Reviews
This profile includes reviews for CarGurus, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,277 Customer Reviews
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Review fromSusan M
Date: 07/01/2024
5 starsSusan M
Date: 07/01/2024
CarGurus is the best site for used cars. They help me pick out the best possible car at the best price. I recommend them.
CarGurus, Inc.
Date: 07/01/2024
Thank you so much for your 5 star rating and feedback!Review fromChris G
Date: 06/30/2024
2 starsChris G
Date: 06/30/2024
Not very helpful. Ill try other places before buying from their AI option. They need better customer service.CarGurus, Inc.
Date: 07/01/2024
Hi there we are sorry you didn't get any resolution from our AI chat system. If you would like further assistance please reach back out to our support team to best find resolution for whatever you may need.Review fromBig Homie
Date: 06/30/2024
1 starBig Homie
Date: 06/30/2024
Not very helpful at all. I can imagine this automated response AI system costing your company tons of money.. but, are they able ton actually assist?CarGurus, Inc.
Date: 07/01/2024
Hi there we are sorry you didn't get any resolution from our AI chat system. If you would like further assistance please reach back out to our support team to best find resolution for whatever you may need.Review fromJeanie C
Date: 06/30/2024
1 starJeanie C
Date: 06/30/2024
I was asked for my email and then the conversation was ended. Why??CarGurus, Inc.
Date: 07/01/2024
Hi we are sorry for this issue. Could you please follow up with our support team via email to best support the address is *******************************************Review fromJohn Michael T
Date: 06/30/2024
4 starsJohn Michael T
Date: 06/30/2024
Car gurus help find all types of vehicles it's fun to just see what prices can be obtained for a vehicle!!! GREAT APP! THANK ****!CarGurus, Inc.
Date: 07/01/2024
Thank you so much for your feedback. Is there anything else we could have done better to earn a higher rating?Review fromSonja O
Date: 06/30/2024
1 starSonja O
Date: 06/30/2024
Dealership said that they go by ***************** not KBB or CarGuru and that I would not qualify for any reduction in price such as listed on KBB or CarGuru because I didn't read the fine print.My credit score is 827!Shocked! Humiliated!CarGurus, Inc.
Date: 07/01/2024
Hi there thank you for the feedback could you provide a bit more clarification of what is going on?Review fromGregg d
Date: 06/30/2024
2 starsGregg d
Date: 06/30/2024
The weather went over us protect monster trucks out the sand./- ?words are moreCarGurus, Inc.
Date: 07/01/2024
Hi there could you provide with more details of what you found difficult on our site?Review fromMia H
Date: 06/29/2024
5 starsMia H
Date: 06/29/2024
Quick communication via email. Confirm data listed on ad. **** mobile device.CarGurus, Inc.
Date: 07/01/2024
Thank you so much for your 5 star rating.Review fromJustin S
Date: 06/29/2024
5 starsJustin S
Date: 06/29/2024
The customer service representative was a paragon of kindness, attentiveness, and expertise. I shall commend them to my companions without hesitation.CarGurus, Inc.
Date: 07/01/2024
Thank you for your feedback and 5 star ratingReview fromConnor D
Date: 06/29/2024
1 starConnor D
Date: 06/29/2024
When trying to talk to them they didn't know the awnser and had to send me someplace else. The chat bot would send paragraphs of pretty much usless information and also they would keep saying this conversation has ended mid conversation.CarGurus, Inc.
Date: 07/01/2024
Hi there we are sorry that you had issues with our chat service. If you need further assistance feel free to email our support team to help you further.
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