Complaints

This profile includes complaints for Everquote, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Everquote, Inc.

  210 Broadway 3rd Floor Cambridge, MA 02139-1958

  
• 

  Everquote, Inc.

  PO Box 425768 Cambridge, MA 02142

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've received several calls from EverQuote that I do not wish to accept. They have called me 24 times today and 6 of those within the last hour, multiple different numbers. I do not wish to receive any services with them and have tried to block their numbers, but they continue to contact me. I would like for them to cease and desist any and all attempts to contact me immediately. I am not interested in their business. Thank you.

  

  Business Response

  Date: 12/22/2022

  Dear ****************, 
  
  We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. But sourcing accurate, comparable pricing typically requires a direct conversation with providers, a process we streamline through integrations and seamless handoffs where possible. Sometimes it does require additional information to be filled out on their site. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
  
  Sincerely, 
  The EverQuote Team

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got online to try to get cheaper car insurance. Now Everquote has been calling me nonstop for days every few minutes they will not stop and its to the point of harassment. I'm disabled mentally and physically and I feel like they're gonna cause me a nervous breakdown. I block one number and before I can block it they're calling me from another number. Please help I have all the proof on my phone.

  

  Business Response

  Date: 12/27/2022

  Dear Ms. *********,
  
  We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. Your information was removed from our systems and appropriate partners have been notified of your request as well. We also suggest that you clear the browsing history in your device to ensure there isn't personalized data in your cookies or cache. That should prevent any ads with personal data from showing on your browser. 
  
  Sincerely, 
  The EverQuote Team

• Initial Complaint

  Date:12/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  STOP CALLING ME. I've been spammed 6 times in the last 10 minutes!! What the fuck?!

  

  Business Response

  Date: 12/27/2022

  Dear Ms. *******,
  
  We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. Your information was removed from our systems and appropriate partners have been notified of your request as well.
  
  Sincerely, 
  The EverQuote Team

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for everquote or heard of them before. They have been spamming me with calls for the last two days. They keep generating new numbers and calling me even though I block them all. I want them to never contact me again.

  Customer Answer

  Date: 12/11/2022

  I have not heard from the business in response to my complaint. I called their contact number and opted out of their call list that I never signed up for. I have not heard from them since, and hope they never call me again.

  

  Business Response

  Date: 01/12/2023

  Dear ****************,
  
  We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. Your information was removed from our systems and appropriate partners have been notified of your request as well. 
  
  Sincerely, 
  The EverQuote Team

  Customer Answer

  Date: 01/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for what I thought would be an online quote for insurance. Instead I am being inundated with phone calls from the company. I have tried blocking the number and they just call with a new number. I want to be removed from their database immediately!

  

  Business Response

  Date: 12/22/2022

  Dear ************, 
  
  We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. Your information was removed from our systems and appropriate partners have been notified of your request as well. We also suggest that you clear the browsing history in your device to ensure there isn't personalized data in your cookies or cache. That should prevent any ads with personal data from showing on your browser. 
  
  Sincerely, 
  The EverQuote Team

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recieved a total of 10 calls in a one hour window. These calls are unsollicited and are disruptive. I have never requested contact from nor do I know who this company is.

  

  Business Response

  Date: 12/22/2022

  Dear **************,
  
  We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. Your information was removed from our systems and appropriate partners have been notified of your request as well. We also suggest that you clear the browsing history in your device to ensure there isn't personalized data in your cookies or cache. That should prevent any ads with personal data from showing on your browser. 
  
  Sincerely, 
  The EverQuote Team

• Initial Complaint

  Date:11/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shopping around for car insurance and made the mistake of entering my number on EverQuote. Since entry I'ce received so many calls from all these different insurance agencies that I can call this a harassment.I need my phone numbers removed from EverQuote's database immediately.

  

  Business Response

  Date: 01/12/2023

  We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. But sourcing accurate, comparable pricing typically requires a direct conversation with providers, a process we streamline through integrations and seamless handoffs where possible. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
  
  Sincerely, 
  The EverQuote Team

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on the do not call list and I have not consented to any calls by this company. They called me nineteen times in the past hour and sent two text messages. I am attaching multiple screenshots as ************* remove my information from your database immediately. If I am contacted again, I will send a certified letter to settle.

  Customer Answer

  Date: 11/29/2022

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 01/12/2023

  Dear Ms. **************** are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. Your information was removed from our systems and appropriate partners have been notified of your request as well.
  
  Sincerely, 
  The EverQuote Team

  Customer Answer

  Date: 01/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:11/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign up for anything and have been receiving excessive amounts of calls today. I have block every single number that has called but for some reason they keep finding other numbers to call me from. I have told them to stop calling but all I get is "It can take up to 30 days" to remove my number... 30 days! 30 days to just remove a file from a data base. It should be done immediately. After reading all these other responses from others, I expect a canned response of some sort. I have also received a bunch of text messages. Again, in which I have not signed up for.

  

  Business Response

  Date: 01/12/2023

  We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. Your information was removed from our systems and appropriate partners have been notified of your request as well.
  
  Sincerely, 
  The EverQuote Team

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 20 October 2022 I received a call from ******* stating I had told Everquote I was interested in a quote. I have NEVER spoken to Everquote and deeply resent the contact. I do not understand how they can sell my email/phone # without my consent.It would seem to be illegal as I did not contact them and did not give them auth to sell my info.Thank you,

  Customer Answer

  Date: 11/20/2022

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 01/12/2023

  Dear ************,
  
  We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. But sourcing accurate, comparable pricing typically requires a direct conversation with providers, a process we streamline through integrations and seamless handoffs where possible. Sometimes it does require additional information to be filled out on their site. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
  
  Sincerely, 
  The EverQuote Team