Complaints

This profile includes complaints for DraftKings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DraftKings, Inc.

  222 Berkeley St Boston, MA 02116-3748

• 

  DraftKings, Inc.

  PO Box 399 Hoboken, NJ 07030-0399

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept. 6th 2022 I tried to get a withdrawal from my ********************** Acct. The ** system would not allow me to get a withdrawal. I was surprised because I did everything necessary to secure my WD. I inquired with ** thru their support system. ********************** was at fault by mishandeling by my Bank Cards associated with the account. I have an admission by the ** support Rep.Four days latter after more than 20 Email exchanges with ** ***** ********************** has done nothing to correct the problem, denying me quick and easy access to my funds. ** Reps promised twice that I would "get a phone" call from the Support Team addressing the problem. No phone call was forthcomming. There is has been no furthur communication from **, nothing. No update on the problem. I should have access to my funds just like every other Fantasy Player. It makes one question the integrity of the company Clearly the Email statements about how ** cares about their customers rings very hollow.

  Business Response

  Date: 09/18/2022

  We appreciate this player reaching out to us. This player has been able to withdraw at this time. If anything else is needed we will be happy to help. 

  Customer Answer

  Date: 09/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:09/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/7/22 my account must have been hacked and i was entered into a $215 daily fantasy *** contest. I just would like my account looked into and refunded the money. I am sure draftkings can find out the location of where this bet was placed so i can be refunded the money.

  Customer Answer

  Date: 09/20/2022

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 10/17/2022

  We appreciate this player reaching out to us. We have resolved this matter via our customer service team. If anything else is needed we will be happy to help. 

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been waiting since May for them to send me my cheque they claim to have sent it 5 times now and each time it gets returned their solution was to cancel.my account and continue to give me excuses they claim on sept 6 they sent another one but it was returned as well they refuse to send me a cheque and also wont reopen account so i can use alternate payment methods like paypal

  Customer Answer

  Date: 09/19/2022

  I have not heard from the business in response to my complaint.they still havent sent me a cheque and they refuse to contact me

  Business Response

  Date: 12/19/2022

  This matter has previously been resolved via our customer service team. If anything else is needed we will be happy to help. 

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not sure how exactly, on September 2/2022, all the money in my PayPal account, and roughly $2036.11 from my bank was transferred to DraftKings $7908.17 in total.I have been a member for three years, a few problems but they were dealt with by this company. I sent emails, got more bot instructions, and eventually uploaded my bank statements and identity to this company. They said I would get a refund within 48 hours, that was three days ago. I asked to shut down this account, which they did. Now they have not returned my money, returned my emails and calls. Even the number as a contact posted on the Better business page is fraudulent. There is no such working number. I want my money returned as promised. I have done everything they have asked , yet they refuse to reimburse me my money after shutting down this account.,

  Business Response

  Date: 12/27/2022

  This matter has been resolved via our customer service team at this time. If anything else is needed we will be happy to help.

• Initial Complaint

  Date:09/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DraftKings support will not allow me to log into my account,the keep giving me the same run around ,I need my account tax info and my funds and I keep telling them I got a new phone number almost a year ago and dont remember my old number in which they keep sending code to login to my account.I have given them all other information they have asked for including my drivers license ,front and back and picture of me holding my Drivers license

  Business Response

  Date: 09/08/2022

  We appreciate this player reaching out. We have contacted them via customer service and resolved this matter. If anything else is needed we will be happy to help. 

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I havent logged into draft kings for a very long time probably close to a year or maybe more.I now try to login and I tried to reset password because I forgot old one .I have gave them all the information they have asked for to show them that is is indeed me except my old phone number in which I can only remember the last 4 digits and the area code.I also took a picture of my drivers license and sent that in an email to verify my identity and they refuse to allow me to access my account because I cant remember my old phone number .I need access to my account for tax purposes and they refuse .

  Business Response

  Date: 09/08/2022

  We appreciate this player reaching out. We have contacted them via customer service and resolved this matter. If anything else is needed we will be happy to help. 

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Erroneous deposit made into DraftKings site due to error on their app. Contacted and was told to wait for it to clear and then request withdrawal. Have tried withdrawl now 2 times and they keep cancelling it. Reached out to customer service and now they say that the withdrawl can only be made by a way you made a deposit. Well thats impossible because they do not show Venmo as a withdrawal option. I have put in a valid and verified PayPal account but still nothing. I also cannot deposit now via PayPal even if I wanted to because every time they cancel the withdrawl it shows as a deposit and is over the maximum deposits now for the month. I just want my money returned to me how they told me to through PayPal already. I have email chains from them saying for me to withdraw as I have tried and still they give a run around and cancel. I have even uploaded and ID and utility bill to prove identity.

  Business Response

  Date: 09/08/2022

  We appreciate this customer reaching out to us. They have since been able to withdraw their funds. If anything else is needed we will be happy to help. 

• Initial Complaint

  Date:09/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using Draftkings app over the last 3 years or so. I noticed my email was incorrect. Since it can't be changed online I reached out to them. They told me I had to submit a SCID (drivers license photo) but then then corrected my email. I tried using the app then was locked out. I then asked to cancel my account and refund my money back. They refused based on not submitting a SCID. I think this is fraud since they should be able to refund the money back the same it came in. $41.54.

  Business Response

  Date: 09/08/2022

  We appreciate this customer reaching to us. We have created a withdrawal for the account balance. If they need anything further please let us know. 

• Initial Complaint

  Date:09/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DraftKings had altered a bet I placed after the bet was placed without giving me any warning that there was a line/odds change. I told customer service I would like to move forward with closing my account but wanted all open bet slips to be refunded in full so that I could make one final withdrawal from my account before permanently closing it. Instead my account was quickly closed before any withdrawal request could be made locking my money. They essentially stole money from me.

  Business Response

  Date: 09/08/2022

  We appreciate this customer reaching out to us. As they have asked for their account to be closed, we have closed their account as such. If anything else is needed we will be happy to help. 

  Customer Answer

  Date: 09/08/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  I asked that certain steps be taken before closing my account such as refunding open bet slips and withdrawing my current balance. Instead my account was instantly closed not allowing me to resolve the initial steps requested.  

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:09/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for DraftKings. Deposited money. Won over $5000. They locked my account. Asked me to submit my DL and a selfie with it. I did. They refuse to unlock my account and are holding my winnings.

  Business Response

  Date: 10/24/2022

  We appreciate this player reaching out to us. We will not be reinstating this account and we have communicatd to the player as such. 

  Customer Answer

  Date: 10/25/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******