Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE

  3135 Easton Tpke Fairfield, CT 06828

• 

  General Electric

  1461 N 40th St Allentown, PA 18104

• 

  GE Appliances

  8146 State Rd Burbank, IL 60459

  
• 

  GE Service Management, Inc.

  PO Box 100 Rapid City, SD 57709

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE dishwasher (Model# ************) about two years ago. About one year ago it wouldn't turn on. About a week after that we had a power surge and it magically started working again for three days. I had to cycle the breaker in the garage to get it to turn on again whenever I needed to use it. Now that won't even work. After researching it on ****** I found that this is caused by the control board going bad and it is a known issue with this model. There are over 900 bad reviews on this issue on GE's product page! GE refuses to admit that this is a known issue or do a recall on this unit. At first they would send someone out to do an update to the unit. This worked for about two months and it won't turn on again. All I want is for GE to fix the problem right this time or replace it with a new model. I am attaching 5 reviews that all have the same problem. As I said before, there are over 900.

  

  Business Response

  Date: 06/18/2025

  Thank you for the
  opportunity to review Complaint ID# ******** 6/17/2025.
  
  I spoke with the consumer on
  6/18/25.  I offered to schedule a service
  call on her dishwasher which is several years out of warranty.  I’ve also given her the option to replace the
  product through an age-based discount.    
  
  GE Appliances

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our GE Profile fridge was originally purchased in March 2022 and received to our possession in April 2022. We had our initial problems with the ice maker and freezer starting October 1 2024. GE quoted us 2-3 weeks before they could come evaluate the problem so we reached out to a separate 3rd party in the hopes of correcting our issue sooner (we had a baby on Sept 30). After 2 separate, unsuccessful repairs performed by the 3rd party, they informed us that our compressor was bad and we should contact GE since the item would be under warranty.
  
  The GE tech came in December (ice maker/freezer still not working), after we had lost food and breastmilk for newborn, and insisted on fixing our control board rather than our compressor, which they assured us was fine. After charging us $598.45 to replace the board, we still did not have a working ice maker/freezer. We had them come back out at which point they claimed our compressor must have gone bad from the time between control board and this latest appt. It took until early January before we had a new compressor put on. The ice maker/freezer worked for 2 months before we started seeing issues again when we lost more food and breastmilk by the temperature rising past safe food preservation levels.
  
  We have had 6 appointments since end of March resulting in zero progress on solving our issue, inclusive of multiple no-shows from technicians without communication. We have not had a working ice maker or freezer for the better part of 8.5 months and no clear resolution in sight.
  
  I believe this is a significant lapse in honoring the base level expectation of product quality and the warranty coverage provided from purchasing this product within the standard warranty period. In addition, we should be credited back the $598.45 fix that was applied to a part that was never going to solve our problem and either have a working refrigerator provided as a replacement or refunded the money to go purchase a new one in its place.

  

  Business Response

  Date: 06/20/2025

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the trouble this consumer has had with their refrigerator. 

  They currently have a service date scheduled for 6/27.  We tried reaching out to them to see if they wanted sooner service, but we had to leave a voicemail. 

  We will continue to reach out to them in hopes for a quick resolution to their complaint. 

  Customer Answer

  Date: 06/23/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I returned the call from Friday morning, June 20th, in under an hour requesting a phone call back by EOD to discuss the scheduled follow up. No return call was made. We have had 10+ service tech appointments since December to either evaluate the refrigerator or to perform service. Each appointment takes 2-3 weeks in between due to the limited number of technicians in the area and the quality of service is lacking. I do not believe the company is acting in good faith and attempting to avoid honoring their warranty. 

  
  Sincerely,
  
  
  
  **** *******

  

  Business Response

  Date: 06/24/2025

  Thank you for forwarding the response regarding complaint ID: ********

  We tried reaching out to the consumer again, but we had to leave a voicemail. 

  We do see that he has a service appointment on Friday, 6/27 from 8-12. 

  We will follow up after the service call has been completed. 

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLEASE SEE ATTACHED LETTER - MUCH APPRECIATED.

  

  Business Response

  Date: 06/24/2025

  Thank you for the opportunity
  to review complaint id#******** dated 6/17/2025

  Please
  be advised that consumers unit is nearly 3 years old and out of warranty. The consumer
  has been reimbursement for the service contract by warranty company. As a
  gesture of goodwill we have issued a partial refund for the home trip/diagnosis
  charge. Consumer declined the repair due to cost.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 06/24/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  ***** is who I spoke with from GE - She contacted me after I complained to BBB.

  She expressed that we should have contacted GE before someone came out to give an estimate of damage.

  This makes no sense. We contacted GE and that's why they sent someone out to us and we had to pay for it.

  The one year warranty was expired.

  ***** expressed that when we were quoted the price to fix the dishwasher by the man who came to our apt to look at it, GE could have worked with us to lower the fee for someone coming out to give us an estamate to fix the dishwasher and reduce the fee to fix it.

  GE is sending us a $50 check which is not at all sufficient or appropriate or fair.

  No dishwasher should break in 3 years. She did agree.

  We went to numerous stores to get another dishwasher and spent at least $500 more than we did originally,  It would take over a month to get just about any other dishwasher.

   

  We feel it is appropriate to receive compensation for the cost of the broken machine (what we paid in full) and the entire amount to have someone come to give usan estimate.

  Also, we would like the $500 plus difference for what we spent on a new machine.  See attched please.

   

  We always buy GE and unlress this is settled fairly, we will nrever do so again.

  This is not what we expected from GE. 

   

   

  
  
  
  
  Sincerely,
  
  
  
  ******* ************ ******

  

  Business Response

  Date: 06/26/2025

  Thank you for the opportunity
  to re-review complaint id#******** dated 6/25/2025

  Please
  be advised that the consumers unit is nearly 3 years old and out of warranty. A
  technician was out and diagnosed the unit and advised of an estimate as the
  unit was repairable. Consumer declined to have the unit repaired and instead purchased
  a non GE product the same day (according to receipt) the complaint was
  initially filed. The technician trip/diagnosis fee is a valid charge and as a
  gesture of goodwill they were issued a partial refund. Consumer initially
  purchased an extended warranty to get the broken unit repaired not realizing
  she had to wait 30 days for the contract to take effect on a broken appliance. They
  requested a refund for the contract and that has been issued. We will not be
  issuing any further compensation.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 06/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* ************ ******

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a washer/dryer set from ***** on May 20, 2025 for a total price of $1302.90. The washer/dryer set was delivered and installed on May 21, 2025. Upon delivery, I attempted to dry a load of clothing. It took hours to dry a small load. I figured it was just a user error as I was not accustomed to the settings on this dryer. I reached out to my daughter for assistance. She came a few days later and attempted to use the dryer. However, even on the highest setting, the dryer took 3 hours to dry a small load. We contacted ***** to see about exchanging the dryer. We were told that ***** has a 48 hour return/exchange policy window (which we were out of by 4 days). We were instructed to contact GE Appliances. We reached out to GE on May 29, 2025 and a repair was scheduled for June 2, 2025. On June 2nd, it was determined that this brand new dryer has a faulty electrical component. Parts would need to be ordered and it would be repaired on June 16th. On June 16th, the technician attempted to repair the electrical component, but determined that the dryer is still not heating and another repair would be scheduled to try to fix the issue. At this point, I have been without a dryer for almost a month. I have requested to discontinue the repair process and just have the dryer replaced. According to ******* in GE's customer relations department, GE is allowed 6 attempts of repair before replacing. I feel that number is excessive. When I purchased a brand new dryer, there was an expectation that the dryer would work. I should not have to wait months to use my brand new dryer. I would greatly appreciate your assistance with this matter.
  
  Case Number for customer relations: ********

  

  Business Response

  Date: 06/17/2025

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the trouble this consumer has had with their dryer. 

  We tried reaching out to discuss this further, but we had to leave a voicemail. 

  We will continue to reach out to the consumer in hopes of a quick resolution. 

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding a range purchased in December 2024. I do not remember the purchase price because the store I purchased it from gave me a substantial discount due to some major issues. I have had numerous technicians to my home to try to remedy a high flame issue on the first two burners. Caps have been sent to remedy this issue at least 6+ times. After speaking to another consumer rep today they are sending caps again. This is not solving the issue. Consumer Relations department keeps giving me the run around. This is a safety issue an issue that should be top priority not passed from department to department with no resolution to the consumer. I have wasted way too much time on the phone trying to resolve this along with the hours I sit waiting for technicians to come to my home. My time is valuable which obviously is not being taken into account! I understand sometimes things came be difficult to repair but this is becoming more than ridiculous. I have tried to get this fixed. Have been told not approved for replacement and at this point I do not want this same range to have the same issue. I would like the equivalent or upgraded range at no cost to me. Please call me at ************ for any and more details. Thank you

  

  Business Response

  Date: 06/24/2025

  Thank you for the
  opportunity to review Complaint ID# ******** 6/16/2025.
  
  Parts have been ordered for the
  consumer’s product.  A follow up service
  call is scheduled for 7/15/25.  GE will
  follow up with the consumer once the repair has been completed.         
  
  GE Appliances

  Customer Answer

  Date: 06/24/2025

  
  
  Complaint* ********
  
  
  
  I am rejecting this response because:  GE has been sending the same parts time and time again  they are giving me the run around  I have had technicians to my home numerous times and not a single one has been able to correct the problem  each technician sees the issue calls in to GE to speak with another technician and they also have agreed with the  technician here at my residence  this has been ongoing since December and I have been more than accommodating to GE for a resolution  I am requesting a new range (not that model) but equivalent or better    I really want this fixed/resolved  I will allow the technician to my home on July 15, 2025  but if not fixed then we need to move to the next step and stop tying up my time and the technicians locally  thank you

  
  
  
  Sincerely,
  
  
  
  **** *** ********

  

  Business Response

  Date: 06/24/2025

  Thank you for the
  opportunity to review Complaint ID# ******** 6/16/2025.
  
  GE will follow up with the consumer
  after the next service call.           
  
  GE Appliances

  Customer Answer

  Date: 06/24/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Because I want to keep this issue open. I would also like to mention I received the ne caps/ parts GE said they were sending and they have made the issue worse!  I will await the service  technician and proceed from there. Thank you
  
  Sincerely,
  
  
  
  **** *** ********

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have experienced unresolved service issues, and lack of effective customer support related to two of the four GE appliances purchased in September2024 as part of a kitchen remodel—a GE Cafe double oven and a GE Cafe refrigerator.
  
  Only seven months after installation, the double oven experienced a critical failure when the internal light bulb blew, triggering a short circuit that rendered the entire unit inoperable for several days. Since then, I have endured ten separate technician visits—on April 14, 15, 17, 22; May 20, 28; June 1, 2, 13, and 16—without resolution. These visits have been marked by misdiagnoses, ineffective or temporary repairs, and an overall failure to address the core issue.
  
  To compound matters, the refrigerator door also broke and remains in need of replacement parts and repair. It is highly disappointing—frankly unacceptable—that two major GE appliances have experienced significant failures within such a short time frame.
  
  Equally troubling is the poor customer service I have encountered throughout this ordeal. Despite numerous phone calls and service requests, I have been met with conflicting information, excessive wait times, and a lack of transparency or follow-through. Technician appointments are often unproductive, and I have yet to receive a definitive resolution timeline or consistent support from GE.
  
  At present, I am left with an oven that is not fully functional, a damaged refrigerator, and no faith in the current service process.
  
  Accordingly, I request the following:
  
  Immediate full replacement of the defective GE double oven.
  Expedited and complete repair of the refrigerator door, including prompt delivery and installation of required parts. This situation has caused significant disruption and unnecessary stress to my household. I

  

  Business Response

  Date: 06/24/2025

  Thank you for the opportunity
  to review complaint id********* dated 6/16/2025

  Please
  be advised that I tried to reach consumer a couple of times (6/17 & 6/24)
  however, I was unable to do so and had to leave a voice message. Consumer is
  welcome to return my call to the number left on their voicemail and I am happy
  to discuss further.
  
  Please contact me if you have
  any additional questions regarding this matter.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GE refuses to replace or refund for a washing machine. They have sent multiple technicians out and the problem still persists. I have spend 50 hours or so trying to resolve the issue and they simply will not fix the situation.

  

  Business Response

  Date: 06/16/2025

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the trouble this consumer has had with his washer. 

  We have agreed that it's no longer cost effective to repair and offered to replace it at no cost to the consumer. 

  He has accepted this as a fair resolution to his complaint. 

  Customer Answer

  Date: 06/16/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to multiple representatives and have a Case No. ********* I submitted a warranty claim for a ******* ******** machine I purchased for my wife at Christmas. The product did not come with a specific part (disposal box). I've been trying to get a replacement part for ~ 6 months from GE without success. The machine is unusable. I would like a replacement machine with that includes the part OR get a refund with the return of the unusable machine. I placed the request to a phone representative in early May. I received an email from Tamika on 5/5/25 requesting (1) proof of purchase; (2) picture of model and serial tag, video explanation, WHICH I PROVIDED ON 5/15/25. I have not received any response and I CANNOT GET ANY RESPONSE TO MY SUBMISSION. The correct email for response is: **********************

  

  Business Response

  Date: 06/17/2025

  The complaint was submitted on 6/16/2025 and was assigned an ID of 23473427.  

  GE Appliances has been in touch with the consumer and has resolved the complaint.

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new home and closed on the home on 02/28/2025. We had issues with the dishwasher, immediately. I was having to re-wash my dishes after the dishwasher ran. A service rep named **** from ******** came out. He stated that even thought the dishwasher was working as expected, there was nothing that could be done about my dishes not getting cleaned. Since the priduct was less than a month old and had only been used 3 times. I requested an upgrade and offered to pay the difference. GE told me no. We had another issue with the dishwasher and a problem with the oven. I requested service, again. **** comes again… claiming to know nothing about the dishwasher. He determined issues with it… said that he would log a service request, order the parts, and return on saturday - 06-14 to repair. No show or call. The parts for the stove did get shipped to my home. This service has been terrible. GE was not our choice… it was who the builder used. And that’s fine, but the service has been unacceptable. There has been lots of back and forth… no appreciation shown for the customer.

  

  Business Response

  Date: 06/18/2025

  Thank you for the
  opportunity to review Complaint ID# ******** 6/14/2025.
  
  GE service has ordered a part control
  board for the dishwasher.  We will follow
  up with the consumer after the repair.       
  
  GE Appliances

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new GE washer a few months ago. For the most part, we are quite pleased with it. We have recently noticed, however, that it dispenses only hot water, even on the cold setting. Since it is still under warranty, we would like to obtain warranty service. On the designated website, however, we could find no link or information to obtain warranty service. When calling 800 GE CARES, we could also find no warranty support option nor speak with a real person. We would like to know how to obtain warranty service and schedule it. Obviously, we don't want to pay for something that should be covered under warranty. It shouldn't be difficult to make a warranty claim.

  

  Business Response

  Date: 06/16/2025

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the trouble this consumer has experienced with her washing machine. 

  I tried calling to discuss this further, but I had to leave a voicemail. 

  We will continue to reach out so we can come up with a fair and reasonable resolution. 

  Customer Answer

  Date: 06/19/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.  I received a call the very next morning and was helped to schedule the needed warranty service.  I consider GE's response to be outstanding!

  I should add that we are quite pleased with the GE washing machine, and I trust that this glitch will be swiftly resolved under warranty.

  I suggest that GE add more clear and specific instructions to schedule warranty service (as opposed to non-warranty service) on the website and via the telephone service line.  I also encourage them to seriously consider adding an option to speak to a real person instead of forcing their customers to waste time going around in circles with AI.  Sometimes, we just need to talk to a real person!

  
  
  
  Sincerely,
  
  
  
  ***** ******** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.