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Business Profile

New Carpets

National Floors Direct, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for National Floors Direct, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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National Floors Direct, Inc. has 13 locations, listed below.

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    Customer Review Ratings

    3.81

    Average of 998 Customer Reviews

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    Review Details

    • mervin t

      Date: 04/01/2025

      National Flooring really did a great job on my floors. They were courteous and friendly and professional. They removed my old kitchen floor and replaced it with a brand new floor they gave my kitchen new life again. And they made sure that my wife and I were really satisfied with the work they had done. The price they gave us was fair and affordable they didn't try to sell us anything thing that was cheap and looked old and worn out. We could not be more satisfied and we can't stop showing our new kitchen floor off .

    • Bob L

      Date: 04/01/2025

      We had a great experience with National Floors Direct. The proposal and design process was well managed and met all of our requests. The price for our job was very competitive vs. multiple other estimates we received. The project was completed in a reasonable amount of time and everything was completed to our satisfaction. Overall, we are very happy with our new sunroom flooring and we highly recommend National Floors Direct.

    • Elizabeth H

      Date: 03/29/2025

      *** was easy to work with and did a great job. The guys showed up when they said they would. They were efficient and kind. They cleaned up well before they left. We would definitely use them again. Order FL20804

    • Donald J

      Date: 03/26/2025

      I am very pleased with my experience with National Floors Direct. The salesman was friendly and very accommodating of our financial limitations. The carpet installers were also very friendly and professional, taking extra care not to damage my freshly painted walls. They did a great job with the installation as the carpet looks beautiful. They also took the time to ensure the rooms were thoroughly cleaned to remove all the debris from their work. I would definitely recommend National Floors Direct for the value they offer compared to competitors.

    • Anthony G

      Date: 03/25/2025

      Where do I begin? Absolute WORST experience imaginable. Started off with a very nice salesman, too good to be true deal. Picked out a great color, or so we thought! Installers showed up with something COMPLETELY DIFFERENT than the color we picked out. **************** was downright rude and unhelpful. They LIED and said it was the same color and the shading varies from shipment to shipment. So unless the color we chose was just renamed to something completely different, it doesn't make any sense whatsoever. The salesman speeds through the contract then customer service holds it over your head stating you signed the legally binding contract there's nothing you can do. There's also a BS restocking fee if you choose a different color even though it was THEIR FAULT. When the new salesman came to pick out a different color, even HE AGREED it was a different color and advised us to choose a different color, because he did not trust the company that they would bring a different batch and would reuse the same order. AWFUL AWFUL, STAY AWAY. Attached are photos of the sample ****** image and simulator of our kitchen showing the same color floor, and what was actually brought that day. Are you kidding me?!

    • Gloria L

      Date: 03/24/2025

      Great customer service called me many times to make sure I was aware of process. Reasonable prices Job done in timely matter Moved heavy furniture and replaced.

    • Micah Y

      Date: 03/24/2025

      After receiving a few quotes from other companies, National Floors Direct was next on the list. The salesman came, did a great job explaining their service and helped me choose the right flooring. We scheduled the installation, and the rest was history. The installers ripped out the existing tile and carpet, and installed the floors within two days. They look great and my wife and I are really pleased!

    • Beth R

      Date: 03/21/2025

      We were very pleased with the service we received from National Floors Direct. Beginning with the sales presentation that outlined what we should expect through the finished project. The installers were punctual and completed the flooring in a reasonable amount of time. They also were very efficient in leaving the area mess-free. We are pleased with the quality and appearance of the finished project!!

    • Harry M

      Date: 03/20/2025

      We are pleased with the results. The National Floors Direct sales representative, ******, came to our house to show us many samples. He was very friendly; he described each product and guided us through the application process thoroughly. I was able to get questions answered from him and customer service. We followed the installation preparation instructions and, so when the installers came, everything went smoothly. Incidentally, I received a gift card for my time in posting this honest review.

    • Carrie G

      Date: 03/20/2025

      If there is a problem you will never hear from them again they dont return calls and they will never get back to you.scam artists we shouldve gotten three beds theyre salesman. Will never let you get another bid and dont pressure you until you decide to go with them. Theyll keeplowering the price like theyre giving you something away and theyre not giving you. Nothing scam artist if theres a problem, theyll never get back to you and theyll never fix anything.

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