We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Stock Transfer Agents

Computershare, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stock Transfer Agents.

Complaints

This profile includes complaints for Computershare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Computershare, Inc. has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 214 total complaints in the last 3 years.
    • 63 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello yes i sold shares march 18th of 2024 and have since updated my bank account details for ACH transfer and no response from computer share i have over ***** just sitting in computer share as a pending payment please help thank you

      Customer Answer

      Date: 09/21/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******* ******

    • Initial Complaint

      Date:09/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to get lost paper stock certificates in *** replaced as well as my mothers name removed as custodian from my account under UGMA NY as I aged out many years ago. They have continually delayed and impeded the process to do so and despite multiple submissions of all the paperwork they have requested along with certifications they have done nothing. Multiple phone calls from me have led to no results nor explanation from their representatives as to why this isnt being done despite being told it was a 10 business day period to do so. I have **** return receipts showing when they received the requested paperwork and it has been more than 20 days with no result.

      Business Response

      Date: 09/20/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:09/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early May 2024, I submitted an online request to sell my shares with Computershare. This is a custodial account with my son. On 5/16/2024 I received a check for value of shares, but the payee was listed in such a way that bank refused to cash the check. (The payee line had weird abbreviated language regarding the fact that it's a custodial account.) ******** manager suggested contacting Computershare to have the check rewritten in my son's name (he's an adult now). The next day, I put in a request via the secure website, asking that the check be rewritten. On 6/1, I received a response informing me that in order to have the check reissued, I have to submit a Transfer Request package to have the account transferred to my son, and include a letter asking that the check be reissued in his name. This required a Medallion signature from the bank. On 6/13, I sent the transfer package with all signatures, etc., via Certified Mail. Thus began a nightmare of phone calls, emails, being asked to send additional forms, and generally jumping through hoops. We still don't have our check. This account has been valueless with no shares since May, and all we have to show for it is a worthless piece of paper (the check we can't cash). Every time we call or email, we don't speak to anyone directly involved with our account, or hear back from anyone directly involved, but instead are assured that our request will be forwarded to the "proper department." Everything has to be explained from the beginning with each communication. There is so much more to this but since I'm limited on characters I'm keeping it as short as possible. All we want is the check rewritten so that it can be cashed! At this point I don't care if it's in my name, my son's name, or both of our names without all the extra coded language. If I hear from Computershare, I don't want one of their formulated responses, I want to hear from someone who is actually working on my account!

      Business Response

      Date: 09/13/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 09/16/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** Pay has rejected my product dispute for reimbursement if fraudulent charges to my account.

      Business Response

      Date: 09/12/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:08/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have several share accounts with ********************** that I want to sell.. they have locked me out of my accounts asking me to provide medallion signature from my old bank account used to purchase these shares. The bank account used was closed and they went out of business so there's no way of getting them what they are asking. These shares have been locked got so long that I even received a letter from the ca state controllers office that if I don't claim these shares they would be transferred to the state property division so if the state controllers office knows these are my shares. Then computershare needs to unlock my account and let me sell my shares. From what I found out is that computershare locks lots of people's accounts For no reason and they are fraudulent by keeping my property from me. I.contacted them many times. They wont let me speak to a supervisor and they wont help me. They asked me to write a letter to them which three times wasn't received then ask for a closed accounts medallion signature when the banks closed up a few years ago. I want my shares so I can sell them and cut all ties with computershare. They are thieves

      Business Response

      Date: 09/20/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:08/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent an annuity withdrawal form to this company on August 6, 2024 and never received my check.

      Customer Answer

      Date: 09/06/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 09/13/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Computer share purposely makes it impossible to close out account and sell my shares ,worst run Company,very shady business they are running ,should be shutdown ,Have my money and wont close my account

      Business Response

      Date: 08/23/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:08/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im a 93 old small business owner in the process of liquidating my corporation. My corporation owns shares of stock which are held by Computershare as fiduciary for the corporation. On or about June 11, 2024, I contacted Computershare and requested that all of the securities be sold in order to proceed with the liquidation of the corporation. I received no response from Computershare and the securities were never sold despite a downturn in the stock market. As a result, I suffered damages due to the depreciation in value of the securities and Computershare's failure to act in a timely manner. I subsequently sent Computershare a follow-up letter on July 11, 2024 and requested that the securities be sold. Computershare never responded to my second request. In a final effort to address what had become a seemingly hopeless futile attempt, I sent a third letter to Computershare on July 29, 2024 and desperately asked that all of the shares held by Computershare be sold. To date, Computershare has not taken any action on my request and the value of these securities has dropped precipitously and I have suffered a loss due to market conditions. It goes without saying that at my age, I feel as though Computershare has taken advantage of my trust by neglecting my repeated orders to sell these securities and they are causing the delay in the liquidation of the corporation. Moreover, based on the large number of similar complaints with the BBB against Computershare, I too feel as though Computershare is holding my securities hostage making my complaint one of more than a dozen of similar complaints; reflecting Computershares brazen failure to act or change their policies.

      Business Response

      Date: 08/23/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:07/29/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I OWN MANY STOCKS WITH THIS COMANY AND HTI I HAVE CALLED THEM AND MY FM ADVISER HAS AND WE NO ANSERS INEED TO CASH OUT MY STOCK I OWN AND THEY REFUSE HELP ME

      Customer Answer

      Date: 08/09/2024

      I have not heard from the business in response to my complaint.

       

      PLEASE make anser  and get my money

      Business Response

      Date: 08/14/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 08/14/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Phil

       

       

    • Initial Complaint

      Date:07/29/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Computer Share will not sell my shares of stock and send me a check for the proceeds.

      Customer Answer

      Date: 08/09/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 08/14/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 08/14/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************

    Computershare, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.