Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE

  3135 Easton Tpke Fairfield, CT 06828

• 

  General Electric

  1461 N 40th St Allentown, PA 18104

• 

  GE Appliances

  8146 State Rd Burbank, IL 60459

  
• 

  GE Service Management, Inc.

  PO Box 100 Rapid City, SD 57709

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refrigerator had the compressor replaced in 2024. Less than one year later the refrigerator compressor is out again. I have new out of a refrigerator on and off for several months now. GE neglected to send out a technician in a timely manner and the appropriately fix the reoccurring problem. Now they are scheduled to put a new compressor to solve an ongoing issue. I need solutions to this problem now. And a new compressor didn’t fix it the first time so how is it going to fix it again.

  

  Business Response

  Date: 06/17/2025

  ID of *********  

  GE Appliances has been in touch with the consumer, the consumers unit is covered under the manufacturers warranty, the warranty is for functional repairs, the unit is repairable and parts have been ordered to repair the unit, the technician and servicer will be back out once the parts have been received.

  Customer Answer

  Date: 06/17/2025

   
  
  Complaint: ********
   
  
  I am rejecting this response because:

  they have not completed the repairs. They said they would send me a check of $200 to get a fridge and they haven’t sent me anything. 
  the fridge is not working the parts have not arrived and I don’t have time to wait for a repair. I need a replacement. The parts ordered are a new compressor which was already replaced. The compressor being replaced in less than a year is a major red flag and should be sufficient to be eligible for replacement. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 06/18/2025

  GE Appliances has been in touch with the servicer, the servicer said all parts should be in for the repair tomorrow and they will be reaching out to the consumer to schedule the repair, the consumer has been notified of this.

  Customer Answer

  Date: 06/19/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  they are not repairing the refrigerator today that is a lie. They have not contacted me to schedule the repair thus far and It is 11:09 am pacific day time. 
  I am rejecting the response because I have a letter of commitment from Missy Smith that this refrigerator is under warranty and I want the refrigerator to be replaced under warranty. 
  
  This refrigerator has broken down multiple times. The compressor and motherboard have been replaced and another repair for compressor is yet to be scheduled. The unit is unpredictable and has failed already on multiple occasions. 
  I am requesting the replacement of the refrigerator with an equivalent model of equal quality and features, as per the manufacturer’s warranty and BBB best practices .
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 06/20/2025

  GE Appliances has been in touch with the consumer and the servicer, the unit is covered under a functional repair letter of commitment, this does not cover replacement, the unit is repairable, the parts have been ordered, the servicer stated they would reach out to the consumer to schedule the repair. This is all within the letter of commitment, no further action to take.

  Customer Answer

  Date: 06/23/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response

  ********* ***********
  ******** ******* * ******** **********
  **** ***** ****
  ****** ******* ** *****
  Subject: Urgent – Request for Replacement of Whirlpool Refrigerator ********************** *******************
  I am writing regarding my Whirlpool refrigerator which is still under warranty. Service visits have occurred on [June 26, 2024], [April 29, 2025], and [May 23,2025] [June 6, 2025] and [January 2025] to repair multiple issues where the unit has failed to cool in all three compartments, ice box not functioning and multiple replacements of the compressor and mother board units for the refrigerator , yet the appliance remains non-functional. It has now been two weeks (14 days) since the initial repair request.
  According to Whirlpool policy and industry if a warranty repair is not completed within a reasonable timeframe—typically two weeks—the consumer is entitled to request a replacement. Furthermore, the Magnuson–Moss Warranty Act requires replacement after a reasonable number of unsuccessful repair attempts .
  Resolution Requested:
  I respectfully request a full replacement of my refrigerator, either via Return Authorization (RA) or a new unit of equal or greater value. Please confirm receipt of this request and initiate the replacement process within seven (7) business daysof your response.
  I have already hear from ***** ***** who is denying the replacement on this unit. 
  I intend to escalate this matter—first through Better Business Bureau complaints and, if necessary, legal channels under the Magnuson–Moss Warranty Act—if it is not resolved promptly.
  Thank you for your timely attention to this urgent matter. I look forward to your confirmation and the swift replacement of my refrigerator.
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against General Electric (GE) regarding a highly unsatisfactory service experience involving my GE dryer, which is still under its one-year warranty.
  
  On May 15, I contacted GE customer service to report an issue with my dryer and scheduled a technician visit for May 20, with a time window between 12:00 PM and 5:00 PM. But no one showed up. Moreover, I received no call, message, or explanation regarding the missed appointment. This not only wasted half of my day but also left the issue completely unaddressed.
  
  On June 3, I called GE customer service once more to follow up. I was informed that GE had internally decided that the issue was installation-related and deemed a technician visit unnecessary. However, I was never informed of this decision beforehand. I explained that I was unable to resolve the issue myself and that no one had even inspected the dryer in person. Despite the fact that my dryer is still within the warranty period, I was told that they would not schedule another service visit. After that, the representative ceased responding altogether.
  
  I find this experience to be extremely disappointing and unacceptable. GE failed to honor a scheduled service appointment, failed to communicate any change in status, and ultimately denied support for a product that is still under warranty.
  
  I respectfully request that GE be held accountable for their failure to provide the promised service, and that they be urged to promptly send a qualified technician to inspect and repair my dryer as originally agreed.
  
  Model Number
  *********** ****** ****** ********

  

  Business Response

  Date: 06/17/2025

  The complaint was submitted on 6/6/2025 and was assigned an ID of *********  

  GE Appliances has been in touch with the consumer to get manufacturers warranty repair scheduled.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new GE dishwasher from Home Depot mid-April. The product was delivered and professionally installed by Home Depot on 4/21. After having the product for 6 days, it completely stopped working. On 4/28, I called Home Depot and they had their team look at it to ensure it was properly installed. The workers deemed it defective and said a new appliance should be issued, however since it had been 48 hours since installation I was told it was a manufacturer warranty issue and to contact GE. GE stated someone (3rd party vendor) would have to see if the dishwasher could be repaired prior to replacing it. They scheduled me for a repair with a company that was no longer in business, despite giving me a window for when the repair would be done by said company on a specific day. When I tried to call the number for the company that GE provided, it was disconnected. I contacted GE and they said they were unaware the company was not in business, despite it being their vendor. They scheduled me with another repair company, US appliance. The repairman came out and said the motherboard needed to be replaced. That company has now canceled the appointment for the repair TWICE. The first time “the technicians truck broke down.” Today, “he was not feeling well.” I believe this is a violation of the warranty terms and that GE is engaging in fraudulent practices with companies in order to avoid repairs. The fact that they will not fully replace or refund a brand new product and allege they are scheduling a repair, but are not is a complete falsification of the terms of the warranty. They will not give an option for a refund either.

  

  Business Response

  Date: 06/09/2025

  Thank you for the opportunity
  to review complaint id#******** dated 6/6/2025

  Please
  be advised that consumer is covered under a one-year manufacturers warranty for
  functional repairs. Consumers unit was repaired by an authorized servicer on
  June 6, 2025.
  
  Please contact me if you have
  any additional questions regarding this matter.

  
  

  Customer Answer

  Date: 06/09/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new Cafe Dishwaser that was delivered on 7/31/24 and failed in early March 2025. The water pump failed to turn off and it flooded our kitchen. Subsequently they have sent a private contractor warranty service to repair it. This has continued for months now and the repair company has made several return trips all 2-3 weeks apart, and replaced numerous components. They have not been able to fix it. They were here again today and GE told them to order new wiring looms. It will be another two weeks wait and will likely not fix the problem. Several weeks ago I contacted GE Customer Service and asked them to replace the dishwasher or send a qualified repair professional to fix it. GE informed me they had closed their file on it since it had been over 30 days. Additionally I was informed that it was no longer under warranty anyway. We ordered it and several other new Cafe appliances several months before the selling dealer delivered them while our new home was being completed. We are elderly and have used GE products for decades. It was an easy decision to purchase our next appliances from them as well. Now this once great company seems to be no longer concerned about standing behind their products. After all this wait and disruption they need to do the right thing and replace our defective dishwasher. Any assistance you can provide in bringing this to a satisfactory conclusion will be very much appreciated. Thank you.

  

  Business Response

  Date: 06/09/2025

  
  
  Thank you for the opportunity to review complaint ID: ********
  
  I'm sorry to hear of the frustrations this consumer has had with their dishwasher.
  
  We tried reaching out to discuss this further, but we had to leave a voicemail.
  
  We will continue to reach out in hopes for a quick resolution.

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought GE washer (***********) from ***** on 03/29/22.
  The washer stopped working on 5/29/25 less than 3 years after purchase. Appliance repair indicated that it was a bad control board and potential inverter issue. They request control board from GE and they were sent another defective control board. The repair man said the part is in backlog now and they are not able to repair it.

  

  Business Response

  Date: 06/05/2025

  Thank you for the opportunity
  to review complaint id#******** dated 6/5/2025

  Please
  be advised that consumers unit is over 3 years old and out of warranty.
  Consumer is currently covered under an extended warranty with another company and
  is working with them on the repair needed.
  
  Please contact me if you have
  any additional questions regarding this matter.

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dryer was making a noise and not drying the clothes on any settings. Called for a technician. Technician came out and plugged a device into the machine and said the unit was not getting hot enough to dry. Told me to have the landlord level the unit. Tried repeatedly to upsell me on $300 service contract for the next 2 years. I declined. Tech told me the work had a 30 day guarantee. The landlord had the unit leveled and it did not rectify the situation. Called back to have a technician come out again. Different technician came out, immediately said that a piece needed to be replaced and asked me who came out the previous visit. When I told him “his name was ********”, he laughed and muttered “that guy…” and something in Spanish. He looked up the part and said the piece was no longer being made. He told me to take a picture of his computer screen to show customer service, and that someone would be calling me. He gave me a phone number to call and the representative tried to sell me a new unit. I told them I could not afford a new unit. I was talking with a neighbor about this and he suggested a handyman. I paid this guy to come check it out and the first thing he did was vacuum out the vent. That immediately fixed the problem.
  
  The receipt and the first technician both stated the work had a 30 day labor guarantee. From my receipt:
  “GE Appliances, A Haier Company, Appliance Park AP5, Louisville, KY 40225. California license nos. ****** ****** ****** *** *****.
  All work performed comes with a 30-day labor guarantee.”
  
  I called customer service to ask for a refund for the first service appointment as the unit was misdiagnosed two times.
  I received this email today:
  “I'm following up with you today to advised that I'm not able to refund you for a misdiagnose. I am trying to reach out to tech to get his notes. I apologize for the inconvenience!”
  I called again and was told they will not issue a refund because the “all work performed” guarantee “only covers parts”.

  

  Business Response

  Date: 06/05/2025

  Thank you for the
  opportunity to review Complaint ID# ******** 6/4/2025.
  
  I left a voicemail with the consumer
  on 6/5/25 letting him know that I will request a reversal of his service call
  charge.
  
  GE Appliances

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a GE washer and dryer in February. The dryer broke in Late April and contact with GE showed no service in our area and to contact our own service technician. Told them they are responsible due to warranty. State would buy the dryer back and I could dispose of it, just send copy of sticker peeled off from the dryer (voiding the warranty) and copy of receipt. Went to Lowe’s and they printed off said purchase and amount paid and sent info to GE. GE states they need the receipt and I explained this is what they gave us, complete with said amounts. Meanwhile we are without a new dryer!!!

  

  Business Response

  Date: 06/04/2025

  Thank you for the opportunity
  to review complaint id#******** dated 6/4/2025.

  Please be advised that GE has spoken with Mr. ****** and we have processed the buyback for his GE Profile dryer at this time.

  Please contact me
  if there are any other questions or if I may be of further assistance.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a complete kitchen set up about 2 1/2 years ago. It’s been nothing short of a disaster the micro quit, the spin wands on the dishwasher broke and now the seal on the tub is coming appar, there’s rust on the tank and my kitchen floor is ruined it’s leaking.
  
  I had another brand for over 10 years and not a single problem

  Customer Answer

  Date: 06/04/2025

  Customer provided video, see attached

  

  Business Response

  Date: 06/05/2025

  BBB in regards to complaint ********** 

  GE Appliances has reached out to the consumer and offered the insurance company information as well as service.

  Customer Answer

  Date: 06/05/2025

   
  
  Complaint: ********
  
  
  We are working thru the process, have made contact with the insurance company and provided information to include a video, description of what happened. Am awaiting a reply to see what else is required. GE offered a visit and waiting for the insurance company to reply if it’s needed.,there is a question of sending the old part back but dishwasher has not been removed yet. 

  
  
  
  Sincerely,
  
  
  
  **** *****

  

  Business Response

  Date: 06/06/2025

  GE Appliances has given the consumer the insurance information for damage related claims. And scheduled a service appointment for the appliance.

  Customer Answer

  Date: 06/11/2025

   
  Good Afternoon,

    as of today 6/11 the appliance company has come out and inspected. They have found the seal between the upper and lower assembly has come appelarg something the tech said he’s never seen, and a pump failure, came apart. Possibly from parts of the seal. 
     The tech said he’s not seen this before and shouldn’t have made it thru QC the washer needs replaced might be other issues. 

    awaiting GE rep to return 

   

  Sincerely,
  **** *****

  Customer Answer

  Date: 06/16/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:   East bay appliance will be coming out today to fix the dishwasher but I’m becoming extremely concerned with the warranty company. I need to pay and send the part back and there’s deprecation on the floor.
    They have not committed to paying for damages and say they can’t set deprecation until seeing the estimate. 
    The floors was new to us purchasing 3/2012 
  

  
  

  
  
  
  
  Sincerely,
  
  
  
  **** *****

  

  Business Response

  Date: 06/17/2025

  GE Appliances has stayed in touch with the consumer on the appliance repair through a customer care servicer, which has taken place. As for the insurance that is with Sedgwick. We do not handle the claims, this has been explained to the consumer. No further action to take.

  Customer Answer

  Date: 06/19/2025

   
  
  Complaint: ********
  
  
  Update as of 6/19 the service company will be returning today, after that I can give a proper update. One thing that concerns me is the gasket that is coming apart. The tech who appears very knowledgeable stated he’s never seen that before?

    I will give update after tech repairs and inspects for any additional concerns. He was unable to run the machine thru any type of cycle due to the mass amount of water leaking

  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Ordered a GE Washer *********** which was delivered in June 2024.
  - In May 2025, washer door locked and clothes was stuck inside. Machine no longer functioned
  - Notified GE immediately.
  - May 14th - GE contracted 3rd party technician visited the location, diagnosed the issue, and informed us they ordered parts and would receive the parts May 19th for repair that week. Technician refused to open the machine to remove clothes.
  - May 19th - 3rd party company said they never diagnosed the issue nor did they order parts. We called back GE. They said they would send another technician on May 22nd, and would overnight any parts needed for repair. Technician refused to open the machine to remove clothes.
  - May 22nd - ******** inspected the unit and said they would need to order parts, but that parts would not arrive until June 4th, and repair could not be scheduled until June 14th.
  - May 27th, we called GE and asked why parts were not overnighted as they promised. They said they would provide a replacement machine within 5-7 days, and confirmed that the order was put in.
  - June 2nd, we receive an email stating the order for a replacement machine was just confirmed and that it would take another 5-7 days for arrival.
  As of today, we have spent over 10 hours on the phone, lost several thousands of dollars, and have a tenant who is unable to access their clothes since the beginning of May.

  

  Business Response

  Date: 06/11/2025

  Thank you for the
  opportunity to review Complaint ID# ******** dated 6/2/25. We called and spoke with
  the consumer on 6/3/25 to discuss their complaint.
  
  ******* ******* 

  Customer Answer

  Date: 06/12/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: GE has yet to replace the defective washing machine and reimburse us for financial losses incurred while they effectively failed to honor the warranty we paid for.
  
  
  
  Sincerely,
  
  
   ***** **********

  

  Business Response

  Date: 06/18/2025

  Thank you for the
  opportunity to review Complaint ID# ******** dated 6/13/25. I am in communication
  with the consumer and left them a voicemail on 6/16/25 to discuss their
  complaint.
  
  ******* ******* 

  Customer Answer

  Date: 06/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the manufacturer did not honor their warranty within a reasonable timeframe and we suffered significant financial losses as a result of this. We are awaiting for GE to reimburse us for our losses.
  
  
  
  Sincerely,
  
  
  
  ***** **********

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a GE Cafe Dishwasher from Home Depot back in October of last year. Our dishwasher broke almost immediately we have been trying to get customer service to send a tech for months. Now they are claiming that there are no appointments available at all.
  
  Below is a history of the attempts to resolve.
  Purchased Appliances October 18th 2024.
  Appliances installed by contractor Feb 21st.
  Dishwasher initially broke April 15th.
  Contacted GE and scheduled an appointment with a technician April 23d.
  They no call no show for an appointment on the 23rd.
  After this they scheduled a virtual appointment 24th.
  Appointment scheduled for the 19th with a no call no show.
  May 31st scheduled an appointment again a no call no show.
  Today again, they are saying that there are no appointments available with no possible future solutions.
  We ask to escalate to supervisors and the customer services representative says there is no one to escalate to. There is no one else to talk to. They are sending us around and around. We want a replacement dishwasher, installed by their team, that has a full new warranty. The amount we are disputing is the cost of the dishwasher plus the taxes and delivery fees.

  

  Business Response

  Date: 06/02/2025

  
  Thank you for the opportunity to review complaint ID: ********
  
  I'm sorry to hear of the frustrations this consumer has had with their dishwasher. 
  
  We tried reaching out to discuss this further, but we had to leave a voicemail.
  
  We will continue to reach out in hopes for a quick resolution.

  Customer Answer

  Date: 06/09/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have talked to the leadership team but nothing has been sent or confirmed for the resolution. Once I get confirmation that what we agreed on is in motion, I’ll close this complaint
  
  
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 06/11/2025

  Thank you for the opportunity to review complaint id#******** dated 06/11/2025.
  According to the delivery agent. The delivery is scheduled for 6/12 between 8:30-12:30
  
  Please contact me if you have any additional questions regarding this matter.

  Customer Answer

  Date: 06/12/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Dishwasher arrived damaged and needs to be swapped with a new one again. 
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Customer Answer

  Date: 06/13/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Dishwasher arrived damaged and needs to be swapped with a new one again. 
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 06/13/2025

  Thank you for the opportunity to review complaint id#******** dated 06/13/2025. 
  Consumer’s new replacement has been ordered. They have been updated about the process. 
  
  Please contact me if you have any additional questions regarding this matter.

  Customer Answer

  Date: 06/17/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have been updated but replacement hasnt been delivered or installed yet. Once that happens and it has no damage and confirmed to work properly then I’ll close out the case. 
  
  
  
  Sincerely,
  
  
  
  ******* *******