Business Profile
Travel Services
Hopper USA, Inc.Reviews
This profile includes reviews for Hopper USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 215 Customer Reviews
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Review fromLauren R
Date: 11/21/2022
1 starZERO STARS. This business is a SCAM. I booked a hotel online through them paying a room rate for a panoramic suite including taxes. I called the hotel; they had a reservation for a far inferior basic room, excluding taxes. Thank goodness I called the hotel. If I had shown up and taken that far inferior room-I would have to pay an additional $2000 in taxes-- and if I wanted to get the panoramic view room I booked through Hopper I would have to pay the hotel $8000 for the difference. I attempted to reach Hopper by phone to discuss this, they have no one to answer calls. I then attempted to speak to someone by paying to "upgrade to VIP Service to receive customer service via text in 5 minutes" yesterday and got no response then. Today they texted me-I believe bots- the first saying that is the type of room I booked! but would I like to cancel? I responded catching them in their own scam. She said she would contact the hotel. The second bot said she would have someone "clarify my room type and taxes". Calling her bluff, I told her to put me on a three way call with the hotel. She wouldn't do so. I then told her to have customer service call me. No call. My credit card company will handle the charge back tomorrow. Do not use them; it is NOT REAL.Review fromFortune M
Date: 11/13/2022
1 starFortune M
Date: 11/13/2022
I booked a hotel in ****** through hopper, im at the hotel stranded there was never a booking done. Im stranded in a foreign country and hopper phone numbers dont work, their chat is useless, the agent said im taking notes to forward to experts
Hopper USA, Inc.
Date: 11/16/2022
Thanks for alerting us with your review! We sincerely regret to learn about your experience as this is certainly not the experience we wish for our travelers. We can see that our support team has assisted you in providing you with a refund. Should you have any more questions or concerns, please don't hesitate to contact us through the app or any of our social media channels, and we will gladly assist you.Review fromWilliam A
Date: 11/11/2022
1 starWilliam A
Date: 11/11/2022
4 charges appeared on my credit card from Hopper on the same day for over $2000.00 I have never dealt with this company and it is impossible to get them on the phone. All this company has is one star reviews. It should be obvious to them that they have a very big problem or they don't care about bad reviews. Now I have to go with a fraud case with my card company. I have never seen worse reviews.Hopper USA, Inc.
Date: 11/11/2022
Thanks for alerting us with your review! We sincerely regret to learn about your experience as this is certainly not the experience we wish for our travelers. We are here to help and get things sorted out. Please DM us via ******* @HopperSupport or any other social media channels and we will be eager to look into your concern.Review fromElizabeth
Date: 11/06/2022
2 starsElizabeth
Date: 11/06/2022
I booked thru Hopper a lot lately but this time my hotel reservation was confirmed by hotel and HOPPER! No room at *********** when I arrived and you can only email Hopper. No one responded till noon the next day. My son and I had to sleep in car. They will not refund my money. We are homeless so I have no choice but to stay at hotel right now with very little funds available. Please helpHopper USA, Inc.
Date: 11/10/2022
Thanks for alerting us with your review! We sincerely regret to learn about your experience as this is certainly not the experience we wish for our travelers. We can see that our support team has assisted you and provided you with a refund according to the hotel's policies. We are always here to assist! Should you have any more questions or concerns, please contact us through the app or any of our social media channels, and we will gladly assist you.Review fromDiane I
Date: 11/05/2022
1 starDiane I
Date: 11/05/2022
I booked a car rental through hopper for Nov 1, 2022 thru Nov 4 2022. I paid for the car and insurance in case of any collision . I arrived at 7 pm on November 1,3022 and the representative told me I could not rent a car without. a $2000 deposit. We found that to be very excessive especially since we rented with the same company two years ago. I paid almost $200 with Mo ride or refund .Hopper USA, Inc.
Date: 11/11/2022
Thanks for alerting us with your review! We sincerely regret to learn about your experience as this is certainly not the experience we wish for our travelers. We are here to help and get things sorted out. Please DM us via ******* @HopperSupport or any other social media channels and we will be eager to look into your concern.Review fromTim M
Date: 11/01/2022
1 starTim M
Date: 11/01/2022
After reading some of these reviews I see my case wasnt unique at all. I had and unfortunate experience with their price freeze, that basically made me pay over 200 dollars, over the cost that was frozen. It was so much that was done here that I felt just ethically wrong that I wont even go into it, but basically they offer a load of services and options that dont help the consumer and that they dont plan on honoring. Earlier this year I purchased trip insurance; flight delay insurance, as well as another one, and needed all three. Hopper honored none of them. Steer clear of this app at all costsHopper USA, Inc.
Date: 11/02/2022
Thank you for raising this concern to our attention.Our sincere apologies for the trouble and inconvenience that occurred to our much-valued traveler resulting from this experience. We have reviewed the account for ************************** and can confirm that Hopper has communicated with the customer via email on November ******** informing her about our Price Freeze policies. The price freeze deposit is a non-refundable and non-transferable purchase. We are in contact with **************************, and will continue to stand by for assistance should there be further questions or concerns.Review fromJoy C.
Date: 10/26/2022
1 starJoy C.
Date: 10/26/2022
I did a third party car rental through an app called Hopper that also pushed the car rental coverage at a discounted rate to lock in the price prior to picking up the car on the morning of I got suckered in to paying in that moment ahead of time to ease my peace of mind. When I got there the morning of I realized I did not need rental coverage because I have my own car insurance and theirs was much cheaper, so I canceled the coverage I prepaid. I was promised a refund from Hoppers third party RentalCover.com and have yet to see my money refunded. There is no person to contact, no real customer care, just circles referring you back to the app over and over to the same dead end, no real solutions. Nightmares. Never again. The eaters I paid for my bookings of the car and hotel through the Hopper app were the same if I called and booked them myself.Hopper USA, Inc.
Date: 10/28/2022
Thank you very much for bringing this case to our attention! We do apologize for any inconvenience or concern our valued traveler has experienced. Our support team has reached out to the customer and is now resolving his concerns. Thank you, and stay safe!Review fromAngela W
Date: 10/21/2022
1 starAngela W
Date: 10/21/2022
Hopper is a scam that robs customers and false advertises. I purchased 2 price freezes at 747 each. When I went to finalize my booking, the app gave me a notification stating the price had dropped to 544 and gave me the option to purchase at the lower price. When I completed the transaction, my card was charged 804 in addition to the original 223. I sat on their chat for literally 4 HOURS to be told the charge was correct. After sending the rep *********** and trying to get clarification, my second price freezes expired and they refused to honor the fact that I was speaking to them while it expired and refused to extend it for 10 mins so it could be finalized. I stressed the fact that the site ****** states that if the price drops I would pay the lower price. Which continued to be ignored. So not only did they take more out of my account than they should have, they also stole my initial payment of 223 as I was speaking to one on their agents. Still not understanding how they want me to understand paying almost $1100 for a $544 flight. PLEASE STAY FAR FROM HOPPER UNLESS YOU HAVE FREE MONEY UP FOR GRABS. TERRIBLE CUSTOMER SERVICE AND SUPPORT. THEY GET A ZERO IN MY BOOK.Hopper USA, Inc.
Date: 10/24/2022
Thanks for alerting us with your review! We sincerely regret to learn about your experience as this is certainly not the experience we wish for our travelers. We can see our support team has assisted you! Should you have any more questions or concerns, please contact us through the app or any of our social media channels, and we will gladly assist you.Hopper USA, Inc.
Date: 10/24/2022
Thanks for alerting us with your review! We sincerely regret to learn about your experience as this is certainly not the experience we wish for our travelers. We can see our support team has assisted you! Should you have any more questions or concerns, please contact us through the app or any of our social media channels, and we will gladly assist you.Review fromLaura D
Date: 10/21/2022
1 starLaura D
Date: 10/21/2022
Scam artists. Do not give them any money. When cancelling price freeze, they tell you receive carrot cash. Instead you receive a voucher that you cannot combine with carrot cash. When confronted, they conveniently decided that vouchers are a 'form of carrot cash' eventhough they are clearly two different things on their app. Lost $90 to their scam.Hopper USA, Inc.
Date: 10/24/2022
Thanks for alerting us with your review! We sincerely regret to learn about your experience as this is certainly not the experience we wish for our travelers. We are always here to assist! Should you have any more questions or concerns, please contact us through the app or any of our social media channels, and we will gladly assist you.Review fromLaura W
Date: 10/17/2022
1 starLaura W
Date: 10/17/2022
I just returned from an airplane reservation made through Hopper..It was a credit from December 2021. I have never received such poor customer service as I have with your company. I would receive a response to my emails that would say did we resolve your issues?. They literally did nothing and then the email would say this conversation has ended! I would get different answers from different people. Then I spent an hour on the day of my departure only to find that you gave me an old confirmation code. Up until 45 minutes before our flight departed, we werent sure we were going to go on vacation! This mistake looked like I hadnt paid. Thats what they told me. Luckily, Aeromexico was very helpful and figured out your mistake. I will never use Hopper again. I have already told friends and family about my experiences with your company and have also told them NOT TO USE HOPPER!Hopper USA, Inc.
Date: 10/17/2022
Thank you for your message! We do sincerely apologize for any frustration caused by the lengthy delays and any difficulty in contacting our Support Team. We regret to learn about your experience as this is certainly not the experience we wish for our travelers. Should you have any more questions or concerns, please contact us through the app or any of our social media channels, and we will gladly assist you.
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