Reviews

This profile includes reviews for Byrna Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Byrna Technologies Inc. has 3 locations, listed below.

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  Byrna Technologies Inc.

  300 Ballardvale St Andover, MA 01810-5929

  
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  Byrna Technologies Inc.

  100 Burtt Rd Ste 115 Andover, MA 01810-5915

  
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  Byrna Technologies Inc.

  2033 Kelsey Ct Fort Wayne, IN 46818

Review Details

• Review fromClaude H

  Date: 03/15/2023

  5 stars
  I had several questions for this company about there products as well as some technical questions. My contact was through the chat feature on their website. OMG!!! The response was very quick. The person on the other end of the conversation was patient and obviously new the products very well. It really was a great encounter and I applaud their service, so much so, that I purchased the 3 items that evening. This how customer service should be done.

• Review fromJeff H

  Date: 03/15/2023

  5 stars
  Good company! They did lose an order after charging my card due to a new software implementation. It was worrisome, but they kept communicating and after we cancelled the original order and I made a new one, all went well. And they were kind to provide a discount to the reorder. I respect how they handled it. Software upgrades happen. I will order again.

• Review fromScott H

  Date: 03/14/2023

  5 stars
  You want some feedback. Here we go here we go now. I am a retired United ************** Combat effective. That being said the people at Byrna make a quality product. Make no mistake. For those who can't own a firearm they are basically giving you back your second amendment right. For all the haters, it's better to be silent and thought a fool than to speak and remove all doubt. Be prepared to defend. BYRNA NATION!

• Review fromlawrence s

  Date: 03/14/2023

  5 stars
  Had a minor problem. They were so receptive and examined my Byrna. Guess what? No issues - it was me and putting in a wrong size. They were so professional. Emails, calls - convinced me they are truly a company that acres for their customers in a very professional manner. Great product, great prices and super dooper customer service.

• Review fromRohan J

  Date: 03/10/2023

  5 stars
  This product speaks for itself I can't stress how effective the byrna product is what I can tell you is I don't go anywhere without it and it's extremely safe for you and those around you even the bad guy so I highly recommend byrna to anyone who wants to defend themselves and not hurt anyone in the process.*********************

• Review fromSam H

  Date: 03/10/2023

  5 stars
  ********* was incredibly nice, patient, let me articulate my issues and promptly solved them for me without any hassle. This was my first time contacting Byrna and I literally couldnt be happier with my experience. Thanks *********.

• Review fromRandy S

  Date: 03/08/2023

  5 stars
  I have had nothing but great experiences with Byrna so far, they have a great product and their customer service is exceptional!!

• Review fromRobert B

  Date: 03/08/2023

  5 stars
  Ive bought 3 byrnas now, two pistols and an M4. I broke the stock due to my own fault and requested help from my authorized dealer. They directed me to the warranty page and email support. Response time was under probably 4 hours from ***** who informed me that they would help. ****** was swift and efficient in getting me what I needed. I said that I love the products and want to support the company. I offered to pay since *** bought this product over a year ago but he refused and said that there is no need to pay. He put the part in the mail with tracking within probably 24 hours of my initial email. Absolutely phenomenal customer support, great instore dealers (*******) who directed me and helped me find the necessary serial numbers. 10/10 recommend.

• Review fromlarry d

  Date: 03/07/2023

  5 stars
  Now this is how a company treats it's family, I did not feel like a customer. ***** and ******* ,cudoes. great support.( even thought I did complain about shipping delays ) you guy's went above and beyound what I could have ever imagined . cheers from cold and snowy *******,thanks to all of you at Byrna

• Review fromKenichi K

  Date: 03/06/2023

  5 stars
  It was the very first time I ordered the Byrna products. The package of my order was shown delivered but it was not there where it was supporsed to be...I've searched around and waited for a day or so if it may be mis delivered to other units/building and/or some neighbor may bring it back to me...but no luck. So, I reported it to **** and Byrna customer service. As you all may know, **** has just sent me an auto email notification that they've received my request and next step they can take, whereas Byrna has sent me an email from an individual. She's helped me from a to z what I should do and she set up re-deliver the products I've ordered. I was so impressed that she knew what the customers like me feel about and want next. I think she is very professional and in my experience, she is one of the best customer services that I've ever dealt with. Thank you so much, ***** and you must be a few of the one that Byrna has earned BBB A+ ratings ^_^