Reviews

This profile includes reviews for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fidelity Investments has 81 locations, listed below.

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  Fidelity Investments

  245 Summer Street Boston, MA 02210-1133

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  Fidelity Investments

  238 Main St Cambridge, MA 02142-1016

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  Fidelity Investments

  44 Mall Rd Burlington, MA 01803-4536

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  Fidelity Investments

  155 Congress St Boston, MA 02110-2511

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  Fidelity Investments

  200 Endicott St Danvers, MA 01923-3619

Review Details

• Review fromJeremiah J

  Date: 03/08/2023

  1 star
  First I had my 401K at Fidelity and then when my company got bought out it was transferred unknowingly to another firm. Without any knowledge of this on my part. Now after a month and a half of trying to move it back I just keep making 2 hour long phone calls on my days off to no avail. Moneys still not transferred and every call ends with please call the other company.

• Review fromSimion D

  Date: 03/03/2023

  1 star
  The worst company to deal with. Fidelity should have followed my instructions instead somebody decided to experiment which costed me money. Fidelity not a very good brokerage

• Review fromBradly F

  Date: 02/23/2023

  1 star
  It's very telling how when you search for Fidelity reviews and all of the companies (probably paid off) that do reviews rate them very high but when you come to a place where the customers review them they rate very low...I moved my *** from Vanguard because their customer service and web interaction was as bad as it gets. Now, I'm not sure that I've made the right choice.Fidelities web interaction is fantastic compared to Vanguard but their customer service is just as bad. It seems that good customer service is a thing of the past.This morning I went on-line with Fidelity and started a chat with a simple question about my ***. I was told that ***'s aren't' dealt with in chat so I'd need to call. Two hours later and after being passed from person to person I ended up in some random voice mail box...I'm giving them one star to offset the five star ratings that they clearly paid for!

• Review fromMaria Elena F

  Date: 02/14/2023

  1 star
  I was able to open an account with Fidelity, then I bought shares on GEO but they did not take my money from the bank. When I asked them why they did not take my money they did not give me a reason why. They told me do do business somewhere else. I asked a supervisor how do you think I feel that you dont want to take my investment money? He said: that is not was is important here, what is important is that we dont want to do business with you. I have been running a very reputable 5 stars rating company for 34 ************* is no a thing wrong with my business He told me that even my lawyer would help. I WOULD LIKE TO KNOW THE REASON WHY THEy DECLINED TO DO BUSINESS WITH ME.

• Review fromRocky Y

  Date: 02/12/2023

  1 star
  ****** from the Client Services Team refuses to send me a hard copy my account statement. VERY BAD SERVICE. Fidelity does not have any service but your money.

• Review fromShari C

  Date: 01/23/2023

  5 stars
  They locked and my managed account. I cant find out why

• Review fromAshton-Lee J

  Date: 12/27/2022

  1 star
  on 12/20/2022 I found out that Fidelity Investments decided to take it upon themselves to close my account. Now I had been a customer of ********************** since 2017. I only found out as I was expecting deposits from my workplace e (payroll deposits) to go into the account. When I saw that the payments did not go through to my account as expected I was taken back. Once I called fidelity this is when was informed that the account was closed. When I inquired to why fidelity closed my account, they were unable to provide a specific reason This action taken by fidelity caused me undo emotional distress and harm as I was left unable to pay my bills including my rent and am left scrambling to find other means to obtain the money that was due to me (that I was expecting) but that was declined by my bank due to Fidelity deciding to close my account. It is not good practice as Fidelity should not be allowed to close a customer's account without as this i turn causes harm to the customer. I would like this practice by ********************** to be looked into.***************************

• Review fromHugo G

  Date: 12/24/2022

  1 star
  New employee in Halliburton..savings just kicked in for the remaining 10 days of the year and Fidelity investment took it upon them to take the equal amount of a 1 year biweekly withdrawal of **** dollars..talk about greedy corporations..to top it off its savings which means they have the money but do not want to return it..that to me is called Theft

• Review fromDiana C

  Date: 12/22/2022

  1 star
  The agents at the customer center are incompetent and misinforming. I spoke with 4 people, 3 from the 401k department and 1 from the IRA *********** They all gave me the wrong information during my lunch hour. I spoke with the 'Resolution specialist' (what a joke of a title) who's response to everything was 'I'm looking at the agents you spoke with and they're all new' THAT'S NOT HOW YOU RESOLVE MATTERS Acknowledge it and figure out some action items to retrain your ignoramus circle of clowns. Take your business elsewhere folks.

• Review fromAG C

  Date: 12/21/2022

  1 star
  DO NOT DO BUSINESS WITH FIDELITY! THEY LOCK ACCOUNTS FOR EVERYTHING, DON'T HONOR POAs, ASK YOU TO JUMP THROUGH HOOPS AND THEN DON'T DELIVER, AND TREAT YOU LIKE THEY ARE DOING YOU A FAVOR. INTERESTING THAT THEY HAVE AN A PLUS RATING WHEN THEY ARE SO AWFUL.