Complaints
This profile includes complaints for Everquote, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 278 total complaints in the last 3 years.
- 86 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Excessive telemarketing since January 1st 2025. Inundated with Spam calls representing All State home insurance. Multiple calls which I've reported as Spam and blocked number. I've asked numerous times to remove me from their call list. Most recent call today, 1/17/2025, from *************:21 pm
Business Response
Date: 02/20/2025
The consumer's telephone number was submitted to us in connection with an online insurance request form. We will add the consumer's telephone number to our Do-Not-Call list.Initial Complaint
Date:01/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company used a misleading ******* video to lure customers. I have received 20 phone calls since morning. I even picked up one call to ask the agent to add me to do-not-call list, but I continue to receive phone calls. The company uses multiple phone numbers to call.Business Response
Date: 01/14/2025
We will add the consumer's telephone number to our Do Not Call list.Customer Answer
Date: 01/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****** ******Initial Complaint
Date:01/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is calling me 5-6 times a day, ringing briefly and then hanging up for a week now. I called back to ask them to remove me from their call list, and they refused. I've reported them to the *** but they are still calling me multiple times a day.Business Response
Date: 01/14/2025
The consumer's information was provided to us via an online insurance information request form. We apologize for the inconvenience, and will add the consumer's telephone number to our Do Not Contact list.Initial Complaint
Date:01/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
All of a sudden getting spam calls and text messages from (caller ID) ********************** using different phone numbers so I can't block the caller. Im active duty army stationed in ******* so these calls are coming in at anywhere between 8pm and 5am.Customer Answer
Date: 01/14/2025
I have not heard from the business in response to my complaint. I have still recently received callsBusiness Response
Date: 01/14/2025
We will add the consumer's telephone number to our Do Not Contact list.Initial Complaint
Date:12/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received dozens of call from different numbers all listed under the company "EverQuote." These calls are back to back sometimes less than a minute between calls. They do not leave voicemails. I have never used the company everquote and did not give them my contact information. I have blocked their numbers, but they use different numbers every time they call. My phone number has been registered on the national do not call registration since November 16, 2005, so their spam calls violate this registry.Business Response
Date: 01/16/2025
The consumer's telephone number was submitted to us via online insurance information request. We will add the consumer's telephone number to our Do Not Call list.Initial Complaint
Date:12/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive sent numerous messages with the content STOP, yet EverQuote continues to make spam ********** are spam phone numbers:************ ************ ************ 12/31/2024Customer Answer
Date: 01/11/2025
I have not heard from the business in response to my complaint.Business Response
Date: 01/14/2025
We will add the consumer's telephone number to our Do Not Call list.Initial Complaint
Date:12/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received 6 calls from this business in one day. When i finally answered to tell them to stop calling they were not even looking for someone attached to this phone number (that I have had for over 20 years). Frankly, even if I had made the initial contact the amount of calls i received back to back to back during the work day guarantees that I will never use their services. I understand it takes time to process the do not call list but to receive 3 more calls in a 10 minute span after dealing with them all morning further ensured I want nothing to do with this company and whatever they are trying to sell.Business Response
Date: 01/15/2025
We will add the consumer's telephone number to our Do Not Call List.Initial Complaint
Date:12/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never heard of this business, or been looking into insurance even and have received constant phone calls from this company all day on Christmas Eve even. Alternating texts and calls from different numbers so its impossible to block.Customer Answer
Date: 01/04/2025
I have not heard from the business in response to my complaint. The calls are less frequent but still occasionally. I responded STOP to the text messages and the text messages have stopped so far.Business Response
Date: 01/16/2025
The consumer's telephone number was submitted to us in connection with an online insurance information request. We will add the consumer to our Do Not Call list.Customer Answer
Date: 01/17/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***********Initial Complaint
Date:12/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This "business" is harassing my mother and myself with back to back to back phone calls, and don't even have the respect to respond when you take the call, they just hang up. I've had enough. Over 8 phone calls in less than an hour (there's more than would fit in one screen shot) and it needs to stop. They need to be punished for this type of behavior, this is unacceptable.Business Response
Date: 12/17/2024
A preliminary search of our systems has found no record of the ************** telephone number provided by the consumer. If the telephone calls were received at a different telephone number, please provide it so that we can investigate this matter further and add that telephone number to our Do Not Call list.
Initial Complaint
Date:12/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
All of a sudden getting spam calls and text messages from (caller ID) ********************** using different phone numbers so I can't block the caller.Business Response
Date: 12/05/2024
The consumer's telephone number was submitted to us in connection with an online insurance information request. We apologize for any inconvenience, and will add the consumer's telephone number to our Do Not Call list.Customer Answer
Date: 12/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****** *******
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.