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Business Profile

Online Gaming

DraftKings, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for DraftKings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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DraftKings, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2,200 total complaints in the last 3 years.
    • 777 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DraftKings claims to have a fair and regulated casino service for players. However, *** noticed, and come to expect, that when I lose and hope to win it back by depositing more, or increasing my bet. I am much more likely to lose than before. Similarly, but not as often, when I double down I see the same results. The dealer in these cases will almost always be showing a face card while Ill almost never get two face cards. And if I do its likely a push or the dealer gets 21. Seriously there is something wrong with this, Ive sent screenshots and screen records to my customer service representative. Id attach them here but videos arent allowed. I lost about $500 in an hour and they gave me some free credits, nice of them. But when you can very easily lose it all back, say over a grand in an hour or so, by adjusting your normal wager, it means nothing after a few days and are essentially in a bigger pool. I know how to play the games, I know the odds and statistics of different scenarios. I dont care about the money at this point its just not ok for them to be essentially be taking peoples money.

      Business Response

      Date: 09/08/2022

      We appreciate this player reaching out. The ******** of ****** Enforcement (***) in ********** regulates all Sportsbook and Casino-related activities in the *******************. The casino games available on DraftKings have been thoroughly reviewed by the *** and are monitored on a regular basis to ensure fairness. If anything else is needed we will be happy to help. 

    • Initial Complaint

      Date:08/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Draftkings cheated me out of a cashout on a bet of $40+ dollars, I tried to accept the cashout for over 5 minutes but app kept freezing and logging me.out, I had to log back in and try again, and.same thing happened 4x, then the cashout was unavailable and the bet lost eventually. I contacted DK immediately.and they chose to do nothing. So I contacted my bank to file a dispute against the funds as I did not receive what I paid for. Well scamkings froze my account and said until the chargeback is handled I won't be able to use them. On June 24 they told me I needed to answer a few questions , send pic or my id and proof of chargeback.reversal. I submitted all of this information MANY TIMES NOW and they claim they have.not recieved the.money back from dispute, my bank say otherwise. I'm getting sick of the same robot response from the incompetent people at scamkings. I want my account reinstated and the $40 I tried to cashout put into my account.

      Business Response

      Date: 10/24/2022

      This matter was resolved via our service team. If anything else is needed we will be happy to help.

    • Initial Complaint

      Date:08/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a $200 wager on PFL fight on DK Sportsbook on August 20 at 12:36pm. The fight occurred at approximately 1:30pm EST. My waget won at +$120 odds. DraftKings did not settle the bet for six days and gave no concrete explanation. On August 25, DraftKings voided my bet and provided no explanation once again in regards to the void. I want my winnings paid out on a bet that I won. A Sportsbook cannot hold your money for six days just to void a winning bet.

      Business Response

      Date: 10/13/2023

      This matter has been resolved at this time. If anything else is needed we will be happy to help.

    • Initial Complaint

      Date:08/25/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cashed out and placed multiple bets based off scores on the draft kings website that turned out to be false. When looking at the app I saw the person I had bet on lost the first set 7-6 so I cashed out a $75 bet for $48 and then placed a $85 and a $35 bet on the person I thought won the first set. This turned out to all be false despite the score gradually increasing for the women I bet on. I feel deceived from draft kings. I was offered $100 free bet, had this never happened I would be up around $200.

      Business Response

      Date: 09/11/2022

      We appreciate this player reaching out to us. If this player can provide us with their DraftKings username we will be happy to investigate.

      Customer Answer

      Date: 09/12/2022

      My draftkings username is Danoc3844. Please let me know if you need anything more on my end to clarify the situation. 

    • Initial Complaint

      Date:08/24/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 20 I placed a $200 wager on a PFL fight an hour prior to the event start time. My wager won and still has yet to clear 5 days later. *** sent numerous emails and all replies state they are quickly working on the technical issue. Five days holding a patrons funds isnt quickly. I am entitled to not only the release of my initial wager but the winnings as well. I shouldnt have to send 25 emails inquiring about the status of MY money.

    • Initial Complaint

      Date:08/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a bet that was placed but I never placed it. The site say it was undergoing maintenance and it was lagging and freezing and it placed I bet that I never intended too I went to sleep and just logged on to see it did that. When it happened I assumed it wasnt placed and it never went through cuz it didnt give me any confirmation. The representative confirmed that they system had an issue connecting to my device but still tried to act like it was my fault! Im a regular VIP player on this site and a loyal customer! I never complain when I lose. I have money to ****** responsibly and comfortable but I refused to be stolen from! This is and theft and fraud . They have horrible customer service!!

      Customer Answer

      Date: 09/03/2022

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 09/05/2022

      We appreciate this player reaching out to us. We have resolved this matter via our customer service team. If anything else is needed we will be happy to help. 

    • Initial Complaint

      Date:08/22/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I thought I would give this site a try. I deposited $1000. Played a while and won upwards of $4000. They had no problem taking the $1000 from my account immediately, but when I wanted to get paid, they had to do all kinds of verifications. I filled out the I-9 form, sent all the copies of my id and bank statements and everything else they asked for. This has been going on for a month. Now, they are telling me its possible shadowing on a id picture. Mind you, this was sent in 3 weeks ago and approved. Just give me my winnings. You have all my legal documents.

      Business Response

      Date: 09/08/2022

      We appreciate this customer reaching out to us. We have resolved this matter via customer service at this time. If anything else is needed we will be happy to help. 

    • Initial Complaint

      Date:08/21/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Suspicious of cheating/fixed online casino gaming, spent hundreds on small bets didnt even pay out a dime. Just took the money and ran, even though theyre regulated it seems theyre doing something wrong.

      Business Response

      Date: 08/23/2022

      We appreciate this player reaching out to us. If they can please provide a bit more information around their experience, we will be happy to investigate. 

      Customer Answer

      Date: 08/23/2022

      From beginning using your gaming app was perfect, pay out and everything over the last couple months, recently it is horrible Im just handing money with not even a ************* payout nothing just handing over money and it being gone. I understand its gambling and what not but even real casinos at least pay out something, as of now I pulled out whatever was left in my account and deleted the account, your slots seem way off though just something you guys might want to look into.

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      Daniel 

    • Initial Complaint

      Date:08/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited $500 into a new account. DraftKings suspended the account and said there was no money in the account. I have tried to get my money back and provided evidence of my deposit. My request is being ignored.

      Business Response

      Date: 09/08/2022

      This account has now been reinstated. If anything else is needed we will be happy to help. 

    • Initial Complaint

      Date:08/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Support offers zero help in getting things resolved. I attempted to open an account, Mgish317, for over a week straight and could not get someone to help me long enough to get a selfie ID loaded because my account repeatedly got locked for no reason. I literally had not even used it so how could it possibly be locked. I received responses about a charge back, when I never once even made a deposit and various other responses that clearly were not meant to even be sent to me. Then I get told my account was locked permanently when I literally never was able to use it, so please tell me exactly what I could have possibly done wrong to deserve that when I was not one time able to use the account because I couldnt get help even getting it set up. All I get are copy/paste and scripted answers and no actual help. I was excited to start betting but am shocked at their tactics. I feel that I am being discriminated against in some way since I was denied the opportunity to even have a working account at any point and was never told why or what I could do. I practically begged for the support team to help me and could barely get a response, meanwhile saw others getting responses within minutes. Is there a reason I didnt meet the criteria DK is looking for in a better? Why would a company not be eager to help set up a new account? To date I still have not been able to use my account in any way.

      Customer Answer

      Date: 08/29/2022

      I have not heard from the business in response to my complaint.

    DraftKings, Inc. is NOT a BBB Accredited Business.

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