Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE Appliances

  Appliance Park Louisville, KY 40225-0001

  
• 

  GE Appliances

  1861 Polk St Chattanooga, TN 37408

• 

  G E Appliance

  505 Chelan Pl NE Renton, WA 98059

• 

  GE

  41 Woodford Ave Plainville, CT 06062

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I BOUGHT A GENERAL ELECTRIC DRYER FROM HOME DEPOT WITH A WARRANTY. THE DRYER STOPPED WORKING AND HAD TO BE EXCHANGED AT THE STORE TWICE. THE DRYER IS BROKEN NOW AND WE ARE GOING THROUGH ALL OF THE HASSLE LISTED IN THE PHOTOS UPLOADED. WE NEED TO RECEIVE A BETTER DRYER OR A REFUND EXPEDITIOUSLY SO THAT WE CAN GET OUR HOME BACK ACCESSIBLE TO MEET MY PHYSICAL IMPAIRMENTS. MY CASE NUMBER IS 16528613.

  

  Business Response

  Date: 06/20/2025

  The complaint was submitted on 6/14/2025 and was assigned an ID of ********.  

  GE Appliances has been in touch with the consumer, manufacturers warranty service is scheduled for 6/23/2025.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/2 a large jagged piece of metal (approximately 1.5” x 2.5”) broke off from the seamof the drum during a cycle. As addressed by the tech it is from a manufacturing defect. This poses a serious safety hazard and has been a hazard.
  6/2 Defect discovered
  6/6 Service app
  6/12 Repair rescheduled - delay
  6/13 Repair rescheduled again
  The GE technician briefly inspected the damage and concluded that a drum replacement would suffice. However, this does not address potential issues such as, Electrical damage from water leakage. Structural damage from metal edges during spin. Unknown long-term effects from the initial defect.
  I was informed that while GE would cover the cost of parts, I would be responsible for labor costs. This is unacceptable for a nearly new dryer that failed due to a manufacturing defect.
  Legal Basis: Under Oregon law, including the Implied Warranty of Merchantability (ORS 72.3140) and the Unlawful Trade Practices Act (ORS 646.608), I believe this dryer is not fit for its intended purpose and is a potential safety risk. Even though the official GE warranty has expired, Oregon law provides additional consumer protections.
  GE’s own warranty documentation acknowledges this: “Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.”
  I have two young children and have been without a functional dryer for almost two weeks. And apparently, before this was using a broken, unsafe machine.
  I purchased in March 2022 and this is not an issue of wear and tear. A metal shard launched inside my dryer, which could have led to electrical damage, fire, or injury. A replacement drum does not guarantee long-term safety.
  I paid $1,079.99 for this GE dryer, expecting a safe, long-lasting appliance. Instead, I’ve experienced a severe manufacturing defect and unacceptable delays. I have attatached 2 photos and receipt

  

  Business Response

  Date: 06/18/2025

  Thank you for the
  opportunity to review this consumer’s situation on complaint id# *********
  
  Please be advised
  that GE has spoken with **** ******* and advised her that due to appliance being able to be repaired we will proceed with service on the dryer. Our GE technician was at **** ********* home on June 16th to complete the service repair.

  Please contact me
  if there are any other questions or if I may be of further assistance.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary: We purchased a GE refrigerator from ****** installed on May 29th. By June 6th, the refrigerator's compressor stopped working. This is a faulty product that should be replaced.
  
  Details: Purchased from Lowes on May 21st. Installed on May 27th. On the following Friday June 6th, we noticed two "clicks" coming from the back of the fridge. The following day, all the ice was melted in our freezer. I have had multiple phone conversations with GE customer support. First, they told me it was a Lowe's problem. Lowe's has an agreement with GE that anything past 2 days after installation is on GE. GE sent out a repair technician that is not licensed to work on "seal work" made the determination he could not repair my refrigerator after 30 seconds of talking to him. While on hold with GE, he felt the compressor's warmth to make sure he was doing what GE was going to ask him. He put his conversation with GE on speaker phone. He opened up a case for determination on whether it should be replaced or transferred to another service provider. I then called immediately after to speak to Customer Care. They lied to me saying the technician stated the appliance was repairable. First, at no point in his conversation was the question asked. Second, a technician that is not certified to do repair work, isn't certified to determine repairability. GE Customer Care's Supervisor Moe continued to talk in circles with me and refuse to answer my direct questions.
  We have been without a working fridge for 7 days, and the next appointment to determine repairability isn't until the 24th. That is more than two weeks without a fridge.
  GE products should not be defaulting after one week in service.

  

  Business Response

  Date: 06/24/2025

  Thank you for the
  opportunity to review Complaint ID# ********. I called and spoke with the consumer on
  6/24/25 to discuss their complaint.
  
  ******* ******* 

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a GE refrigerator at ****** in December 2024. Last month it quit cooling and freezing. On May 28th a service tech that GE sent said the compressor is bad and he was not qualified to fix it. . But GE wants to send another tech out to take another look. But apparently they cannot find anyone in this area. June 2nd a tech sent them an invoice for payment but he did not even come out here! They continue to tell me wait 48-72 hours and someone will contact you. They did send me $250. To get a rental while we waited to get ours fixed. We did not get the rental but used the money for groceries that we lost when the fridge stopped cooling. I had no idea it would take this long to resolve this matter! And it is still not working and they now have asked me to find a local service man. This is ridiculous! I was okay with swapping it out at first, but now I want my money back. I do not even want a GE any longer. They have the worst customer service and I no longer have faith in GE products.
  I have dates, times, emails of all correspondence, as well as receipts. The fridge has a one year warranty with GE but they are not honoring it. I’ve been patient but now I’ve become angry and aggravated and just need and want a refrigerator . Please help me get my money back. We work hard for what we have and they sold us a bad refrigerator.

  

  Business Response

  Date: 06/18/2025

  Thank you for the opportunity
  to review complaint id********* dated 6/13/2025

  Please
  be advised that a return authorization has been issued to the retailer for this
  consumer. They have been advised that they need to work with the retailer on
  next steps.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 06/19/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******* 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 3 air conditioning units, all came damaged. Tried to reach out directly on ******* and was not responded to. I contacted by phone and was told they could not replace the units. I could spend another over $600 to buy three more units and would get a refund for the difference. The units are no longer on sale so I would need to spend $1300.

  

  Business Response

  Date: 06/13/2025

  Thank you for the opportunity to review complaint ID: ********
  
  I'm sorry to hear of the frustrations this consumer has had with their AC unit .
  
  We tried reaching out to discuss this further, but we had to leave a voicemail.
  
  We will continue to reach out in hopes for a quick resolution.
  
  

  Customer Answer

  Date: 06/18/2025

  
  
  Complaint: ********
   
  
  I am rejecting this response because: I was requested to provide proof of purchase. Here is the three items in order, as well as date ordered, delivered and charged.
  
  
  
  Sincerely,
  
  
  
  ******* ********

  

  Business Response

  Date: 06/23/2025

  Thank you for the opportunity to review complaint id#******** dated 07/19/2025. 

  Consumer has been contacted with an alternate model. We are awaiting her approval. 
  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a GE Cafe refrigerator. Within under 2 years, the refrigerator was deemed unrepairable. GE customer care offered a deep discount on a replacement, which I agreed to. The replacement arrived non-functional. GE is unwilling to remediate this issue in any reasonable manner, only refunding what I paid for the 2nd appliance.
  
  The issue with unrepairability is common among these refrigerators. Numerous reviews describe the exact same issue. This is a manufacturing defect that should be subject to recall, not pain and expense for the consumer.

  

  Business Response

  Date: 06/18/2025

  Thank you for the
  opportunity to review Complaint ID* ******** 6/12/2025.
  
  A no charge refrigerator exchange is
  scheduled for 6/19/25.  GE will follow up
  with the consumer once the exchange has been completed.     
  
  GE Appliances

  Customer Answer

  Date: 06/19/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Yep, they sent another fridge which the delivery team literally dropped on its side as they took it off the truck. This is laughable at this point.
  
  
  
  Sincerely,
  
  
  
  *** *****

  

  Business Response

  Date: 06/23/2025

  Thank you for the
  opportunity to review Complaint ID* ******** 6/12/2025.
  
  *** ********* successfully completed
  the new refrigerator exchange on 6/19/25. 
       
  
  GE Appliances

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Ge dishwasher in November 2024. Bottom rack had numerous rust spots and crack. Was told by the rep that that's been a problem so she replaced my bottom rack. Now the top one doing the same current rep say needs pics and is blaming hard water and most likely won’t replace it. In 8 months the racks started to rust. That’s says a lot about the quality GE is putting out. All reports I’ve read said rusting shouldn’t occur for 5 to 7 yrs even without a water softener. GE wants to blame it on the water.. ya maybe after 5 yrs not 8 months. Will NEVER BUT GE AGAIN!!!!

  

  Business Response

  Date: 06/13/2025

  Thank you for the opportunity to review complaint id********* dated 06/12/2025. 
  Consumer has been contacted. His part has been ordered, and warranty has been explained. 
  
  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 83 year old mother bought a new a GE fridge about 2 years ago and for the last 6 months it has not been turning off running continuously. We had an appliance repair company diagnose the issue and replaced a defrost timer same issue cost 250.00. Called another repair company they replaced the heating element cost of repair 500.00 still have the same issue. Called a third company and the tech said the issue is in the sealed system and he can repair it but the cost would be more then a new fridge he suggested I call ge direct so I did I called GE direct and they sent a repairman. He showed up with a temperate gauge put it in the freezer for 1 minute and saw the reading then says it’s working fine and left. I called back GE and they said they can offer me a new fridge with a 200 dollar discount so basically the new fridge will only last two years makes no sense all I want is a working fridge the original cost of this fridge was 1100.00 purchased at. **** *****

  Customer Answer

  Date: 06/12/2025

  the manufacture is a one year warrantee all i am asking is that they repair it or replace it it is 1 year post warrantee or at least pro rate so i can get a new fridge 

  

  Business Response

  Date: 06/20/2025

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the frustrations they've had with their refrigerator. 

  We tried reaching out to discuss this further, but we had to leave a voicemail. 

  We will continue reaching out to the consumer until a fair and reasonable resolution has been met. 

  Customer Answer

  Date: 06/23/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** **** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE Profile model************ at my local ****** store on December 27, 2024. Having owned a couple of GE brand stoves, this model was a major disappointment. The oven did not function properly nor did the broiler. Food would get burned on the outside layers but fail to properly cook each meal proportionately. The inside portions would always be undercooked/heated. Many meals were wasted to say the least. As far as the broiler there was a continuous malfunction of never turning on. So within 30 days, I contacted ****** to report the issues, and they had the stove removed and replaced with another unit of the same exact model. Right away the same performance issues were exhibited in this new replacement unit. This time I contacted GE Customer Relations ************** and was given a case* ********. GE then contracted a technician/repair company, Advance Appliance 51 Smart Ave.,Yonkers,NY 10704. I believe their office has 2 phone numbers: ************ *** ************. I had a minimum of 3 repair visits, where their technician **** was at my home for several hours combined. I was given the “runaround” between Advance and GE for several weeks as I pursued a refund or an upgrade for a better model. It was clearly evident that I was being strung along with a stalled process. First they tried tweaking onboard temperature settings. Next told me I needed new parts to complete the job. This is a brand new unit. Parts arrived weeks later and the tech could not resolve the issues after the new components were installed. At that point, **** said he had to submit a final report to his office claiming that a fix was not reached. Weeks later I was contacted and told that the case was closed, the stove was operational and I may be responsible to pay for the Advance visits. The incompetency of Advance Appliance in addition to the lack of compromise from GE is not acceptable nor ethical. Today I am stuck with a defective appliance and still no compromise from GE.

  

  Business Response

  Date: 06/18/2025

  Thank you for the
  opportunity to review Complaint ID# ******** dated 6/12/25. I called and spoke with
  the consumer on 6/18/25 to discuss their complaint.
  
  ******* ******* 

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a GE window air conditioner last July when an old unit went out. A week ago I started using it for the first time this year and the compressor came on but there was no cool air. I called GE to see if I could get the unit replaced because it's not a year old and they they could refund me in a few months if I bought another unit. That's not a satisfactory answer and I'm disabled on low income and don't have the money to do that. I asked for other options and they said they could send someone out to see if it could be repaired. They said they would call me back this past Mon but they didn't. I did however receive an email after 4 pm saying they were looking for a service provider and would get back to me on Friday this week. I'm disabled from pulmonary blastomycosis that affects my heart and lungs and am struggling with the daily temps in the upper 80s. It's over 90 in the house every evening and my dog is struggling too. I actually turned the air conditioner back on on Sunday because it was so hot. I was hoping for a miracle but there was no cool air. It did however start smelling burned so I shut it off and unplugged it. I had to get my neighbor to remove it from the window so I could use a fan to blow the burned smell out. I waited for them to call on Mon and when they didn't call back but emailed, I replied to the email and let them know what happened and that the unit was no longer in my window. I also reminded them of my medical condition that I discussed with them on the phone a week ago. There has been no response. It was not a "do not reply" email. If they were willing to refund me in 3 months why can't they just deliver another unit NOW? I can't take much more of this heat, don't feel like eating and can't function after noon because I feel like I'm suffocating. This issue threatens my health & well-being unlike that of a washer, dry or refrigerator failure & they're not giving it priority if I have to wait a week to see if they found a repair person

  

  Business Response

  Date: 06/12/2025

  Thank you for the opportunity to review complaint ID: ********
  
  I'm sorry to hear of the frustrations this consumer has had with their window AC unit. 
  
  We tried reaching out to discuss this further, but we had to leave a voicemail.
  
  We will continue to reach out in hopes for a quick resolution.
  
  

  Customer Answer

  Date: 06/13/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******* 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.