so that we can discuss this issue so it can be taken care of.  I left you another VM today.

  
  
  
  
  Sincerely,
  
  
  
  **** ******

  Customer Answer

  Date: 05/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  So I'm in trial today and had someone be at the house for an appointment made 2 weeks ago with Bodewell.  The lead technician Joshua skej'd it and knew I had on my notes in the system not to send ******l and he even said it would be him who shows up today, May 19th, for my appt.

  Last night GE leaves an automated VM saying they are coming from 8-9 a.m., narrowing the window of 8-12.

  Then lo and behold, nobody shows.

  On a break with my trial, I call and do a voice chat with Bodewell on computer as fast as I can, because the technician tracker never works, and ***** with dispatch said it was cancelled because they didn't know to not send ******l until this morning at almost 10 a.m.  There's no way that is even true or possible.

  But even so, no one called me, texted me, I had zero notice that it was even canceled.

  I wouldn't have even known had I not checked with the person I had waiting on them to show up and they told me they had not shown up.

  This has happened before with ******l and one of the many reasons why I asked ******l be taken off my account.  

  I called and left a message for ******* during this whole crisis this morning.  

  Then after my chat, ***** from dispatch calls and says yeah, someone should have called but, hey, we can set up another date.  Just like it's no big deal that I haven't had a washer for weeks.  

  He sets up this Wednesday. because someone canceled an appt., and then said Idk why you were not contacted.  Just no big deal to him.  Then like 30 mins later I get an email saying my appt set up for this Wednesday is canceled.  I call ***** back and he said, um, that's weird, Idk who canceled that but I can reschedule you.  I said how do I know I won't be canceled again, to which he could not answer.  

  Even after a BBB complaint, it's obvious ******* has done nothing, not one thing.  I deserve a new washer and one delivered asap.  That's about the only fair remedy at this point.  I truly cannot believe a company is allowed to operate like this, it's astonishing.  When I asked ***** who canceled my appt, he said it has an employee number but I can't relay who that is, nor does he care.  I said is there anyone that can?  He said I don't know.  I'm just in shock.  It's been almost 6 months w a constant broken washer and no call back when they cancel appointments.  

  It would really be nice, *******, if you could call me after hours so that we can discuss this issue so it can be taken care of.  I left you another VM today.

  
  
  
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 05/22/2025

  Thank you for the
  opportunity to review Complaint ID# ******** dated 5/20/25. I am in communication
  with the consumer and left them a voicemail on 5/20/25 to discuss their
  complaint.
  
  *******
  ******* 

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new GE washer to replace a failing washer from **** ***** on 4/16/25. The washer was delivered on 4/25/25. The washer initially worked properly but 6 days later on May 1, 2025, the washer failed to work properly two separate times. We attempted a third time and the washed cycle seemed to be completed this attempt. Friday 5/2/25 after work, we attempted to run a load once again and noticed the washer was once again failing and not completing the load cycle. Of course GE was not open to assist with this issue so we had to schedule an online appointment in which we could not get until the next Tuesday 5/6/25. We had to spend the weekend at the laundrymat even though we just purchased a new washer. On 5/6/25 a GE repair man came out and said our washer has a bad drain pump which he stated he was shocked to see on a new unit. He replaced the drain pump and ran a "quick wash" load and said it is all good. We ran a regular load after he left and the problem still presists. GE says they cannot get anyone else out until next Monday 5/12/25 in which we don't know if it will even be repaired that day or if new parts will need to be ordered and we will have to continue to wait for the repair if the repair is even completed. I don't have confidence in a repair at this point due the attempt with no resolution and due to the fact that this is a new unit. Our extended warranty will not cover this issue because they said the manufacture needs to take care of their defective item delivered. This is frustrating how long this is taking and that we will need to go to a laundrymat again to wash all after purchasing a brand new defective washer. This needs to be addressed as it is new. We requested a replacement washer or refund from GE with no resolution. They only want to repair it but we don't want that anymore. We gave them a chance to repair it already and it's still unresolved. I'm not confident in their ability to repair the unit. This is urgent to us.

  

  Business Response

  Date: 05/13/2025

  Thank you for the opportunity to review complaint ID: ********
  
  I'm sorry to hear of the frustrations this consumer has had with their washer.
  
  We tried reaching out to discuss this further, but we had to leave a voicemail.
  
  We will continue to reach out in hopes for a quick resolution.

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brand new dishwasher bought and within 30 days the dishwasher has broken and is unrepairable after multiple service attempts by GE. Case number with GE is ********. They continue to say more visits needed and more parts need to be replaced (same parts that were already replaced). I have been without a working dishwasher for more than 30 days. My first choice is refunded me the money I spent buying this dishwasher so I can buy a different companies dishwasher. Total cost of the machine and labor was $800. I am requesting labor be included as I will have to pay for this lemon of a dishwasher to be removed and despised of and a new dishwasher to be installed.

  

  Business Response

  Date: 05/08/2025

  Thank you for the opportunity
  to review complaint id#******** dated 5/7/2025

  Please
  be advised that consumer unit is being replaced under the manufacturer’s
  warranty. The replacement order has been processed.

  Please contact me if you have
  any additional questions regarding this matter.

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We built a new house and I purchased the top level appliances made by GE Profile. I have an entire set of GE Profile appliances in the first house we built and was very excited to get an upgraded option in our new house.
  When I went to turn on the convection oven, it said I was not allowed to use this feature without connecting to wifi. This is completely and utterly absurd. Especially when I purchased this oven for the convection option.
  I tried connecting it to wifi, it wouldn't work. I tried downloading the app and connecting to wifi, this. wouldn't work. The oven will not connect to wifi. After quite a bit of searching, it looks like I have to purchase an additional product to connect my oven to wifi.
  This is completely illogical. If I purchase a convection oven, I expect to be able to use that feature without purchasing additional components to use that feature.

  

  Business Response

  Date: 05/08/2025

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the frustrations this consumer has had with her GE range. 

  We tried reaching out to discuss this further, but she said she was on speaker and at work and to call back after 2:30pm. 

  I will be out of the office this afternoon as well as tomorrow and will reach back out to her early next week. 

   

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a GE washer dryer combo model# ************ serial # ********* costco, i've had nothing but issues with not working properly I hate it! 5 service calls with 6 visits from repair guy's and still im 100% dissatisfied with it! This thing doesn't do what its suppose to. I have followed all the repair guys recommendations with the exception of the 2nd visit recommendation to pull out the clothes after the wash, shake it off n throw it back in to dry, that must have been a joke because thats the whole point of a combo to wash n dry and plus the machine automatically goes into dryer mode without telling you. Well this thing still doesn't work/dry! Last repair visit was this morning he (nice service repair guys) said "give it a try and wash some towels" started my wash 930am, I had to turn the machine off at 240ish since it kept going only to find my towels still not dry after 5hrs! Maybe I should follow his recommendations of putting it up on ebay! This was such a waste of my money 2k and now such a waste of space its taking up and waste of time with the service repairs and this thing still not working. Ge should be ashamed of making and selling such a horrible washer/drywr combo!!

  

  Business Response

  Date: 05/08/2025

  Thank you for the opportunity to review complaint ID: ********

  We have tried to reach out to this consumer multiple times, but when we call out at the number provided, it disconnects. 

  We understand there is a service appointment scheduled for their laundry unit on 5/13.  We plan to follow up after that service has been completed. 

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased GE Profile French Door Refrigerator June 2024. After 8 months, numerous phone calls, over 25 emails and 4-5 service calls, still no resolution of a valid warranty claim. GE has refused in every instance to answer valid questions posed to them throughout this frustrating process regarding the below addressed issues or the warranty.
  
  Upon the initial service call, the refrigerator doors will not level.after max factory adjustments by appliance repair company due to defects in workmanship. Next call, GE directed them to use shims which worsened the issue by exposing unsightly hardware. Door is still not level. Also, they discovered a bolt will not screw into the hinge further weakening its integrity. Door has since developed scraping noise and is failing.. Last service call on 4/15, the appliance repair company disclosed that GE has been told from the beginning not repairable as is and the R facing side door needs to be replaced. Also, confirmed the scraping noise is not normal and agreed that the hardware should not be exposed. GE refuses to acknowledge or deny these findings. Instead, GE responded on 4/22 with "following our evaluation, your appliance has been determined to be functioning as designed" and abruptly closed the case.
  
  GE has repeatedly refused to honor a valid warranty claim by either properly repairing or replacing the unit due to these defects in workmanship. They unjustly assert these are cosmetic issues which are not excluded from the warranty anyway. When doors will not close when level, unsightly hardware is showing and a door won't properly affix to a hinge, this is not cosmetic. They have been provided with an abundance of reports and pictures from either the appliance repair company and/or me to support these claims. There own advertisements promote the hidden hardware and "sleek" appliances. Instead, the refrigerator looks like a $300 unit purchased at a "dent and ding" sale, which is not acceptable for a GE Profile refrigerator.

  

  Business Response

  Date: 05/14/2025

  The complaint was submitted on 5/6/2025 and was assigned an ID of ********.  

  GE Appliances has reached out to the consumer, the servicer has refused to go back out to the consumers home and has placed the consumer on the DNS (do not service) list due to threats, I have advised the consumer to reach out to me with availability so that we can discus alternate options. Waiting on the consumer to respond.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered from Amazon on August 5, 2024 a GE JES1109RRSS 4-in-1 Microwave for $179.99. Within 9 months of purchase date, the top of the microwave door began melting! Which is, obviously, very concerning!! Their warranty policy states that products are within manufacturer warranty period for one year. However, because they unit was manufactured more than a year ago and sat in an Amazon warehouse for several months, they denied the possibility of coverage. It is very disappointing to spend this much on a microwave, have it fail within a year, and have no recourse. I would not recommend purchasing an appliance from GE.

  

  Business Response

  Date: 05/06/2025

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the trouble this consumer has experienced with her microwave. 

  We tried reaching out to discuss it further, but we had to leave a voicemail. 

  We will continue to reach out to the consumer in hopes for a quick and fair resolution. 

  Customer Answer

  Date: 05/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I'm not interested in speaking on the phone - I tried that already at the beginning and was told that the product is not covered despite being purchased less than a year ago. I am happy to provide additional info: this microwave was originally purchased on Amazon on August 5, 2024. The order number is # *******************, it was $179.99 at the time of purchase, under the account of my wife (****** ******), with Visa card ending in ****. The serial number of the microwave is *********. We have already purchased a new microwave, so we are seeking a refund to the Visa card or Amazon credit. A replacement is not desired because we would not feel safe using this same model after having this experience.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 05/07/2025

  We don't have a way of pulling up customer's amazon orders. 

  Can you please provide a receipt from your original purchase? 

  I will review it and get back to you. 

  Thank you! 

  Customer Answer

  Date: 05/07/2025

  
  
  Complaint: ********
  
  
  
  Thank you for the quick response. I've uploaded the receipt from Amazon. Please let me know if there's anything else you may need.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 05/08/2025

  The only two pictures uploaded to the BBB are pictures of the microwave.  I don't see a receipt of any sort. 

  Can you tell us where you sent that receipt to? 

   

   

  Customer Answer

  Date: 05/14/2025

  
  
  Complaint: ********
  
  
  
  Sorry about that, attempting to upload the receipt again.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Customer Answer

  Date: 05/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Sorry about that, attempting to upload the receipt again.
  

  
  

  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 05/21/2025

  We have been in correspondence with the consumer.  

  They are sending us a picture of the serial sticker and following up with a physical mailing of the sticker as well. 

  As soon as it's received, we will resolve this with a prepaid visa card for the unit cost only. 

  Customer Answer

  Date: 05/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I am still working with the business on resolving this issue.
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to GE Appliances’ failure to resolve a dishwasher issue that was caused by a GE technician’s improper installation while the unit was still under warranty. Three weeks ago, the unit failed due to this installation error. GE sent a technician to inspect it, and although the cause was confirmed, the replacement parts they shipped to me were broken.
  
  Since then, I have been without a functioning dishwasher for over three weeks. GE has refused to take meaningful responsibility, citing that I am now out of warranty—even though the root issue stems from their own technician’s error while the product was still covered.
  
  I asked to speak with a supervisor and was told that no one was available and that it would take 24–48 hours for someone to call me back. That window has passed, and I am still without a resolution or working appliance.
  
  Desired Resolution:
  I am requesting that GE either overnight the correct, undamaged replacement parts immediately or replace the unit with the same model or an equivalent one at no cost. This is a reasonable request given the clear service failure and extended delay in repair.

  

  Business Response

  Date: 05/08/2025

  Thank you for the
  opportunity to review Complaint ID# ********  5/5/2025.
  
  I spoke with the consumer on 5/8/25
  and updated her on the part delivery and service call scheduled for Friday
  afternoon 5/8/25.  She will also send me
  photos of the upper rack rust issue for part replacement.
  
  GE Appliances