Complaints

This profile includes complaints for Computershare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Computershare, Inc. has 34 locations, listed below.

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  Computershare, Inc.

  250 Royall St Canton, MA 02021-1011

• 

  Computershare, Inc.

  2335 Alaska Ave El Segundo, CA 90245-4808

• 

  Computershare, Inc.

  350 Indiana St Ste 750 Golden, CO 80401-5099

• 

  Computershare, Inc.

  100 Beard Sawmill Rd Shelton, CT 06484-6150

• 

  Computershare, Inc.

  1845 Maxwell Dr Troy, MI 48084-4506

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former employee of Computershare. I left Computershare July 31, 2022 and continued my Computershare insurance coverage (*************) via COBRA for Aug 1, 2022 through sept 30, 2022 (starting Oct 1 my new employer provided insurance). I had my third child on sept 27, 2022 while on COBRA. I have been unable to get a response from Computershare to get my newborn retroactively added. I have contacted every number and email I know. I have even asked my former employees still working there if they could provide an HR number and no such number was found that assisted with COBRA. I am working with Health Equity who right now cannot process my dependent add request because they too do not get a response from Computershare. I have a bill due for the birth of my newborn for $2,000+ and right now I have to pay out of pocket unless this gets resolved ASAP. Computershare will not respond to retroactively added my newborn so I am stuck. They have to do something on their end to get him added. To resolve this complaint I need a contact AND for this contact to get my son retroactively added to my COBRA plan.

  

  Business Response

  Date: 04/03/2023

  Good Afternoon -
  Please see attached response.
  Thank you.

  Customer Answer

  Date: 04/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I held 3 separate stock certificates for a company who went private last year. I sent the certificates, but computershare claims they didnt receive them. Ive been back and forth with them, and they want me to report the certificates lost so they can collect my lost certificate fees.They just sent me a **** form (and the same info to the ***** but have still not sent me payment for the shares sold.I know others who are dealing with the same problem as I am.Customer service has been pathetic. It takes 2 or 3 days for a copied and pasted reply that does not pertain to my question.I had no choice but to use this lousy company, and Im not sure Ill ever see my money. I was better off with the 3 pieces of paper and the postage stamp I used to send them.

  

  Business Response

  Date: 03/29/2023

  Good Afternoon -
  Please see attached response.
  Thank you.

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a shareholder of CLEAR *********** I recently experienced a move of my RSUs from Carta to Computershare. Despite receiving an email from CLEAR on March 7th informing me of the change and that I would receive a letter in the mail from Computershare with information on how to set up my online account, I was surprised to discover that your company does not send the necessary information via email, but instead relies on snail mail to deliver important documents. After receiving the letter from Computershare on March 10th, which contained my holder account number, tax information, and other important details pertaining to my shares, I attempted to set up my online account but was blocked due to a policy that requires another letter to be sent in the mail with a verification code. Despite my attempts to resolve the issue by contacting customer service, I have not been able to access my account and am still waiting for a resolution all while the stock price continues to drop. Because Computershare is blocking access and holding my assets hostage I am requesting that they honor the share price of the letter that they sent on March 1st as I have lost money as they continue to not give me access to my assets.

  

  Business Response

  Date: 03/30/2023

  Good Afternoon -
  Please see attached response.
  Thank you.

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/23/23 I authorized sale of stock after updating all personal and banking information. I was told it would take 3-5 days. The proceeds from sale were instead deposited into an account I hadn't used in over a decade and I was charged a $45 fee. I called a few days later and was told it would be deposited in my correct account which I verified was updated online within 3-5 days and it was not. They issued a paper check without contacting me that i asked to be cancelled and the funds electronically deposited into my account as was originally requested.I have called them every week for the last 5 weeks and keep getting told it will be deposited in my account in 3-5 days and it never is.

  

  Business Response

  Date: 03/29/2023

  Good Afternoon -
  Please see attached response.
  Thank you.

  Customer Answer

  Date: 03/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to receive the Common Stock left to me since my Mother's passing in May 2022. I have submitted every document requested that is available. There is NO WILL. My parents grew up in the depression. However, I was my *********** of ******** and Computershare / MetLife will not accept those documents. My Father has been deceased since ****. There is no estate involved because house was sold prior to her moving in with me. I am the only child that is trying to get whats rightfully mine left by my parents. They should not have the right to give my stock that my parents purchased to the state. I should not have to fight this hard to receive what my parents left me. Computershare/MetLife have made this a very stressful and horrific experience. I have made countless phone calls and mailed in paperwork per their request and still the issue is unresolved.

  

  Business Response

  Date: 03/29/2023

  Good Afternoon -
  Please see attached response.
  Thank you.

• Initial Complaint

  Date:03/13/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting to get tax records for my mothers estate. ********** failed to send me the **** for PPG stock holdings that were recently rolled into the estate account of which I am the executor. I called and got a PIN number from them so that I could look up records online. When I logged on, the **** was not there. They did not roll the tax paperwork from my dead mothers account into the estate account. When I called to ask them to mail me the ****, they will only mail it to my dead mothers P.O. Box. When I attempted to explain this to them, they insisted that I now have to fill out a change of address form for my my dead mothers account further delaying my ability to obtain tax paperwork needed to file for her estate. When I asked to speak with a supervisor, the person on the other end initially balked at transferring me. And then after 15 minutes on hold, hung up on me. I am filing this complaint 1) rude and terrible customer service 2) absurd obstructionist policy for individuals trying to attend to matters of an estate 3) delaying my ability to file taxes in a timely matter. Since they cannot find a supervisor to speak with me and they hang up on me with their customer service department, perhaps a ******************** complaint by a grieving daughter will ultimately help me resolve my issue. MY goal: a **** sent to my address as the executor of My deceased mothers estate.

  

  Business Response

  Date: 03/20/2023

  Good Afternoon -
  
  Please see attached response.
  
  Thank you.

  Customer Answer

  Date: 03/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:03/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to communicate. Repeated calls and comittments that correct forms and letter of issue would be mailed. have called multiple times with no results.RE:Account ********** ********************************************************* JT TEN *** on file **************************************************************** Formal Complaint after several months of inaction by your company consistent with a culture of misinformation, untruths, poor customer service, inadequate automated phone system. No quick access to a live representative. Deficient outgoing mail service among several other deficiencies that appear to be purposeful deceit to hinder a clients ability to complete transactions without relying on using one of their case managers for a fee.Upon ************************ request, I ***********************, her son was tasks with setting up accounts with Computershare to sell several small investments with various companies held with Computershare. We were successful in selling all except for BOA ***** of America) as ****** had passed on 2/18/2020 and when I inquired with a representative of Computershare on how to transfer to ********, She told me that they would send paperwork. We never received the paperwork and when I went on to the account, the account was frozen. ******** subsequently died on 8/31/2022. I tasked ****** ******* to see if they could get the account transferred to them and they had no luck, so I began to once again communicate. I am not sure what package they actually used, but was told a letter was sent out on Jan 20th on some issues that need to be resolved, after several calls finally received the letter on 2/21, one month later which stated that they identified a processing error and can expect and update in 10 days. Again no update and on 2/24, spoke to a manager who stated that I should have received a letter, a form, and instructions to submit certified death certificates. as of today 3/12, I still have not received

  

  Business Response

  Date: 03/20/2023

  Good Afternoon -
  
  Please see attached response.
  
  Thank you.

  Customer Answer

  Date: 03/26/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 03/31/2023

  Good Afternoon -
  Please see attached response.
  Thank you.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With the transfer from Broadridge to ComputerShare we were not provide with information as to the new account number with ********************** making it impossible to access account documents online and to verify if they resolved these three issue: 1) verify if the **** stock shares were transferred to my son name only. Paperwork was summited requesting this. He is now in his 40's. 2) if the social security number was corrected. When I purchased shares for both of my sons the social security number were reversed. 3) unable to request statements showing the number of shares. We only have the Broadridge account numbers and statements. No statements from ComputorShare.We have made numerous phone attempts to try to resolve these issues and get documentation showing these issue have been resolved. We have been told their computer system is down call back later. Rerouted to a voicemail to leave messages and no-one returns the calls. Put on hold for over 35 minutes and then the call is disconnected. Transferred only to have the call disconnected. Very unprofessional.

  Customer Answer

  Date: 03/10/2023

  I have not heard from the business in response to my complaint.  A phone number to a person in ComputorShare corporate office who can assist would be appreciated. 

  

  Business Response

  Date: 03/10/2023

  Good Afternoon -
  Please see attached response.
  Thank you.

  Customer Answer

  Date: 03/13/2023

  Just cancel the complaint. 
  Regards,
  
  *************************

• Initial Complaint

  Date:02/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** *** ********** at Computershare notified me they would stop servicing my *************** account. Specifically, the message on their telephone access site at ************** (note there is no website, only phone access) says, "Effective January 1, 2023, Computershare will be terminating the *** feature which had been offered through its Investment Plans. Before June 30, 2023, you will need to take action on your *** account. Your *** account will remain open and provide for regular activity until the earlier of either your account *********** or Jun 30, 2023." I also received a letter in the mail advising me of same.When I transferred my monies from the account, they charged me both an annual fee AND and an *** *********** fee, $45.00 and $75.00 respectively. While I might be convinced that an annual fee is acceptable based on services rendered through calendar year 2022, I will never believe that a $75.00 *********** fee is acceptable, equitable, just, right, sensical, fair, appropriate.While the notification letter I received from the company says, and I quote, "For all options above, applicable *********** and sales fees shall apply," that does not make it appropriate. Indeed, since the ************* above" involved *********** of the account (to wit: we are advised that we can do a rollover, liquidate our account, or transfer our *** account holdings), we are optionless and are essentially being told this:"Hey, yeah, I know you didn't ask to terminate your account, but you must terminate your account AND I'm going to charge you $75 for it."To be perfectly clear, I DIDN'T WANT to terminate my *************** account with this company, had no plans to do so until the company FORCED me to terminate it.Further, I had no choice whether to pay the *********** fee: they simply took my money as part of the transaction. Unsatisfactory isn't a strong enough word. I 'd prefer to use a lot of expletives but I've no more character allocation on this web form...

  

  Business Response

  Date: 02/16/2023

  Good Afternoon -

  We are respectfully requesting an extension in order to effectively respond to **************** complaint.  As additional research is required, the new "due date" will be February 27, 2023.
  
  Thank you.
  

  
  

  Customer Answer

  Date: 02/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response satisfies an initial inquiry in as much as they have asked for more time to review and completely respond.  So, in short, I accept that they need more time and agree to that, for sure.  That said, I'd like it if complaint #******** would remain open until such time as there is satisfactory and final resolution.  I consider this to be a pause in the action and do NOT accept the business response as sufficient for now to consider my complaint be closed as resolved. 
  Thanks for your help in this matter,
  
  ***********************

• Initial Complaint

  Date:02/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/12/23 I called Computershare because I did not receive my quarterly dividend check of $1900.18 for **** of America stocks that I own. Additionally, this check is attached to my quarterly statement which contains my personal information including the account number, the number of shares, and the dates of all dividend checks previously sent in 2022.I was told that the check was mailed and had been deposited. Since I did receive this check and therefore did not deposit it, I requested that it be investigated. I was told it required a charge of $35.00. I paid it with my **** of ************ credit card and provided the account number and expiration date. I was told I would be notified in 5 to 10 business days of this investigation. I was also given a work order number, 230112WF00749897, I verified my **** credit card account and Computershare had posted this charge on 1/14.I called on 1/25 and was told there was no information available yet. I called on 1/31 and was told there still was no information and to allow more time. I called on 2/2 and spoke to ******, who tried to help and again was told he could not find anything regarding this problem. He said that I would receive a call within 2 business days.I dont believe that Computershare mailed this check, or that it was deposited, or investigated as stated by Computershare based on my 3 phone , calls, 1/25, 1/31, and 2/2, and the lack of any information to support their claim.As of today, 2/4, I have not received the check in the amount of $1900.18, for the last quarter of 2022, my personal data has been ddcompromised on the statement attached to this check, and my $35.00 fee, charged to my **** card and posted by Computershare for their so called their so called investigation.

  

  Business Response

  Date: 02/13/2023

  Good Afternoon -
  Please see attached response.
  Thank you.

  Customer Answer

  Date: 02/27/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****