Complaints

This profile includes complaints for Computershare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Computershare, Inc. has 34 locations, listed below.

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• 

  Computershare, Inc.

  250 Royall St Canton, MA 02021-1011

• 

  Computershare, Inc.

  330 N Brand Blvd Ste 701 Glendale, CA 91203-2389

• 

  Computershare, Inc.

  75 Rowland Way Ste 250 Novato, CA 94945-5018

• 

  Computershare, Inc.

  7600 S Grant St Burr Ridge, IL 60527-7258

• 

  Computershare, Inc.

  401 2nd Ave N Ste 206 Minneapolis, MN 55401-2097

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried for three months to sell all shares in Computershare. I have submitted all documentation three times including $125 "processing fee" two separate times. I have called daily and spent hours on hold or talking with agents who are very difficult to understand due to language barriers or poor quality phones. Every person says to do something new or repeats what I have already done. Requests to speak to supervisors either results in a disconnected call or reassurance that a supervisor will call back, which they dont. This company clearly does not want to release your money and will do everything possible to hold on to it. The customer service is one of the worst experiences I have ever had. How they stay in business is beyond my understanding given all the complaints. I have notified the SEC and other agencies regarding financial institutions. The goal of this company is to make it so hard to get your money out that you will give up.

  

  Business Response

  Date: 03/01/2024

  Good Afternoon -
  Please see attached response.
  Thank you.

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ComputerShare does not have my social security number in my account profile. I have contacted them by phone in January, **** and also by email in February, ****. When I spoke to a representative by phone, he said a form would be sent to me by mail so that the problem could be solved. I have not heard or seen anything from either contact. This problem deals with stocks of MetLife. I should have recorded the dates and names for each contact. I will do this in all further correspondence with them. I tried to register for an account but couldn't because I needed to have my social security number. It did not recognize my account number either. I did receive tax documents from ComputerShare in January.

  

  Business Response

  Date: 02/21/2024

  Good Morning -
  Please see attached response.
  Thank you.

  Customer Answer

  Date: 02/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spend 4000 dollars in stocks with this company and they refuse to give me my money or log me back into their system to check my multiple stocks. They continue to say someone will contact me within 2 business days but no one does and if they do they say I'm banned or locked out. I asked them for my money or stocks and they said get a broker and I did. Fidelity! Fidelity tried to transfer my stocks over and they refuse to let them get it the stocks and they say that they need my consent on the matter everytime the broker tries to make the transfer.

  

  Business Response

  Date: 02/22/2024

  Good Afternoon -
  Please see attached response.
  Thank you.

• Initial Complaint

  Date:02/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has no number were you can reach anyone. I have been locked out of my account and they have no customer service to call. I get a message saying my information will be mailed to the address on file. I have had the account for years and have moved. This is totally archaic and a disgrace that a buisness in **** has me locked out of my account without an online way of resetting my password. These people should be ashamed.

  

  Business Response

  Date: 02/14/2024

  Good Afternoon -
  Please see attached response.
  Thank you.

  Customer Answer

  Date: 02/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ************************************

• Initial Complaint

  Date:02/05/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have shares under holder account number ***********. I need ********************** to call me ASAP on my issue and complete my share sale. This is extremely urgent on my side.I mailed over a request to sell off share on Jan 30, **** (instruction form has been delivered on this date). I called Computershare on Jan 31, ******************************************************************* progress. I verified my name, account number, phone number and address. They confirmed they have received the form and told me that order needs 5 days to process, 2 days to settle and then they will mail the check to my registered address. On Feb 5, I called again to check if everything is on track. All of a sudden, the customer specialist says they cannot verify my address as the address I provided was incorrect and they cannot do anything to help and I have to call back. They cannot do anything to further help until I provide my correct address. I have never changed my address and how come my address can be verified on Jan 31 and 5 days later it cannot be verified!! If someone changed my address, that must be a fraud!! I have all the account statements I received from them. My employer has verified my address. The customer service agents are highly unprofessional and not willing to help!! I cannot be treated like this as a shareholder and customer. This is causing financial damage to me as it impacts the proceeds and timing on my share sale.

  

  Business Response

  Date: 02/15/2024

  Good Afternoon -
  Please see attached response.
  Thank you.

  Customer Answer

  Date: 02/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying for months to transfer shares of *********** not a big transaction, approx. $3000. The were given to my son nearly 20 years ago when he was young so I'm the custodian. It has been nearly impossible to get this done made more difficult because I can't find the original stock certificate. I get transferred, hung up on, get incorrect info - this is maddening. I've worked for financial companies; there's no reason it needs to be the difficult.

  

  Business Response

  Date: 02/12/2024

  Good Afternoon -
  Please see attached response.
  Thank you.

  Customer Answer

  Date: 02/13/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

  They said they mailed the required paperwork to me on 2/2 - as of 2/13, I have still not received it.

  Thank you for your help on this.

  *************************
  

   

   

  

  Business Response

  Date: 02/23/2024

  Good Afternoon -
  Please see attached response.
  Thank you.

• Initial Complaint

  Date:01/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since January 2,****, I have been unable to access my Computershare account and manage my stock shares due to an account lockout. ******************** claims they need to manually reset my security questions by phone, but their phone and live chat support lines are unresponsive. Despite repeated attempts for 3 weeks, I have not received any assistance. This lack of access and communication significantly hinders my ability to manage my investments and constitutes a potential violation of my shareholder rights.On January 30, ****, I again received a notification stating my account was locked. Upon contacting Computershare on via phone and live chat, I received no response. I documented every attempt to contact support with screenshots (attached), including subsequent efforts on January 30, ****, with the same lack of response.This prolonged lockout puts my investments at risk, as I cannot trade, receive dividends, or exercise voting rights. Furthermore, Computershare's failure to address my concerns raises concerns about the security and accessibility of my account and potential violations of my shareholder rights.I request your intervention to compel Computershare to:1) Immediately unlock my account and provide full access.2) Investigate the cause of the lockout and implement measures to prevent future occurrences.Thank you for your time and consideration. I look forward to your prompt attention to this matter.

  

  Business Response

  Date: 02/08/2024

  Good Afternoon -
  Please see attached response.
  Thank you.

• Initial Complaint

  Date:01/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello team,Computer Share ****** LABORATORIES 2017 ESPP FOR NON-**** EMPLOYEES ********* I sent an account change order weeks ago by email as well as per post to the Providence address.the requested changes haven't been made.I can't make changes in my ** profile, the ** system doesn't accept the correct SWIFT code.They don't seem to be able to fix this error on the website, or don't give meaningful help in any of their email replies.They send the email back instead of dealing with the problem.I didn't ask ** how to enter new banking instructions into the existing user profile.I showed ** with examples/screen grab, that it isn't possible to insert the revolut BIC nbr into the ** system, although having used their finder utility, using the correct BIC number.BIC REVOIE23 ************ UAB /************ UABAddress 2 ****** Landings, North Dock ** can't be bothered to ****** the BIC/Swift to see that it is correct.** treats me disrespectful by sending me a form, which I have to mail into the US from Europe, not any name of a person, a team to send it back by email if I wish to do so.I mailed the form to Providence in December, no change was made.At best this is a work around, since another unwanted bank account is already entered in my ** profile."Thank you for contacting Computershare, the plan administrator for ****** 2017 ESPP FOR NON-U.S. EMPLOYEES. We appreciate the ...To receive your payment in your preferred currency via wire payment into a bank account, we require that you complete and return the attached International Currency Exchange Enrollment form. Please note that shareholder can typically enroll this option online via our Investor Center at www.computershare.com/investor."I'm trying since the summer to address this issue, the website is still the same, the replies are still run of the mill messages without using any personal info,see also the feedback on complaints boards reddit, better business bureau etc.Thank you for your support **

  

  Business Response

  Date: 02/06/2024

  Good Afternoon -
  Please see attached response.
  Thank you.

  Customer Answer

  Date: 02/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********.

  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  Havingchecked my CS/ABT account I can confirm that the banking details in the profile were changed as requested.

  I'm grateful to the BBB team to get the issue sorted out in good time and with a minimum of fuss.

  Your service is highly recommend.

  Much obliged 

  Good day
  Regards,
  
  *****************

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased stock through my company which has a partnership with Computershare to my dismay this company has no information showing I purchased stock. When I called and spoke to one of their representatives they stated it takes 7 to 10 business days. And that they didnt see no pending stock. The issue with this is, one of the stock was placed 2 weeks ago and I was only inquiring on the one placed 7 days ago which they took the money out my pay for it. When I looked at the options of how you can sell or trade your stock because I dont want to keep any under this company. The options was so limited. Computershare will only deposit your funds to a traditional account yet the money used to purchase came from a non traditional account. I want them to find my purchases so I can sale that stock and get my money back and repurchase with Fidelity like I always done. I took a chance with this company because my job and it was the worst decision I made as far as investments. I wouldve never experienced this with Fidelity.

  

  Business Response

  Date: 02/06/2024

  Good Afternoon -
  Please see attached response.
  Thank you.

  Customer Answer

  Date: 02/09/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy nor resolve my issues and/or concerns in reference to complaint # ********. The site still doesnt show my purchased stock. This is unacceptable and this experience simply was avoidable. There shouldve been accommodations instead of excuses. Pointing out tax procedures doesnt fix nor change that my purchase was handled unprofessionally. Because of this delay Ive missed opportunities for better investments. This business has proven to me that it isnt equipped to handle customers investments by personal experience and thats what this company needs to go back and evaluate then come up with accommodations for its customers.

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Rideshia

   

   

  

  Business Response

  Date: 02/20/2024

  Good Afternoon -
  Please see attached response.
  Thank you.

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was due a dividend quarterly dividend check for SPGI stock on 12/13/2023 in the amount of $68.29. When it did not arrive, I contacted Computershare on 12/23/2023 & was told they no longer send checks & bank info was required for direct deposit. No notice had been given of this development. I completed the info & was told the bank transfer was made on 12/29/23. I contacted my bank to confirm it was not received as directed. On 1/10/24 I contacted them again & was told a case had been opened to investigate where the funds were. On 1/23/2024 I followed up on he case & was told it had not been completed as yet. They said it could take up to 10 business dates as they have "a lot" of cases to investigate. Also said there was no way to expedite & would just have to wait.

  

  Business Response

  Date: 02/01/2024

  Good Afternoon -
  Please see attached response.
  Thank you.

  Customer Answer

  Date: 02/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. The payment of $68.29 was finally credited to me bank account on 1/26/2024.

  It is important to note that there is an inaccuracy in the business' response. They claim the payment was returned to them on 12/12/2023 as the "banking information of file was invalid". This is erroneous as there was NO BANKING INFORMATION on file. The reason for this is that the business failed to inform me that they were no longer issuing dividend checks (as they have done for as many years as I can remember) and bank info was now required. There should have been a communication sent to inform me of this development AND if this payment was somehow returned to them they should have alerted me and requested the needed information to complete the transaction rather than waiting for me to discover it and make numerous calls to rectify.

  Regards,
  
  ***************************************