Complaints

This profile includes complaints for Premium Parking Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Premium Parking Service, LLC

  601 Poydras St Ste 1500 New Orleans, LA 70130

  
• 

  Premium Parking Service, LLC

  Norwalk, CT 06854

• 

  Premium Parking Service, LLC

  PO Box 507 Annapolis, MD 21404

• 

  Premium Parking Service, LLC

  20 Via de Luna Dr Pensacola Beach, FL 32561-2004

• 

  Premium Parking Service, LLC

  125 E Intendencia St Pensacola, FL 32502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company engaged in deceitful practices. After paying for parking using the company website I received a notification that I was being fined for none payment. The company denies that I paid despite evidence to the contrary.

  

  Business Response

  Date: 02/24/2025

  Thank you for submitting your feedback.  We must adhere to the city's guidelines set forth.  There was this option for you listed in the dispute response.  *One May Elect to go to Court if you Disagree with appeal decision?by replying directly to this email or you can ****************************************************************************************************************?within 7 Calendar Days of?the Appeal Decision.  This option was sent to you via email on the communications you had with the Annapolis team.  Please follow these instructions if you wish to contest.  

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 14th, 2025 I used their service to park my vehicle being the hotel i was staying at in *******, ** (************************************************) does not offer parking. They charged me more being that my truck is a bigger vehicle. I was never told about the damaged done to my vehicle. They dented and got paint off the vehicle. Manager or someone with authority were not onsite when they gave me back my truck. I have tried to get a hold of him and no response. I did a claim with their insurance and he denied my claim since i had sent them pictures from my home and not from the hotel.

  

  Business Response

  Date: 02/24/2025

  Thank you for submitting your feedback and concerns.  We note your request for $46.00.  We would need more information in order to research.  Please provide the ** of the vehicle associated with the parking purchase.  Please email support at ********************************************************************************************************.  Reference Complaint ID: ********.  

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  

  I spoke to  (Luke) manager of the lot, he was only able to show me one photo that was taken stating the system had a glitch and all the other photos he took himself did not save. I also asked for cameras of where the vehicle was parked and said they do not have cameras in the lot. Also made a comment even though it is a private lot they are not responsible if other people park in their lot. 

  
  Regards,
  
  ******* *******
  
   

  
  

  

  Business Response

  Date: 02/26/2025

  Noted your rejection.  We spoke with **** for full clarification.  He mentioned you both had a thorough talk about this situation.  Here is a full time line of events.  "****** was a guest over the weekend of February 14th-15th.On February 15th ****** checks out of the hotel and out of valet. The hotel then receives a phone call two hours later from said ****** to which she is stating there is damage to her truck and sends pictures of the damages on her truck. After conducting a thorough investigation, I found no evidence to suggest that my valet team caused the damage. Specifically, there were no signs of impact or related damage on the parkers red truck that correlate to the open lot my team parks the valet vehicles. I (****) personally reached out to the guest to discuss her concerns. ****** returned to the property unexpectedly on 2/19/25, and we walked through my investigation process together. After reviewing the situation, she also confirmed that no evidence was found in the lot that could have caused the damage to her vehicle."  If there is anything else we can help you with, please let us know. 

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ******* *******
  

  I ended up going to the property because i was not getting any response from ****. We never came to an agreement about the incident, yes i walked the property but he said there was no way they could prove it was damaged on their property 1) glitch in the system 2) No cameras at all on a private property 3) Anyone can park in there (even though when they park a vehicle who ever the valet is, is responsible for closing a gate so noone can park there being a private property.) Now lets just say their system did not have a glitch and the  way their system works is by only saving photos of where damage has been made then it should clearly state the truck did not have damages. I notice once i had gotten home, i do not live in the city  which i had mentioned  to him the day i meet him  since we had a short conversation about the city and him recently moving here. I think this is pretty ridiculous that they will not take responsibility. The lady was pretty rude in the morning who gave me back my keys. 

  

  Business Response

  Date: 03/04/2025

  We understand your rejection and will route your feedback back to the local management of that facility. 

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  
  Regards,
  
  ******* *******
  
   

  
  

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a floater pharmacist employed part time with CVS. I parked in a parking garage within a Target and was using a code designed strictly for employees to get free parking for the day within a designated employee section. Upon the conclusion of a long day filled with helping patients, I came out to a parking ticket on my vehicle. The ticket stated I did not pay and charged me a total violation of $65. I used an employee code that is only given to employees. Upon my appeal, it was denied stating that the Pharmacy Manager told Premium Parking to not give me authorization to use the code even though I was an employee there working for the day. Premium Parking directly acknowledged my employment and denied the use of my code. This is what led to the parking violation. Upon further investigation on my end, what Premium Parking put into my denied appeal was in direct contradiction to the Pharmacy Manager’s conversation with them in that he told them to put me into the system. I have proof in text messages. I called Premium Parking to see if something could be done and I was greeted with unprofessionalism and condescending comments from an agent who insinuated I could not afford the fine if I was inquiring this much about it. This is my first experience with Premium Parking and to say it has been negative is a severe understatement. I would like my ticket voided as I am clearly an employee of CVS and was working to improve the lives of patients within my community. I have indisputable proof of my employment. I am hoping they can reach out and make this situation right because as right now, I do not have anything remotely positive to say about Premium Parking. I feel like this is a money grab/extortion and this situation does not feel right.

  

  Business Response

  Date: 02/17/2025

  We sincerely apologize for
  the inconvenience and frustration you experienced at our parking facility. We
  understand your concerns and we take such matters very seriously. We value your
  feedback and are actively working to address the issues you raised. We are
  committed to providing a positive parking experience for all our customers. In
  hopes of changing this experience, we have decided to void this invoice for
  you.  Please allow 3-5 business days to
  reflect the void.  Please disregard
  anything you get in the mail over the next 3-5 business days, as reminder
  notices are sent out.  We appreciate you
  and we will make this right!  

  Customer Answer

  Date: 02/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22943654, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/3/2025 parked here after someone waived me in. There was no payment required upon exit and the person at the gate did not give me a ticket

  

  Business Response

  Date: 02/17/2025

  We appreciate you sending in your concerns and take these matters seriously.  We would not recommend taking any directions or instructions from someone not representing Premium Parking.  We would highly recommend following signage.  Our locations are gateless and require "park and pay upon arrival".   If you would like to contest this invoice, please follow the instructions on your invoice and file a dispute.  This will directly route to the location manager.  We have a 99% compliance rate at this location, so we know the signage is being followed as its is frequently reviewed and audited.  

  Customer Answer

  Date: 02/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22940281, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:02/12/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am submitting a formal complaint regarding an unfair parking violation fee issued by Premium Parking for my parking session at Lot P2530 on January 17, 2025, at 7:05 PM.I fully paid for four hours of parking but mistakenly entered an old vehicle license plate ******** instead of my correct plate (QHWZ62). Despite my immediate attempt to correct the mistake and provide proof of payment, Premium Parking has refused to void the violation, instead offering only a partial reduction of the fee to $20.This penalty is unjustified because:The parking was fully paid forthere was no actual violation.This was a simple clerical error, not an attempt to avoid payment.Premium Parkings refusal to void the ticket is unreasonable, as no loss was incurred on their end.I have attached my initial claim and their response, along with relevant details and proof of payment. I kindly request your assistance in reviewing this matter and ensuring that the violation fee is fully waived.Thank you for your time and ************ regards,*******

  

  Business Response

  Date: 02/17/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  

  Customer Answer

  Date: 02/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. They are going to void the invoice. I have to wait between 3 and 5 days. Hope this is done and I ll be served. If this is done, this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:02/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 12/12 I parked in a parking lot and my friend paid for us to park there. Then 2 weeks later, I got a notice in the mail for saying we did not pay to park there. We did pay. She went through the checkout process online to pay for parking and yet I am still being notified and accruing late fees for "not paying" to park there. I have now gotten 2 notices in the mail still accruing fees for parking legally and this system is ridiculous for allowing online payment and then still saying you didn't pay. I will not be paying this when we paid to legally park there.

  

  Business Response

  Date: 02/10/2025

  Hi ****** ******,

  We would like to help you, but your complaint is missing some key pieces of information.  We would need more information. If you paid for parking, please file a dispute following the instructions on your invoice.  There will be an opportunity to provide proof of parking.  If proof is received we will honor the void.  The dispute process is very easy to complete and will likely take a minute or 2 to complete.  If you need any help, please call us at ************.  We can search our payment processor - Stripe -  to find your payment and we have another system to reference.  We would be willing to help you complete your dispute over the phone, as well. 

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I tried to file a dispute multiple times and each time it was rejected saying I did not have access to do so. My friend paid parking ticket but did not receive receipt after. She got to the confirmation page and got confirmation of payment. Ticket number ********. I will not be paying this ticket due to parking being paid for this. This is a terrible way to run a company by gaslighting and scaring people into paying fines by lying and saying people havent paid and threatening to send to collections. 
  
  Regards,
  
  ****** ******
  
   
  

  

  Business Response

  Date: 02/17/2025

  We can certainly say we are not gaslighting but rather providing a path for fair and even enforcement and have noted your challenges in filing a dispute. We are committed to keeping our A+ rating and accreditation only by doing exactly that. In hopes of changing this experience, we have decided to void this invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  If you ever need any help in the future, please contact us at ************.

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parked in garage at ************* in *********** and paid for 3 hour parking. Paid at 7:00 and ran over ten minutes. They are including the moment we pulled in the park instead of when parking was paid and the time it took to exit the garage from the top deck. The unpaid parking fee was 20 dollars and we never received any notice until after the first pay before date for 85 dollars. We recieved no notice until 2/5/2025. The amount due now is 6 times the unpaid amount. Im willing to pay the unpaid amount but not 6 times that for the time it took to walk 3 blocks back to the garage and exit out of the gate. There was no sign that stated we would have to repay, so we assumed it would automatically charge the card again for the time run over the 3 hour ***** Very very unclear signage. Very unreasonable amount. Especially since I didnt receive any sort of notice until February 5th, well over a month after.

  

  Business Response

  Date: 02/10/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right! 

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I park in the city of *******, ** frequently and all the lots I use are managed by Premium Parking. On January 9, I parked at the lot next to my meeting location and used the ** code to log in as I always do. The app did not register my authorization to pay, and I didnt notice it and went to my meeting. When I returned to my car, there was a $75 parking ticket on the windshield. I have sent a screen shot of the login verification code to Premium Parking as proof of logging in and offered to pay the $12 parking fee that didnt get charged. They have no incentive to properly resolve this conflict and insist that I owe them $75. So, this is not about $75 for me. It is about leveraging their monopoly to extort additional fees from customers when their own software glitches.

  

  Business Response

  Date: 02/10/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right! 

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Incident: December 26, 2024 Location: P2530 MET 3 Parking Garage (**********************************)On December 26, 2024, I parked at P2530 MET 3 Parking Garage to attend a movie at *****************, which offers parking validation for a flat rate of $8.35 for up to 5 hours.I followed the standard process:Paid for parking at 6:50 PM, selecting a 2-hour session (instead of 5 hours, unknowingly).Validated my parking at the cinemas lobby touchscreen as instructed.Left the garage at 9:27 PM, meaning I was parked for 2 hours and 37 minutes.Despite properly validating my parking, I was later charged between $50 and $90, far beyond the expected $8.35 rate. The company refuses to acknowledge that I mistakenly selected a 2-hour session instead of the 5-hour validation option and is still imposing excessive fees.This experience has been incredibly frustrating. The system should recognize validated sessions regardless of the initial parking duration selection, especially when customers are following the correct process. Charging customers excessive fees due to an honest mistake undermines the purpose of parking validation and feels like an unfair penalty.I urge the parking company to review its policies and issue a refund for my overcharge. Customers should not be penalized for minor errors when a validation process is in place.

  Customer Answer

  Date: 02/05/2025

  plate number QIZC66

  

  Business Response

  Date: 02/10/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right! 

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Information about how to contact company is hard to find Never received a response back from customer ********************** Charges excessive fees Parking ticket notice received in mail "appears" to try and look like an official government city communication Parking process is confusing. I think it is meant to be confusing in hopes that people don't follow the process, so that they can charge absorbent fees I would like this resolved by being able to pay for two hours of parking and then receiving a letter stating that the amount due is $0.

  

  Business Response

  Date: 01/30/2025

  Hi *********,

  Thank you for submitting your concerns.  We sincerely apologize for any inconvenience this may have caused you.  We have decided to lower your parking invoice to the minimum amount of $15.00.  The invoice has been updated.  If you need anything else please reach out to us at ********************************************************************************************************. 

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  

  Thank you for the response. On Friday Jan 31st at 2:34 pm, I made a payment of $15 by going to *************************************************************************** and entering the violation number. I have since received yet another Parking Ticket (Final Notice) in the mail threatening vehicle is subject to booting/towing. I would like confirmation in print (just as I received three other printed notifications from the business via mail) that there is a $0 balance.
  Thank you
  *** *******

   

  Regards,
  
  ********* *******
  
   

  
  

  

  Business Response

  Date: 02/03/2025

  Thank you for sending over your concerns.  Upon investigating this matter, we noted your payment and you are all set.  This was a mailer sent out and it was in the mail when you made your payment.  This was simply a timing issue.  You are all set now.