We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Stock Transfer Agents

Computershare, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stock Transfer Agents.

Complaints

This profile includes complaints for Computershare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Computershare, Inc. has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 214 total complaints in the last 3 years.
    • 63 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have two policies, one in my name and another, in my brothers whom has been deceased for two years. although I receive monthly dividend checks, I wish/need to terminate both.

      Business Response

      Date: 04/23/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:04/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It started with the online access. They said they needed to send a paper letter with the password reset. Except the temp password expired in 7 days but the letter arrived after 10. So after a few rounds of this it was finally resolved. Then every time I logged in the my new password didnt work or the stupid questions didnt work. Just a nightmare to access our account. Totally antiquated and inefficient processes. Its 2024, who sends user name/password resets by snail mail? Im old but I dont ever remember a company do that. I am currently trying to transfer my account out of computeshare and they are actively trying to make it as difficult as possible. *** got the medallion, gave them all the paperwork but then they needed something else and then something else and on and on. This place is so frustrating. They say they didnt receive the info and I would have to send again. 6 months so far. If I get to a year and my account is still there Im suing

      Business Response

      Date: 04/22/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:04/05/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Computer share manages stock for my mother, and we can't reach any representative even though they sent us a letter saying that we owe money for lost certificates when they took our original certificates (back in Oct 2021). Why are we just getting a response now, over 2 years later and why when we call, we get "full mailboxes" and when we call non US number and they try to transfer our call to US, it is not working number.

      Business Response

      Date: 04/11/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:04/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I call the customer service line, I ask to speak to a representative but I never can get a live person and after a long wait it just hangs up my call.

      Business Response

      Date: 04/11/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:04/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Keeping me from seeing my financial information on my investment accounts

      Business Response

      Date: 04/10/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:03/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In late December, I spent 2 work day hours on the phone with Computershare receiving instructions on how to transfer several of my father's stocks to a new brokerage firm. My Dad is 95 years old, lives in a board and care, and has dementia. He has been relying on me to handle all of his affairs since 2021. I have ***** of ******** for all of his affairs. I was asked to send a letter of instruction along with my dad's power of attorney, and a letter from his attorney stating that the *** was in full force dated within 60 days of Computershare receiving my letter of instruction. I did this in late January and asked Computershare to remove stops on 3 accounts that remain at this brokerage. I waited and nothing happened. The stocks are still not able to be transferred to Northwestern Mutual despite my letter and attachments. When I called Computershare again on Friday- again using precious work hours to do so- the representative told me I needed to repeat the previous process, but this time get my letter notarized and to send it to a different address than the letter I had sent previously. Of course, now, the letter that my Dad's attorney issues is greater than 60 days past its issuance so now I will need to pay additional attorney fees to have another letter written if I really need to go through all of this. I feel that I have been treated unfairly and am due compensation. I am my dad's only remaining immediate relative (no siblings or spouses) and with every new thing that Computershare requires me to do it is costing me money and time and it is putting my dad's care at risk since he completely relies on me to pay for his care and needs at his board and care. And some of this financial aide comes from the stocks he still has at Computershare.

      Business Response

      Date: 04/02/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:03/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to complete a transfer of assets from a custodial account to an individual account for about 4 weeks. I have obtained all necessary documentation but I a question on the form before I can send it in. I have emailed the company twice (March 11 and March 18) and I have not received a response as of today (March 22).My complaint is that it is impossible to communicate with the offshore customer service representatives. The connection is inaudible. During one attempt I managed to communicate that I wanted to be transferred to a US based customer service agent. The person said please hold. The "transfer" was a phone ringing for more than 20 minutes before I hung up. I attempted to call the company corporate office based in *************, but my call was again routed to an offshore rep who was inaudible and appeared to disconnect. I would like to have my question answered so that I can complete transfer of assets to my now adult child.

      Business Response

      Date: 04/01/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:03/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called at least 5 times in the past two months to get my account unlocked. I have also written a letter a month ago. Last I talked to someone they informed me in 2 days it would be unlocked and it is still not. I would like to speak to someone who actually lives in *******, has good service, and can help me get my account unlocked. My stock is SASR with ***** Spring Bancorp. I have about *****K in this account and cannot get any of my money out or add money in.

      Business Response

      Date: 03/26/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 03/29/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I have mailed a notarized note which should of arrived to your office by now. My account is still locked. It was never accessed by a third party and there was no fraud on the account. 

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

      Business Response

      Date: 04/09/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:03/14/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have some shares of stock I withdrew and was to be sent to my account a month ago. Now no one knows where my dividends are and they even tried to tell me my bank took 50 out of it. My bank claims never received I have 2 investigation going on my phone and cable will be cut off because of their incompetence I want 400 fir my inconvenience

      Business Response

      Date: 03/19/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 03/19/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    • Initial Complaint

      Date:03/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Compushare never answers the phone. Been on hold for hours, never answers, disconnects. I can't access my account, I can't sell shares, I'm losing money. It says I must call to access account NO ONE EVER FU****NG ANSWERS!!!!!

      Business Response

      Date: 03/25/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    Computershare, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.