Reviews
This profile includes reviews for Premium Parking Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 98 Customer Reviews
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Review fromRachel W
Date: 01/07/2025
1 starRachel W
Date: 01/07/2025
I parked at their *******, ** location from December 2nd-5th 2024 and was prompted to pay the full $75 monthly fee instead of the daily fee because it would be cheaper. When I paid for this I was not notified that when paying for the monthly fee I would be signing up for a monthly subscription. An additional $75 fee was posted to my bank statement for the month of January 2025. I notified Premium Parking of this error on 1/5/2025. I was told over the phone to submit a refund request. Today I received a notification that this request was denied.I canceled the subscription via the eat website on 1/5/2025 as soon as I was made away of the subscription charge. The website makes it very difficult to find where to cancel the subscription. They also neglected to make me aware of the subscription enrollment.This is beyond fraudulent and should be investigated immediately. Other reviewers have had similar complaints.Below is my confirmation number for case reference.44314360
Premium Parking Service, LLC
Date: 01/08/2025
Hi ******,
We sincerely apologize for the friction this has caused you. We appreciate your feedback, and we want to earn your trust and business back. We have decided to fully refund you, as per your request. Thank you for submitting these concerns. Please allow 3-5 business days for processing.
Review fromAlyzza P
Date: 12/21/2024
1 starIf I could give negative stars I would. The area was congested and we could not get the site to load when we scanned the ** code. We parked for no more than 15 minutes. It was an $85 fee on top of $101 unpaid fee. I called the phone number on the invoice shortly after we left and he even thought the fee was absurd and to dispute it. He even mentioned there was a 15 minute grace ******* We still have yet to hear from them.Review fromShirley J
Date: 12/13/2024
1 starShirley J
Date: 12/13/2024
Premium Parking shows a complete disregard for customers. Legal action should be taken and/or a class action suit filed against this company. The BBB is remiss in giving this company an A+ rating with all the complaints I see and my own personal experience. This review is probably a waste of time; BBB won't do anything to tell Premium to do better. I am nevertheless sharing my experience because 1) I will send a copy to Premium HQs, 2) I will send copies to the ******************************* and the *************** and 3) I am tired of having to put up and shut up when companies abuse consumers. On 11/2 I arrived in *********** to stay at a ***************************. No on street spots. I drove into the lot across the street so I wouldn't block traffic. There was no signage at the entrance to show rates or tell how to use the lot and no attendant on-site. Finally I found a sign that said to download an app. No other instructions. I couldn't get the app to work and continued to look for some type of assistance but no attendant. Finally I gave up and left to look for other parking. I couldn't find other parking so ended up returning to the same Premium lot. I finally found a *** booting other cars. He said many people can't get the app to work so cars get booted and fined regularly. He tried to download the app on my phone; after several attempts he gave up. He then tried on my friend's phone. After several attempts and 20+ minutes, he got the app to work and we paid for parking. I paid nearly $400 for 3 nights of parking. Robbery! Weeks after I got home, I received a parking ticket charging me $90 ($65 parking, $25 fine) for 28m53s trying to get THEIR bad app to work. The notice was generated 11/5/24 but I got it 11/14. I had to get cc copies to file a complaint on Premium's website. 72+ hours later I got a boilerplate refusal. I doubt they even considered my complaint. They are a scam; their bad payment system nets them huge additional revenue in fines.Premium Parking Service, LLC
Date: 12/17/2024
Dear Valued Customer,
Thank you for bringing your recent parking experience at our *********** location to our attention. We sincerely apologize for the frustration you encountered with the app, signage, and resulting ticket. We understand how important it is to have a smooth and positive parking experience, and we fell short in your case.
We take all customer feedback seriously and are constantly working to improve our services. We appreciate you highlighting the lack of clear signage and the difficulties with the app. We are actively investigating these issues and taking steps to enhance customer communication and functionality within the app.
To expedite a thorough investigation of your specific situation and address the $90 ticket, we kindly request your invoice number you received in the mail. This will help us locate your parking session and take appropriate action.
You can reach our dedicated Customer ********************** team who are available to assist you directly at ************ or ********************************************************* Please reference this email and your invoice number when contacting us.
We are committed to resolving this matter for you and ensuring a better experience for future parkers.
Sincerely,
The Premium Parking TeamReview fromDarrell T
Date: 11/22/2024
1 starThis company ticketed nearly every vehicle in the parking lot after using their QR code to pay for parking at an event. Could not reach a customer ********************** person by phone. All emails are no reply accounts. I was able to dispute the ticket but also checked the invoice numbers that were chronological to my ticket and finding that over two dozen tickets were issued to other cars in the same small lot due to non payment . Another dozen had already been submitted for dispute. Within in 48 hours I received a no reply response that my dispute was investigated and determined a malfunction. I have complained about their misleading signage about charges for their parking fees. They charge an extra service fee as well as city tax. Why a tax on a parking space? I purchased nothing. I am reporting their business practices to my city councilman in *************. They should have their licenses revoked.Review fromDevon S
Date: 11/20/2024
1 starBlows my mind that this company is still operating... I (along with multiple other people) have received tickets for being "Parked in reverse" when we are clearly not parked in reverse. Here is a video for proof.... ****************************************************************************************************************Review fromSarah M
Date: 11/13/2024
1 starThis company is outrageous. Park anywhere NOT affiliated with this company.Review fromWilliam C
Date: 11/06/2024
1 starThis company reeks of the type of behavior that hard to cancel subscription services use. They make it truly near impossible to communicate or remediate anything from them through obfuscation and depending on people giving up or not being persistent enough to follow through and offering pittance refunds to quietly but hardly satisfy customer complaints. Their form letter responses say it all.I'll be pursuing them fully enmasse.Review fromRalph L
Date: 10/17/2024
1 starThis company is so crooked. They will charge you almost $100 for a parking violation. That should be illegal. Dont pay your fines, they are not connected to any state database except to get name and addresses. They cant put a lien out or suspend your license. Just dont pay it.Review fromKi T
Date: 10/15/2024
1 star******. KEEP DOCUMENTATION. For the second time this year, I received a mailed invoice claiming I did not pay for parking. I paid $6.04 for an hour, which is already expensive. The print invoice wanted SEVENTY-FIVE DOLLARS $75 for one hour of parking - which I have proof in my app history that I paid for on site. The invoice goes up to $100 if not paid within a month. I used their website to dispute the invoice and send two screenshots proving I paid, asking them to send me confirmation of dismissal by 10/31. Be very cautious and be ready to dispute this company if you use them for parking (and unfortunately, this company is everywhere and we have minimal choices). It seems that they're fishing for people who won't dispute. Use all caution!!Review fromAnthony W
Date: 10/01/2024
1 starMy complaint is that they are forcing people to pay by check or give them a credit card over the phone. The past 2 months that I have tried to pay, via online, you are unable to. Even the woman on the phone admitted in both calls that those were my only options as she also tried to pull my invoice by invoice number and by my license plate. The worst part is, I want to pay the invoice, I just feel comfortable in giving someone my credit card over the phone or floating a check in the mail that may not get there. Plus the additional issues that can arise from them staying they never received it. I find it very strange that they aren't able to accept payments online, as big as this company is.
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