Stock Transfer Agents
Computershare, Inc.Headquarters
Complaints
This profile includes complaints for Computershare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 214 total complaints in the last 3 years.
- 63 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dealing with this company is a nightmare! Ive been helping my grandfather sell stock on a joint account with ********************** for months now and gotten no where. He and his wife (now dead) held the stock for over 30 years and now computershare is making it almost impossible to sell it. First they needed a packet with a medallion stamp to sell the stock, and now they need an original death certificate of his wife with a medallion stamp. Theyve made this 3 month process a nightmare! I have no idea how this company is still in business.
Business Response
Date: 03/18/2024
Good Day -
Please see attached response.
Thank you.Initial Complaint
Date:03/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My attorney has been working to transfer my deceased fatherss assets from this company and has sent all the requested information, including a court order and the stocks still have not been transferred.Business Response
Date: 03/14/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 03/15/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Good Afternoon,
We have again filled out and sent the attached transfer documents up with the medallion stamps and notary stamps attached to the overnight address in MA. To say that you do not have any identifying information is not accurate, as you have a file on this case that is greater than 80 pages in length according to your telephone representative.
************************* (my attorney) has sent up a package that contains all the details, every "will" that relates to this case, my appointment as executor documents, and a court order settling the estate that states that all stock assets are to be transferred into my name in lieu of executor fees. The court order has been signed by all possible heirs and there are no other possible claimants.
Please transfer these accounts as directed by the transfer documents so that we can have a broker conduct a transfer over in a timely manner. We have been working on this transfer for over 4 years now.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Wiley
Business Response
Date: 03/25/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:03/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 2023, I sold a share of stock from ComputerShare. There was a issue with my address why I didnt receive the check. After several attempts to correct my address, I have yet to receive my check. I am told the issue is with the ************** however I have been receiving all other mail including the1098 tax from ComputerShare for another account. The total umber of phone calls and emails I have made to ComputerShare from my check is as follows: 11/13/23, 11/28/23, 12/4/23, 12/19/23, 12/20/23, 1/4/24, 1/10/24, 1/17/24, 2/2/24 (email thru their contact us) and 2/6/24. I requested to speak with a Mgr on 1/17/24 and 2/6/24. *******************, Supv spoke with me on 2/6/24 and stated there was nothing he could do but a send a new check. On 2/8/24 I received a reply to my 2/2/24 email stating "We have submitted your request to replace the check by courier delivery for review and/or processing. Once the check has been replaced we will be able to provide a tracking number. I replied on 2/8/24 that I did not request my check through courier but would accept asa concession with no charge to me. I sent a final email on 2/20/24 with no response or check to date.Customer Answer
Date: 03/15/2024
I have not heard from the business in response to my complaint.Business Response
Date: 03/18/2024
Good Day -
Please see attached response.
Thank you.Customer Answer
Date: 03/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
Date:02/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need a year of stock statements in order to get a gold medallion from my bank. I have asked Computershare five times for this information and I have yet to receive it. This is SO frustrating. Can you help me?Business Response
Date: 03/07/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:02/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My ****** ************* has an account through ********************** share with her name on it and and its a stock. the direct deposit information was compromised by our father who also tried to compromise mine and the money is on hold in his account through visions after he kept requesting the money. We told computershare that his name is not on the account and he has no access considering we dont live with him. They gave him access anyways because we got a letter in return saying how her stock was sold. ****** dollar stock.Business Response
Date: 03/04/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:02/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the *** for my mom ***********************************. She has 19 shares of stock from ******************** that needs to be sold. I sent Computershare a copy of notarized *** requesting payout. They tell me if the *** is over 6 months old I have to send original with embossed stamp or letter from attorney stating the copy is certified. The **************** does not use the embossed stamp anymore and since I **** the document up myself thru Rocket Lawyer an attorney will not certify a copy. The attorneys I did speak with said everything I am doing is legal. Computer share needs to recognize this legal document and provide a check for sale of stock.Business Response
Date: 03/04/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 03/09/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
This is unacceptable my bank says they cannot do a medallion signature guarantee on any document, only certain documents that deal with monetary transactions. They said it would be illegal for them to put the medallion on a letter or ****************** So Computershare is rejecting a legal document I sent them and asking me to do something illegal. Again my mom has Alzheimers so we cant get a new POA and I cant get a letter from a lawyer that didnt write the POA.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 03/18/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:02/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have ********************************************* almost 30 years ago when my last was my maiden name ******. I lost the stock certificate so I have filed the appropriate paperwork with Computershare to have the certificate issued again and I have requested the stock be sold. I paid for the issuance necessary. I filled out the form required to prove I am the same person, *************************, and ***************************. The form were notarized by the appropriate type of notary. I have done everything asked. I cannot even get through to call them, have been on hold for over an hour. I also tried setting up an online account but that would not work because it did not recognize FedX as a stock in the drop down menu. Please help!holder account number ***********Business Response
Date: 03/01/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 03/01/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
Date:02/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I can no longer access my account and a stop placement was place on my account without my consent twice. I was informed to send a Letter Of Instruction. I sent a Letter Of Instruction that was delivered November 1, 2023 via *** tracking number 1ZMTN4462405211242. On the letter I requested to have the lock and the stop placement removed from my account. The letter was signed, dated, and notarized. Around November 3, 2023 the stop placement was lifted and I was able to login to my account. 24 to 48 hours I was locked out again. This is no way to treat people hard earned money. I spoke with a representative that said she saw the Letter of Instruction and dont know who & why they put the stop placement back on my account because she could not see any notes on my account. Kindly Please remove the stop placement! Account ***********Customer Answer
Date: 02/27/2024
I have not heard from the business in response to my complaint.Business Response
Date: 02/28/2024
Good Morning -
We can be reached at ************ during regular business hours.
Thank youCustomer Answer
Date: 02/28/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have called numerous of time in regards to this and nobody could give me a reason on why the stop trade was place back on my account. Therefore I have sent another letter of instruction that was delivered Feb 21st . 1ZHR92790220029417 The letter has been scanned and is in processing. But yet the stop trade still is placed on the account. Last 4 of ssn is 0921
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Business Response
Date: 02/29/2024
We can be reached at ************ during regular business hours. Thank you.Customer Answer
Date: 03/07/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Initial Complaint
Date:02/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from NA KCC on 11-28-23 regarding a settlement from High-Tech Employee antitrust Settlement with a check attached for $13.13 stating they sent a check for $9,****** in 2015-2016 for my deceased sister who passed away in 2012. I emailed, and sent certified letters in response to their letter. They requested my driver's license, court documents naming me executor of her estate, and copy of her death certificate (extremely sensitive information). I sent all to them on 11-28-24. I sent all requested on 12-11-23. Per Certified mail tracking they received all 12-14-28. NA KCC receiving the information are located in c/************************* PO BOX 8060 **********, ** ********************************* /KCC High Tech Antitrust Litigation Settlement at PO Box 6001 ********, ** 94977-6001. I have communicated with their customer service department: **** *****, ************************ from 11-28-23 through 1-18-24. They have said that they do not show a check ever going our for $9, ****** in their records. They esclated 12-28-23 to ******* who finally sent an email from NA KCC on 1-25-24 with no resolution just that they are working on the matter.Business Response
Date: 02/16/2024
The checks that were issued to this address were already cashed and there are no amounts to reissue. The first check was issued on 12/21/20215 in the amount of $9,128.65 and was cashed on 12/29/2015. The second check was issued on November 20, 2023 in the amount of $13.13 and was cashed on December 28, 2023.Customer Answer
Date: 02/22/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.] I have requested a copy of the cashed check for : the check issued on 12/21/20215 in the amount of $9,128.65 and was cashed on 12/29/2015. I still have no proof that this check was sent out. Who signed for it? If the check was sent out I can not legally pursue the fraudulent case without a copy of the check with signature on the back. Without the front and back copy the settlement administration has not proven they ever sent the check out.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 02/27/2024
Good Morning-
The checks issued to this address were already cashed, and there are no amounts to reissue. The first check was issued on 12/21/2015 in the amount of $9,128.65 and was cashed on 12/29/2015. The second check was issued on 11/20/2023 in the amount of $13.13 and cashed on 12/28/23.
Thank you.
Customer Answer
Date: 02/29/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
Date:02/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried for three months to sell all shares in Computershare. I have submitted all documentation three times including $125 "processing fee" two separate times. I have called daily and spent hours on hold or talking with agents who are very difficult to understand due to language barriers or poor quality phones. Every person says to do something new or repeats what I have already done. Requests to speak to supervisors either results in a disconnected call or reassurance that a supervisor will call back, which they dont. This company clearly does not want to release your money and will do everything possible to hold on to it. The customer service is one of the worst experiences I have ever had. How they stay in business is beyond my understanding given all the complaints. I have notified the SEC and other agencies regarding financial institutions. The goal of this company is to make it so hard to get your money out that you will give up.Business Response
Date: 03/01/2024
Good Afternoon -
Please see attached response.
Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.