Travel Services
Hopper USA, Inc.Reviews
This profile includes reviews for Hopper USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 215 Customer Reviews
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Review fromDenise B
Date: 01/17/2023
1 starDenise B
Date: 01/17/2023
This ** rip me off $372.00 do ER a week stay at Red Roof Inn in **. To hay no even paid the hotel
Hopper USA, Inc.
Date: 01/18/2023
Thank you for notifying us of this concern.Please accept our most sincere apologies for the highly disappointing experience that occurred to our much-valued guest.We want to assure our guest that these concerns are our priority and are being investigated at the moment. We will be in contact with *********************** and will be more than happy to address further questions and concerns.Review fromAnthony C
Date: 01/17/2023
1 starAnthony C
Date: 01/17/2023
Absolutely HORRIBLE customer experience. 1 star is being generous. I booked a flight on the Hopper app and I paid $84 for the "Cancel At Any Time" add-on, which allows you to cancel your flight for a full refund at any time for any reason. Sounds great, right? Well about 24 hours after I booked the flight, the "airline" cancelled my flight (I put airline in quotes because after it was cancelled I saw the same exact flight on the Hopper app with the same exact times/stops but for a higher price). I contacted Hopper about a refund and I was told that my $84 was non-refundable even though I had just booked the flight and it was cancelled due to reasons outside of my control. In what world does that possibly make sense? Seems like their whole business model with the "Cancel At Any Time" add-on is based on ripping off customers. You're better off flushing your money down the toilet than using this app.Avoid this company at all costs. I should have read the reviews on here before I used them in the first place. You can find the same deals and better on ****** Flights or Skyscanner.Hopper USA, Inc.
Date: 01/18/2023
Thank you for notifying us of this concern.Please accept our most sincere apologies for the highly disappointing experience that occurred to our much-valued guest.Our specialized Support Team has been connected to *********************** with reference to *******'s concerns.We will be in contact with ******* *********************** and will be more than happy to address further questions and concerns.Review fromT. V.
Date: 01/14/2023
1 starT. V.
Date: 01/14/2023
Can't reach them to obtain refund. Gave erroneous reason for flight problem. Time of departure was changed making it impossible to make flight on time. It was changedcto 40 minutes SOONER. Paid for 3 tickets. So far can't get customer service who incorrectly stated that ticket changes are not refundable. NO ONE CHANGED THE TICKET. Their airline changed the departure time!Hopper USA, Inc.
Date: 01/16/2023
Thanks for alerting us with your review! We sincerely regret to learn about your experience as this is certainly not the experience we wish for our travelers. We are here to help and get things sorted out. Our support team has just sent an email to the email linked to the booking QOYENF for further assistance.T. V.
Date: 01/19/2023
NEED TO SPEAK WITH A LIVE PERSON. The phone numbers for hopper either are out of service or refer calling to their website which does NOT address the problemsReview fromMae A
Date: 01/13/2023
1 starMae A
Date: 01/13/2023
If I could give negative stars I would...Was looking at a hotel to maybe book, app glitched and closed itself, so I restarted my phone when it restart and got service back I get an e-mail saying they are charging my credit card 24 dollars for a price freeze that I never authorized... tried to cancel due to me not even ok the transaction but I'm told it's a nonrefundable fee that comes with the booking of the room.The room I never booked but was looking at only... they are not charging me for the room thank God but still are charging me the deposit (price freeze) I tried to cancel, and get help but everything is thru the app or email no live chat/talk to a person.The number I found gave a recorded message (in English and ******) telling me to go back to the app for help with my problems.How is this company/app still allowed to be doing business?How many people have had their money taken from them?I know it's just 24 dollars but it's the fact that they are taking that money from the account on a transaction that I never approved if the first place.P.s.It can take up to 24 hours before they e-mail you back about your issues you have incurred.Hopper USA, Inc.
Date: 01/13/2023
Thanks for alerting us with your review! We sincerely regret to learn about your experience as this is certainly not the experience we wish for our travelers. We are here to help and get things sorted out. Our support team will reach out to you shortly.Review fromDandre
Date: 01/13/2023
1 starDandre
Date: 01/13/2023
Huge scam they charged me for a room that didnt support them and on top of that I paid for the extra guarenteed price for ***************************************************************************************************** Expedia scams. Now me and my family sleeping outside of a room I already paid for I left more reviews with pictures on other sites I cant see where to leave them on here but we are literally sleeping in our car outside of the hotel we paid forHopper USA, Inc.
Date: 01/13/2023
Thanks for alerting us with your review! We sincerely regret to learn about your experience as this is certainly not the experience we wish for our travelers. We are here to help and get things sorted out. Our support team has just sent you an email for further assistance.Review fromMelissa L
Date: 01/12/2023
1 starMelissa L
Date: 01/12/2023
Hopper reservation deserve a 0 for reservation and not able to be contacted by phone and not email. I will dispute my funds as well as post on all social media !!! DO NOT PURCHASE ANYTHING FROM HOPPER!Hopper USA, Inc.
Date: 01/13/2023
Thanks for alerting us with your review! We sincerely regret to learn about your experience as this is certainly not the experience we wish for our travelers. We are sorry if you did not get the expected outcome for your issue. Please don't hesitate to contact us through the app or any of our social media channels should you have any more questions or concerns.Review fromMars D
Date: 01/11/2023
1 starMars D
Date: 01/11/2023
If there was a zero rating, Id give it. ********************** hasnt refunded me for my hotel cancellation, though it is clearly stated on the reservation. Tried to contact customer service. Thats a joke. I advise anyone not to use Hopper!im out $270.16.Hopper USA, Inc.
Date: 01/13/2023
Thanks for alerting us with your review! We sincerely regret to learn about your experience as this is certainly not the experience we wish for our travelers. We can see that our support is currently assisting you. Should you have any more questions or concerns, please contact us through the app or any of our social media channels, and we will gladly assist you.Review fromTakiyah R
Date: 01/05/2023
1 starTakiyah R
Date: 01/05/2023
They just scammed out of 300 dollars and then had the nerve to email me back and say I can't get the reservation. That was my last money and I have to be out of my apt in 25 days I have never been in this situation they should be shut down completelyHopper USA, Inc.
Date: 01/06/2023
Thank you for notifying us of this concern.Please accept our most sincere apologies for the highly disappointing experience that occurred to our much-valued guest.Our specialized Support Team has been connected to *************************** with reference to *******'s concerns. We want to assure our guest that these concerns are our priority and are being investigated at the moment. We will be in contact with *************************** and will be more than happy to address further questions and concernsHopper USA, Inc.
Date: 01/10/2023
Thank you for leaving a review, and please accept our apologies for the delay in responding. Your concern has been flagged to the relevant support team. Rest assured that our team is working on your case as soon as possible, and you will receive an email update soon.Review fromBrian P.
Date: 01/03/2023
1 starBrian P.
Date: 01/03/2023
Horrible horrible customer service it's all through e mail, never able to talk to anyone, I paid for a rental before I got it I had a family issue that I had to attend to, asked for my refund on a rental I never got. I have e mailed them several to times and no response... Horrible customer service if that's what they call it .. stay away from this company and be the reviews I see on here this place is a joke and profit off not returning refunds... No.1Hopper USA, Inc.
Date: 01/03/2023
Thank you for bringing this to our attention! We sincerely apologize for the experience you had, as this is certainly not what we wish our valued customers to have. Our support team reached out to ***** and advised that the *****USD has been refunded. Furthermore, we have emailed the customer for refund processing times. Thank you!Review fromJadyn W
Date: 12/23/2022
1 starI paid extra for a flight delay/cancellation guarantee. My flight was canceled and they did not respond to me or solve my problem. They were supposed to offer me a better flight at no cost. They only contact via email, no phone number, so they dont have to respond or solve my problem. I requested a refund from the airline itself, although some of the fees are nonrefundable, hopefully I get the rest of the money back. I will never use Hopper again!
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