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Business Profile

Online Gaming

DraftKings, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for DraftKings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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DraftKings, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2,201 total complaints in the last 3 years.
    • 777 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After making several deposits, I attempted to cash out my winnings of over $1000. (Username Josiesosa76 and email ********************* My account was suddenly suspended with no advance notification and no actual specific description or explanation of why. After researching, I see that DraftKings has a habit of taking customers money and then using a cookie cutter rule that they mold to fit your circumstances in order to close accounts and say you forfeit your money. I have reached out to the joke of a support team multiple times for help or an explanation and even reached out to the *** directly. I have not received one ***** of my money that I initiated a withdrawal on and can not get an answer from anyone.

    • Initial Complaint

      Date:08/17/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Illegal Advertising and Marketing.

      Business Response

      Date: 08/23/2022

      We appreciate this player reaching out to us. If they can please provide more detail on their experience, we would appreciate it. 

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/10/2022 I made a $100 live betat +130 on the ********* moneyline when down 1-0 to the Royals on DraftKings Sportsbook. The Sox proceeded to go up 3-1 in the next inning, about 15 minutes after I made the water. Since it was a rather large bet for my standards I went to go make a hedge bet on the Royals ML to recoup my original wager if the Royals ended up winning, but the live odds were not available. I tried multiple times over a 20 min time period, but I could not access due to the live betting system being down. DK was well aware of the outage because a banner message in the app indicated so. In fact, it was down for hours. The Royals ended up winning the game without me being able to recoup the funds with a hedge bet. As a long time customer of DK, I wrote to them explaining the situation while the game was still going on. I wrote requesting a refund of my $100 wager. I figured it was fair to refund if they let me make a live bet but then not allow another one to hedge, just 15 minutes later. They denied my request multiple times, even indicating that they posted live lines. This was obviously not the case because they had indicated the system was down. I requested to escalate to a manager on Friday(8/12) but have yet to hear back. Ive attached all correspondence with the company.I preferred to resolve this with DK directly, however they have not responded accordingly, hence my escalation.

      Business Response

      Date: 09/25/2022

      This matter was previosuly resolved via customer service. If anything else is needed we will be happy to help. 

    • Initial Complaint

      Date:08/15/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a $250 deposit with my casino account associated with DraftKings. As part of a promotion, I received a bonus of $125. This bonus was subject to play through requirements, which I failed to meet. I played several games over the week and was down $40 when the play through period ended. I understood I would forfeit the bonus ($125) and associated winnings (none as I was down money). DraftKings removed $351 from my account as a rollover bonus forfeit. I am seeking a return of $226 ($351-$125) as all that should have been forfeited was the $125 bonus.

    • Initial Complaint

      Date:08/15/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been gambling on draft kings for2 and a half months. I have wagered over ******. I'm v.i.p. I finally have real money coming in. Then I get a notice my account is permanently closed. I called and emailed them. I even had an account manager running my account. He was placed there by draftkings themselves. I contacted him,I figured it was something silly and I could have it reinstated. He informed me that there were 2 accounts in my name and that is a rule they won't budge. I was looking through my bank statements and had over **** dollars stolen. My email was hacked, all my casino accounts had double accounts. My identity had been stolen. I contacted authorities and filing a police report. This is a darn shame. Please help me resolve this issue. Thank you so much. Have a great day.

      Business Response

      Date: 09/05/2022

      We appreciate this player reaching out to us. If they can please provide us with their DraftKings username we will be happy to investigate further. 

    • Initial Complaint

      Date:08/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent a previous message in regards to this complaint yesterday but I feel I may not have provided enough information such as requesting a refund. My complaint is against DraftKings *** at ******************************************************. I opened an account with DraftKings om May 15th, 2022 & in a little more than 2 months I quickly lost over $750. My complaint is that it seems like whenever you win money on DraftKings sportsbook your luck then goes the other way in the DraftKings casino. I also find there odds very deceptive & difficult to understand. For example I bet on a tennis match that was live in game on a player with ***** odds of losing & I almost lost. I bet $30.00 with a payout of only $30.50 & again almost lost on this match. I also feel that overall DraftKings has a very confusing website, especially for someone new to sports betting.

    • Initial Complaint

      Date:08/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I feel that Draftkings has a very deceptive website & that whenever you seem to win money on Sportsbook you than lose it if you ****** in the Draftkings casino. I also feel that the odds they display are hard to understand. I feel its a site where they make it very difficult to win any money.. I would like a refund for the $750 I lost with Draftkings..

      Customer Answer

      Date: 08/24/2022

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:08/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DraftKings stole money from me. They closed my account when I had a lot of money pending. I want to file a lawsuit against them if they are illegally refusing to pay me

      Business Response

      Date: 08/10/2022

      We appreciate this player reaching out to us. If they can please provide us with their DraftKings username we will be happy to help. 

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Draft kings is a mobile app betting service. I signed up and deposited $500. They were running a promotion where they match your deposit (so in this case, $500 was added to my account). My balance was $1,000. I played a little and my balance fluctuated a bit, dropping maybe as low as $800. When I stopped playing my balance was at $1,000.05. Today I logged back in after about 6 weeks of not playing so I can transfer my money to my bank, and my balance reads $0. Draft kings stole my money and is refusing to give it back! They can keep their stupid $500 bonus, I want my initial $500 back! I maintained a balance where I didnt lose money! How can they justify taking my balance down to $0!?!? In the photos attached, you see my balance as $0 and the transactions. (Note: they gave also gave a $50 credit when I signed up which I turned into $65 and withdrew right away.) The transaction at the bottom, what they call a promotion shows the negative $500.05 they decided to steal from me.

      Customer Answer

      Date: 08/16/2022

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 11/11/2022

      This matter was previously resolved via our team. If anything else is needed we will be happy to help. 

      Customer Answer

      Date: 11/14/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Please note that the matter was resolved through direct email and not without the threat of legal action, and multiple emails over several months. **************** was unhelpful until I found the email of the ** of legal and contacted him directly. Be wary of this company. 

      Regards,

      ****************

    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was part of a class action suit that Draftkings lost and received a partial refund added to my account but they won't let me back in with my password so I can retrieve it. Help please.

      Business Response

      Date: 08/12/2022

      We appreciate this player reaching out to us. We have contacted them directly with instructions on how to log into their account. If anything else is needed we wll be happy to help. 

    DraftKings, Inc. is NOT a BBB Accredited Business.

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