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Business Profile

New Carpets

National Floors Direct, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for National Floors Direct, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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National Floors Direct, Inc. has 13 locations, listed below.

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    Customer Review Ratings

    3.81

    Average of 998 Customer Reviews

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    Review Details

    • Richard and Coleen I

      Date: 04/10/2025

      Great job The floor looks and feels awesome thank you for the professional and courteous great service sincerely appreciate it ******* and ****** *********.

    • George K

      Date: 04/09/2025

      DON'T EVER USE THIS COMPANY!!!My father had a new carpet put in his home from National Floors Direct. Within a couple months the carpet started bowing up in multiple places, so there's waves all over the house. They refused to do anything about and wouldn't return phone calls. He had to oay a 3rd party to come steetch ot hack out and shortly after that ot bowed right back up again. And now its come aprt feom the kitchen cabinet base. They also did a small part of laminate floor which was done incorrectly, there were large gaps in between the laminate and the trim. The carpet looks horrible and I **** they're happy with taking advantage of an elderly citizen who worked hard all his life and is on a fixed income.

    • Jennifer L

      Date: 04/07/2025

      Had a great experience with National Floors Direct. I am living in a different state then where I had the flooring installed. The installer kept us updated on the process. The bonus was they installed the baseboard trim, so we did not have to hire another contractor. We are very happy with the results.

    • Vera C

      Date: 04/05/2025

      Im very satisfied with my experience with National Floors Direct. Salesman was professional friendly and knowledgeable. Price was competitive. Installation went smoothly in one day. Installers punctual, professional and left the area clean. Everything went without incident. A gift card was offered for taking the time to write this honest review.

    • Shane T

      Date: 04/04/2025

      I recently used NFD to have carpet installed in my home, and I am very pleased with their work. The workers were very pleasant. They were professional, they cleaned the area when done. I received a satisfaction phone call from the company the next day to ensure my expectations were met, which they were! Will definitely recommend.- ***** ********

    • Ashley R

      Date: 04/04/2025

      Order No. FL20843 I have nothing but glowing things to say about this company. From start to finish I never had a single issue! ***, my salesman, was a complete ***** bear who I adored (and so did my mom LOL). They worked with my financial needs, seeing as I was not prepared to put my deposit down that day. I genuinely hadn't expected to sign anything on the spot, but between the price and the floor I couldn't say no!!! The installers were very nice men, and made sure to double check that I was happy every step of the way. Now my floors look beautiful and I honestly am in love with them. Do yourself a favor and give *** a chance! You'll find it's worth it.

    • Gene W

      Date: 04/04/2025

      Do your homework and be very careful with this company. They will provide you with misinformation and then attempt to get you to buy as they continue to lower the price. First, they show you a booklet about the company and what they offer. One of the pages shows the BBB rating as A+, Well, that's a lie. The salesman told us he has been with the company 10 years and has a lot of experience. I asked about the weight of the carpet he told me 1 sample was 55oz and the other was 65oz. A simple search on ***** website indicated that in fact these were 25oz and 30oz in reality. When confronted about that information, he said, "That's what I was told". Then, the price games, we started out at 2400. than 2252. then 1550 and finally 1050. That's when we told him we weren't interested. What a scam. Then his manager emails us with even lower prices. Do your homework all the information you need in on the web sites.

    • Regina C

      Date: 04/02/2025

      NOT HONEST /BAIT AND SWiTCH /CON JOB A salesman named **** in this business 40 years came to my house measured my floors, but neglected to tell me they were uneven. When I agreed for the floor of my liking, I had to sign a disclaimer nullifying my ability to claim a refund.. When the workers came to put down my floor, they wanted an additional 1600 to level it I refuse so the company waived my warranty.. the floor was put down and nothing was wrong with them .. . The only thing wrong was this company..

    • Harry M

      Date: 04/02/2025

      Correction to my 3/20/2025 Review - National Floors Direct did not issue a gift card for my review; apologies for the confusion

    • Alyssa P

      Date: 04/02/2025

      I couldnt be more thrilled with my recent purchase from National Floors Direct! After spending months researching different flooring options and suppliers, I finally decided to go with their hardwood flooring, and Im so glad I did. From start to finish, my experience has been nothing short of fantastic, and the results have completely transformed my home. he entire process was remarkably easy. From the moment I reached out for a consultation to the installation day, the team was incredibly responsive, professional, and attentive to my needs. I appreciated that National Floors Direct offers free in-home consultations, where an expert came to my home to take measurements and show me samples. They helped guide me through the selection process, offering valuable advice based on my space and design *************** of the highlights was the price transparency. There were no hidden fees or unexpected charges, which made the experience stress-free. They also offered great financing options, making it more accessible and manageable to invest in such high-quality flooring. Overall, my experience with National Floors Direct has been exceptional, and I wholeheartedly recommend them to anyone looking to install hardwood floors in their home. The combination of top-notch quality, excellent customer service, and fair pricing makes them a standout in the flooring industry. If you want to elevate your home with stunning, durable, and easy-to-maintain hardwood floors, National Floors Direct is the way to go!

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