Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE

  3135 Easton Tpke Fairfield, CT 06828

• 

  General Electrical Products

  110 Gibraltar Rd Ste 220 Suite 220 Horsham, PA 19044

• 

  Ge Appliances Distribution Ctr

  20005 Business Pkwy City Of Industry, CA 91789

• 

  G E Appliance

  505 Chelan Pl NE Renton, WA 98059

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a GE profile washer dryer combo. We called April 7th. The compressor was bad so they had a gentleman come on April 25th to replace it. It does dry now however, it makes a very loud terrible sound and gets really hot when the compressor is running. The repairman came back on April 30th and said that he was unable to fix it. I have called GE everyday. They are having trouble finding someone to repair it and have suggested that we find someone. Everyday when I call I get the same answer, it will take 24 to 48 hours to find someone. I have asked for a replacement but they are unwilling to do that. The compressor is under warranty. I would appreciate ANY help that you can give me. I am tired and aggravated about this whole situation. It has been going on for a month now and I just need to get it resolved. Thank you so much for your help.

  

  Business Response

  Date: 05/12/2025

  The complaint was submitted on 5/5/2025 and was assigned an ID of ********.  

  GE Appliances has been in touch with the consumer and authorized a replacement.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a washer and dryer from Home Depot on 4/9/25 ot was delivered on 4/19/25. GE dryer GTD58EBSVWS. Less than 1 week after delivery dryer was not drying clothes and when running made a loud thumping/banging sound. Repair man came out assessed the dryer and determined the dryer needs a new heating element and drum. He also put a huge dent on the top edge of the dryer. I want GE to exchange this dryer for a new dryer. This dryer is a week old and already causing problems.

  

  Business Response

  Date: 05/06/2025

  Thank you for the opportunity
  to review complaint id#******** dated 5/5/2025

  
  Please
  be advised that I have spoken with Mr. *********, and we have decided to replace the GE Appliance dryer for him.
  
  Please contact me if you have
  any additional questions regarding this matter.

  
  

  Customer Answer

  Date: 05/12/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *********
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE Stacking Washer Dryer. That set immediately had issues in the spin cycle we had several repairs and ultimately, we were told to replace both the washer and dryer. We then Purchased another GE Stacking Washer Dryer from ***** which again has been serviced multiple times. We have always been loyal to the GE Brand but feel these washer and dryers have a default. You sometimes get shocked when touching the metal door. The washer makes a ton of noise in the spin cycle even after getting repaired. The dryer also makes a very loud wining sound during use. We would simply like GE to offer us credit to replace the set. We still have the old set sitting in our garage. Between both sets we have almost 4 k invested. We simply want a working washer and dryer set. The last set we bought we were told was the top of the line. We simply want someone from GE to value our business and get this worked out for us. Phone calls have yielded no help to us at all. I can send pictures videos etc. We dont really want cash back or anything just credit for what we paid towards a replacement set.

  

  Business Response

  Date: 05/07/2025

  Thank you for the opportunity to review complaint id********* dated 05/05/2025 
  Consumer has been contacted, and they are sending us over some additional requested documents. We will continue to work towards a resolution. 
  
  Please contact me if you have any additional questions regarding this matter.
  
  

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a General Electric dishwasher from Best Buy on 4/11/23 and on 4/20/25, the tenant at our property where the dishwasher was installed and used stated that the dishwasher would shut off during mid-wash/rinse cycles. We called E&J Appliance to do the repair and the washer pump needed to be replaced and they also stated this is a common problem with the GE model we purchased. The repair was $447.48. I contacted General Electric Appliance for some relief on the cost of the repair so they asked for the model number (sent) and the serial number (I sent the pic but because of how the serial number tag was applied, some of the numbers had worn off). I also sent them a copy of the purchase receipt from Best Buy and a copy of the repair invoice. General Electric stated there was nothing they could do for this issue due to the serial number not being fully readable. I would think the receipt should suffice as a proof of purchase - I understand that serial number would help but I didn't apply the serial number tag and,, as stated earlier, this is a common problem with the model. I'd like some financial restitution for the repair.

  

  Business Response

  Date: 05/06/2025

   The complaint was submitted on 5/4/2025 and was assigned an ID of ********.  

  GE Appliances has reached out to the consumer and advised that the manufacturers warranty expired 4/13/2024, however they look to be covered under the Best Buy Protection plan that they pay for and it is clearly stated on their purchase receipt that they shared. No further action to take.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a GE refrigerator with a simple problem. I installed an R/O system and wanted to bypass the refrigerator filter to restore proper flow through the dispenser. So I installed the GE Bypass plug as instructed. Now I get an "Err" message and no water.
  After filling out three contact forms which received no response and four phone calls. No one in GE knows what the "Err" error message is and how to address it. Know one knows why the their own GE bypass plug does work or what to do about it. No one has any interest in tracking done the solution. One GE technician suggest I hired a repairman to come and look at the refrigerator at my expense. How would a repairman know how to fix it, if the GE technician don't know. I would assume that since their filters have a chip in them to force you to buy their expensive filters, that the plug would need one as well and since the plug they sold me send an error message, it must be missing the chip. But they won't send me another plug.

  

  Business Response

  Date: 05/05/2025

  Thank you for the opportunity
  to review complaint id#******** dated 5/3/2025

  I have communicated with Mr. **** and agreed to mail him a new bypass plug for his refrigerator.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 05/10/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  They sent a new bypass plug which works as it should. I don't know why all of the other customer service representatives couldn't have sent the part. But the issues is resolved.
  
  
  
  Sincerely,
  
  
  
  **** ****
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new GE appliances refrigerator on August 17th, 2022 at the ******* ******** Appliances in *******, PA. Since this we have had nothing but problems with two GE refrigerators, the original and the replacement. On August 26 2024, after over a year of back and forth with GE, we got a warranty replacement refrigerator delivered because our fridge was making a revving and whirring noise. Two days later the fridge started making the same noise. I reached out to the GE agents who were on the original case and they were unable to do anything without scheduling a diagnostic visit, even though it was the same exact issue that we had a tech out over 5 times for. I was 7 month pregnant at the time, so we did not schedule a tech and hoped the issue wouldn't get worse. On Christmas Eve of 2024, the fridge started getting warm, so we bumped it down as cold as it can go (34 degrees). We have been monitoring the temperature and the fridge was 45.7 degrees. At this point, GE has given me two refrigerators that are lemons and is refusing to do anything about it, except send more techs out to attempt to fix an obviously faulty product. At this point, I am requesting a refund to get our money back for the faulty refrigerator we bought since we have now had two GE refrigerators that cannot keep our food cold and have had techs out to attempt to replace parts over 7 times. Additionally,. every time a tech comes out they seem to find even more issues, such as the defrost, door switches, etc. Yesterday I opened up the freezer to find it filled with frost. This is unacceptable and I would like a refund.

  

  Business Response

  Date: 05/08/2025

  Thank you for the opportunity to review complaint id#******** dated 05/03/2025
  Consumer has been contacted. We are awaiting their decision on our offers. 
  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased this built in nugget ice maker 3 years ago and clean it regularly as instructed. We have discovered visible mold growth inside the internal parts of the unit (not the parts we clean per instructions), which is not only unsanitary but poses a health risk.
  Despite regular use and standard maintenance (cleaning when the light comes on), the presence of mold suggests a possible design flaw, ventilation issue, or deeper problem with the unit. I request that this matter be addressed immediately through a thorough cleaning, inspection, and, replacement of moldy parts and if necessary, replacement of the ice maker to ensure it is safe and hygienic to use.

  

  Business Response

  Date: 05/12/2025

   The complaint was submitted on 5/2/2025 and was assigned an ID of ********.  

  GE Appliances has reached out to the consumer and left a voicemail. 

  Customer Answer

  Date: 05/12/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I have followed all cleaning instructions.  This isn't about how well I clean it, but a flaw in engineering.  I am asking them to replace parts that are contaminated.
  
  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 05/14/2025

  GE Appliances has been in touch with the consumer and authorized a pro rate exchange if the consumer wants to exchange into a new model. 

  Customer Answer

  Date: 05/16/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the expect me to pay $1200 for a new unit, that I just put in 3 years ago because of poor manufacturing.
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with out a freezer for as of today for 3 weeks and dealing with ge and have had nothing but run around from day one they told me they would send a service tech out and when they set up and ge sent emails to me with company's name and all I never heard from company to when they would be put so I called get 34 hr later and they said I had to wait 3 days so I did then called back in and the person said no u don't have to wait 3 days when ur freezer is down then they try to get another appointment but now has to go to different department because they had to cancel other one because other one didn't answer me neither when I called and left messages neither so they tell me I will have to wait 72hr to hear something about setting up service so I waited never heard anything so I called them and they told me I can pay out of pocket and they will reimburse me up to 250.00 I don't have money to be putting out I pay for a warrinty for a reason not for me to have to pay money out of pocket then have it come back on a credit card I did pay discos when they came out and looked at my freezer but to fix it they want 523.45 in labor ge did send parts here like they said but again I paid for warranty if they can't find a service tech then refund my warranty money that I just bought for freezer and my money for my freezer 779.99 for freezer not even a year old bought on July 31,2024 and they purchased 5yr warranty on April 4 2025 for freezer but it has been under manufacturing warranty if just want them to either send the 523.45 in mail so I can call sear home services in or they can call them i should have to be with out a freezer

  

  Business Response

  Date: 05/07/2025

  Thank you for the
  opportunity to review Complaint ID# ******** 5/2/2025.
  
  GE Consumer Relations has agreed to replace
  the consumer freezer with a brand-new unit of the same model.  The order has been processed.
  
  GE Appliances

  Customer Answer

  Date: 05/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* ********
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 22,2025 I purchased a washer and dryer from Home Depot. I had a situation where they sold me it when they knew they couldn’t hook it up so I was going back and forth with them for that situation where I didn’t take my dryer out the box. Once I did the dryer didn’t start. Home Depot told me to call he because I don’t have a warranty with them but I do have one with ge. I called ge and they send me a technician that said I needed a motor. They ordered the motor and was supposed to to come to replace it. Once another technician came he said it wasn’t the motor it a defective part in the dryer and it’s a manufactured problem. He said they need to replace it but once he gave me the service # to give to them they said they not replacing but he can fix it. He was suppose to order the part then but no. They gave me another appt and that appt he call and said did they replace it and once I said no they said you suppose to replace it today he said let me give you a callback so I can see why they didn’t replace it. He never called back and he ordered the part that day they told me once I called to ask why he didn’t come. He ordered the part that day when it should have been ordered and replace that day. So they made me another appt and that appt came and he was a no show and when I called them to see where he at they said he in route to me but never came. I called back they was closed. I called the next day and they keep giving me another appt day but it’s still not getting repaired and can’t get no one to repair or trying to help me get it repaired. I bought this so called new dryer and I never got any use out of it and spend over 600 dollars and they not trying to help. I need help I don’t have money to waste and have kids that need to have their clothes dried. I’m still using money to take them to the laundry and I shouldn’t have to when I bought the dryer. Please help

  

  Business Response

  Date: 05/02/2025

  Thank you for the opportunity to review complaint id#********* dated 05/02/2025 
  Consumer has been contacted. An agreement has been made between the consumer and GE. 
  
  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a month-long unresolved repair/replacement issue with a broken GE gas stove.
  
  • On 11DEC25, I purchased GE Gas Range GGF600AVBB (SN GZ090677Q) from Lowes (Invoice 75746) in Goldsboro, NC, for $800.63.
  • Problem began April 5, 2025. Despite multiple calls and interactions with GE representatives, no progress has been made due to the unresponsiveness of GE and US Appliance.
  Below are interaction dates w/ Lowes, GE and US Appliance with results:
  • 5APR25 – No one to answer call.
  • 7APR25 – Called talked to ***** who transferred me to ******* (Case Mngr). ******* made appt. with US Appliance for 9APR25.
  • 8APR25 – US Appliance inspected stove. be in touch 24-48hours.
  • 9 &13APR25 – called US Appliance. Left msgs, no call back.
  • 15APR25 – Called GE to for repair status. GE attempted contact w/ US Appliance by email/calling. No answer.
  • 18APR25- Called GE status. Talked to Melissa (CSR) and Laura (CSR Manager), told GE won't consider replacing stove until 25 days have passed with no repair. Asked GE to reimburse of the increased costs of our family having to order food b/c stove not working. Offered a gift card as “good faith gesture”.
  • 18APR25- Asked Lowes to stand behind their product and make this purchase right so I could have a working stove, they work w/ GE on defective stove. Manager offered $100 credit toward the purchase of a new one wouldn't exchange stove.
  • 22APR25- original case manager from GE called. No update on repair, bawled me out saying they don't having time to deal w/ me. Said I could have talked to anyone, it didn't have to be her. I explained I had talked to others.
  o ******* (Cs Mngr) unable to get a status from US Appliance. offered a partial reimbursement ($250) for a self-arranged repair or restarting the service process, further delaying resolution.
  
  I feel wholly unsupported and burdened by the financial and emotional strain of not having a working stove, especially with a sick child and recent holidays.

  

  Business Response

  Date: 05/09/2025

  The complaint was submitted on 5/1/2025 and was assigned an ID of ********.  

  GE Appliances has authorized a replacement for the consumer.

  Customer Answer

  Date: 05/12/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.