Complaints

This profile includes complaints for DraftKings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DraftKings, Inc.

  222 Berkeley St Boston, MA 02116-3748

• 

  DraftKings, Inc.

  PO Box 399 Hoboken, NJ 07030-0399

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Draft kings restricted my account for no reason. I think it's a scam to steal money. I have tried all there procedures but the pdf to upload doesn't work on there app. Please investigate the scam they are running.

  Business Response

  Date: 09/08/2022

  We appreciate this player reaching out to us. If they can please provide more context on what they are referring to we will be happy to help. 

• Initial Complaint

  Date:09/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer with them for a couple of years i finally won some money and have tried 5 times to request a cheque but everytime they have a different excuse why cheque was returned have been trying since may of this year to make a withdrawal but to no avail they refuse to pay me my winnings and when i complain about how long and difficult their withdrawal process is they cancel my account they are very anti ******** i have never had so much trouble in my life this has been going on for 4 months now please help if required i have all the excuse filled emails that i can send you thanks

  Business Response

  Date: 09/08/2022

  We have created a withdrawal for this players account balance on September 6th. If anything else is needed we will be happy to help. 

  Customer Answer

  Date: 09/08/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Draftkings locked my account and accused me of account sharing due to geo location issues. There flagging system is obviously flawed. I have not shared with anyone, in fact I barely use draftkings. They have blocked me from withdrawing my money. I consider this theft. I want access to my account so I can get my money and close my account. They should apologize and offer me compensation for their theft and false accusation and to try and keep my business. At minimum though, just close my account and send me MY money.

  Business Response

  Date: 09/08/2022

  We appreciate this player reaching out to us. At this time the player has requested their account to be closed, which we have since done. If anything else is needed we ask they follow up with their most recent support ticket. 

  Customer Answer

  Date: 09/17/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

   

   

  That is a half-truth, this is not the resolution I wanted,  They have not provided me any access to my money, my transactions, or my tax records,  which I need.  I did a tax extension and have to do my taxes in October,  and they refuse to give me my tax information.  Between keeping my money and withholding my tax records, this is criminal.  

   

   

   

  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a two-leg parlay bet that I wagered $25 and it won however, DraftKings only paid me $23.45. The odds were ****. Not only did they not pay me my correct amount but they stole money from me and thereby breach the contract. I have a screenshot of it. I did not cash out early nor was it a free bet. This was August 18th, 2022.

  Business Response

  Date: 09/05/2022

  We appreciate this customer reaching out to us. At this time we have resolved this matter via customer service. If anything else is needed we will be happy to help. 

  Customer Answer

  Date: 09/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:09/01/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Deposited funds with the intention of playing in their casino web application. My account was locked down with no explanation. After contacting their customer services over 20 times I have given all documentation they have requested and have been patiently waiting for the account to be reopened. It has been over a month and I now am not even receiving responses from their customer service center. They have over 1K of my money which I am unable to get into to use or to withdrawal back. They have essentially stolen my money

  Customer Answer

  Date: 09/12/2022

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:08/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Although I am not a member or user of ********************** was able to access my bank account and withdraw over $900 in two $40 and THIRTY-SIX $25 transactions, How did this happen and how did they allow this to happen?. Why would someone make that many $25 withdrawals? Did that not scream RED FLAG to them? I reported the obviously fraudulent charges and will be getting my money back. But seriously. Shouldnt they have some sort of responsibility to monitor possible fraudulent transactions?

  Business Response

  Date: 09/05/2022

  We appreciate you reaching out to us. We ask that you email our team at ********************************** with all relevant information as it peratins to these transactions so we can investigate. We look forward to your email. 

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i made a deposit on draftkings website on 08/26/2022 for $50.00 using my paypal account. draftkings blocked me from entering any contests on the website.so i tried to withdraw the deposit and i was blocked from withdrawing my deposit of $50.00.i sent them some emails and keep getting a response(the same response) that i am sharing multiple accounts and there not going to refund my deposit. i only have one draftkings account. i don't share it with anyone. my draftkings account is verified by draftkings themselves. the paypal account i used to deposit $50.00 on 08/26/2022 has been verified by drafkings. i have made deposits and withdraws on the site before with no trouble. i would like my $50.00 deposit refunded back to my paypal account. I DID NOT SPEND ANY OF THE DEPOSIT on 8/26/2022.

  Business Response

  Date: 10/24/2022

  At this time our records indicate the player has disputed the charge on DraftKings and is in receipt of their funds. If anything else is needed we will be happy to help.

  Customer Answer

  Date: 10/26/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

  draft kings has not refunded my money. i was able to finally get on the site today and saw my money was still in my account. draft kings has not refunded my money.
  

   

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DraftKings is not honoring bets, profit boosts, and fraudulent game scores posted to entice bets. I have pics and price of all of this. They also sent me a deposit bonus. I did that and made some bets. Then tried to withdraw part of my money and they refused it. They said I had to play through my Intial deposit that I put in. I had tried to take out only part of if. So I sent them pic of my License and also told them why I tried to take some money out because they didnt honor and winning bet boost I had. I have since ******* MORE than what my deposit was. So I have played through that days ago. But they still are not letting me withdraw my money and holding it hostage. Ive asked by emails about 10 times to have someone call and I get nothing but excuses and form emails back with nothing being done.

  Business Response

  Date: 09/08/2022

  We appreciate this player reaching out to us. At this time we have resolved the matter via customer service. If anything else is needed we will be happy to help. 

  Customer Answer

  Date: 09/09/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [ They did finally contact me after getting you and also the Virginia lottery gaming board involved. But they only resolved part of the issues that I had with them. At this point they still owe me money that was not paid on my account and theres still issues with fraudulent posting of game lines and falsified times to entice people to bet with incorrect information. Which is *** already said is basically fraud. They did unlock my account after I had met the requirements weeks ago, and finally decided to call me after I have been waiting for a call back for a week and a half but only after I had to push the issue this far. But they still have not ***** care of the money they still owe me. So this is not resolved yet and I do not accept  this response..]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Draft kings has locked my account and is holding $***** of mine. I did a deposit bonus and didnt know the terms that I had to do a ***** bet playthrough. I emailed them before I used all of the free bets and they said I can forfeit the bonus and any winnings tied to it if I did win and then I can withdraw my deposit. I have all the emails with them, everything they email me back its a different representative. Two draft kings support representatives said I could forfeit it but then the links they sent werent showing the pop up, so when I emailed them back it was a new guy answering. They have locked my account now and are withholding my ***** because I emailed them saying that I made a mistake by depositing the *****0 and doing a bonus offer. I didnt even bet any of the ***** yet and they are not willing to give me a refund on my deposit. They have locked my account for 3 months for whatever reason??? This just doesnt make sense at all to me and I feel like I have been scammed.

  Business Response

  Date: 10/24/2022

  This matter has been resolved via our customer service team and we have communicated the result to the customer. If anything else is needed we will be happy to help. 

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The support for this company is appalling. The latest on many issues was opting into a promotion. I have tried at least 10 times to do so, but do not get any notification that they said i would. So i record the screen and send it to them. They take a week and tell me the same basic troubleshooting I had already done. Then the response from that is saying it was already credited ( the period of time isn't over how can it be credited) so i explain thats a different promotion. Provided the promotion id and explained. Then the next response mentions a month old promotion and this month has no opt in. Which it obviously does as it says in the video, then i also provided screenshots with it highlighted. The amount of effort the support makes in bringing up irrelevant or false things to just get the customer to give up makes it surprising that they are still in business.

  Business Response

  Date: 09/05/2022

  We appreciate this customer reaching out to us. We have resolved this matter via customer service at this time. If anything else is needed we will be happy to help. 

  Customer Answer

  Date: 09/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************