Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE Appliances

  Appliance Park Louisville, KY 40225-0001

  
• 

  GE

  3135 Easton Tpke Fairfield, CT 06828

• 

  General Electric Appliances

  4400 Cranbury LDG 8 Sante Fe Way-Suite 803 Cranbury, NJ 08512

• 

  GE Appliances

  1861 Polk St Chattanooga, TN 37408

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GE Profile Refrigerator Model #***********. This appliance was delivered on 6/30/22 and appeared to be in good working condition until 07/11/22 when the freezer unit completely quit working. We called GE Appliances on 7/12/22 and requested warranty service, was told it would have to be scheduled through a special service team and we would be notified in 24-48 hours. After not receiving a call back or confirmation email we contacted GE again on 7/15/22 and were told that there was nothing noted under our number and that they would schedule service. We received a text from ********* service on 7/18/22 stating that service was scheduled for 8/18/22. Waiting on service for a month for seemed unreasonable.
  
  We called GE on 7/18/22 and expressed our unhappiness with the process so far, the unacceptable service time, and expressed that we had local care available. We were told they would contact the local service. The next day I called the local service again and they had not been contacted by GE.
  
  I called GE on 7/19/22. They (*****) stated nothing was documented, assured me that a consumer relations event would be opened to replace the unit and I would hear more in 24 hours. They send an email and requested that I send them the proof of purchase and a picture of the inside sticker.
  
  On the night of 7/20 the refrigeration portion of the unit quit working. On 7/21 and 7/22 I continued contact with GE. On 7/22 I lost my temper and I got sent to a supervisor (******). I was told everyone else had gone through the wrong channels and she could get service. 25 minutes of hold time later she informed me that it would have to be a buy back, that I would need to provide receipts for the $400 in food that I lost, and that it wasn't her problem that I had an extended warranty that I would lose. She told me to attach the receipts and a picture of the sticker pulled out of the appliance. I did all of this on 7/22.
  
  It is now 7/25. No resolution, no update.

  

  Business Response

  Date: 08/03/2022

  Thank you for the opportunity to review consumer complaint ID: ********. 

  I'm sorry to hear of the issue's this consumer has experienced with his appliance. 

  We have offered a resolution of a refund for this in warranty refrigerator.  He is aware of the proper steps to follow in order for this to be completed. 

  Please contact us if you have any further questions or concerns. 

  Sincerely, 

  Executive Consumer Relations

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered GE Profile dishwasher through ******. Dishwasher has 4 bottle jets and is supposed to come with 4 bottle jet clips. It did not. I spent over a full day installing the dishwasher myself while making phone calls about this issue. Called GE. They said they couldn’t help me, and wasted my time on the phone telling me that I needed to have ****** reach out to them. So I wasted my time and called ******. GE told ****** they couldn’t help them. To be clear, this is a missing part that SHOULD HAVE BEEN SENT IN THE BOX TO ******. This is GE’s fault and responsibility. ****** calls me and tells me their best solution is to exchange the ENTIRE DISHWASHER for a brand new one. FOR A REMOVABLE ACCESSORY!!! GE customer service is absolutely horrible. I spent over $1,000 on one of their appliances and this is how they believe they should be treating their customers. Instead of just sending me the cheap damn part that THEIR COMPANY didn’t include in the box. I expect this part to be sent to me, but until MAJOR changes to customer service are made I will never be ordering from this company ever again. “American Made” CLEARLY doesn’t denote quality or ease of customer service. Honestly this is about on par with what I expect from AMERICAN corporations: pass the buck and go round and round in circles never solving anyone’s problems.

  

  Business Response

  Date: 07/26/2022

  Thank you for the opportunity to review complaint id#******** dated 07/25/2022. 
  Consumer’s part has been ordered and should deliver last this week. 
  
  Please contact me if you have any additional questions regarding this matter.
  
  

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 4, 2021, purchased a GE Washing Machine (Model: ******, Serial number: *********) at **** *****, ******* ***** ******** for $681.12. Late October 2021, Washer begins making loud noise/squeal when in use.
  Tech ***** assess/diagnoses problem 11.21.2021. Temporarily fixes machine; no more loud noise but ‘it may come back’. If so, complete online service request; it’ll be fixed. New parts ordered and received. No charge since under warranty.
  Online service request for 1.19.2022. Assume work will be done, faulty parts will be replaced. Tech ***** assesses via hooking up computer and running machine and says it’s a ‘2-man job’. No work done.
  Noise/squeal returns. Service request for 6.30.2022. Add in notes section history of service calls and work that needs to be done (send 2 men, parts have been ordered, etc.). Tech ******* arrived, looked at machine, ******* gave him the history, he looked up notes on his computer and said, “I’m not doing this today. It’s a 2-man job.” ******* asked him to get another tech; he even offered to help and was refused. Tech looked at his notes – ‘parts already installed’ (by *****). ******* pointed out that the parts were still sealed in box. ******* refused to do repair and wouldn’t give supervisor contact info. Said to call 1 800 number. Tech ******* leaves without resolving the problem, but not before getting in a shouting match with *******.
  **** calls Consumer Relations ************ at 1:48pm, spoke with ******. Case number: ********. On phone for 1hr 10min. where we were told GE will no longer service us.
  
  Now dismissed twice and greatly inconvenienced, we feel frustrated and disappointed. Because we questioned ********* work ethic, we appear to have been unfairly blacklisted. Due to this negative experience, we will no longer support GE and ask for a full refund of $681.12.

  

  Business Response

  Date: 07/25/2022

  Thank you for the opportunity to
  review Complaint ID# ******** dated 7/25/2022.
  
  I emailed the consumer on 7/25/22 requesting a
  photo of the removed model/serial tag from her washer.  Once I receive that I will process a refund
  check in the amount of $681.12.
  
  **** ******

  Customer Answer

  Date: 07/28/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ******** *******
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2021, I spend around $22K on Monogram appliances (drawer microwave, dishwasher, 48 inch stove and 48 in refrigerator). Finally, after many months of waiting my items arrived. During installation the installer bent the adjustable leg of the 48 inch refrigerator (Model # ************) making it impossible to level it. I was informed that a replacement would be supplied due to this issue. I utilized the bent-leg refrigerator for around 6 months without any technical problems or breaker trips. Since the first day the replacement was delivered and installed in April 2022, the electrical breaker has been tripping. It happens at least once a day or a few times in a row when the refrigerator door is opened. The refrigerator functions properly with the door closed, and the breaker is not tripped. I have had a technician come out at least 4 times to try to fix the issue and a case # was assigned ********. The first time, they said the door switch wire connection is loose and fixed it. The problem persisted, and the breaker repeatedly tripped. I called again for the problem, the technician this time opened the computer board cover, he found some loose connections meanwhile being on facetime with the support service center. He fixed the loose wire connections and ordered a replacement refrigerator door switch. The support service center also mailed out a computer board to be replaced. The problem with the breakers tripping persisted after he left. The computer board and the refrigerator door switch (which is different from the original door switch) were replaced by the third technician who arrived. In addition, I followed his advice and replaced the AFCI (arc fault circuit interrupters) breaker. He made it clear that if the problem persists we should not call for service anymore and contact the consumer relations department. The breaker continued to trip again, the next day after he left. I contacted consumer relations and explained to them the issue.

  

  Business Response

  Date: 07/28/2022

  Thank you for the opportunity to review complaint ID: ********. 

  I'm sorry to hear of the issues this consumer had with his GE monogram refrigerator. 

  I tried reaching out to discuss this complaint further but I had to leave a voicemail. 

  I have emailed our product team and as soon as I get a response, I will contact the consumer back.  

  Please contact us if you have any further questions or concerns. 

  Sincerely, 

  Executive Consumer Relations

  Customer Answer

  Date: 08/08/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [I received a voice message from ***** ******* on July 28, 2022, regarding my complaint. She indicated that she would follow up with me after August 1, 2022, the service appointment from the second service company. However, I called her back after 3 hours on the same day and wasn’t able to speak with her and left a voicemail message. I called her back today, August 4, 2022, and again I couldn’t speak to her and left a voicemail message to call me back. The issue has not been resolved and it is still continuing. I’m still will waiting for ***** ******* to call me back.]
  
  
  
  Regards,
  
  
  
  ***** ********

  

  Business Response

  Date: 08/09/2022

  I am sorry this consumer is still dissatisfied. 

  I did speak with him yesterday.  We are working toward a resolution to his complaint. 

  Please contact us if you have any further questions or concerns. 

  Customer Answer

  Date: 08/14/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. I will wait for the company to have the engineer analyze why the refrigerator keeps tripping the breaker.
  
  
  
  Regards,
  
  
  
  ***** ********
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 21, 2022 l spoke with a GE Consumer Relations Representative regarding a direct sales purchase for a French Door Refrigerator item# *** ** *****. I was quoted $ 2,377.55 for the purchase, delivery, removal of my existing GE Profile Refrigerator and a one year warranty. The rep attempted to transfer me to another dept to complete the transcation however, the department apparently closed. The rep sent an email to the department to contact me the next morning on July 22, 2022 to process my payment for the above refrigerator .
  The Consumer Rep indicated that she will follow up with me the on July 22, 2022 to confirm my payment was procesesed.
  
  The Consumer Relations Rep actually called me back. I advised her that l did not receive a call from the other dept to complete the transaction. She confirmed that l was ready to complete the purchase and l replied yes.
  
  She attempted to conference a rep on the call from the purchasing dept. Then, she came back on the line and indicated because my current GE Profile refrigerator was over 10 yrs old l could not purchase a new refrigerator through the Consumer Relations Direct Sales.
  I ask why not? I have been working with your department for the past 6 weeks and l have received several quotes for direct sales purchase( see case number *********) and NO ONE has mentioned anything about my current refrigerator being too old.
  I requested to speak with a Supv. because she wasnt able to override the system to complete the purchase. I spoke with Evan, Consumer Relations Supv on July 22, 2022. He indicated the policy allegedly changed on June 1 or 3, 2022. I explained to **** l was Never made aware of the allegedly policy change during my calls with GE employees from his department. I have spoken with atleast 3 to 4 GE Consumer Relations Reps from May 2022 until July 21, 2022. I advised him reps obviously were not made aware of the policy changes and GE should honor the price I was quoted as of 7/21/2022-$2,377.55 .

  

  Business Response

  Date: 07/26/2022

  Thank you for the opportunity to review complaint id#******** dated 07/25/2022. 
  Consumer’s offer was approved. The payment was processed today and the order should ship shortly. 
  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer Relations [ ref:_************************** ]
  My washer was purchased 6/21 from ***** and 5/22 the washer stopped filling correctly. I called the GE 800 number to have it repaired the first agent set me up a appointment for repair and I took off work but they never showed. I called back and emailed couldn’t get a call back or email from the Rep. ****. I couldn’t get the online site to register my request so I called the 800 number and this time was helped by Rep. ******** who was fantastic and set up my repair for the second time as the first repairman was in another state and that’s why they didn’t come. The repairman came this time and it seemed the problem was fixed but two weeks later the same problem with not filling and sensing the water level started again and I had to continue filling the washer by hand with buckets. I contacted GE 800 number 7/18/22 and talked to ******** who offered me another repair for which I declined at this point because this washer is defective and I don’t want to continue this path. I requested a replacement and sent her three models that were comparable and then I received this email from her: Hello,
  
  After reviewing details, the model *********** prorate amount will be $467.50 but at this time is currently on backorder until 10/24.
  
  Now we are able to look for an comparable model to see if that is available and recheck the price.
  
  If you have any other questions or concerns, please feel free to either call us, or reply to this message. We will be sure to address them in a timely manner.
  
  Thank you,
  
  ********
  GE Appliances
  Consumer Relations
  Case Manager
  ************** option * ********************
  
  This is crazy when I paid maybe $50 dollars more than that price or date 10/22. I feel like GE should replace this machine without me coming out of pocket because of their defective washer. I am a low income senior who has a multi generation household that relies on the washer. PLEASE HELP!

  

  Business Response

  Date: 07/26/2022

  Thank you for the opportunity to review complaint ID#: ********. 

  I'm sorry to hear of the frustrations this consumer has experienced with her GE washer. 

  I spoke with her son and apologized for the trouble and offered some suggestions on how I could help. 

  He was going to reach out to her to discuss and get back to me. 

  Please contact us if you have any further questions or concerns. 

  Sincerely, 

  Executive Consumer Relations

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a GE cafe dishwasher. The dishwasher has never worked properly for more than a few weeks at a time. Service has been called multiple times for the following reasons including not washing any dishes, catching FIRE and having the control panel fail while the technician is repairing the previous problem. This dishwasher has been a lemon since we have received it with repairs starting during the one year warranty period and continuing until today. Multiple calls to CR with no resolution. A replacement working dishwasher is expected as this is an ongoing fiasco which we no longer have time to entertain. The dishwasher has been inoperable more often than it has been operable. CR that are rude, talk over customers and are ineffective. Shame on you. All repair notes can be accessed through your technician notes and CR ‘recorded’ phone calls.

  

  Business Response

  Date: 07/28/2022

  Thank you for the opportunity to
  review Complaint ID# ******** dated 7/22/2022.
  
  I left a voicemail with the consumer on 7/28/22
  offering a no charge exchange into a brand-new GE Café dishwasher model# **********.  The unit is currently on backorder until
  around 8/10/22.  I’ve requested that the consumer
  call me back to let me know if he accepts this offer.
  
  **** ******

  Customer Answer

  Date: 08/01/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ****** ** ******* *******
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE dryer from ***** **** ****** ** *********** in November of 2021, in April 2022, the dryer began turning off with out completing the cycle. In May 2022 I began taking with GE about the dryer. They sent out a service technician from ******* ********* ** ********* **. The service technician's first comment was that he "had been seeing a lot of problems with these GE dryers lately". He then decided that the motor was bad , so he ordered anther one. A few weeks later the motor came in and ******* ********* installed it. The dryer worked for about a week and began doing the same thing. GE sent the service guys from ******* ********* back 3 more times. and each time nothing was done and we were left with a non working dryer now for weeks. The final visit from ******* ********* resulted in them "theorizing" that I had a problem with my electric service. So I called the electric company ( ******** ******** ****) and they came out and checked the system and even replaced all the connections at the pole, the house, and the meter. *** also checked the voltage and determined everything was good. GE asked me for a copy of the work order from *** which was provided. The service company ******* ********* was asked to come out again by GE. Even after receiving the report from *** regarding the electric, they refuse to come back out and continue to place the blame with the electric company. GE is siding with the service person and once again telling me that I need to have the service looked at. Again , this has been done...Furthermore , what they are saying is that there is a "floating neutral" causing the problem. This is specifically what *** checked for...this is not the case. This dryer is operated on a 220v circuit . 220v circuits do not utilize a neutral wire. This dryer is wired for a 3 prong outlet as indicated in the manufacturers directions for 3 prong outlets. A 3 prong outlet has 2 hot wires & 1 ground wire. meaning that there is no neutral so? pls help

  

  Business Response

  Date: 07/27/2022

  Thank you for the opportunity
  to review complaint id#******** dated 7/25/2022
  GE has authorized an exchange for this consumer.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 07/28/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ***** *******
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:07/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GE washer/dryer were purchased 11/21/2017 - ******* ********** ***** ** and a 5 Years Parts and Labor 10 Year major acomponent warranty was also purchased - invoice total was $1695. 41.
  Gas Dryer- Model #GTD75GCSLWS- serial# SH815910 has had numerous service calls- 4 years that we have owned it.- as well as the washer-
  warranty service calls:
  Called *******- 12/29- washer not spinning fully- and jumping/dancing - January 5/2019- (*****- GE service person) 2018- Washer - parts ordered-were wrong- to elimiate the 'dancing' washer- a software update to the washer ( serial number TH184087- model number GTW750CSLWS) was performed.
  8//30/2019- ***** **** ***** ******* installed in Washer-*****
  9/18- another service call in- directed by tech- he could not repair unit as indicated below
  9/2020- Dryer stops/pauses- service appt made 9/2/2020- confirmation number ********1- blower wheel installed WE16x23857- 9/11/2020- could not get blower wheel- off motor
  9/21/20- Replaced the motor/drive/pulley-could not get the wheel off- new motor and wheel installed- Chassis and Board Arm- Mother Board #1 replacement and Door Switch installed 9/24/2020
  9/2020- Kit Motor Drive and Pully assembly- 1019288292-1EBS installed
  7/12/2021- installed another #2 Chassis and Board Asm-referred to as Mother Board assembly
  6/11/2022- Dryer not working- call to ******* **********- Service Provider to put in GE Service call
  no call back from GE Service folks- called ******* 2 times to determine status of service appt.
  First available appt. 7/1/2022- no call from GE Service-
  2- GE Service Techs- determined it was the "mother board"- 3rd new board- part ordered and arrived shortly after to our home
  Next available service date- 7/21/2022
  7/21/22- 2- Tech's arrive- 1 tech installed the mother board- WSIFI- part number WE04x29098
  7/21/22- Still not working- - installed new belt
  7/21/22- Dryer stopped working after 30 secs
  7/21/22- Called GE Service -to have techs ret
  No return call-from GE Serv

  

  Business Response

  Date: 07/29/2022

  Thank you for the opportunity
  to review complaint id#******** dated 7/25/2022
  Consumer has an extended warranty and has been advised to work through the extended warranty process.
  Please contact me if you have
  any additional questions regarding this matter.

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a GE refrigerator in December from **** *****. It was delivered the last of February and we installed in Early March. Since the beginning it had been freezing in the center. We called HD and they said to call GE. We have had the local repair man here four times and he has replace several parts. It’s now mid July. A week and a half ago the repairman said there was nothing else to be done. And GE told me they were send my case for replacement for approval. This week I was told they would not replace as I haven’t followed all their protocols and the repairman must come again. New today is the fridge has stopped working and the food is 60 degrees. Called today and they said we will send the repairman out again. I’ve now lost all my food along with many fresh vegetables the last three months from freezing. GE is sending a check again for $125 Earlier they sent $100. This is a nice gesture but with todays prices doesn’t even cover my loss or the cost of a mini fridge I purchased from a friend for my eggs, milk, yogurt and what fresh veggies we can fit. My case number with GE is ********. This has been going on for months. The new fridge cost us $1800 and is of no use. The receipts for my purchase are in my desk at work and I can provide at a later date. At this point GE should be replacing this appliance and providing additional funding for our losses!! Please help.

  

  Business Response

  Date: 07/26/2022

  Thank you for the opportunity to review consumer complaint ID: ********. 

  I'm sorry to hear of the issues this consumer has experienced with her GE refrigerator. 

  She has a technician returning to her home today to diagnose the problem.  I told her that I would follow up after today's diagnosis. 

  Please contact us if there are any further questions or concerns. 

  Customer Answer

  Date: 07/26/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
  
  

  The repairman was at my residence and changed several parts   He advise that we wait a few hours and then check the temperature of the cooler, upper part   It still is over 60 degrees   So I’m left with a non working cooling unit.  Thank goodness the freezer still works as I can use the ice in the two travel coolers to keep my milk and perishables fresh. I left a message with my new rep at GE named ***** *******   What am I to do!!! This is his fifth trip to my home  $1800 for the unit, hundreds of food items lost and I still have a no working unit that is less than six months old in my kitchen.  I’ve been more than patient!   I can’t believe this is cost affective for the company to keep paying for him to come to my home.  Much less for me to continue to loose time from work to be available. Please help.  

   

  Regards,
  
  
  
  ******* ******* ******

  

  Business Response

  Date: 08/04/2022

  Thank you for the opportunity to review this consumer's feedback. 

  We have issued a refund for the cost of the unit in full. 

  She has accepted this as a fair resolution to her complaint. 

  Sincerely, 

  Executive Consumer Relations

  Customer Answer

  Date: 08/04/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ******* ******* ******
  
  
  
  

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