Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE Appliances

  Appliance Park Louisville, KY 40225-0001

  
• 

  Haier

  1356 Broadway New York, NY 10018

• 

  G E Appliance Service

  PO Box 644805 Pittsburgh, PA 15264

• 

  GE Appliances

  1861 Polk St Chattanooga, TN 37408

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE front load washer (model ************* ****** *********) on November 13, 2023. At just over 18 months old, the washer began shutting off a few seconds after pressing Start. It powers on and allows cycle selection, but then turns off completely — making it unusable.
  
  This appears to be a known and recurring defect, commonly linked to the door lock assembly or user interface board, based on numerous reports from other GE customers. I contacted GE Support, but was not offered any assistance, even though this is a premature failure of a high-cost appliance.
  
  While the unit is now out of standard 1-year warranty, this type of failure is not typical wear and tear and should qualify for goodwill coverage or repair support under GE’s product reliability policies.
  
  I am requesting:
  
  Coverage under any service bulletins, known defect programs, or goodwill policies,
  Discounted or free replacement of the failed components,
  Or escalation to a resolution team that can assist with premature product failure.
  I expected better quality from GE and ask that this issue be handled fairly.

  

  Business Response

  Date: 06/26/2025

  Thank you for the
  opportunity to review Complaint ID* ******** dated 6/20/25. I called and spoke with
  the consumer on 6/26/25 to discuss their complaint.
  
  ******* ******* 

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since January, I have been communicating with GE Consumer Relations back and forth. The oven unit that I currently have is not functioning properly. They have sent out 6-7 technicians, and they have not been able to repair the unit. The technicians have informed me verbally that the unit is non-repairable. They have also told me that the way this unit functions is not what I was looking for. If I had been informed about this before making my purchase, I would never have purchased this unit. The unit does not cook my food properly in the oven. The heat is not dispersed evenly. It also features a “stem clean” function to clean the oven, which does not work correctly. It calls for 1/2 cup of water that is supposed to evaporate and create condensation in the oven, allowing it to be wiped clean, but it does not do this. It does not get hot enough, the water does not even evaporate, and there is no condensation. I am seeking assistance and a replacement. The stove is only seven months old and is still under warranty for one year. I have also purchased GE appliances; the stove before this was also a GE model, as well as my refrigerator and dishwasher. I hope that the appropriate actions will be taken to rectify the situation by replacing the unit with a different GE model.

  

  Business Response

  Date: 06/20/2025

  The complaint was submitted on 6/20/2025 and was assigned an ID of *********  

  GE Appliances has been in touch with the consumer, providing detailed use and care instructions. Service has deemed the unit to be working as designed, no further action to take.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new ***** ****** home on 5/12/25 and the new GE dishwasher failed after after 3 uses within the first week. GE sent a 3rd party contractor to review the machine and discovered the main circuit board failed. They have no ETA on the replacement part and GEs 800 is joke.

  

  Business Response

  Date: 06/20/2025

  Thank you for the
  opportunity to review this consumer’s situation on complaint id# *********
  
  Please be advised
  that GE has spoken with *** ***** and advised him that his warranty is for operational repairs. At this time, he is scheduled for service with ********** **********
  
  Please contact me
  if there are any other questions or if I may be of further assistance.

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a refrigerator from **** ****** (Brand GE). Upon receiving fridge, it made a rattling noise, set up appliance repair (that was the first trip). Then fridge stopped cooling (second repair)..then condensor died (third trip)..GE refuses to replace the applicance. Won't give a date for further repair..have to wait until July sometime. Currently have food in a cooler. No one is really listening from GE or ******** *their appliance repair service). Gave me a case number and then suspended the case because it was resolved. It is not resolved, I don't have working applicance, no date for repair, no replacement coming. We are at our wits end. Going to have to buy a new applicance and toss the almost 700.00 we spent of the "lemon"..I have to talked to multiple people. All they want to do is send us 100.00 gift cards to replace food..Not resolve the issue. Any help would be appreciated. Oh and **** ***** said it is GEs problem because I contacted them also. They said "not our problem" so they stink too..

  

  Business Response

  Date: 06/25/2025

  Thank you for the
  opportunity to review Complaint ID# ******** dated 6/19/25. I called and spoke with
  the consumer on 6/24/25 to discuss their complaint.
  
  ******* ******* 

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about general electric dishwasher serial number ********* product number ************ This is actually my second complaint on the Better Business Bureau website about this issue. I’ve had this dishwasher since November 2024. The racks have rusted not just spots, but have rusted through the protective sealant they put on it. the first time I called about the bottom rack the person I talked to was very kind and sent me a replacement bottom rack. When I called about the top rack, the person I talked to was very rude and was telling me that GE doesn’t replace parts based on cosmetic look. I asked since when is rust and rusting through from the inside a cosmetic look it causes a health issue after going back-and-forth with her. finally gave up and called the next day. talked to somebody and then they reluctantly sent me a replacement rack for the top of the dishwasher That part after giving them the serial number and the part number multiple times I was sent the wrong part. It’s too big and too wide, so I guess what I’m trying to say here is GE which was once a great company who valued their customers and made a quality product seem to not care anymore my mother, who just bought a dishwasher is having multiple issues with and is getting ready to send it back and buy another brand. Wanted was a replacement rack that fit my dishwasher properly because my dishwasher is still within warranty. They say it’s hard water. I would agree with that but not after eight months of owning the machine maybe after five years just their excuse of not wanting to give their customers the best service. Luck to anybody who buys a GE product pray it doesn’t break down cause they’ll give you a hard time. That’s my experience to have calledthem multiple times giving them the part number and the serial number multiple times for them to keep sending me the wrong rack is unsatisfactory

  

  Business Response

  Date: 06/23/2025

  
  Thank you for the opportunity to review complaint ID: ********
  
  I'm sorry to hear of the frustrations this consumer has had with their dishwasher rack.
  
  We tried reaching out to discuss this further, but we had to leave a voicemail. We also sent an email.
  
  We will continue to reach out in hopes for a quick resolution.
  
  

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GE fridge was purchased a little over four years ago.The issue I was having with the freezer was still covered by the manufacture warranty. They sent someone out on five occasions each time they left they said it was fixed. Four people have been out here a total of five times,stated it was fixed each time and it wasn’t.This started in April. Now they tell me I have to get a new one on my own. After I had it at lil over three years I had to pay and get it fixed,because the entire fridge shut down.

  

  Business Response

  Date: 06/23/2025

  Thank you for the
  opportunity to review Complaint ID# ******** 6/19/2025.
  
  GE Consumer Relations has agreed to a
  no charge exchange to replace the consumer’s refrigerator.         
  
  GE Appliances

  Customer Answer

  Date: 06/24/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******* 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a new home owner of 1 year. The GE gas stove model *********** ****** ********* was installed and came with our home purchase. The first year we had numerous service calls due to gas leaks. After GE Technician came out, multiple issues were found that needed replacing, the builder replaced the appliance with a new one, same GE model. We are having the same issues of gas leaks with this new stove as well. I have attempted to co n tact GE via Email, Chat and 2 different service call numbers listed on the GE web site but numbers don't work, Chat is not available and emails have not been responded to.

  

  Business Response

  Date: 06/23/2025

  Thank you for the opportunity to review complaint id********* dated 06/19/2025
  Consumer has been contacted. They have a service call today. We will follow up after we have notes from service visit. 
  
  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a portable air conditioner on sale. When setting up, one of the window pieces were missing . I emailed Haier on numerous occasions After submitting receipt, I was told since I purchased air conditioner at sale price I would have to purchase the piece, which is over $50.00. I find this unacceptable as it shouldn't matter if it was on sale.
  
  I would like to have this piece as it adapts the window opening to allow for exhaust.
  
  ******** *****

  Customer Answer

  Date: 06/19/2025

  more information regarding my complaint... The case number is ******** **** ******

  

  Business Response

  Date: 06/26/2025

  Thank you for the opportunity
  to review complaint id********* dated 6/19/2025

  Please
  be advised that as a one-time gesture of goodwill the part has been ordered at
  no charge and will be shipped directly to consumer.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 06/26/2025

  ##
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *****
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE Cafe double drawer dishwasher Model ************ from ****** on Dec 1, 2024. It operated fine until May 21st, 2025. It became inoperable and unresponsive, with all lights flashing and beeping despite troubleshooting steps recommended by GE. I called GE Cafe service ********** and they assigned the service to a local third party appliance repair company* ******** who came out on May 27th, ordered a part, and I waited for weeks. On June 15th, after I made several weekly follow-up calls* ******** said ***** attempted to deliver the part on June 3rd - 5th. I was so frustrated they did not communicate this to me earlier, and they did not have any actionable next steps. I called back GE Cafe service ********** for help on June 17th, and they re-assigned to another third party "Certified Appliance Care", who then e-mailed me on June 18th that they do not service that specific model, and I should talk to GE Service ********** again. On June 18th, over multiple phone calls to GE Cafe Service **********, I spent several hours and was ultimately transferred to the Consumer Relations department, which I was told oversees the service department. The representative told me they would have to put in a "Locating Servicer" request and wait 72 business hours before taking any additional steps. I expressed my frustration that I have been waiting for service for close to a month, and still have no actionable next steps to get this unit repaired. I expressed that I would like the unit simply replaced as I seem to have no other remedy and that I should not have to personally chase down the repair people for GE Cafe service to honor the warranty. The representative ********* suggested that I find an alternative method of washing the dishes until they were able to resolve this. I also received an email from Tiffany stating that I could find my own certified repair company and would be re-imburseable up to $250 but parts would not be covered. I do not find this acceptable.

  

  Business Response

  Date: 06/27/2025

  The complaint was submitted on 6/18/2025 and was assigned an ID of *********  

  GE Appliances has stayed in touch with the consumer, service has been out and diagnosed the issue, working to get the part expedited and the unit repaired.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is how a 5 week old $800 washer has cost us $1,455 (so far) since 4/6/25 with ZERO resolution. "********** GE's 14 month old "concierge appliance service" has capable staff forced to implement outrageous policies.
  
  I purchased a new 4.5 cu. ft. GE washing machine through ****** on 4/6/25 for about $800 with $86 extended warranty. On May 14th it stop spinning. Repairs needed rescheduling due to catastrophic road collapse on 80. I repeatedly asked for a different tech 2x from a closer area. They said no. ******** recorded our personal details, date and location of purchase, order number, etc.
  
  An excellent tech from a third party company came 3X from over 2 hours away. Dude. No one closer? This is North Jersey! He replaced latch assembly, main board and other electronics, and water pump between 5/14-5/26. ****** wouldn't take it back without a return authorization from GE.
  
  After 13 days of back and forth, they screwed up my contact information which hadn't changed. I called several times. They said to wait for email. I asked them to call not email, they said no. After no washer for 5 weeks, I got one second hand. I felt certain they would take this piece of trash back and return my money.
  
  NOPE.
  
  I TOLD ******** SEVERAL TIMES: I have a serious blood disorder. I'm battling side effects from a separate major cancer, late stage chronic Lyme and autoimmunity. I have lugged over $250 worth of laundry to another town and paid $250 + $80 truck for a used Maytag. I get incredibly sick when exposed to strong fragrances in public laundromats. Im dealing with massive events, poor health, autistic kid NO CLEAN LAUNDRY. I'm not asking a favor. I'm requesting reasonableness.
  
  ******** will not escalate my case until I accept a fourth visit. I have to bring the washer back into the basement down a lot of steps, reinstall or else the tech won't touch it.
  
  THE WASHER ISN'T THE PROBLEM. "GE, a ***** ***" and "********" is the problem.

  

  Business Response

  Date: 06/26/2025

  The complaint was submitted on 6/18/2025 and was assigned an ID of *********  

  GE Appliances has reached out to the consumer and authorized a buyback of the unit.