Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE

  3135 Easton Tpke Fairfield, CT 06828

• 

  G E Appliance Service

  PO Box 644805 Pittsburgh, PA 15264

• 

  GE Appliances

  1861 Polk St Chattanooga, TN 37408

• 

  GE Appliances

  4 Westbrook Corporate Ctr Ste 1010 Westchester, IL 60154

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new washer and dryer from GE about 6 months ago. The washer stopped draining. I got in touch with GE immediately and they scheduled a repair guy to come. Immediately the repair person changed the appointment saying GE has no knowledge of their schedule. the company then called and asked if they could come to the house within the hour. We said yes, but two hours later they werent there. They offered no explanation and rescheduled the next week. THe next week comes, I take off work and they try to change the appointment time to when I am not there. When I say I wont be home yet they try to cancel. Finally they send someone and the guy comes in for 30 seconds and says they need to order a part. A week later the part comes in and they cant install it for two and a half weeks. I take off work again to facilitate that appointment. The company calls 2 hours before the appointment and cancels. They reschedule another week out and then tries to say they dont have time to install the part when they come. They were just going to leave it with me. I have spoken to GE twice. They have offered me a 50$ and a 75$ gift card for my trouble. We have been out of a washer for over a month for a family of 4. I have taken two days off work to deal with this. With my lost wages and the money we have spent at the laundromat, not even including the inconvenience, we are out over a 1000$ on all this. Everything about his has sucked and GE's little gift card I'm Sorry is completely not sufficient.

  

  Business Response

  Date: 04/24/2025

  Thank you for allowing me to review Complaint ID# ********, dated April 17, 2025. I spoke with the consumer on April 24, 2025, and I will call them again tomorrow to discuss their complaint.
  
  ******* *******

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in December, my husband and I had purchased the GE front load washer and heat pump dryer combination. It was working fine until the end of February. when it stopped drying our clothes. I had to then take my money and go to a laundromat. It was serviced on March 4th, 2025, and it was working fine. For more context my husband and I searched up reviews and tutorials about how to keep this machine working at 100%. We bought a shop vac, as well as tape to line our lint trap so lint wouldn't reach the heating coils. The shop vac also needed a battery, and for added measure we bought lint trap cleaning tools. We went made a large effort to keep our machine in tact. So after he took a look to see why our machine wasnt functioning properly, he ordered the parts and came back on March 11th, 2025 to install them where needed. He also commented that he is constantly servicing these exact machines because no matter who owns one, they constantly break down in some way shape or form. It started to work again for a week. Then the same issue, I would come back to get my clothes and they would be soaked. Again needing to go to the laundromat. We have called home depot and we have called GE and the only way they will give us any compensation is to have a man look at and "diagnose" that it is unfixable. And even then, GE wont give us our money back, they will only give us a new machine. We want our money back and this machine taken out of our home. We ordered a new washer and dryer and EXPECT our money to be returned and the machine removed. They knowingly put out a faulty machine and still are trying to sell it to people. Once it stops working, they hide their hands and pretend they weren't scamming their customers. I will die on this hill. I will get my money back and the machine removed or legal action WILL be taken.

  

  Business Response

  Date: 04/23/2025

  Thank you for the opportunity to review complaint id#******** dated 04/16/2025.
  We need to obtain more information from the consumer. We left a voicemail and sent an email and are awaiting their return communication. 
  
  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased stove from lowes in June of 24 stove went out a month later. GE sent someone to fix it. Worked until March went out again. GE sent someone out again to fix it went out before repair man left. Have had 3 repair men here since none have been able to fix the stove it has no power. We has an electrician look at out let power is fine. GE is refusing to fix the issue exchange or refund the money.

  

  Business Response

  Date: 04/17/2025

  Thank you for the opportunity
  to review complaint id#******** dated 4/16/2025
  Please
  be advised that spoke with consumer on 4/17/2025, to advise we will be replacing the appliance. Thank you.
  
  Please contact me if you have
  any additional questions regarding this matter.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am emailing to report an issue. The dishwasher technician changed the water in my kitchen and made it all hot and we were unable to change it without a service
  
  We have to pay a water valve service bill because of the hot water change bill
  
  Please advise we are asking for this to be compensated;

  Customer Answer

  Date: 04/16/2025

  My dishwasher was hooked up incorrectly due to a repairman not wanting to change the water 

  He canceled the appointment when we asked for him to fix it 

  We had to schedule a repairman to change the water to hot 

  GE needs to reimburse for the serviceman fees 

  I hope that clarifies things 

  please 

  Customer Answer

  Date: 04/16/2025

  Model CDT888P2V1S1
  Serial number *********
  

  
  

  

  Business Response

  Date: 04/17/2025

  Thank you for the opportunity to review complaint ID: ********

  I called the consumer to discuss her concerns.  I asked why the issue wasn't brought up to the technician that came out to her home on 3/14 or 3/28. She also had a service call scheduled for yesterday, 4/16 but then told me a licensed plumber repaired the issue with the sink water temperature on 4/14.  

  As we were talking to the consumer, we got disconnected.  I tried calling her back to finish our conversation, but I got her voicemail. 

  Please have her reach out if she still has questions or concerns. 

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We originally bought a GE CAFE refrigerator (Café - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte White) in October 2024. Since Our refrigerator was first delivered, we noticed the refrigerator had a few defects, according to Best Buy, where we bought it, they were manufacture defects. It had some scratches and it was not symmetrical with how the doors aligned, with the middle drawer as well. Best Buy was kind enough to do an exchange but since then, they have attempted to deliver 4 different refrigerators and ALL have been defected in one way or another. The last one had a broken middle drawer. Every time we went to open the door, it would fall on the right side and the light was also not working. Best Buy refuses to compensate us for this because they state it is manufacture defect but GE will not do anything for it since we did not directly buy from them. According to one employee from GE, he said GE will not exchange for defects as long as the fridge is working correctly. We've had about 4 different delivery men who have stated that they have had the same issues from other clients with GE CAFE models. This is not okay and I am asking for some type of compensation for the time is took for the fridge to be delivered. This was all from October 2024 to April 2025. Yesterday we finally got a refrigerator delivered and it was by far the best one we have received but it still makes a pop sound every time we open it. This is not okay to be getting this type of product when we paid a little more than $4,000 for it!

  

  Business Response

  Date: 04/22/2025

  Thank you for the opportunity to review complaint id#******** dated 04/15/2025. 
  Consumer has been contacted. We are awaiting further information to move forward with our offer. 
  
  Please contact me if you have any additional questions regarding this matter.

  Customer Answer

  Date: 04/23/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have an extended warranty for my GE Monogram appliance through Assurant. Our dishwasher has had a lighting malfunction since November 2024. After the initial service provider failed to resolve the issue with a poor-quality repair, I contacted Assurant and requested a GE Appliance Service technician to properly diagnose and fix the problem.
  Since January 2025, one of the necessary replacement parts has been on backorder. Despite one of the two required parts arriving in February, GE Appliance Service has repeatedly refused to send a technician to complete the repair. I’ve made numerous phone calls and sent multiple emails, yet the issue remains unresolved.
  In addition, my experience with GE Consumer Service has been extremely frustrating. I’ve had to call them multiple times, only to be met with rude and unprofessional representatives who were unwilling to listen or understand the details of my situation.
  For a company as large and well-known as GE, the level of customer service and repair support has been shockingly poor. I am incredibly disappointed and hope this issue is addressed promptly and appropriately.

  

  Business Response

  Date: 04/24/2025

  Thank you for the opportunity
  to review complaint id#******** dated 4/15/2025

  Please
  be advised that this consumers unit is over 8 years old and out of the
  manufacturers warranty. Consumer does have an extended warranty with another
  company. At this time he is pending a part, that is currently on backorder, to
  complete a repair.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 04/25/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ***
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to request your assistance in resolving an ongoing and unresolved issue with a defective appliance purchased from GE Appliances. This situation has caused considerable hardship for my household, and despite numerous repair attempts and continued communication with GE, the company has refused to replace the faulty unit.
  
  On March 9, 2024, my husband and I purchased a GE Profile 4.8-cu ft Capacity Carbon Graphite Ventless All-In-One Washer Dryer Combo from Lowe's in California, Maryland. By March 1, 2025, the appliance began malfunctioning, failing to fill with water and instead only entering a dry cycle. I immediately contacted GE on March 3, 2025, as the unit was still under its one-year manufacturer warranty. Our case number, assigned by a representative named Katy in Consumer Relations, is 15953727.
  
  Since then, I have experienced multiple unsuccessful service calls, where technicians either failed to return phone calls or show up at all, or if they did come, the issue was not resolved. To date, there have been over five failed service attempts, causing me to take time off work and incur additional expenses and time at the laundromat.
  
  I have requested that GE offer an alternative solution or compensation, but they have refused. The appliance was still under its original manufacturer warranty when the issue arose, and their customer service has been inadequate, with numerous days passing without any response. It has now been 1.5 months since the problem began, and there is still no resolution.
  
  I kindly request your assistance in helping resolve this matter with GE Appliances and ensuring that this issue is addressed in a timely and fair manner. I have copies of all texts and emails and can forward, if needed.
  
  Thank you for your attention to this matter.
  
  ***** ***** *******************
  ************

  

  Business Response

  Date: 04/15/2025

  Thank you for the
  opportunity to review Complaint ID# ******** dated 4/15/25. I called and spoke with
  the consumer on 4/15/25 to discuss their complaint.
  
  ******* ******* 

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted GE about my faulty air conditioner unit under warranty and was mailed a good will certificate to purchase a new unit but postage was not covered for the return of the certificate. I would like to submit my certificate online with the receipt of my new unit.

  

  Business Response

  Date: 04/25/2025

  Thank you for the opportunity to
  review Complaint
  ID# ******** 4/14/2025.
  
  GE Consumer Relations offered the consumer a Good Will Certificate
  to purchase another GE room air unit.  It
  didn’t blow cool air.  I offered to
  refund the consumer for the cost.  He
  accepted.  The check is being processed.
  
  GE
  Consumer Relations

  

  Business Response

  Date: 04/25/2025

  Thank you for the opportunity to
  review Complaint
  ID# ******** 4/14/2025.
  
  GE Consumer Relations offered the consumer a Good Will Certificate
  to purchase another GE room air unit.  It
  didn’t blow cool air.  I offered to
  refund the consumer for the cost.  He
  accepted.  The check is being processed.
  
  GE
  Consumer Relations

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brand new refrigerator purchased in 2022. This has been repaired 3 times and they replace a part then another breaks and now they want me to pay to repair something that has not been fixed to begin with. This refrigerator has been a lemon from the start. ***** it the worst product on the market. Please help me have this replaced. I have thrown away some much food because of this product.
  
  Bill Summaries: H 393 APPLIANCE LEMON LAW.
  Printer-friendly: Click to view
  Tracking:
  Bill H 393 (2023-2024)
  Summary date: Mar 15 2023 - View Summary
  Enacts new GS 66-375 to require a home appliance manufacturer who gives an express or implied warranty that the manufacturer will fix or replace a defective appliance and the appliance is so defective that it can't serve its purpose, to honor the warranty by tendering one of the following to the purchaser within no more than 45 days: the purchaser's repaired appliance, a replacement appliance, or a detailed explanation as to why the damage is not covered by the warranty.
  
  Business and Commerce, Consumer Protection
  GS 66

  

  Business Response

  Date: 04/17/2025

  Thank you for the opportunity to review complaint id#******** dated 04/15/2025 
  Consumer’s service charge has been waived. 
  
  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received washer on September 17, 2024. Since beginning, washer is not only loud, but jumps around and bangs when it is on and the washer sometimes starts before I make my selection. I am afraid it will explode and the water will ruin my floors. When I open the top, all the green lights come on sometimes. Also, it does not drain and my clothes come out very wet. Even when I run it through the drain and spin cycle three times, it does not drain. I have had GE technicians come to repair the problems at least four times, but they all tell me it is normal. Also, I have to change the settings every time even when they are already set where I want them to be and back again in order for the washer to start. GE has a 48 hour exchange and refund policy. These problems are frustrating for me. Model #GTW325ASWOWW; Serial #MZ129548G.

  

  Business Response

  Date: 04/24/2025

  Thank you for the
  opportunity to review this consumer’s situation on complaint id# ********
  
  Please be advised
  that GE has spoken with Ms. ********* and advised her that her warranty is for
  functional repairs. At this time, we've sent out 2 different service companies to determine any issues and they both have advised appliance is working as designed. We will not move forward with a refund.
  
  Please contact me
  if there are any other questions or if I may be of further assistance.

  Customer Answer

  Date: 04/25/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: GE will only give me $100 off a new GE washer and refuses to refund me for my washer that is a lemon.  Many reviews by customers who purchased this washer are having the same problems, so I am not making it up. The technicians state that the problems with the washer are normal.  According to GE, normal is the new bad.  I cannot have a machine that does not drain. The clothes are so wet at the end of the cycle, that my dryer takes 2 hours to completely dry a load that previously took 50 minutes.
  
  
  
  Sincerely,
  
  
  
  ***** *********

  

  Business Response

  Date: 05/02/2025

  Thank you for the
  opportunity to review this consumer’s situation.
  
  Please be advised
  that GE has spoken with Ms. ********* and advised her that her warranty is for
  functional repairs. We have scheduled 3 different technicians from 2 different companies, and they all have determined that her no manufacturing defect or malfunction with the appliance. We have offered to discount Ms. ********* into a different model of choice due to warranty does not cover an exchange. Consumer declined offer. There are no further offers at this time.
  
  Please contact me
  if there are any other questions or if I may be of further assistance.

  Customer Answer

  Date: 05/09/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: GE offered me approximately $100 off a new GE washer, but refused to refund or credit me for my current GE washer.  The washer does not drain and spin my clothes correctly and instead of taking approximately 50 minutes to dry my clothes, it now takes two hours because the clothes are so wet.  This is what GE calls normal.  In other words, GE's normal is the new bad. Unacceptable.
  
  
  
  Sincerely,
  
  
  
  ***** *********

  Customer Answer

  Date: 05/12/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: GE offered me approximately $100 off a new GE washer, but refused to refund or credit me for my current GE washer.  The washer does not drain and spin my clothes correctly and instead of taking approximately 50 minutes to dry my clothes, it now takes two hours because the clothes are so wet.  This is what GE calls normal.  In other words, GE's normal is the new bad. Unacceptable.
  
  
  
  Sincerely,
  
  
  
  ***** *********

  

  Business Response

  Date: 05/15/2025

  Thank you for response regarding complaint id# ********.

  We appreciate the BBB's role in facilitating fair and transparent communication between GE Appliances and the consumer. While we understand that Ms. ********* has declined our proposed resolution; we want to reiterate that our offer remains available should she choose to reconsider. 

  Ms. ********* can contact me at any time to accept our offer or if there is any further information that is needed.

  Customer Answer

  Date: 05/16/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: GE stated that they would give me approximately $100 off a new washer and they will not refund me for my current GE washer. Unacceptable!  The washer does not drain completely even when I run it thru Drain & Spin twice. It now takes two hours to dry my clothes instead of the usual 50 minutes.  Instead of drying my clothes completely, I am hanging them up to finish drying.  GE's technicians have been here several times and they state that the washer is draining my clothes and this is normal.  NOT NORMAL!
  
  
  
  Sincerely,
  
  
  
  ***** *********