Stock Transfer Agents
Computershare, Inc.Headquarters
Complaints
This profile includes complaints for Computershare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 214 total complaints in the last 3 years.
- 63 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As the Donor to your Trust vehicle, I am utilizing the Power of Appointments Act of 1951, I am appointing myself as the Beneficiary to trust agreement you have created with my note and did not inform me about, and then continue to conceal the use of my promissory note.Secondly, I will need a proper ledger that includes the full set of books and all the set of off books, bookkeeping to properly file the taxes on as IRS 709 and collect the tax credits for the 1099 OID, 8281, 1040v. Since it is my note, I am entitled to the derivatives of said note as a beneficiary, or the funds to that note in full. Either way the taxes will be assessed and paid to the ****Customer Answer
Date: 08/02/2024
I have not heard from the business in response to my complaint. The Comptroller of Currency was notified about this corporation. They need to follow up on this matter with the BBB.
Business Response
Date: 08/06/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:07/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am attempting to consolidate my 401k accounts into a roll ever *** held by Fidelity. I initiated the roll over in April 2024. ****** stock held in my 401k went to Computershare and I cannot complete the roll over by bringing the stock back to Fidelity. Computershare requires a form to be signed by Fidelity. Fidelity has sent written instructions to Computershare along with forms signed by myself. Fidelity provided a medallion signature along with their instructions. Computershare will not transfer the shares into my roll over ***. I have 71k worth of shares being held with no way for me to bring back to my account.Business Response
Date: 07/24/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 07/29/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Hello,
I have received zero written communications from computershare regarding the two attempts to transfer ownership. The only way I receive communication is by filling a complaint. The process that computershare is using is needlessly difficult. The shares where in an account with my name in Fidelity. Fidelity has sent over written instructions through an official channel with a medallion signature asking for the account to be transferred back into my name so that the shares can be returned to Fidelity in my name. This is not complicated. This is not a strange request. Computershare needs to be able to have a little customer service and find a way to work with Fidelity so that I am not in the middle.
I have no way of following the process that computershare is requesting. If this matter is not resolved I will have little option but to persue consul.
Thank you,
*************************
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business Response
Date: 08/08/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:07/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In April I requested the sale of 155 m&t Bank stock shares. Computershare sold one share one night and charged me a wire fee and a transaction fee and then they sold the remaining 154 shares the next day and charged me a transaction fee and a wire fee again. I did not receive a wire, I received a direct deposit for these transactions. I should not have been charged a wire charge on either transaction, and 155 shares should have been sold in one transaction, not two. They failed in their fiduciary duty to do their best for me by selling the 155 shares as I had requested as one transaction, not two. Selling one stock and half of it going to fees is ridiculous and not in my best interests as they are required to do.Business Response
Date: 07/25/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 07/31/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I do not understand two things which I think they should address. First is why did it take eight contacts from me, with one response from them stating that they would give me the refund, which they did not do. They never stated to me, until they answered this complaint, that they did not feel they owed me the refund. Clearly they do owe me the refund, their fiduciary duty is to act in my best interests. I have no comprehension of what they mean when they say that because I placed a limit order, they performed two transactions instead of one. No one would want to sell their shares in two transactions and pay two transaction fees. They owe me a fiduciary duty which means they have to act in my best interests. That would mean selling all the shares at once, not just one share.
I'm not trying to be difficult, I just want them to be honest in identifying and fixing their problems that caused this to happen:
- First problem, doing two transactions instead of one, causing extra fees.
- Second problem, the lack of responsiveness on their behalf for 3 months. I'm fortunate in that I'm retired and able to chase something like this down, but I know working people don't have the time to do so. They may be receiving the same transactions and treatment as me but either not noticing it or not having the time to contact these people eight times and then contact BBB to get a response. Anyone can drop the ball once, but dropping it eight times is an indication of a second underlying problem.Business Response
Date: 08/06/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:07/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Mom had three separate stock accounts all held by ********************. She passed away 9 months ago and have been trying to transfer the accounts for a few months ago. We are always blocked from talking to someone at Computershare by their phone system. If on the rare occasion I get to talk to someone they give me some basic information and meaningful help in resolving the problem. Now I am being help up by not having a current account statement from Computershare.Business Response
Date: 07/17/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 07/19/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Initial Complaint
Date:06/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need the money held hostage by ComputerShare to pay for a dental implant. While attempting to sell shares using the ComputerShare website their system locked up. I had no choice but to try again by logging in again, only to find my account locked. I called and made no progress with the agent, so I asked to speak to a supervisor. I was told to wait 24 hours and try again. That was 6 days ago (6/20/2024), I have checked every 24 hours to find the account still locked. So after the 4th day I called (6/24/2024) and asked to speak to a supervisor, I was told they would call me back in 1 to 2 business days.Today (6/26/2024) I received a phone call from a supervisor instructing me to write a letter requesting the "Stop" on my account to be released. This letter requires a notary of my signature. I explained I have limited mobility and asked if I can created the letter get it notarized and scan it and email to them, the answer was NO, they require mail to perform this activity.I read posts under this feed "r/computershare" indicating the method to unlock a locked account. This method did NOT work for me. Once the locked is released, whatever method, I plan to transfer all funds in all accounts to a different holder.What a mess - any suggestions how to speed the "unlock" process up to get my account unlocked are welcome.Business Response
Date: 07/03/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:06/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have stocks through this company and have been trying to cash them out for over 2 years now. Every time I attempt this I am given the run around. My latest attempt was a couple weeks ago and upon contacting them via phone call I am told they can not help me because there is a hold on my account but can not tell me why. I was told someone would contact me via phone within 3 days regarding this and never received any more communications. I have invested MY money into a previous employer through computershare and my previous employer has told me I have to go through computershare to cash out my stocks. Since I have been trying to cash out my stocks I have watched the price drop and now I will lose on profits, all because of poor customer service and horrible management. Gettimg ahold of somebody in this company is a miracle in and of itself.Business Response
Date: 07/08/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:06/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Steady login and password issues with their website to the point I transferred all but my certificated shares years ago. Now I need to login again to change the settings on my reinvestment options and sure enough even though i havent tried to login in years its telling me my maximum security questions are exceeded despite never asking me for them. I thought it was just me with this website but its not, tons of online complaints about the logins. There is no phone number to call so Im going to have to try and remember to chat during their inconvenient business hours.Im not an idiot but the computershare website makes it really hard to not feel like one.Business Response
Date: 06/20/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 06/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************************Initial Complaint
Date:06/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother died January 6 2024 and has a few thousand dollars in ******* stocks. As executor of the estate, I am trying to transfer the stocks to my name for distribution among siblings. I have now spent at least $60 getting documents notarized, $259.13 paid directly to them which they cashed last week and countless hours on the phone with their customer reps who seem to deliberately talk very fast and also with contradicting information. The last package sent to them was via registered mail and had another original death certificate, a copy of the will, checks, notarized forms which I have already sent, and an itemized list of what has been sent. They cashed the checks then sent me a letter after a couple weeks that they now want something new for me to send. I have dealt with financial institutions and it is all clear. Compushare deliberately makes the process next to impossible.Business Response
Date: 06/18/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 06/24/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 07/10/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 07/16/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
Date:06/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had 689 shares of a stock (GME) and contacted customer support seeking clarification on how selling works. I was told that the price advertised during the sell process is on a ***** minute delay, but that the stock would be sold at the actual market value price. I then proceeded with the sale of *************************************** the low-mid 40's per share. At the time the sell was initiated through the execution of the sale, the price remained in the low-mid 40's. I did not immediately see the transaction, and contacted support who stated it would take 2 hours to see something. When I finally saw the receipt, the price per share was listed at 39.6, which was a disconnect to the price per share when the order was executed. I contacted support who stated there was nothing they could do. I explained that the scenario they described is impossible since at the time of initiating the sell, the stock price was in the low-mid 40's, and at the time the order was executed it remained at the same price. One supervisor, ***, actually laughed at me during my conversation with Computershare. The issue remains unresolved despite calling in multiple times. I asked *** to transfer the call to a different supe due to his unprofessionalism, and was promised a call back within an hour. That call never happened, so I called back in, asked to speak to a manager about my situation since the lower level CSRs are not willing to address the situation, and I keep getting the run around. I am seeking the approximate monetary difference that accurately represents my shares at the time they were sold in the low-mid 40sBusiness Response
Date: 06/17/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 06/18/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The response is just factually inaccurate. Its impossible for me to get a sale price below $40/sh when the price at market when the sale was initiated and subsequently executed never dipped below $40. I do believe I am owed the adjustment as such.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business Response
Date: 07/03/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 07/08/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
Can you provide any data to back up your claim of the price between halts?
FAQ
Regards,******
Initial Complaint
Date:06/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Computer share is keeping me from accessing my account due to their verification process. they say that I can get an email sent to me to verify my account for $30. Otherwise I need to wait for the mail to verify my account I asked about getting expedited shipping for the letter and they said that would be $35. I cannot access my account holding hostage for $35 or $30 the process of trying to go through for four monthsBusiness Response
Date: 06/12/2024
Good Afternoon -
Please see attached response.
Thank you.
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