Reviews

This profile includes reviews for Zipcar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Zipcar, Inc. has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210-1202

• 

  Zip Car Inc

  717 D St NW Washington, DC 20004

• 

  Zipcar

  3900 Lomaland Dr San Diego, CA 92106

• 

  ZipCar Inc

  5856 NE Columbia Blvd Portland, OR 97218

• 

  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210

Review Details

• Review fromDominique M

  Date: 09/06/2023

  1 star
  If I could leave zero starts I would. Worst customer service I have ever experienced. I was double charged for a trip the was cancelled due to their car being offline. The car didnt work when I got to it, so the agent tried to rebook the same car which still didnt work (obviously) and they charged me a second time without my consent. They are refusing to refund the charges. I have spent hours on the phone and sent copies of my credit card statements and they are just asking the same questions over and over and not refunding the charges. DO NOT USE THIS SERVICE

• Review fromJimmy A

  Date: 09/06/2023

  1 star

  Jimmy A

  Date: 09/06/2023

  Worst company ever! Been a member since 2019 and at first they were good but recently it has been problems. First they charged me for a ticket I did not get. Another time car broke down on me and left me stranded. Now they deactivated my account because supposedly there were "trash" everywhere. I always return cars clean and with a full tank of gas. They took $165 as a cleaning fee and then proceeded to close my account and said decision was final. I am a disabled person and I used Zipcar for personal transportation and now they left me with no transportation and they don't even care that I've been a loyal customer to them. They just care about pocketing our money and close their most loyal members accounts for unfair reasons. This company is the worst ever and their customer service is very bad.

  Zipcar, Inc.

  Date: 09/07/2023

  We have reached out to member and confirmed breach of the membership contract.  

• Review fromAmy R

  Date: 09/05/2023

  2 stars

  Amy R

  Date: 09/05/2023

  Bad!! Though I have good credit and an excellent driving record, I was denied . The fee (about $25) was nonrefundable for "pulling people's driver license!!?

  Zipcar, Inc.

  Date: 09/07/2023

  We have reached out to the applicant to assist.  

• Review fromRonnie L

  Date: 08/27/2023

  1 star

  Ronnie L

  Date: 08/27/2023

  Worst company on the planet! Horrible customer service and should be closed down!!

  Zipcar, Inc.

  Date: 08/29/2023

  We have been unable to find a member of record by this name or email address.  

• Review fromEytan C

  Date: 08/10/2023

  1 star
  I applied to ZipCar and my application got denied. I reached out to their service members in 4 different ways and all of them said it was because of my license even though I have no tickets or violations. The only thing I can think of is that they made a mistake when reviewing my drivers license as it says junior operating license but a junior operating license becomes a valid license when you turn 18 and I applied the week that I turned 18. It's very frustrating that in every avenue that I have attempted to contact them by, the service members say that there is this "special team" that reviews applications and that "their decision is final". It just seems to me that if a company makes a mistake, it shouldn't be the customers fault, especially when I meet all of their criteria.

• Review fromLauren G

  Date: 08/08/2023

  1 star
  Do not use this service ever I signed up up they denied me an still took my money and now when I call the refuse to return it an said its their policy to take your money even when not approved

• Review fromRobert W

  Date: 08/05/2023

  1 star
  I had a 24 hour rental to start at 1pm on 8/5/23. The car is parked at a Zipcar street spot a few blocks from where I live. At 12 noon, I get a text to pick up a different car at least an hour away across town. No prior warning at all! I call Zipcar and after 10 min on hold, the Zipcar agent is unable to tell me why my reservation changed. I am unable to scramble across town to get this other car and have to cancel my entire day's plans. In fact, the original car that I booked is actually now reserved by someone else from 11am to 1pm and then 1pm to late in the evening. The agent is unable to tell me why the car I reserved and paid for was taken away from me and given to two others. I find this totally unacceptable and need to find a more reliable alternative for my future needs.

• Review fromOcheyhasa O

  Date: 08/04/2023

  1 star
  Zipcar customer service is the worst they find ways to bill u extra money and when u give up trying to fight it cause u will always be wrong they don't give u a chance to pay it so then ure account gets CANCELED and u get sent to collections. When all u want to do is pay what u owe Zipcar Support ***** I can't believe how long I have been trying to make payment with cc but they won't allow me to update cc info. Something really has to give it is not fare to be treated this way

• Review fromKathleen G

  Date: 08/03/2023

  1 star
  Never again! They charged my daughter a "young driver" fee and then proceeded to give her a completely unsafe car. A tire blew on a major interstate and they blamed her for not using thier roadside assistance and choosing to have a good samaritan change the tire so she could get off the dangerous and busy highway. Took car to Discount Tire and all four tires were deemed underinflated and needing replacement. Called company, reported issue and asked for refund. They said "no" becuase she drove the car after the tire was changed. Currently disputing transaction with CC. This incident could have resulted in a tragic accident. So disappointed.

• Review fromNicole D

  Date: 07/31/2023

  1 star
  I've been using Zipcar every summer for 5-6 years because I need it for work and every year there has been a nightmare experience - or more than one - with appalling customer service and I cannot wait to cancel my membership. I should have canceled last year after I was accidentally overcharged $1500 because of an error in their system and had to call at least 20 times to get it resolved with no apology. Last week, my reservation got changed at the last minute because the car I reserved was taken out of service. I had that car reserved for this week as well and confirmed with Zipcar yesterday that the car was back in service and they shared not only was it back in service but it was clean and in great condition. However, this was not the case. I picked up the car today and it was absolutely filthy, just disgusting - crumbs, food, pet hair, dirt, bottles, wrappers, garbage everywhere - and once I got outside of the parking garage, I also realized the right mirror was taped on. I called Zipcar to report the awful conditions and was told my complaints would be escalated and I would receive an email later regarding the compensation I requested. I was also told that the car should not even be in service with that mirror yet somehow it was. I followed up with Zipcar after only receiving an email that my complaint was filed, and again detailed all of the issues, and was told all they could do was offer me 15 minutes of driving credit which is equal to $4.50. My reservations each week are $500-600 and a $4.50 credit is insulting and laughable. They told me there was absolutely nothing they could do. Horrible company.