Complaints
This profile includes complaints for Premium Parking Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 352 total complaints in the last 3 years.
- 124 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an awful experience with this parking service and I strongly urge others to avoid parking here. On December 29th in ***********, I paid $45 to park, then decided to extend my stay and paid an additional $60. I only paid the extra $60 because customer ********************** assured me I would get a refund for the initial $45 payment. I followed their instructions to fill out a refund form right ********, days have passed and I have heard NOTHING. Despite multiple attempts to follow up, I have received no communication or refund. It's incredibly frustrating and unprofessional, especially when youve been assured youll get your money back. Ive seen other reviews complaining about unresolved issues like mine, and it seems this is a common problem.I would not recommend this service to anyone. The lack of accountability and communication is unacceptable. There are better, more reliable options out there. ***** this company if you dont want to deal with stress and wasted money.
Business Response
Date: 01/28/2025
We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. This pay machine transaction is being sent to Accounting and you will be receiving the $45.00, as per your request. Thank you for your patience and understanding.Customer Answer
Date: 02/07/2025
Hi I called your office and left a message. I want to check about the status of my complaint #********. The company said they were going to refund my money but they haven't contacted me yet. Can you please let me know the status? Thanks
Sent from ****** ****** (*******************************************************************************************************************)
Initial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went down town ********* to attend a Memorial service of a coworker 11-25-2024. I parked my car in one of the parking garages owned by premium Parking there were no tickets in that parking garage they went by you tag number. I had to go to the lobby to pay for the park I selected two hours which cost $16.00 put my credit card in did my transaction got my card back and my ticket. I drove in there @10:54 am printed on my citation and out time 12:13pm. I looked at the ticket and saw I had until 12:01 pm that's not right the I went to lobby and told the security guard about the time being off and she told me to go back downstairs where I parked and scan the barcode and follow the instructions which I did. I spoke to someone name *** explained to her what happened who didn't even know that the time on the ticket was not correct. I spoke to *** for a while trying to get the time in the garage straightened out, so *** asked how I paid for my parking I gave her my credit card information and she said it's not showing that I paid I took a picture of the receipt with the wrong time on it and sent it to her. *** had my number and she called me and said that I have to pay more money because my time is running out go and pay again which I refused because I paid for two hours and now an hour has passed and she wants me to pay again. I told before I do that I will leave the garage and go elsewhere later I called my credit card company to find out about the transaction and I was told my transaction did not go through. I said to myself wow don't know what happened I will take responsibility for the ticket which I got a week before Christmas pay $75.00 12-25-2024 and $115.00 Thereafter. I bought a money order $75.00 sent it to them didn't hear anything until 01-17-2025. I decided to contact the BBB because the penalty they are looking for is outrageous and I wouldn't have known anything if I didn't notice the different times such as the time I entered, ticket and exitBusiness Response
Date: 04/02/2025
Hi ******,
We hope you are doing well. We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. Our Team Lead, **** contacted you and sent you an email on 03/31/25 stating we are going to fully refund your invoice. Since you paid by check, we will have to send you a check back. Thank you for working with **** on this and allowing us to make this right for you. We hope you have a great day and thank you for your patience.
Initial Complaint
Date:01/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Christmas Day 2024 I had dinner at the ****************** and parked in the garage below. It seems that I could have gotten parking validation from the four seasons directly as this appears to be their garage. The gate to enter the garage has no barriers and on Christmas Day there was no signage and nowhere to pay. After looking around with my wife after dinner I ended up just driving out of the garage and assumes there was no charge maybe because it was Christmas Day. Later I received a ticket in the mail. I disputed the ticket and my dispute was not even considered. I received a generic response and even after showing proof that I was at the four seasons for dinner I did not receive any response as all. Because of this I just paid the ticket and am seeking other remedies. Its not a large amount of money but something about this doesnt feel right, it feels like a trap and extortion. I want the company to answer for this and pay me back just the fine amount.Customer Answer
Date: 01/22/2025
Attached is the original complaint with plate number and complaint numberBusiness Response
Date: 01/23/2025
We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We want to make this right for you and change your experience. We sent a member of the local management to facility to ensure adequate signage. We are going to refund you the $50.00 violation fee. These funds will be returned to the original payment method. Thank you for your patience and understanding. If you ever need help with your parking purchase or if you have any questions, please feel free to call us at ************ or chat with us on our website. Lastly, you can email us at ********************************************************* We hope you have a great day.Initial Complaint
Date:01/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6-22-2024, my friend and I parked my car at location 1524 ******* (P5516). My friend paid for the parking and was surprised when we returned to the car and got a ticket. We waited to speak to someone but nobody there to dispute about the ticket. Why we paid for the parking and still got a ticket? On the ticket, they only simply said Failure to Pay which was incorrect. I never had a parking ticket in our 50+ years driving. If there was someone there that day, we could dispute or looked into why they thought we did not pay, or if there was anything wrong with their paying system.Customer Answer
Date: 01/22/2025
Attached is a picture of the citation. License plate ******* in **.Business Response
Date: 01/23/2025
We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you. Please allow 3-5 business days to reflect the void. Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out. We appreciate you and we will make this right!Initial Complaint
Date:01/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a parking violation in the mail claiming that I had only paid for one hour of parking when I had paid for two hours. The second hour was through a different transaction but for the same license plate.Customer Answer
Date: 01/20/2025
Adding full violation including plate number.Business Response
Date: 01/21/2025
We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you. Please allow 3-5 business days to reflect the void. Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out. We appreciate you and we will make this right!Initial Complaint
Date:01/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 19, 2024 I entered wholes food parking lot in ************* at 12:51 pm for shopping and dining for lunch in their food court like I usually do. The sign clearly states 2 hour of free parking for wholefoods customers. After my shopping and finishing my lunch, I became somewhat disoriented due to my diabetic health condition and had to sit down and rest for some time. Once I regained my health condition, I then entered my car and left the parking lot at 3:05 pm which is 14 minutes over the 2 hour time limit. yesterday I received a notice # ******** in the mail asking me to pay $90.00 by Jan. 18 ***** otherwise it will climb to $130.00 despite that the sign is clearly posted $4.06 for additional thirty minutes after 2 free hours . This company is trying to defraud me out of $90.00 I shouldn't be charged more than $4.06 At this point I am asking to either void this ticket or reduce it to posted amount of $4.06. Thank you.Customer Answer
Date: 01/09/2025
Enclosed please find the parking citation attachment you requested. Thank you.Business Response
Date: 01/13/2025
We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you. Please allow 3-5 business days to reflect the void. Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out. We appreciate you and we will make this right!Initial Complaint
Date:01/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/21/2024, I entered the dirt lot at the address to go to the local businesses. There was no signage about paying in the lot, only that vehicles parked in disabled spaces would be towed. When I returned, I had a ticket for $110 on my car. I disputed, and was told: "There are signs at both entrances/exits and throughout the lot stating, No Trespassing Private Property and No Parking Anytime. This parking lot is private property. Unauthorized vehicles will be invoiced and/or towed."This is not true at all. I went back to photograph what I saw upon entering, which is attached, and there was someone ticketing every single car in the lot, which would lead to believe that I'm not the only one who it's not clear to. This is predatory of this agency. The remaining photos attached are what I was sent from the Agency, none of which make it clear that payment is required or even how to pay. When I called the number on the yellow sign, I was advised to use the ** code or the website on the sign, neither of which are there like they are at all of the other paid lots in the area.Customer Answer
Date: 01/02/2025
Please see attached invoice with plate number on itBusiness Response
Date: 01/02/2025
Hi ****** ********,
We appreciate you submitting your concerns for the invoice you received while parked at the location. This is a private lot and not open to the public. We have decided to void this invoice for you, as a one time courtesy. We will send your comments to the local management of that facility to look for any opportunities to improve the signage.
Initial Complaint
Date:01/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/2/24, I made a reservation for One Stop Parking and paid $19.41, reservation number ROS459097. The reservation receipt stated $104.63 was due at the log on 11/9/24. When I arrived at the garage in *****, there was nobody at the entrance to ask any questions. I parked on one of the levels, grabbed my suitcase for my cruise & proceeded to the entrance. I found a machine to pay for parking but it didn't ask for my reservation *********** only options were to pay hourly for a max of 24 hours. I called the number I had for my shuttle to the port & asked about the shuttle & was told I was not parked in the correct garage. I went back to my truck, put my suitcase back in & proceeded to leave the parking garage, as I was pulling out, I noticed the name on the garage WAS the correct garage so I pulled right back in, went to another level & parked. I found an employee on one of the levels & asked him about parking & the ************ asked me if I had a ticket. I told him I didn't know what he was talking about so he instructed me to drive to level 7 and informed me there would be a line to park for the cruise. I did as he instructed and was told I had to pay $105 in CASH ONLY. I paid and received my ticket for parking and the shuttle was on level 7. When I returned home, I received an invoice to pay $90 due to non-permit parking. I appealed the charge and sent a copy of my reservation with the explanation. I received a Dispute Status email which stated toward the bottom that "the best they can do is to reduce the violation to $20 but when I tried to pay, the charge was still "a deposit of $50". I paid the $50 hoping I would receive a $30 refund but heard nothing more until today when I received another invoice for $40. I called customer support & was told the appeal decision was to pay $20. I told the representative I already paid $50 on 11/22/24 but he stated there was no record of my payment. He recommended I send proof I sent the $50 which I did.Customer Answer
Date: 01/02/2025
********<**********************>
1:45 PM (12 minutes ago)tomeBusiness Response
Date: 01/06/2025
Thank you for submitting your concerns. We have decided to void your parking invoice. Thank you for your patience and understanding in this matter.Initial Complaint
Date:12/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company charged my credit card $75.00 on August 2nd 2024. I did not authorize this charge for park entry to ********************* in ********. I have contacted them via phone to get reimbursement and have sent a letter to appeal this charge. I have had no response from this company to reimburse me this amount. Therefore I am filing this complaint as Fraud and unethical business practices. I ask the ********************* to resolve this matter.Business Response
Date: 01/15/2025
Hi ******,
Thank you for contacting us regarding your recent complaint.
We understand your concern regarding the parking subscription charge. We have confirmed that a full refund for this charge was issued to you on 11/27/2024.
We understand that you had initiated a bank dispute for this transaction. Please note that bank disputes can significantly delay the refund process, typically by 30 days or more. This is because payment processors like ****** place the disputed funds in escrow pending the outcome of the bank's investigation.
Had a bank dispute not been filed, the refund would have been processed more quickly.
We have sent you a refund receipt as proof of the returned funds to your SBC email address. You may use this emailed receipt to help you address this with your bank.
We apologize for any confusion this may have caused. We encourage you to contact your bank directly if you have any further questions regarding the status of the refund.
Initial Complaint
Date:12/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I parked in a parking lot that had no signs about parking rates or anything showing that it was a parking lot that required payment. There were some parts along one building that showed as permit parking, but the rest of the area had no signage at all. When I got back to my car, I had a parking invoice from Glideparcs saying that I owed $53 for parking there. I filled out their "dispute charge" form on their website explaining the signage info and even citing the city municipal code that required signage, but they denied my dispute. This is deceptive and predatory. I will not pay the charges they say that I owe because there is no signage and if they are going to charge people to park they need to put proper signage clearly stating their rates. Attached are photos showing where I parked had no signage of any kind. This just feels like a scam.Customer Answer
Date: 12/12/2024
Here is the parking invoice. I was also apparently incorrect on the price. It is for $68.00.Business Response
Date: 12/17/2024
Hi Mr. ******************* are 2 signs at the entrance of the location on the left/right hand side that state "permit parking only". In addition to those signs there are signs to the left and right hand side of the parking stall you were at stating "permit parking only". There are no signs indicating public parking. As a one-time courtesy we will void this invoice.
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