Complaints

This profile includes complaints for Premium Parking Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Premium Parking Service, LLC

  601 Poydras St Ste 1500 New Orleans, LA 70130

  
• 

  Premium Parking Service, LLC

  PO Box 507 Annapolis, MD 21404

• 

  Premium Parking Service, LLC

  20 Via de Luna Dr Pensacola Beach, FL 32561-2004

• 

  Premium Parking Service, LLC

  125 E Intendencia St Pensacola, FL 32502

• 

  Premium Parking

  144 E Intendencia St Pensacola, FL 32501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9, 2025 I parked my vehicle in a parking garage on ************ in ***********. I opened the Premium Parking app. The app locates you automatically and you pay according to the lot that you're in. I paid for 6 hours at a total of $76.33 which is already exorbitant. A few weeks later I received a ticket notice in the mail stating that I did not pay at all. I submitted an appeal with a photo of my receipt. The response from them was that I actually paid for a different parking lot. WHAT IN THE ****** I paid for the lot that PREMIUM PARKING'S APP placed me in. They said that since they know it was a mistake they would reduce my ticket to $20. I should not have to pay ANYTHING in addition to the $76.33 I have already paid for my parking place. THEN, they sent me another ticket for $60.00 with threatening language about ********************* I've read the previous complaints. Why is the business allowed to do this to people???? I should owe $0.

  

  Business Response

  Date: 05/08/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. This appears to pertain to the *** geofencing.  We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  

  Customer Answer

  Date: 05/08/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  ******** *******
  

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On Feb. 28, 2025 I used the parking lot at ********************************************************************. I used the machine at the lot to pay for my parking using my debit card. My statement for March shows that the transaction processed. My problem is that I got a parking ticket notice saying I didn't pay, and they want me to pay a substantial amount as a "No permit" offense. Since I did pay I am concerned about this because now I've received 2 notices and the fee is growing if I don't pay by the 29th of this month.I have a heightened awareness of fraud these days as my mother is dealing with issues similar and has even had money stolen from one of her bank accounts. I at first ignored the notice because when I looked into the withdrawal, I did see the payment. Also there isn't a phone number on the notice only a web address, which isn't something I'm comfortable going into for fear of letting out info to a possible scam. They say that I could send a check to an address in ********* which is also suspicious since I was in ********** and people commit check fraud all the time. No explanation is given except that I had no permit. Even the form that came in the mail isn't centered on the page which seems suspicious. There is a place that says I could be sent to collections and be subject to towing/booting. I surely don't want that problem. I feel like I'm being pressured to send money that I don't owe by a company I haven't heard of. I frequent the area and I'd like to feel confident using the available parking lots. Right now I feel like I'm being scammed for $98.00.Your help resolving this will be greatly appreciated.

  

  Business Response

  Date: 04/25/2025

  We appreciate your concerns and want to fully investigate the payment not transferring to our system as alleged.  We appreciate the copy of the bank statement and that indeed proves your payment.  We need to obtain the parking invoice number in order to cross reference your payment with the invoice. Please email your parking invoice number to our Director.  *********************************************************************************************************.  If you do not wish to email your parking invoice, you can always file a parking dispute via the instructions on your invoice.  Just provide that same attachment you provided here in this complaint to the dispute.  We will gladly void this invoice once we can reference your parking invoice to your attachment.  Its likely due to a mistyped license plate.  We will ensure you receive closure for this case. Thank you for your patience and understanding and we look forward to assisting you.  We have a very high compliance rate and we pride ourselves on our A+ BBB rating with accreditation and this can only be obtained by ensuring fair treatment of  our customers. 

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in a premium parking garage back in November 2024 and received a citation in the mail that I owed for a ticket. I emailed them back and told them that I had handicap tags and that I have been parking in Premium parking for years and have never paid. Sent them all my information and my placard and they sent me an email and said my citation had been voided and they were sorry for the inconvenience. I borrowed my cousin's car (***** ****) for me and my mother (******** *******-*******) to attend an event on 03/28/2025. My cousin received a ticket in the mail. She explained that me and my mother had borrowed her car. I also told her that I did ask the attendant (*****) as well that was working and he said yes handicap parks free. We had the handicap placard in the window. I parked in a regular spot instead of a handicap spot because it was closer to the door than the handicap spots that were available. She received an email back saying that her citation would not be voided but she only had to pay $25 and handicap does not park free. If the attendant said yes and my other citation was voided then I am confused. Did the rules change and the attendant didn't know it either? If I had known that, I would have had someone to drop us off. This is unfair and I don't think I should have to pay anything. And if handicap does not park free that should have been disclosed with the first citation that was voided. I will attach both emails for your convenience. I gave her the money to pay it because I did not want to have her car flagged or booted or anything but this is not right.

  

  Business Response

  Date: 04/24/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday April 19, 2025, at 11:15am, I parked in the premium parking lot on the west side of ***********. Me and my party returned at 12pm, a full 45 minutes early, to find that one of their employees had booted my truck, along with 5 other vehicles directly around my truck! I told the employee that I had 45 minutes left and even showed him my receipt. He looked at it and said I paid for parking in the lot next door, which was separated by a chain! I told him that was the lot that came up when I used the Premium app. The app said you are here. Park here? So I clicked park and paid for an hour. The employee said there was nothing he could do, but he could reduce the fine to $50! We argued and I finally had to pay the $50 fees on my debit card. Me and my party were illegally detained for 20 minutes even through we had a reciept and had showing we paid for an hour of parking. We live 3 hours from *********** and had to get back home as it was getting late.

  

  Business Response

  Date: 04/21/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously.  We want to make this right for you and change your experience. We want to earn your business again and make this right. We approved your parking dispute and have sent the refund request to Admiral for a full refund.  Thank you for your patience and understanding. 

  Customer Answer

  Date: 04/21/2025

  Furthermore, I have been using Premium Parking since 2017, and I really appreciate their fast response in resolving this matter, and for refunding my money. 
  This changes my opinion and experience with Premium Parking for the better, and I will not hesitate to use their services again in the near future. Thank you. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 20, 2025, I parked my white 2025 **** F-150 (a dealer loaner with no tags or plates) at Premium Parking Lot P402 and paid for 4 hours of parking via the app, valid until 4:14 PM. I returned at 2:19 PM to find my vehicle booted, despite having over 2 hours of valid time left.Because the vehicle had no license plate or temp tag, I entered the dealers license number ************ when registering the parking sessionthe only identifiable info available. There were no instructions in the app or signage explaining how to register a vehicle without plates. The Admiral Enforcement agent verified my session was valid and confirmed the booting was an administrative error. However, I was still required to pay a $30 fee to remove the boot.The agent mentioned that I shouldve registered the vehicle under make/model, but that method is unreliable if multiple similar vehicles are presentmaking this a recurring issue for others. This error disrupted my plans and completely ruined my experience at the House of Blues event I was attending nearby.

  

  Business Response

  Date: 04/21/2025

  Thank you for submitting your comments and concerns.  We are going to provide you a full refund for the immobilization.  You can also call us via the signage ************ for any questions or if you need help ensuring your payment is successfully credited to the right vehicle.  We appreciate your understanding and by refunding this immobilization we hope to earn your business again. Please allow 3-5 business days for processing. 

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Thank you for your response and for offering to refund the $30 boot removal fee. However, I respectfully request that you reconsider the scope of your resolution, as this incident deeply impacted more than just our financesit significantly disrupted a rare and carefully planned opportunity for healing and connection.
  
  Both my guest and I are ************* veterans living with PTSD. It takes a great deal of mental preparation and emotional energy to plan for and attend public events, especially on holidays like Easter when the goal is to experience joy, community, and peace. We carefully chose the House of Blues event and planned aheadmentally and financiallyto attend. I have attached a copy of the ticket purchase for your reference, which further demonstrates that we took deliberate steps to make this outing meaningful.
  
  Unfortunately, that experience was completely overshadowed by what occurred at your Lot P402. Despite having paid for parking (with over two hours remaining on our valid session), we returned to find our vehicle booted due to a technicality: the loaner vehicle had no plate or temp tag, and we entered the dealers license number, as no guidance was provided for such a situation.
  
  Even more disheartening was the way the situation was handled. The boot agent acknowledged that the parking session was active but, after speaking with a supervisor, was told to walk off and not address our concerns. We explained we didnt have $30 readily available, and ultimately had to charge the amount to a credit card we could not afford to useadding more financial strain on our limited income.
  
  The combination of poor instructions, lack of customer **********************, and the distressing interaction left us feeling unheard and disrespected. What should have been a joyful and therapeutic Easter outing became emotionally triggering and discouraging. To be transparent, the experience was so damaging that we are now hesitant to attend future events, knowing how much mental preparation it will take to overcome this setback.
  
  For this reason, I am requesting a full refund of the boot removal fee ($30) and reimbursement for the ticket cost ($242.93). I hope you will consider not just the procedural error, but the larger human impact of how this situation was handled and the burden it placed on veterans doing their best to engage with their community.
  
  Regards,
  
  ****** *****
  
   

  
  

  

  Business Response

  Date: 04/23/2025

  We understand your rejection.  Your immobilization fee is refunded per your request.  If there is anything else we can assist you with please email us at ********************************************************************************************************.  In the future, please call us at ************ if you are unsure how to capture your temp tag and we will gladly assist you. 

  Customer Answer

  Date: 04/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 7th 2025 I parked in a premium parking lot in ***********. I went to a parking kiosk and paid 51 dollars for 9 hours of parking. The machine did not print out the receipt to put on the dashboard. It was out of paper. I toured *********** for 5 hours, went back to leave and my car had a boot on it. I called the number to remove the boot and the man that showed insisted I pay ****** to remove the boot. So I paid a total of ****** to park. I emailed the company on April 8th but have not heard a word back from premium parking LLC. all I want back is the price I paid to get the boot taken off which it ******. I have uploaded where my bank took out the 51 from my bank and then the price of the boot removal ******. That proves that I did pay the 51 dollars from the beginning and that a boot should not have been placed on my vehicle. Please help me get my $151 back.

  

  Business Response

  Date: 04/23/2025

  Thank you for submitting these concerns and for your understanding.  We verified your payment and identified the issue.  We will gladly provide you with the full refund of your immobilization as per your request.  We sincerely apologize for the inconvenience and appreciate your business.  Please allow 3-5 business days for processing. Please disregard any other decisions/responses as being the Director I am going to override any other decisions and honor your request. 

  Customer Answer

  Date: 04/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parked 3-30-25 in a downtown ****************************** garage. Followed directions and scanned the ** code (android) and paid the requested fee of *****. There was no notification that I may owe additional fees nor directions to scan the code upon departure to determine additional costs. We believed we paid in full. Received a ticket/invoice from Premium Parking (attached) acknowledging the ***** payment, yet claiming we didnt pay for parking. We are being charged $25 for unpaid parking and $50 for the invoice$75 if paid in the next week, $115 if paid within the month after. The charges are outrageous and the tactics border on being a scam. We believe the ambiguous signage and payment procedures are designed to trick customers into paying unreasonable ********************** fees. Additionally, the terms ticket and municipal fraudulently convey the message that the billing is from the city/local courts.

  

  Business Response

  Date: 04/23/2025

  Thank you for submitting your comments and concerns.  We investigated the matter and discovered you paid for 2 hours of parking, but parked a total of 3hrs 41min via the camera images.  We will will offer this one time courtesy and void this invoice for you.  Please allow 3-5 days for processing.  If you ever need assistance in the future or need to adjust your parking times, please call us at ************.  Thank you for your patience and understanding.  

• Initial Complaint

  Date:04/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked my car in Whole Foods Miami Garage as I have done many times with no issues but, on this occasion, I was mailed an invoice for $90.00 for parking. The rational for the charge is unclear and the amount charged is outrageous.

  

  Business Response

  Date: 04/14/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  If you ever need any assistance with parking or have any questions, please call us at ************.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in a Premium Parking lot (P407) at *************************************************************************** on 3/15/25. I paid for an hour to run into an art gallery in the area and say hello to some relatives. My wife and I both have the Premium Parking phone app, when we thought we might run over time already paid for, we added another hour through the app that has a credit card attached. The app proceeded through its stages and offered no errors during this addition. We returned to our vehicle and left the lot after 1 hour and 21 minutes. Over a week later we received a parking ticket for Premium Parking care of Municipal Parking Services. The non-governmental parking ticket asked us to pay $95 for just over $14 worth of parking time. We disputed this request through their online system and were given a dispute number MPS-******** on 3/27/25. They promised to get back to us within 72 hours, but no response has been received as of this date. We find this so-called parking ticket request excessive and caused by their own app which promises convenience for the consumer, but maybe set up to deliver large fines instead. Our request is to pay the actual parking fee due, $7.04, that we already believed we had paid in good faith. Plate Number: 454DGN

  

  Business Response

  Date: 04/09/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the premium parking app to park apparently this app stores old information. I paid to park like I usually do and apparently the app used my old plate that I was unaware existed in the app, then when I tried contacting customer ********************** they told me the only thing they could do was contact management and they got no response . I asked if I could contact management they said I could not .They made me pay for a boot removal after I paid for parking and could prove it. And would not let me contact or speak to any management. If a business is going to use apps there should be access to contact information with someone that can help

  

  Business Response

  Date: 04/14/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously.  We want to make this right for you and change your experience.  We want to earn your business again and make this right.  Please allow 5-7 business days for processing.