Reviews

This profile includes reviews for Zipcar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zipcar, Inc. has 16 locations, listed below.

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  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210-1202

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  Zip Car Inc

  717 D St NW Washington, DC 20004

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  Zipcar

  3900 Lomaland Dr San Diego, CA 92106

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  ZipCar Inc

  5856 NE Columbia Blvd Portland, OR 97218

• 

  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210

Review Details

• Review fromSabrina L

  Date: 06/13/2023

  1 star

  Sabrina L

  Date: 06/13/2023

  On June 3, I booked an SUV to pick up in Manhattan at 11:30 am on June 10th to attend my daughters one and only high school graduation at 12:30 pm in Brooklyn. When I arrived at the pickup location, the car was not there. I called Zipcar and was on hold for 40 minutes. The woman representative said a manager was unavailable to respond for 24 - 48 hours. When I demanded to speak to a manager, she connected me with ********************** and the first representative said that he would not tell me how close the car I reserved was, nor would he contact the member.Then I was told to pick up another car five miles away, to which I had to take a Uber. I emailed Zipcar; the receipt. I reminded the apathetic ******* that because of Zipcar's negligence, I would be late for my daughters graduation. ******* said he would credit me $18 dollars, which was not sufficient. Because instead of changing the new reservation to 12:15 pm or 12:30 pm, I was billed before I could reach the new car. Nor did he extend the reservation beyond the 3:00 pm original return time to 4:00 pm. I was being billed while I was still in the Uber car. Plus I was charged a $50.00 late fee. I never agreed to shorten my reservation time. It was done because of Zipcar's failures.*******, the manager, also said he did not know the name of Zipcars CEO, *********************, who never ever replies to any communication.Tonight I spoke with manager *******, who never apologized or accepted responsibility for Zipcar's failure to have my reserved car. Plus, he refused to pay for my Uber $12.00 charge I had to pay because of Zipcars failures. The emotional distress I had to experience for missing my daughter crossing the stage for her high school graduation is unacceptable.I demand that the fraudulent $50.00 charge must be refunded and my $12.91 Uber charge be reimbursed.

  Zipcar, Inc.

  Date: 06/16/2023

  We have reached out to the member at the email of record and are actively working with them.  

• Review fromTammy R

  Date: 06/09/2023

  1 star

  Tammy R

  Date: 06/09/2023

  This is a horrible company by way of customer service. They have zero integrity. I rented a vehicle on 4/21/23 and they charged me on 4/30/23 and stated that I have a ticket. I have proof that I not only rented the car on April 21st, but I also spoke to a representative who had to manually log into my account to change my drop off location because the location I rented from was not empty when I returned. I had to return to another location. They don't have any higher *** to discuss this issue with. Someone should be controlling these calls higher up.

  Zipcar, Inc.

  Date: 06/12/2023

  We have reached out to the member and educated about the actual cause of the charges which are in keeping with the member contract.  

• Review fromKylie M

  Date: 06/06/2023

  1 star

  Kylie M

  Date: 06/06/2023

  I received the difficult news that a family member was in critical condition, and I needed to find a car at the last minute so I could rush out to the hospital (located about an hour and a half outside the city) and say goodbye. Id recently heard about Zipcar and figured Id give them a shot. After submitting my application, I realized Id entered the wrong card information. No biggie, I figured I could resubmit with the correct card details once my application had been rejected.Well, evidently not.According to the individual from Zipcars application team I spoke with, if your application is rejected for any reason, you cannot submit a new one and you will never be able to use Zipcar. Harsh. And given the devastating news Id received that day, this compounded the stress I was under.I ended up using Turo and had a wonderful experience. Turo actually ended up being significantly cheaper because it didnt make me pay an application fee or sign up for a membership. $54 for an 8-hour rental with Turo versus the $153 it wouldve been with Zipcar.If Zipcar doesnt want my money, thats fine by me. There are much better services out there.

  Zipcar, Inc.

  Date: 06/07/2023

  We have reached out to the member and advised the application was not approved in accordance with our processing guidelines.

• Review fromLauren M

  Date: 05/29/2023

  1 star

  Lauren M

  Date: 05/29/2023

  Zipcar has a known risk in which cars deactivate if taken outside cell service. This risk is not disclosed to members/drivers, putting them in unsafe situations. I experienced this on May 27th, while hiking in the Lakes Region, **, something I do often with the car I own and with Zipcars historically. After my hike, the car would not start and I had no way to contact help. A gracious stranger brought me to a market, where I endured a 10 hour saga with terrible support from Zipcar, who remained focused on the car, not my safety.

  Zipcar, Inc.

  Date: 06/01/2023

  We are actively working with the member to resolve the issue.  

• Review fromChantel W

  Date: 05/27/2023

  1 star

  Chantel W

  Date: 05/27/2023

  I've been a member for years and have experienced many issues with this company. When there's a problem, IT IS A PROBLEM. I've dealt with smelly and dirty cars, (I rented a car recently that smelled like fresh body odor. The odor was from the day before. I rented a car previously that had a pair of boxers in the trunk), missing fuel cards and having to reach out several times to get a refund when I had to spend my own money to fill the gas tank, rented a car that another member "had" but it was parked at the pick up location with a flat tire, and the list goes on. It can be very frustrating renting cars from this company.I rented a car in advance for today and faced a new level of issues.1) My extension wouldn't go through after trying 4 times on the app and website. The issue is unrelated to me.2) Initially, the website wouldn't allow me to log in. I changed my password, got in, tried to log in again and now my password is unrecognizable, so I no longer have access to my ********** A supervisor named ******** tried to blame me for not having enough time with the car. A courtesy extension couldn't be granted because another member reserved it at some point during this mess. My plans were completely ruined because of this. I wasted almost an hour on the phone trying to resolve the issue. The issue hasn't been resolved.4) ******** was unwilling to issue me a refund for just an hour which would've been for the time wasted on the phone with them.5) I was far from the return location and informed them I couldn't guarantee that I would be able to return on time, a $50 late fee was still mentioned. Given the situation, it's unacceptable to charge for a late fee when I had absolutely no control over the issue that Zipcar is clearly experiencing. I don't recommend this company at all.

  Zipcar, Inc.

  Date: 06/01/2023

  We have reached out to the member and believe the matter to be resolved.  

• Review fromKatherine B

  Date: 05/22/2023

  1 star
  I was charged a $25.94 application fee even though I never rented a vehicle and canceled the subscription within an hour of applying. When I called about the charge I was told the fee was mentioned at the end of the membership form. I should have received a copy of that form and the Zipcar contact I spoke with would not send it to me. I would never use this company and I don't believe I should have to pay any money.

• Review fromYi L

  Date: 05/22/2023

  1 star
  Zipcar rejected my application even if I have a valid license. They are indeed modern thieves that steals $25 from their customers without providing any service. Seems like that is what they always do to their potential customers. I have seen many complaints like this on social media, and I will help spread the word using my knowledge as a marketing expert. I understand how much it will cost to cover this negative WOM. I hope such practice can help them understand the cost of earning a free $25 is more than 100X of $25. Listen, Zipcar managers, my friend, I do not care about losing $25, but you should care about making your potential valued customer losing $25.

• Review fromJames A

  Date: 05/15/2023

  1 star
  I had a very bad experience with Zipcar this past Saturday, May 13th that was not remedied. I reserved a rental for 1pm. It was raining. Once I got in the vehicle and loaded it, I realized the rubber material on windshield wiper blade was detached. I called for a new car and stood in the rain, with my possessions sitting on the wet ground, while a customer service created a new reservation. I was told that we had to end the call for me to move onto the new car. We ended the call. When I attempted to start the next car, it would not start. I called for a new car. The customer service representative, suspecting some sort of malfunction between the Zipcar app and the vehicle, had me go through several minutes of tooling with the car and the application rather than immediately create a new reservation. I was then put in a third car, which worked. This process took about ***** minutes in total. I stood outside in the rain on call with customer service, at times on hold, for much of this. My reservation was extended 1.5 hours, that is, I was given that day an extra ***** minutes that I did not need. The seats in the first two cars were truly covered with liquid staining. I can provide photos.I requested a future credit to compensate for this experience and was denied. I was told that because I was previously given a credit for a different bad experience that another credit could not be given, that Zipcar's policy is that more than one credit cannot be given with some number of days. This is unnerving. Each of these experiences were the fault of Zipcar or another customer, not mine. I received that prior credit when a car I reserved was not returned by the prior driver and no other cars were available at that lot. The only available cars were a ways away, and I was already delayed by the incident. I decided to give up on my plans for the day and go home. This also has happened once before - I did not request any credit for that incident.

• Review fromNathan J

  Date: 05/10/2023

  1 star
  On November 14, 2022, I had a car reservation that was located on a university campus. When it came time to end the ride, other cars were occupying the Zipcar-designated parking spots, and all other parking spots were occupied. The closest parking spots were off campus and at least half a mile away, so I left the car in a handicapped spot that was right next to the Zipcar parking spots. I immediately called support and confirmed that they were okay with this and that no fees would be charged if any happened. They said that this was okay, so I left the car there. Zipcar claims that in these situations, you should call them and they will direct you to alternate spots, but when I called, I specifically mentioned that it was a handicapped spot and the support member did not specifically tell me that this was not allowed and that I would be responsible for any violations. 6 months later, on May 9, 2023, I was hit with a $440 parking violation due to this, and when I escalated the incident, I was denied a day later with the blanket statement, "As you were the last member to use the vehicle prior to the ticket and did not find proper legal parking, you will be responsible for the cost of this ticket." Keep in mind that this ticket was issued on November 15, 2022 and contestable and less expensive up until March 21, 2023, but Zipcar deliberately did nothing about it, since the way they constructed their policy allows them to just charge the card on account directly for any fees, allowing them to place the whole burden of the ticket, however much it may be or grow by, onto the customer and pocket the $30 violation fee they charge every time. Also, given that this situation probably does not occur too often, I feel like customer support was very misleading and did not provide me with the correct instructions.

• Review fromQuiana B

  Date: 05/08/2023

  1 star

  Quiana B

  Date: 05/08/2023

  I rented a Zip car on May 7th, 2023, but left a bag of over $300 worth of products in the vehicle which were later stolen. Zipcar refused to disclose the name of the last person who rented the vehicle and representatives were unhelpful in resolving the situation. Despite recorded calls and my efforts to locate the stolen items, they have not been recovered. Seeking assistance and urging Zipcar to take responsibility for the safety and security of customers' belongings.More info here: *************************************************************************************************

  Zipcar, Inc.

  Date: 05/09/2023

  This individual is not a member of record with Zipcar.