Complaints
This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,631 total complaints in the last 3 years.
- 1,195 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
During February of 2025 GE was contacted by my wife due to a washing machine leak to he General Electrical washing machine appliance. It was determined that there was a defect in the top cover and it would be replaced. For approximately 2 months GE mailed the wrong and damaged parts until around April 4 whenever a technician arrived at my home to replace the faulty part. And please be advised my washer was working just fine until this technician hooked some kind of box to the electrical system to my washer and filled the wash tub. And then he makes the determination that I would need a new drain plug. I said okay but are you going to be replacing the top cover for what was determined and you service call was for and he stated in a nasty tone no. And I said let me ask one more time are you going to do the repairs that are supposed to be done. Again in a nasty he said no. I then stated to the technician that if you were not going to replace the parts that was on the paperwork and ordered by GE then you need to just leave my house. The technician mumbled and departed my property with my wash tub full of water and some type of control box plugged into the system. I contacted GE during my noticing this and explained what had taken place. Therefore GE apologized and rescheduled me a new appointment. On the day of the appointment no one arrived and therefore reached out to GE. And after being put on hold for sometime I was informed to being placed on a service list and they did not no the reason. And therefore offered me an alternative to another vendor that performs service calls for GE. And scheduled me an appointment. Upon the day of the appointment I was notified by the service company they provided stating GE cancelled my appointment. I the reached out to the company and scheduled an appointment to have my machine repaired that work before there technician did whatever he did and was quoted that my washer repairs would be 572.00 dollars to repaired.
Business Response
Date: 04/16/2025
Thank you for the opportunity to review complaint ID: ********
I'm sorry to hear of the trouble this consumer has experienced with his GE washing machine.
We tried reaching out to discuss this further, but we had to leave a voicemail. We will continue to reach out in hopes for a quick resolution.
Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a refrigerator manufactured by G.E. on 11-02-24 and it stopped working early March of this year.
I have been stood up by the repair people 4 times as of today. I was scheduled for repairs today and AGAIN, I received a text message saying that they were not coming to fix my refrigerator.
I called GE twice already about this issue. The second time I called, I spoke with ******. I do not know who I spoke with the first time.
This has gone beyond ridiculous!!Business Response
Date: 04/17/2025
Thank you for the opportunity
to review complaint id#******** dated 4/15/2025Please
be advised that a buyback is being issued for this consumers unit. Pending
receipt from consumer at this time to proceed further.
Please contact me if you have
any additional questions regarding this matter.Initial Complaint
Date:04/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My washer is noisy and stops during the spin cycle. The first time he said it wasn’t level because it was on a pallet (I had flooding before; now fixed). I then hired someone to install it again and remove pallet and leveled it. Second time he came he said it was because I didn’t load my laundry correctly. I told him I did and he became upset and said GE will not replace this. If you call again, we’ll charge you to come out because you are not loading laundry evenly. I was the one loading laundry so I’m sure it’s always even. I feel they are shirking responsibility and not honoring warranty.Business Response
Date: 04/16/2025
Thank you for the
opportunity to review Complaint ID# ******** dated 4/12/25. I left a voicemail with
the consumer on 4/16/25 to discuss their complaint.
******* *******Customer Answer
Date: 04/16/2025
Complaint: ********
I am rejecting this response because: The phone number left does not allow voicemails to be left and there is no way to get in touch with this business.
Sincerely,
***** ***Initial Complaint
Date:04/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased an GE Appliance ( Dryer) in December via Lowe’s website and it was delivered in January. The dryer stop working on March 16, contacted GE Appliance on March 17 because it was still under warranty with them. As of today, the dryer is still not working and I have contacted them multiple of times regarding this issue. They keep giving me the run around and my dryer is not working. They keep sending gift cards for me to use for a laundry mat. I have told them multiple of times via phone calls I would like for my dryer to be fixed or replaced. It is almost a month and I still can’t use my dryer. They sent out someone to look at it, and they have not fixed the dryer nor came back to even tell me what they are planning to do. Absolutely nothing has been done, other than sending useless gift cards. If I wanted to go to the laundry mat, I wouldn’t have purchased a dryer.Business Response
Date: 04/17/2025
Thank you for the opportunity to review complaint id#x******** dated 04/12/2025.
Consumer’s service call is pending. We have reached out and left a voicemail for a return call to discuss complaint.
Please contact me if you have any additional questions regarding this matter.Initial Complaint
Date:04/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a GE dishwasher (GDT650SYV2FS) it was delivered in March. Once installed it didn’t work. Had error codes. We contacted GE. They had a 3rd party contact us for service. The first confirmed appointment was a no show. They did come to the next. After the techs left (they did not run the dishwasher) it still didn’t work. We scheduled another appointment. They came this time on 4-7-25. Stated the problem was fixed. Today it started doing the same thing again. We called GE and spoke with a customer service rep. I explained what has been happening. She said all they can do is send a request to the 3rd party again. So we have had no working dishwasher for over a month at this point. I asked her what else could be done. We have had to miss work for all these appointments on a brand new appliance. She seemed upset with me and suggested we “ try another company/brand”. I’m at a loss.Business Response
Date: 04/16/2025
Thank you for the opportunity
to review complaint id#******** dated 4/11/2025Please
be advised that consumer unit is being replaced under the one-year manufacturer’s
warranty. The replacement order has been processed.
Please contact me if you have
any additional questions regarding this matter.Customer Answer
Date: 04/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ***********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:04/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We got a fridge that's a ge appliance that we got from a local appliance company that we've had serviced many times over the past year. We've had nothing but issues and it's been a huge problem. We purchased the fridge on march 27th of 2024 for about $2500.00 and have issues with it since. The service guys with the local company we got it from have been out at least 6 times and haven't fixed it and said that it would be in GEs hands after that 6th time which is also what GE had told me when I called them on the 5th service date and they said that after the 6th time they would replace the fridge. So I contacted GE myself because I haven't heard anything from GE or the appliance company and GE said there's pretty much nothing they can do for me. The drawer in the freezer come off the track at least 6 more times since the last service visit and it's not easy to get back on. At this point we just want our money vack to get a different fridge. GE has been the worst to deal with and we want to file a complaint and figure out a way to get this taken care of.Business Response
Date: 04/14/2025
Thank you for the
opportunity to review this consumer’s situation.
Please be advised
that GE has spoken with Mrs. ********* and advised her that we will proceed with another service. At this time, she is scheduled for service with a Main Appliance Service technician for April 18, 2025.
Please contact me
if there are any other questions or if I may be of further assistance.Initial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased Opal Ice Maker in June of 2024. As of about 2 weeks ago it has not worked. We have kept good maintenance of the device including cleaning and descaling. I called GE customer service and spoke with an employee who was great and helpful. She confirmed that, based on my answers to her questions, I needed to open a warranty claim and that I should call back to do that. I gathered my evidence and called back and spoke with *****. Unfortunately the first person i spoke with did not open a Case so ***** had no evidence that I had spoke with anyone and went over all the questions again. I answered them, again. She was condescending and short with me so I asked for her manager, ****. He was also unhelpful and informed me i would have to finish with *****'s questions in order to make a warranty claim. I asked for it to at least be assigned to a different agent but he stated that he would not be able to guarantee that.
MY ITEM IS LESS THAN A YEAR OLD AND UNDER WARRANTY. I HAVE KEPT GOOD MAINTENANCE ON IT (CLEANING, DESCALING). THIS WAS A FAULTY DEVICE AND I WOULD LIKE IT REPLACED.Business Response
Date: 04/16/2025
Thank you for the
opportunity to review Complaint ID# ******** dated 4/10/25. We emailed the consumer on 4/10/25 to discuss their complaint.
******* *******Initial Complaint
Date:04/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased an upright GE freezer from Home Depot on 02/21/2025. The freezer was purchased in preparation for a 1/4 cow I ordered. The freezer was delivered on 03/01/2025. Noticed the freezer wasn't cooling below 6 degrees even though it was set at -6. Called Home Depot was told the freezer won't cool to the temperature it's set at if it's empty. Received the 1/4 cow on 03/21/2025 in the evening. That evening, put 3 freezer thermometers with alarms just in case. Freezer still wasn't cooling below 6 degrees and would shoot up to 46 degrees. Called Home Depot and was told to contact GE, as Home Depot won't return appliances after 48 hours. GE customer service isn't open on the weekend, so called Monday morning. The 1st two times I called, was disconnected. The 3rd time the lady stated an appointment was set up for repairs. The 1st repairman arrived on Tuesday. He inspected the freezer and stated he was unable to repair. I contacted GE for the next step, and a 2nd maintenance company was contacted. The 2nd company called me the next day asking what issues I was having with the freezer, then they stated they could not fix the freezer and were going to reject the repair request. I contacted GE again to find out what the next step and I was told anther repairman would need to check the freezer out. On Friday, the same maintenance company that told me they could not fix the freezer called to schedule a maintenance appointment. I asked why they were calling to schedule a maintenance appointment since they called me on Wednesday to say they couldn't fix the freezer and rejected the maintenance request; the company told me GE sent the request to them again! The repairman came out a week later, inspected the freezer and stated he cannot repair the freezer. When I contacted GE again to find out the next step I was told they need to find another repairman! The meat I purchased went bad! At this point I will never buy another GE product. How GE handled this issue is ridiculous.Business Response
Date: 04/15/2025
Thank you for the opportunity to review complaint ID: ********
I am sorry to hear about the issues this consumer has experienced with her GE freezer.
We tried reaching out to discuss it further, but we had to leave a voicemail.
We will continue to reach out so we can come to a resolution asap.
Customer Answer
Date: 04/22/2025
Complaint: ********
I am rejecting this response because:The replacement freezer we received yesterday, on April 21st is also not working properly. The freezer is set at -6, but the temperature fluctuates between +18 degrees and -23.
Sincerely,
******* *******Business Response
Date: 04/23/2025
Thank you for sending this consumer's most recent reply.
We have reached out to the product team to help answer some questions and will get back to her as soon as we get a response.
We will continue to stay in touch with the consumer regarding resolution.
Customer Answer
Date: 04/24/2025
Complaint: ********
I am rejecting this response because:The replacement freezer is still not working properly. The freezer is still set at -6 but today, Apr 24th the temperature fluctuated between +36 degrees and -11.
Sincerely,
******* *******Business Response
Date: 04/30/2025
Thank you for sending the consumer's most recent response.
She left a voicemail on Monday regarding the temperatures in the unit. I just left her another message as well. We will need a service visit from a local authorized technician to diagnose the unit.
We are waiting to hear back from the consumer to discuss this further.
Customer Answer
Date: 04/30/2025
Complaint: ********
I returned Ms. *******'s call this afternoon and left a voicemail. That would be great to have a technician look at the freezer. The temperature is still reaching as high as +32 degrees even though the freezer is set at -6.
Sincerely,
******* *******Business Response
Date: 05/01/2025
Thank you for forwarding the consumer's most recent response.
I have sent over a work order for a service appointment. The servicer will be in touch with her shortly regarding a date and timeframe for a repair.
I also left her a voicemail. She is welcome to call me with any other questions or concerns.
Customer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.We are disappointed that we had to submit a complaint to Better Business Bureau in order to get a resolution but we are satisfied with the resolution.
Sincerely,
******* **********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:04/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a new GE Microwave ($336) from geappliances.com and they shipped it to my house. On arrival set it up per instructions. Every time it started or stopped it made an abnormally loud Nosie. Contacted GE support and they opened a ticket to have a tech come out and look at issue. Got email 2 days later that my appointment had been reschedule to 4/14, Monday morning 4/7 I call the support number, and they reschedule to 4/9. later that same day a lady from GE called me and said they could not send a tech to look at the microwave as it was not Cost effective to serive the microwave, that instead they would issue Goodwill Certificate, that I would have to go out and find another microwave buy it for equal to or less than ($336) and submit info and wait 10 weeks to get refund. We live paycheck to paycheck and don't have the money to go out and buy a second microwave int the time frame they have given me. I would be out of over $600 for 10 weeks. I asked for refund and RMA to send the microwave back and refused to help and hung-up phone. They should either send the tech out here and fix the problem or accept return and refund my money.Business Response
Date: 04/14/2025
Thank you for the opportunity to review complaint id#******** dated 04/10/2025
Consumer has been made aware that GE will be refunding them once the item has reached our warehouse for return.
Please contact me if you have any additional questions regarding this matter.Customer Answer
Date: 04/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:04/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
WINDOW PACK ASSEMBLY -Part Number WB56X27502 was twice ordered by phone 4/2/2025 & 4/7/2025. Currently online order made 4/9/2025 appears to be processing. Twice the phone orders were canceled with no notification and the lady of the can not use the oven. I was also charged three different prices. Please have the curtesy of cancelation notification.Business Response
Date: 04/10/2025
Thank you for the opportunity to review complaint ID: ********
I'm sorry to hear of the trouble this consumer has had with his GE range.
We have confirmed the parts order is in a "staged or picked" status and should ship out to him any day.
We will stay in touch with him and provide any updated necessary.
Customer Answer
Date: 04/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Special thanks to ***** ******* from HQ for tacking quick action on the part order; I can now use my GE oven.
Sincerely,
***** *******If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.