Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE

  3135 Easton Tpke Fairfield, CT 06828

• 

  General Electrical Products

  110 Gibraltar Rd Ste 220 Suite 220 Horsham, PA 19044

• 

  Ge Appliances Distribution Ctr

  20005 Business Pkwy City Of Industry, CA 91789

• 

  G E Appliance

  505 Chelan Pl NE Renton, WA 98059

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dishwasher flooded my kitchen and I contacted GE appliance June 13th 2022 to resolve the issue. This appliance is still under factory warranty and I have been made to jump through hoops to get this issue taken care of. I have been in contact with this company by email approximately 10 times since June 13. I have sent everything they asked for and also talked with a supervisor who said a buy back check will be issued. I received another email yesterday stating I need to send an order number. This issue was to be resolved and it continues.

  

  Business Response

  Date: 07/27/2022

  Thank you for the opportunity to
  review Complaint ID# ******** dated 7/26/2022.
  
  I left a voicemail with the consumer on 7/27/22
  requesting confirmation of his GE dishwasher purchase amount.  On the documentation that was sent in on
  7/25/22 by the consumer I show the cost to be $764.  Just need him to confirm before I process the
  reimbursement check.
  
  **** ******

  Customer Answer

  Date: 08/08/2022

  [I want to thank you for helping me get resolution for my complaint. I received the by back check yesterday 8-4-22. Again thank you.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  **** ******
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Oct I purchased a GE stove from a local retail store. In April I noticed the bottom of the oven was pealing. Called store they said I had to deal with GE directly. He had a tech come out he looked and said this should not have happened. I did nothing wrong and took pics to send to GE. Nothing ever happened further. I had to call GE where they said they didn’t have pics. I sent my own. They then said they could only offer me a discount on a new stove due to this was cosmetic. I don’t see in less than 6 months it’s pealing but they won’t replace it.

  

  Business Response

  Date: 08/01/2022

  Thank you for the opportunity to review complaint id#******** dated 07/26/2022 
  Consumer has been made a better prorate offer. She will discuss with her husband and call us back. 
  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our GE refrigerator has already been replaced once under warranty for a compressor failure. We had to wait almost 4 mo for our replacement (Model# GNE29GYNGFS, Serial# AT509561) which was installed on 2/11/22. On 6/13/22 the compressor in that replacement unit also failed. When our unit died we lost everything including frozen breastmilk and medication. I immediately notified GE, and was assigned consumer relations case #******* & case manager, *****. ***** set up the soonest available service appt with an outside company Pro Tech for 6/16 since the soonest GE appt was 6/24. The day before, on 6/15 Pro Tech reached out to me to get some information on what was going on and immediately diagnosed the problem as a compressor failure, and unfortunately informed me that they did not have a "sealed systems tech" on their team, so they would not be able to repair or replace the compressor. They rejected the ticket from GE and told me to call back and ask them to assign the ticket to a company who had the qualified repair tech. After hours on hold I reached someone at GE who apologized and said only GE could come out and look at our fridge, and the soonest available appointment was 6/29. I requested a supervisor, and the "emergency no cool team" was notified to see if service could be expedited. I was told someone would follow up with me, and I never heard back. I called back 6/28 to confirm our appt & spoke to ******* who told me the compressor in our fridge was part of a recall, and our situation had been handled wrong from the beginning. She said it should have been immediately escalated to a tier 2 and the replacement compressor should have been ordered. GE called on 6/29 prior to the appt they said they had no compressor to replace ours with. Finally a replacement unit was approved...the only solutions available to us are to have a 3rd identical unit which may have another faulty compressor or pay $1,340.78 to exchange for a model with similar features.

  

  Business Response

  Date: 08/04/2022

  Thank you for the opportunity
  to review complaint id#1******* dated 7/26/2022

  Consumer
  has been offered a no charge replacement of the same model under the one-year
  manufacturing warranty or an upgraded model at a prorate price. Still pending consumers
  decision.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 08/09/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 1*******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Due to the "special program" with the faulty compressors in the last 2 models of this refrigerator, we would not like a third.  Nobody at GE can assure us that the third fridge would not have the same type of compressor.  The "pro-rated" upgrade charge is actually MORE than the difference of what you are selling the 2 units for.  Please help us GE.  I spoke to ***** on Friday since our case manager is rarely available and she was attempting to adjust the price for us.  I was promised follow up in 1-2 business days, and we have yet to hear anything.  We have not had a refrigerator or freezer in 2 months.  I don't have the time or patience to keep dealing with faulty equipment.  The replacement fridge we are asking for is VERY similar in size and features...the only difference is cost.  I was told my ***** (my case manager) that the increased price was due to the Profile name, not any upgraded features.  We need a temperature controlled section in the refrigerator to store expensive medication, which we were not reimbursed for when the last one died. You do not make ANY other units with that feature, other than the one we currently have (with the faulty compressors) and the one we are requesting in it's place.  I spent 3 hours on the phone with ****** looking for a similar replacement unit, this was her recommendation.  I have had multiple supervisors (ex- ******* **** ******, ****) tell us to be patient and it would get approved...my patience has run out.  The first time our compressor failed under warranty I played your game...I accepted the exact same model as a replacement, I waited FOUR months for that replacement unit, AND THEN IT FAILED AGAIN!!!
  
  Regards,
  
  
  
  ***** ******

  

  Business Response

  Date: 08/23/2022

  Thank you for the opportunity
  to review complaint id#1******* dated 8/16/2022

  
  GE has processed
  a replacement refrigerator for this consumer. Consumer accepted replacement model. Pending delivery.
  
  Please contact me if you have
  any additional questions regarding this matter.

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new $2190.00 GE refrigerator 6/24/22 from ** ******* and 7/22/22 it stopped making ice and temperature went to 42 degrees in the freezer. Called GE for service tech they arranged emergency call Saturday 7/23/22.
  The GE tech found the compressor was bad. Being only 30 days old, he agreed we should get a new refrigerator from ** ******* with GE agreeing to accept return. He said it he would put it in his report. Monday morning, ** ******* found there was no report made about our service call and said w/out GE tech's confirmation we could do nothing! There is no compressor in stock till September! We lost a freezer full of food and have a non working refrigerator. ** ******* and I have spent hours on hold with both GE and ** *******. Today they are blaming the technician and trying to get his report to confirm it is the compressor so we can get a new refrigerator. I am so upset at the poor service of both companies I have used for many major appliances for years. We need a working refrigerator ASAP and told them we will gladly pay more for an upgraded model. How long are we supposed to function without a refrigerator?! It's been a week already with no resolution. I don't know what else to do, so I requested another service call for 7/29/22 to confirm compressor is bad and after confirmation...they changed the date to 9/13/22! Impossible to believe this treatment from GE. I have an open case #******** with customer relations. Not helpful as they are "trying to get the technician to get his notes" Why is that so difficult?

  

  Business Response

  Date: 08/02/2022

  Thank you for the opportunity to
  review Complaint ID# ******** dated 7/26/2022.
  
  I spoke with the consumer on 8/2/22.  She let me know that her issue has been
  resolved.  Retailer ** ******* replaced
  her defective GE refrigerator with a GE Café Refrigerator.  I offered to send another $100 in food
  loss.  She accepted.  
  
  **** ******

  Customer Answer

  Date: 08/02/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ******* *****
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a GE dishwasher from **** ***** in Iron Mountain, MI in November 2021. It was installed in our cottage in January. It never worked properly from day one. We had it looked at by a contractor, but it still wouldn't complete a wash cycle. We have been calling GE for five months now, trying to get this resolved. Initially, we were told they would find a repair service to fix it, but that never happened. We got the phone numbers for different companies that we were told would be able to service it, but when we called them, they had no record of contact from GE. Finally, GE told us they would just replace the dishwasher. That was two months ago and we still have yet to come close to a resolution. Each time we call, we are told we will get a call from our case manager, or the delivery company, or a repair technician within the next couple of days. We have never gotten a call back after being told this. We eventually call GE back and are given another reason why this hasn't been resolved yet. In the meantime, we have a brand new installed dishwasher that has never worked. At this point, we don't know where else to turn. GE has been nothing but difficult to work with, and has not followed through on any promised communication with us. We simply want a working dishwasher!
  
  Our case number with GE: ********

  

  Business Response

  Date: 07/28/2022

  Thank you for the opportunity to review complaint ID#: ********. 

  I'm sorry to hear of the issues this consumer has experienced with his GE dishwasher. 

  I understand that a new order has been processed and should be delivered to him early next week. 

  We are trying to confirm that the unit is physically at the delivery agency and confirm next week's delivery date and timeframe. 

  Please let us know if you have any further questions or concerns. 

  Sincerely, 

  Executive Consumer Relations

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a air conditioner at the end of June 2021 it stop working September 2021 I was told the the air conditioner was discontinued and they did not have the parts for someone to come out and fix it I was told I had to spend money I did not have to buy a new one and then send them the receipt and wait 6 to 8 weeks for a check im a single mother of two with **** **** having bad asthma my apartment is super hot so the ac is much needed I had to borrow the money and promise the person that they will get there money back for them to send me a **** **** letter this could have just been resolved by them sending me a new air conditioner since it wasn’t my fault the air conditioner broke I looked up the model and seen so many complaints about there same air conditioner on different sites Now im in debt to someone and im ready to just take the air conditioner back so I can give them their money this is ridiculous

  

  Business Response

  Date: 08/01/2022

  Thank you for the opportunity to review complaint id#******** dated 07/26/2022. 
  We have attempted to reach the consumer twice by phone, as well as via email and have not received a reply. We will be glad to assist the consumer upon her return call. 
  
  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE gas stove from *****. IT was delivered March 30, 2022. The white paint around the middle eye is gone. I called the company and was told they can’t do anything about it. I am still paying for the stove. It is still under warranty. To pay for something that the paint is falling off, bad product. I would like a replacement.

  

  Business Response

  Date: 07/26/2022

  Thank you for the opportunity to
  review Complaint ID# ******** dated 7/26/2022.
  
  I spoke with the consumer on 7/26/22 to discuss
  her cosmetic issue.  I offered to send
  her touch up paint.  She accepted.
  
  **** ******

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IOut of the last 140+ days our $3200 GE refrigerator worked for 36 days. We are so frustrated and don’t know what to do. We purchased this refrigerator from #***** in March 2022. It worked for 30 days, and went out (we lost everything). A repair man came out, but it took almost 2 weeks, and then another week for parts to come in. After the repair it worked for 5 days, and it went out again (we lost everything) It took almost another month for the repair man and parts to get it fixed again.
  He told us that day it was unrepairable and GE would contact us and send us a new one. We’ve called, and called, ******* has tweeted, everyone apologizes, but here we sit almost 4 months later STILL with no refrigerator. We’ve been SO patient.

  

  Business Response

  Date: 07/26/2022

  Thank you for the opportunity to review complaint id#******** dated 07/26/2022. 
  Consumer’s delivery is scheduled for 7/28. They will receive a call with a time frame from delivery agent on 7/27
  Please contact me if you have any additional questions regarding this matter.

  Customer Answer

  Date: 08/02/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  Hi! This issue has still not been resolved. The refrigerator was promised to be delivered on 7/28, AGAIN, we've been let down. This is unbelievable. My husband, missed a day of work to be home for the delivery. The called us on 7/27 and promised delivery on 7/28 between 7am-12pm. He waited all day for delivery. No one came. so now we have waited almost 4 months for a new refrigerator, lost the contents of our refrigerator twice, and lost a days wages. GE has asked us to be patient but over 100 days without a working refrigerator is RIDICULOUS!!! 
  
  
  
  Regards,
  
  
  
  ******* ****

  

  Business Response

  Date: 08/04/2022

  Thank you for the opportunity to review complaint id#******** dated 08/02/2022. 
  Consumer’s unit is scheduled for delivery on today 8/4/2022
  Please contact me if you have any additional questions regarding this matter.

  Customer Answer

  Date: 08/04/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  They lie!! We’ve been on hold for an hour waiting to talk to someone from GE, Because guess what?? No phone call from them and NO DELIVERY OF A REFRIGERATOR, as promised AGAIN. 
  
  Four months of this circus is ridiculous. They won’t make it right!!! Who is going to hold them accountable???
  
  Regards,
  
  
  
  ******* ****

  

  Business Response

  Date: 08/11/2022

  Thank you for the opportunity to review complaint id#******** dated 08/09/2022. 

  Due to the delay in delivery of the new unit, ***** was issued a RA to exchange the product for the consumer. 

  The consumer should reach out to ***** about the new product.
  Please contact me if you have any additional questions regarding this matter.

  Customer Answer

  Date: 08/12/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  Just to clarify. ***** corrected the issue because I know someone in management. GE. NEVER tried to make this right they only talked in circles, lied or made empty promises. GE did NOT resolve this issue, ***** did. 
  
  
  
  Regards,
  
  
  
  ******* ****

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought it in Dec 2021. The ice maker was making noise right away. A tech came out.
  Saturday, July 23, 2022 the whole unit died. The fridge compartment is 60 degrees.
  I called the support number. They said someone would call me back in 24 hours to set up and appointment. No one did.
  I called this morning Monday morning, and after 3 full, long explanations to reps (last was with a supervisor), I was told they couldn't get to me until Thursday.
  I had just used up all the meat in my freezer and was restocking it. (I keep a 6 month supply since COVID started)
  I was told they will only reimburse me for $100. I've got at least $450 of meat now that is inedible.
  They did not offer to pay for a rental.

  

  Business Response

  Date: 08/04/2022

  Thank you for the opportunity
  to review complaint id#17621744 dated 7/26/2022

  
  Consumer
  is covered under a repair warranty. She is scheduled with GE Factory Service
  technician to complete the repair on 8/9 between 1-5:00. As a gesture of
  goodwill GE has issued a check for $100 to assist with food loss and a small
  dorm unit in the amount of $150.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 08/11/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID *****, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  See first attachment 
  
  
  
  Regards,
  
  
  
  ********* ****

  

  Business Response

  Date: 08/18/2022

  Thank you for the opportunity
  to review complaint id#******** ***** *********

  
  A GE Factory Service was out to this consumers
  home on 8/17/22 and has repaired the refrigerator.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 08/18/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  The noise is no longer occurring.  However, I will wait one week to see if the noise returns, if the refrigerator continues to cool, and if I am fully compensated for the cost of the food I lost.
  
  
  
  Regards,
  
  
  
  ********* ****

• Initial Complaint

  Date:07/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a microwave online in June. It was not delivered as scheduled on June 27, because the deliverers found it to be significantly damaged (crushed). As the warehouse had difficulties getting back to GE (they were fruitlessly bounced to 4-5 different telephone numbers), I approached GE customer service. **** at 1**** ******** ext ***** processed a reorder for me (DTC Reorder **********) on July 5.
  On July 13, the microwave was again not delivered. On inquiring with the warehouse, the reason again was because the item was damaged. I wasted several hours and was shuttled from one agent to another while trying to contact someone at GE. On July 14, after numerous attempts, I succeeded in getting in touch with ****, who again reordered it.
  A delivery was scheduled for July 21. I again left work early to receive it. It did not happen. The warehouse informed me they could not deliver because they never received the item. **** sent an email dated July 22 inquiring if I received the delivery and if it were damaged?
  Today (July 25) I called her and found that the item was now on back order and I won't be receiving it until Aug 12 to Oct 2, but there were no guarantees.
  On questioning if she had another microwave in similar dimensions, she did have the same in stainless steel (the one I ordered was slate) , but she indicated it would cost four hundred and some (about twice what I paid for the undelivered item). I declined to buy at a higher price because that is tantamount to rewarding poor customer service esp. when seemingly the difference is mainly appearance (slate vs stainless steel)
  I believe good business practice demands they make amends by providing the alternative at the same value as the one they have failed to provide, in a timely fashion. Not to mention the frustration and hours wasted over a purchase that should have been straightforward.

  

  Business Response

  Date: 07/28/2022

  Thank you for the opportunity to
  review Complaint ID# ******** dated 7/25/2022.
  
  A representative from the DTC team will be reaching
  out to the consumer to resolve the consumer’s issue as soon as possible.
  
  **** ******

  Customer Answer

  Date: 08/02/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  No body has reached out yet. Therefore, cannot gauge whether there will be a satisfactory resolution or it's a scripted response.

  
  Regards,
  
  
  
  * ****

  Customer Answer

  Date: 08/12/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  Regards,
  
  
  
  * ****

  This is a cynical offer stipulating 'offers' that already were offered by their website at the time of purchase The item qualified for free delivery based on its price. Therefore, if as asserted in their response, GE then charged 99 USD for delivery, they committed fraud. The "price reduction". also existed at the time of purchase. Therefore, GE has done nothing meaningful to remedy their failures. This seems an attempt to cynically run down the clock. 

  A meaningful resolution will be as follows

  1. Provide  the purchased model in 'steel' if 'slate' is not available, immediately.

  2. Here is a new idea: GE  agree to repair the microwave being replaced for free (with no service, delivery or parts charges) and,r efund the fees of the microwave they failed to provide and the matter will be considered closed.

  Unfortunately, with their lamentable service and cynical behavior GE is advertising that they are a bad business.

  

  Business Response

  Date: 08/16/2022

  Thank you for the opportunity to
  review Complaint ID# ******** dated 7/25/2022.
  
  The DTC team will
  be reaching out to the consumer to offer the stainless steel version of the
  microwave which we have in stock at the price as the slate.
  
  **** ******