Complaints

This profile includes complaints for Premium Parking Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Premium Parking Service, LLC

  601 Poydras St Ste 1500 New Orleans, LA 70130

  
• 

  Premium Parking

  103 Sevilla Ave Coconut Grove, FL 33134

• 

  Premium Parking Service, LLC

  Norwalk, CT 06854

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  Premium Parking Service, LLC

  Norwalk, CT 06854

• 

  Premium Parking Service, LLC

  Norwalk, CT 06854

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased through an app of premium parking at **************************, AL April 1 thru April 4 paid for the parking was told to park on the se**nd level. I went to park where it said reserve 24 /7 because thats what I had done reserved the other spaces had numbers so I figured they were someones private parking. I paid for three days after returning I went to get my car and it was booted. Id also put a receipt in the windshield just to make sure they knew I had paid for this spot. I had to pay to get the boot in order to get my car home. I would like to be in reimbursed for my time parking there since I was charged to take aboot off. This is a scam. I believe they have going on get someone from out of town to buy a parking place then say it was inthe wrong place and then they booted it. Its impossible for a person to know what is the right place Customer ********************** for this **mpany is *********** premium ************************** I would also like to state I added April 3 an extra day calling customer ********************** and telling them I would like to pay for extra day which I did through customer ********************** if I was in the wrong parking place with the parking in that area Why didnt they tell me then so I **uld address the issue but they did not they just took my money again My **nfirmation number with premium parking is ********. The parking garage is at ************************************************************************ I was told to park onlocation. P is in **** 2608 I paid twice like I said one through customer ********************** to start 43 at 11 AM and then 44 at 12:07 PM. I have a black SUV Buick Alabama tag 4A02855. In total I paid $34.50. The booting **mpany that I had to pay to get the boot taken off after paying to Park is called Admiral enforcement. They are also located in ***********, which makes me believe this is a scam between the parking ** and the booter *** I was told by the gentleman with Admiral that premium parking had four other booted cars that day that they supposedly parked in**rrectly.

  

  Business Response

  Date: 04/08/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously.  We want to make this right for you and change your experience.  We are going to mail you a check for the full immobilization fee you paid. Thank you for confirming your mailing address with our Team Lead who contacted  you. 

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is parking enforcement That clearly made a wrong ticket and they are not retracting it. They have a sign which you pay the ticket on and it is apparently to another company, however the sign is on their property. This is misleading. They should remove the sign if it's not pertaining to their parking lot.

  

  Business Response

  Date: 04/08/2025

  Thank you for submitting your concerns.  We have attempted to contact you but were unsuccessful.  We will continue to reach out as we would like to speak with you and get more information.  Please call ************ and ask to speak to **** *. We want to make this right for you. 

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Malfunctioning Toll Machine at Glideparcs Premium Parking I am filing a complaint regarding an issue I encountered at the Glideparcs Premium Parking lot next to the Space Needle in *******. On [date], I parked my vehicle and attempted to pay for 1 hour of parking at the toll machine. After completing the payment, the machine asked if I wanted a receipt. I selected "Yes" and waited for the receipt, but it never printed. Assuming the system had recorded my license plate information, I left the ********************** ****** my surprise, when I returned, I found a parking ticket stating I had not paid for parking. I immediately checked my bank account and confirmed that I had been charged, but the charge did not match the correct amount.I contacted customer ********************** at **********************, explained the situation, and expressed my willingness to pay the correct parking fee. The representative informed me that I needed to dispute the ticket online. I did so, but was still required to pay a $35 fine. This situation is extremely frustrating, as it is clear that the toll machine malfunctioned, causing the incorrect charge and subsequent ticket.Despite providing clear evidence that I attempted to pay for 1 hour of parking, I am now being unfairly charged an additional $35. I believe this is an error on the part of Glideparcs Premium Parking and feel that they are unfairly penalizing me. This has been an unjust experience, and I will no longer use their service.I request that the BBB intervene and assist in resolving this issue, as I feel I am being charged unjustly due to a malfunction that was beyond my control.Thank you for your attention to this matter.

  

  Business Response

  Date: 03/28/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pulled onto a lot, and realized I was at the wrong location, I stayed in my car, and searched for the location I was going to, then left the lot, I later received a bill to pay for a parking violation, I disputed this, and then they said they would reduce the bill. Issue is I never parked there, I left and never left my car un attended, this lot was empty, no one parked in it. I am seeking to have this waived, I will not be parking in they're lots ever again

  

  Business Response

  Date: 03/28/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feburary 21 2025 I parked my car in parking garage owned by Premium Parking and scanned the qr code to pay for parking. On March 5 2025 I received an invoice in the mail for $75, stating I didn't pay on Feb 21 and to either pay the invoice by a specific date or have my car towed. I sent in a dispute to the company via their website with a copy of my credit card statement showing the transaction. After not hearing from them for 2 weeks, I sent a follow up email. They said they had denied my dispute saying a payment wasn't recorded and refuse to look at the statement again. They said the matter is closed. When I asked for a refund of the original payment from February 21 if I had to pay the invoice, they completely stopped communicating with me via email and hung up on me when I finally got an actual person on the phone. I paid the invoice for $75, which I would like to have refunded, since I was coerced to pay for a service I had already paid for or risk having my car towed.I have attached a copy of the invoice they sent me, the email correspondence with Premium Parking, along with my credit card statement showing the Feb 21 transaction and proof of payment for the invoice I was forced to pay.Please help me in getting the $75 refunded and settling this dispute with Premium Parking as they have completely stopping communicating with me about this matter as of March 20, 2025.

  

  Business Response

  Date: 03/24/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously.  We want to make this right for you and change your experience.  We are going to override that previous decision and we are going to give you a refund for the amount requested for your parking invoice MPS-12174615.  We want to earn your business again and make this right. Please allow 5-7 business days for processing. 

  Customer Answer

  Date: 03/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 7, 2025 on 433 St Peter’s Street, NOLA. We secured parking at a private lot with Premium Parking @3:22pm. Paid for 2 hours at P407 lot. Time expired 5:22pm. At 4:22 pm Admiral Enforcement Booted the car we were in. We used kiosk on site to key info into, pay with credit card and get parking receipt for inside window display but kiosk glitched so a random incorrect Plate number was printed on receipt. Car got Boot 4:18pm. We could not reach a “ live “ person from phone number on their sticker. Had to call police for good number. Person said pay $135.00 to get boot off and could dispute later. The Highjacking of our car that required us to be stranded 1 1/2 hours, was because the plate # on our receipt had been entered incorrectly on kiosk. ( Others had this trouble too) We called several times to get the company to come to us as we thought this was an error on their part. A man finally showed up said it was our fault for being unaware on kiosk and we could pay $50 to get boot off car which is down from 135.00. Spouse Tried to give him credit card for $50 but Admiral man said he can only take cash. We asked if we can get a receipt if we pay him cash. He agrees and puts the fifty dollar bill in his pocket and prints out receipt. It says CARD. He Never took our card so he should NOT have number? Admiral is a third party of Premium Parking. Premium should not share our credit card with others for charges. Turns out he somehow got our number and charged through the Internet on SquareUp APP another $50.00 listed Under Admiral Enforcement. I called Premium to file complaint, spoke to someone in the Philippines. Got email says the man denies he took cash.
  4 witnesses in car Booted and stranded know the truth. Booting someone’s car because they entered plate # wrong or company has a glitch in their software, is unconscionable and unethical. The receipt is clearly in our window showing we paid for a spot and have 2 hours of time. Lies, theft, scam.

  

  Business Response

  Date: 03/17/2025

  We appreciate your feedback and raising your concerns.  We have no reported issues with license plates auto-populating random plates.  This would have a direct impact on our brand and we would not be able to have such a high compliance rating if this was the case.  If you note an incorrect plate on your receipt, please immediately call us at ###-###-#### and we can quickly fix that plate entry for you or you can chat with a live specialist on our website.  There are times in which parkers mistype a plate, immediately call us, and fix the plate for the purchase. We will continue to investigate the claim on payment taken by the agent.  We are going to change your experience by refunding the payment you made via your Square payment.  We will submit this refund today, please allow 3-5 business days to reflect. Thank you for your understanding and patience and we will continue to monitor. 

  Customer Answer

  Date: 03/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23071995,

  I received a separate email from Premium Parking just after BBB sent me a response to complaint and after Premium rejected my original dispute. Michael ******l also called me on the phone. ( I hope I was really speaking with Premium Parking.)   I attached his email and you can see he offered to reimburse my parking fee ($15.00) and the $50.00 Boot charge. Unfortunately,  I Never received the parking fee of $15.00, credit to my account as he stated in his email and also on the phone with me. I DID receive reimbursement for $50.00, Boot fee charged to my account. I'm still out the $50 cash given on the scene though.  Also, still concerned how Admiral Enforcement received my credit card number to originally charge our credit card, when he never had it. Michael K****** said it's impossible for them to get the account number without having the card, yet Admiral Enforcement had the account number and charged on it as well as took our fifty dollar payment in cash. Mr. K****** of Premium Parking did not follow through with the $15.00 parking fee reimbursement.  We did Not solve how the 3rd party company obtained our credit card information. I did file a police report with State Police because New Orleans police department refused to take a police report about the scam. 

  I do accept the terms with this additional information of events. 

  
  Regards,
  
  
  ***** ****** *** **** ******

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/11 I received a paper mail from this business demanding $83 for "no permit" parking. I submitted a dispute on their site and they reduced it to $35. Parking garage had no clear signs or pay machines anywhere. There was no gate at the entry. I could not get help from anyone and there was no way of knowing that I've exceeded their time. If you offer free parking for target customers then give us the option to pay the extra time. Example: send a notice that your client need to pay certain amount of time. With your target store locking every merchandise behind shelves. Please explain to me how will I able to come out within 1 hour when I'm spending over $300 at target with more than half of items behind locks. Target staffs are very slow opening locks. every item took near 10 mins to even get help. Please tell me you aren't intentionally telling the staffs to work slow. I paid you the $35 but it wasn't a fair out come in the first place. I asked to pay the extra time I exceeded there not the amount for a whole day parking. I paid you because I work in the area with my vehicle and $35 dollar have a huge impact on me financially. if I do not receive my desired outcome I'm afraid in the future I will stop shopping at the target store and will seek for legal advice.

  

  Business Response

  Date: 03/17/2025

  Thank you for raising your concerns and providing your feedback.  Please call us in the future when your time is approaching expiration.  We can be reached at ************ or you can chat with a live specialist at ****************************************************.  We can assist you with adding parking time.  In hopes of turning your experience around, we will submit for a refund for you.  We will send this today, please allow 5-7 business days for processing.  Thank you for your patience and understanding. 

  Customer Answer

  Date: 03/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** **

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ********** day I parked at the lot near ***********. As a former lifelong resident I had parked at the lot on numerous occasions. In the past the lot was attended, but the company has moved to unattended parking. There were plenty parking spots available on the street because of the severe weather predictions for Mardi Gras day, but I chose to park in the Premium lot because of my past experience of the lot being protected and attended. I tried to extend my time so I could spend another 1/2 hour with my family in the quarter, but the app did not work. I returned to the lot on time and tried to find an attendant, but the only booths on the lot were for city tours. I talked to the person in the booth and they told me that someone would come by in a car that I could talk to because the lots were no longer attended. I saw no Premier parking vehicle ever come on site. I returned to my car and it was immobilized. I filed a complaint with Premium parking and received a form email reply. I had requested a call back from management. I have also filed a complaint with Admiral which Premium informed me is under contract with them. I received a reply from them which indicated that they had sent an agent out to help me. They said agent was dispatched, on site, and removed a boot. This is not true. I had to get down on my hands and knees to remove the boot using an automated code. This is disappointing to say the least and non-existent customer **********************.

  

  Business Response

  Date: 03/11/2025

  We appreciate your feedback and are offering you resolution for this matter.  In the future, if you ever have any challenges extending your parking purchase you can call us directly at ************ or chat with a live specialist via our website.  We are going to give you a full refund for your immobilization in hopes of turning around your experience.  Please allow 5-7 business days to reflect and your refund will be returned to your original payment method used when paying for your immobilization.  Thank you for your time and patience. 

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged me a fine for a parking ticket while I was in a rental car and the fees I incurred are $120. I showed the company evidence by bank statement that I paid for the parking they are saying I didnt and they told me I had to appeal through a 3rd party. Over a $1.42 parking fee which I paid Im now in the hole $120 from hertz because of this. It is unfair that Im being charged for something I paid for and the company didnt do anything to make it right.

  

  Business Response

  Date: 03/06/2025

  Thank you for submitting your comments and concerns.  We noted you completed a dispute and it was partially approved, but we are going to grant you approval. We will contact you in order to get the refund issued.  Since the rental car company paid the invoice we will need to get details from you in order to get a check sent. Thank you for your patience and understanding. 

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/25/25, at about 12:45pm, I parked at ********************************** for less than 1 hour, but I was charged for 4 full hours. On 2/26 I emailed Parkmobile: #******* and requested a refund. Parked less than 30 mins and was charged for 4 hours? Please refund the difference. This process was totally different from the last time I parked at the same location. New ******* Garage ******************************On 2/26 Parkmobile Support: #******* replied. In your parking area, parking transactions are scheduled and initiated when you select how much time you'd like to park, agree to the charge, and then start your parking session. Your payments are made in advance and can't be adjusted after starting. (It's the same type of functionality as when you put money in the meter or pay station. Once you make the payment, you have paid for that amount of time and any additional time or money can't be refunded or credited.) This functionality was chosen by your parking operator or authority, as they have full say over how ********** operates in your area. Your parking payments also go directly to your parking operator and ParkMobile doesn't have the authority or access to refund, cancel, or reverse any charges.This practice is misleading, deceptive, and unfair for the following reasons:Selective Use of License Plate Recognition Technology The garage uses high-tech license plate readers to track entry and exit times. However, while this technology is used to enforce penalties on customers, it is not used to ensure fair and accurate billing based on actual time parked. This creates a system where the garage profits unfairly at the expense of ************ resolve, Issue a refund for the time I was overcharged. Change policies to ensure that customers are charged only for the time they actually park, rather than being forced into arbitrary prepayments. And Improve transparency in pricing and refund policies so that customers are fully informed before making a payment.

  

  Business Response

  Date: 03/05/2025

  Thank you for reaching out. It seems there was a misunderstanding regarding the processing of your refund. While ********** may have informed you that they cannot process the refund, they did not indicate that we, at Premium Parking,are unable to assist. Refunds are typically processed on a case-by-case basis,and under normal circumstances, we wouldn't issue a refund for this particular situation. However, given the unique circumstances, we are happy to accommodate your request.
  To proceed, we kindly ask that you submit a refund request directly through our Premium Parking website. Once we receive your request, we will be able to process the refund for you.
  In the future, we recommend utilizing our stop-start function. This feature allows you to start the session when you arrive and stop it when you leave, ensuring you only pay for the time you actually use.
  We appreciate your understanding, and if you have any further questions, please dont hesitate to reach out.

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We are not creating an account to process this refund per the website , Please sign in or create an account to submit your refund request.  And while I appreciate your willingness to process the refund under these unique circumstances, I find the overall approach to be both misleading and unnecessarily complicated for customers.  Your system allows for pre-payment despite having the capability to accurately track when a vehicle enters and exits using time stamps and license plate recognition. With modern technology, it would be far more transparent and fair to charge customers only for the actual time their vehicle is in the garage, rather than forcing them to pre-pay and then requiring them to dispute charges for time not used.  It should not be my responsibility to fight for a refund simply because your system is confusing and failed to charge the actual time my car was parked. I urge you to reconsider how your payment structure functions to provide a more consumer-friendly and ethical approach moving forward.  I plan to contact the ********************************** to discuss this matter further.  

  
  
  That being said, I will proceed with the refund request as instructed, but I sincerely hope Premium Parking takes this feedback into account to improve its service.
  
  
  
  
  
  
  
  
  
  Regards,
  
  **** *******
  
   

  
  

  

  Business Response

  Date: 03/07/2025

  We noted your rejection, but will still process this refund for you.  We will share your concerns/comments with the local management of the facility.  Thank you for your time.