Complaints
This profile includes complaints for Everquote, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 278 total complaints in the last 3 years.
- 86 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I continue to get calls from this company. please stop calling me.
Business Response
Date: 02/08/2023
We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamInitial Complaint
Date:02/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Stop calling meBusiness Response
Date: 02/03/2023
Dear ************,
We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamInitial Complaint
Date:01/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never been more disgusted with a company than this one. Within 10 minutes of inputting my information to receive an auto insurance quote I was called 5 times 5 TIMES IN 10 MINUTES! At this point this is harassment. I would never give my business to a company that has no boundaries like this. Do not EVER put your information on their website, you will regret it immediately.Business Response
Date: 01/23/2023
Dear **************,
We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. But sourcing accurate, comparable pricing typically requires a direct conversation with providers, a process we streamline through integrations and seamless handoffs where possible.We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamInitial Complaint
Date:01/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got 3 calls from this company and I dont have a car with insurance so I need you to stop calling me!Business Response
Date: 01/20/2023
We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service.
We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamCustomer Answer
Date: 01/20/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************Initial Complaint
Date:01/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested a quote on January 16.1l7 and or l8 2023. I am a resident of *******. I read the ************ everyday and on January 17 and 18 my name, address, phone and car description was placed in the ************* I did not authorize this information to be printed in any newspaper or on line, I want this information to be removed.Business Response
Date: 01/20/2023
Dear ************,
We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings.
We do not publish consumers' personal information in newspapers. Nevertheless, we have added you to our Do-Not-Contact List and your information will be removed from our systems shortly.
Sincerely,
The EverQuote TeamInitial Complaint
Date:01/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received countless unsolicited phone calls from Everquote. I have never inquired about their insurance, nor have I ever visited their website. I have blocked every single number and they continue to call. Please take be off their list to be called. I do not want any other contact with them.Thank YouBusiness Response
Date: 01/05/2023
Dear ********************,
We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. But sourcing accurate, comparable pricing typically requires a direct conversation with providers, a process we streamline through integrations and seamless handoffs where possible. We are continuously working to enhance that experience for all users and appreciate your feedback .Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamInitial Complaint
Date:12/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wanted to find new car insurance, so I made the mistake of using something called US Auto Insurance Now that is owned by EverQuote. After taking all my information, the website did not give me the quote it promised and instead forced me to visit other websites that would also only take my information and not give me a quote. Within minutes of doing this, I was called five times from various numbers and received several spam texts. This company does nothing but sell your information without actually offering any service. This should be illegal.Business Response
Date: 01/12/2023
Dear **************,
We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. But sourcing accurate, comparable pricing typically requires a direct conversation with providers, a process we streamline through integrations and seamless handoffs where possible. Sometimes it does require additional information to be filled out on their site. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamInitial Complaint
Date:12/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never requested a quote, and I never visited the website. Somehow they stole my information and sold it. I have been getting nonstop calls and texts from insurance companies. They said they got my information from EverQuote and to file a complaint.Business Response
Date: 01/12/2023
Dear ****************,
Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamInitial Complaint
Date:12/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was looking at heath ********************** and put my info in to get a quote. Despite emailing from both of my emails and answering multiple calls and asking to help removed from their calling list, I have been called like 10 times a day for the past few days. I just need them to stop calling!Business Response
Date: 12/27/2022
Dear Ms. ********,
We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. Your information was removed from our systems and appropriate partners have been notified of your request as well. We also suggest that you clear the browsing history in your device to ensure there isn't personalized data in your cookies or cache. That should prevent any ads with personal data from showing on your browser.
Sincerely,
The EverQuote TeamInitial Complaint
Date:12/15/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been repeatedly receiving phone calls from Everquoteand similarly names companies since 11/29. I have never used this business, registered with them, and do not answer when they call soliciting whatever information they are trying to obtain. I want all of my information that they somehow stole to be removed from their database and the harassing phone calls to stop. Here is a list of their direct numbers and dates they have called - never leaving voicemails:8882012670Everquote1-Dec 2605778059Everquote29-Nov On the same days, I received calls from similar numbers as well:260589502129-Novmedicareplan.com 260577809129-Novmedicareplan.com 260208878729-NovEversurance 260208878629-NovEversurance 8447901595Smart Match Insurance6-Dec 8447902108Smart Match Insurance30-Nov I have since received the following spam calls and have no idea how to stop this:855663724315-Dec833619140815-Dec 855844490612/14/2022833614143512/14/2022 855527426112/14/202283361913016-Dec 855845287613-Dec855851x032712-Dec855241x014612-Dec855801948412-DecBusiness Response
Date: 12/22/2022
Dear ******************,
We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. Your information was removed from our systems and appropriate partners have been notified of your request as well. We also suggest that you clear the browsing history in your device to ensure there isn't personalized data in your cookies or cache. That should prevent any ads with personal data from showing on your browser.
Sincerely,
The EverQuote TeamCustomer Answer
Date: 12/28/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************
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