Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Santander Bank

  75 State St Boston, MA 02109-1827

• 

  Santander Bank

  587 Cabot St Beverly, MA 01915-2509

• 

  Banco de Santander S.A.

  375 Park Avenue New York, NY 10152

• 

  Santander Bank

  3 Huntington Quadrangle, Suite 103S Melville, NY 11747

• 

  Santander

  100 N Northern Way York, PA 17402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/29/24 I received 5 text messages asking me if I authorized charges to ************ I work for the school District of ****** and do not have my cell out in the classroom. By the time I did see the text messages $ ******* was already taken out of my checking account. Why would ********************** send text messages if it thought it could possibly be fraud. My account should have been frozen until the bank heard from me. Instead they allowed all 5 transactions to be made. All in the same amount should have been a red flag. I went through all the proper channels with filing fraud claims and all were denied. I emailed 2 of the CEO's and ********* ***** did get someone from the Executive Office to contact me. Denied again. I had a police report done right after this happened. I am a senior citizen and feel very upset that the bank thinks ******* is not upsetting for a senior citizen. That was my bill and food money for the month. To add insult to injury they sent me to lawyers to collect the overdrawn money I refused to cover. This was during the time a claim was still with the ****. With *********** they would not cancel the 5 cell plans because even though my money paid for it I was not on the account ******* and his family have cell service for a year thanks to ******* stealing my info. Do not bank with Santander! I was a loyal customer for over 24 years and this is how they treat loyalty!

  

  Business Response

  Date: 04/29/2025

  Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.
  
  It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case #****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.
  
  Please feel free to contact us if you should have any questions or concerns during this process.
  
  How to contact us:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone ************

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During November 2024, I purchased a 2025 ****** Corolla. Santander Bank Financed my 2025 ****** Corolla. The 2025 ****** Corolla has a transmission problem. When I shift the gear in the vehicle to reverse the vehicle goes forward instead of reverse. When I shift the gear in the vehicle to drive the vehicle goes backwards. This 2025 ****** Corolla is a Lemon. This vehicle needs to be returned due to the fact that I am having serious mechanical problem with this brand new 2025 ****** Corolla. My down payment of $3300 needs to be returned and the vehicle needs to be returned.

  

  Business Response

  Date: 04/28/2025

  Hello - We have confirmed this complaint should be responded to by Santander Consumer, our auto division. Please forward complaint to Santander Consumer for a response.
  
  

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the bank in October ************************************************* They never responded, despite further attempts. Yet, they issued three versions of the same statement. Because I don't have an accurate invoice, I can't make payments and they reported this to the ** companies.

  

  Business Response

  Date: 04/28/2025

  Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.
  
  It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case ****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.
  
  Please feel free to contact us if you should have any questions or concerns during this process.
  
  How to contact us:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone ************

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

  Santander is only telling me that they will look into it. They are not offering anything nor making promises to resolve this. I have spoken to them and mailed them my issue more than three times. If I close this complaint they have no incentive to fix the issue.

  
  

   

  

  Business Response

  Date: 05/06/2025

  Thank you for forwarding this complaint to us.
  
  We are carefully reviewing the concerns and an Executive Office Advocate has been assigned to the case and has already reached out the customer directly. 
  
  The customer may contact us for further information:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone ************

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

  I have revied, again, the response from the bank and can attest that no one has reached out to me to resolve this yet. If and when this will be resolved I will update the complaint accordingly.
  
  FAQ
  
  Regards,

  A

   

   

  

  Business Response

  Date: 06/04/2025

  A written response was mailed to the customer on June 2, 2025.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from SANTANDER on my credit report. It says it was opened on 10/7/2023 for $41,540 with account number starting in ***************** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.

  

  Business Response

  Date: 04/25/2025

   We have confirmed this complaint should be responded to by Santander Consumer, our auto division. Please forward complaint to Santander Consumer for a response.

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a personal loan in February 2025. My FIRST monthly payment for the loan was ALSO due the same month I opened it - February 2025. I went on the SANTANDER MOBILE APP to make my 1st payment. The app did NOT allow me to link my ********* account to make the payment. I had to do the payment via telephone call to SANTANDER. That was the FIRST red flag.For my SECOND payment, due in March 2025...I made the payment EARLY ( a FEW days BEFORE the "due date"). I also scheduled the payment for an EXTRA $40 over the MINIMUM due.A week AFTER I made the EARLY PAYMENT for March, I began receiving text messages stating "ACCOUNT PAST DUE.". I was beyond confused so I called the number in the text asap. Spoke to a *** and was told they took care of it.I continue to receive "PAST DUE" text messages AND emails despite it being paid EARLY, and it being paid almost an entire MONTH ago. SANTANDER sees my payment for $300. They state I am NOT ALLOWED to pay early. PAYING EARLY equates to past due!ANYONE who makes payments is AWARE that paying early is ALLOWED on any loans. Well NOT with SANTANDER!!! They have been charging me interest for a "FALSE PAST DUE" payment. No matter who I call to speak with, they can NOT fix it, and think it is MY RESPONSIBILITY to chase them down to REMEDY the situation.ABSOLUTELY NOT!I will be filing in court for this SCAMMING company. How can you see my payment but NOT credit it to my account AS A PAYMENT?????????!!!!!! I should NOT be penalized for making EARLY payments or for paying the loan down FASTER by making MORE than JUST the minimum monthly payment!! SANTANDER IS FRAUDULENT!!

  

  Business Response

  Date: 04/24/2025

  This case is being closed. The customer provided no identifying information or contact information, and the bank is unable to resolve this matter without addtional details. 

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every payment was made on car and they still repossessed it.

  

  Business Response

  Date: 04/22/2025

   We have confirmed this complaint should be responded to by Santander Consumer, our auto division. Please forward complaint to Santander Consumer for a response.
  
  

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my identity stolen and provided the banks with my police reports detailing the unauthorized transactions. Despite this, they never refunded my money and now it's showing up on the Nexus reports that I still owe. After submitting the police report they requested, I faced discrimination because the thief had the same last name as me. They refused to acknowledge that I was robbed or that my identity was stolen. I do not give any permission or willing access to my information or accounts, and this is now preventing me from opening any new bank accounts. Its just now coming up when I went to open my account at ***** and ******************** and other banks. The two banks are ***** and Santander on nexus and crediting bureaus.

  

  Business Response

  Date: 04/25/2025

  We've responded to the customer on 4/25/25 by letter.Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. Because I havent actually received any correspondence as of yet. I am not sure what letter entails and if it has any resolution in the letter. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 04/28/2025

  Please allow time to receive the response in the mail. 

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a savings account with OpenBank. I became locked out of access my account and instructed to reset my password. The process requires upload of my **. I completed the process on multiple occasions with multiple lighting and backgrounds. The ** appears to have been accepted on several attempts as, I was allowed to proceed and enter a new password. However, when I confirmed the password I received and error message. Attached for reference. I called on 4/16/25. The representative suggested the issue was with the picture. We attempted more times. The representative said this was the only avenue to gain access to my funds - estimated to be at $43k and there were not other options as the bank is digital only. I need my account closed and the balance returned to me immediately.

  

  Business Response

  Date: 04/24/2025

  We've responded to the customer on 4/24/25 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Responding that a letter had been mailed with no other content and to check the mail in 7-10 days is not a resolution.  I need a call scheduled with someone to discuss the situation and next steps to resolution.  As the representative I spoke with could not advise how to escalate other than mailing a letter, I have opened cases with the BBB and CFPB.  The CFPB response is that someone has called.  I am unavailable to answer impromptu calls during the day, am unsure of the number but do not see any missed calls from the business number provided to me.  I called back and was told I would receive a call today. I do not have a missed call from the business number provided. I do not have account management access or access to my funds entirely.  Until then, my issue is not resolved. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Autumn

   

   

  

  Business Response

  Date: 04/28/2025

  The **** response asked the customer to contact the Bank because the Bank needs to speak with the customer in order to assist her with resetting her password for her OLB access. 

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally dispute inaccurate information listed on my credit report. I recently reviewed my credit report and discovered an account associated with Santander, dated August 14, 2021, with the partial account number ***************, that I do not recognize and did not authorize.Please be advised that I am a victim of identity theft. I have filed a report with ***************** and submitted a complaint with the appropriate authorities. As a result of this criminal activity, this Santander account was fraudulently opened in my name without my knowledge or consent.I am requesting that the Better Business Bureau assist in resolving this matter by forwarding this dispute to the business in question and advocating for the removal of this unauthorized account from all relevant credit reports.I have enclosed copies of the following documents to support my claim:My identity theft complaint filed with ***************** A government-issued photo ID Proof of address Any other supporting documentation available I respectfully ask that you investigate this matter and ensure that this erroneous account is permanently removed. Please confirm receipt of this letter and advise me of any further steps required on my part.Thank you for your time and assistance in resolving this issue.

  

  Business Response

  Date: 04/16/2025

  We have confirmed this complaint should be responded to by Santander Consumer, our auto division. Please forward complaint to Santander Consumer for a response.
  
  

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: SANTANDER Account #: *****************Balance: $0.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

  

  Business Response

  Date: 04/16/2025

  We have confirmed this complaint should be responded to by Santander Consumer, our auto division. Please forward complaint to Santander Consumer for a response.