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Business Profile

Self Defense Devices

Byrna Technologies Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Byrna Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Byrna Technologies Inc. has 3 locations, listed below.

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    Customer Review Ratings

    4.8

    Average of 147 Customer Reviews

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    Review Details

    • Dan O

      Date: 05/02/2023

      We watched so many informative and positive reviews on the Byrna system that my wife thought it to be the perfect tool to enhance her personal security during walks on our property. So we ordered a launcher kit.Upon opening the package we realized that we had received someone elses order - perfectly packed btw. I contacted Byrna customer service and communicated with *********. She was very apologetic, but more importantly dealt with our issue in a throughly competent manner. Her manner of dealing with me was reassuring and professional. As none of us walk on water we can expect errors to happen. The way in which she dealt with this issue makes me very confident that Byrna is a very solid company from which to buy products; we plan to get a second launcher in the fall. On to the product:Packaging for shipping: Excellent Product: The launcher came in a nice zippered case with foam contoured to the items in the case. The manual was easy to understand and through. The launcher itself looks to be a quality item in which ergonomics were a top priority.Very satisfied with both the product and service. It is great to have a less-than-lethal option and the launcher seems to be an excellent choice.

    • Mark H

      Date: 04/25/2023

      ********* was an absolute champ dealing with me to get my order place in the system. She heard my frustration with the website and made placing my order a breeze. She is a true professional and I am completely satisfied with her help. Now I am looking forward to my new side arm!

    • Trent A

      Date: 04/25/2023

      Great customer service , very knowledgeable on my request to make my order was correct and pricing

    • Robert K

      Date: 04/21/2023

      Had a wonderful experience dealing with Byrna regarding my repair. I want to thank *********, ************** for the excellent teamwork. A company is only as good as its employees & these 3 at the best. Thank You, ****************

    • John O

      Date: 04/21/2023

      ********* was an absolute delight to work with. I ordered the Earth Day bundle. We worked through the shipping details and took care of everything quickly and efficiently.

    • Darren S

      Date: 04/20/2023

      i just got my Byrna Launcher and completed the Guard and Chemical Training course to be able to carry chemical loads legally in ********** the class was really interesting. When I passed i still had a few questions and I talked to *************************** at *****. She was very nice and very helpful to answer all my questions. I really like the Launcher as do my friends. They were shocked at how hard the ** shoots. They all said not thanks to be shot by it.

    • Jerrold N

      Date: 04/17/2023

      ********* was highly professional. Absolutely understood my issue and immediately resolved to my complete satisfaction. Would highly recommend

    • GUY K

      Date: 04/12/2023

      I had an issue with my launcher(******** Kit)...sent an email...got a prompt response with some advice...sent in a video of the action...a new launcher was sent to me immediately...tough to beat that kind of customer service.

    • Mike P

      Date: 04/12/2023

      I had a problem with an order I was trying to place. I tried 3 times to place the order.Each time the website had some sort of locator in use. It kept changing my address to what it thought it should be and no way to change it back to the correct address. I finally left a note in chat asking for help. A very nice women had called named *****. She ran into the same issue and tried all kinds of things. In our conversation (which was really pleasant) I was asking many questions and she provided so much info for me. I ended up adding to the order protection for my wife and changed a couple things both saving money and getting what I really needed. Had this not happened to me, I would not have realized the order I had was good but this was much better for less money. Thank you ***** for all your help on my issues and educating me more on the products. You get an A+ in my book and the company should be glad to have you with them.****

    • Jeff C

      Date: 04/10/2023

      Ive contacted BYRNA with a question regarding their product. I didnt expect an answer so soon. It tells me they are serious about their products and service.. I will buy from them. What counts for me is the service. Everyone sells these products but not everyone provides quality service. Sincerely *****************

    Byrna Technologies Inc. is BBB Accredited.

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